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HomeMy WebLinkAboutJanuary 12, 2009 (2) Executive Committee Meeting Agenda Monday, January 12,2009 7:30 pm Council Chambers Chair: Councillor Pickles 7:15 PM Main Committee Room (I) CONFIDENTIAL MATTERS Verbal Update from the Chief Administrative Officer with respect to a personnel matter. (II) DELEGATIONS 1. Regions of York and Durham Re: Southeast Collector Trunk Sewer Individual Environmental Assessment 2. Judy Hodgson, Manager, Customer & Administrative Services Re: Report CAO 01-09 of the Chief Administrative Officer Customer Service -Accessibility Standards for Customer Service Policy -Accessibility for Ontarians with Disabilities Act (AODA) -Ontario Regulation 429/07 -Customer Service Policy (III) MATTERS FOR CONSIDERATION PAGES 1. Chief Administrative Officer, Report CAO 01-09 Customer Service -Accessibility Standards for Customer Service Policy -Accessibility for Ontarians with Disabilities Act (AODA) -Ontario Regulation 429/07 -Customer Service Policy 1-34 RECOMMENDATION 1. That Report CAO 01-09 of the Chief Administrative Officer regarding Customer Service and the Accessibility Standards for Customer Service Standards be received; 2. That Council approve policy ADM 160, Customer Service; 3. That Council approve policy ADM 90, Accessibility Standards for Customer Service; and, Executive Committee Meeting Agenda Monday, January 12, 2009 7:30 pm Council Chambers Chair: Councillor Pickles 4. That the appropriate officials of the City of Pickering give effect thereto. 2. Director, Operations & Emergency Services, Report OES 01-09 Urban Forest Strateqy 35-47 RECOMMENDATION 1. That Report OES 01-09 of the Director, Operations & Emergency Services be received; 2. That Council endorse the concept of the development of an Urban Forest Strategy for the City of Pickering; 3. That Council receive and endorse in principle the proposal from the Toronto and Region Conservation Authority to undertake the Urban Forest Study and that staff be directed to include funding for this study in its 2009 budget submission for Council's consideration; 4. That should budget approval be granted in the 2009 budget, notwithstanding the requirements of the City's Purchasing Policy, TRCA be retained to undertake the Urban Forest Study; and 5. That a copy of this report be forwarded to the TRCA for their information. 3. Director, Operations & Emergency Services, Report OES 02-09 City of Pickering 2009 Annual Accessibility Plan -Reviewed by the Accessibility Advisory Committee for Council Consideration 48-91 RECOMMENDATION 1. That Report OES 02-09 of the Director, Operations & Emergency Services regarding the City of Pickering 2009 Annual Accessibility Plan be received; and 2. That Council endorse the City of Pickering 2009 Annual Accessibility Plan as presented and reviewed by the City of Pickering Accessibility Advisory Committee. Executive Committee Meeting Agenda Monday, January 12, 2009 7:30 pm Council Chambers Chair: Councillor Pickles 4. Director, Operations & Emergency Services, Report OES 04-09 Southeast Collector Trunk Sewer Individual Environmental Assessment Enhancement Proiects in the City of PickerinQ 92-120 RECOMMENDATION 1. That Report OES 04-09 of the Director, Operations & Emergency Services and the Director, Planning & Development, regarding the enhancement projects for the Southeast Collector Trunk Sewer be received; 2. That Council endorse the ecological, recreational and infrastructure enhancement projects as set out in Attachment #2 to Report OES 04-09; 3. That Council authorize staff to work with York Region on finalizing and implementing the enhancement projects in the City of Pickering; and 4. That a copy of Report OES 04-09 be forwarded to the Region of York, Region of Durham, Toronto and Region Conservation Authority, Durham District School Board, Durham Catholic School Board, and Rouge Park Alliance for information. 5. Director, Operations & Emergency Services, Report OES 05-09 Southeast Collector Trunk Sewer -Individual Environmental Assessment -Comments on Final EA Report. November 2008 121-127 RECOMMENDATION 1. That Report OES 05-09 of the Director, Operations & Emergency Services regarding the Southeast Collector Trunk Sewer lEA, Final EA Report of November 2008 be received; 2. That Council endorse the Regions of York and Durham's selection of "Constructing a new SEC Trunk Sewer in combination with Implementing of water efficiency and Inflowllnfiltration reduction measures" as the preferred alternative to the undertaking subject to the Minister of Environment imposing the following conditions of approval: a) a commitment to and EA compliance monitoring of the water efficiency and inflow/infiltration reduction measures; Executive Committee Meeting Agenda Monday, January 12, 2009 7:30 pm Council Chambers Chair: Councillor Pickles b) more information on the haul roads under the jurisdiction of the City of Pickering and approval of those haul roads by the City of Pickering; c) a commitment to construction of additional temporary traffic lanes at the Liverpool Road/Finch Avenue intersection during Shaft 2 construction; d) require the re-evaluation of the Odour Control Facility location with the objective of securing a site outside of Pickering, and that this re- evaluation include additional public meetings; and 3. That a copy of Report OES 05-09 be provided to the Region of York, the Region of Durham and the Ministry of Environment as the City's detailed comments and conditions of approval on the Southeast Collector Trunk Sewer Environmental Assessment - Final Environmental Assessment Report. 6. Director, Operations & Emergency Services, Report OES 06-09 Pickering Sports Medicine & Wellness Centre -Renewal Lease Aqreement 128-132 RECOMMENDATION 1. That Report OES 06-09 of the Director, Operations & Emergency Services be received; 2. That the Mayor and the Clerk be authorized to execute a renewal lease agreement to which the Pickering Sports Medicine & Wellness Centre will be permitted to continue to operate a Wellness Centre and Wellness Spa at the Pickering Recreation Complex from January 1, 2009 to December 31, 2013, that is in the form and substance acceptable to the Director, Operations & Emergency Services and the Chief Administrative Officer. 7. Director, Operations & Emergency Services, Report OES 07-09 Highway 407 East - Environmental Assessment City of Pickering Comments on Technically Preferred Route & Preliminary Desiqn (September 2008) 133-151 RECOMMENDATION 1. That Report OES 07-09 of the Director, Operations & Emergency Services, regarding the Highway 407 East Environmental Assessment be received; Executive Committee Meeting Agenda Monday, January 12, 2009 7:30 pm Council Chambers Chair: Councillor Pickles 2. That Council support the Highway 407 East Technically Preferred Route (See Attachment #1) for the easterly extension of Highway 407, including transitway corridor/facilities and the two north-south links connecting to Highway 401; 3. That the Highway 407 EA Project Team revise the preliminary design for the proposed bridge crossings over Highway 407 (See Attachment #2) within Pickering, to include: a) raised sidewalks (including sufficient right-of-way and the inclusion of platforms with 1.8 metre minimum width) on both sides of the roadways for all 407 East bridge crossings in Pickering; b) dedicated 1.5 metre-wide bicycle lanes on the outer lanes on both sides of the roadways for all 407 East bridge crossings in Pickering, while maintaining the proposed pavement width of 3.5 metres for each vehicle lane; and, c) lighting of appropriate quality, intensity and standards; 4. That the Ministry of Transportation Ontario (MTO) acquire and transfer to the City of Pickering sufficient land for 18 metre-radius cul-de-sacs for the candidate roads for permanent closure (existing Brock Road, Paddock Road and Sideline 4), and any other lands required for municipal rights of way; 5. That the environmental impact on surrounding properties within the study corridor be minimized and mitigated with adequate measures as well as that amicable resolutions be sought with affected property owners; 6. That Council request the 407 EA Team to consider a better location for the highway maintenance facility that does not conflict with potential urban development plans for these lands; and 7. Further, that a copy of Report OES 43-08 be forwarded to the MTO the 407 EA Project Team, the Regional Municipality of Durham, and all Durham Area Municipalities. (IV) OTHER BUSINESS (V) ADJOURNMENT City o PICKERING REPORT TO Executive Committee Report Number: CAO 01-09 Date: January 12, 2009 .,. From: Thomas J. Quinn Chief Administrative Officer Subject: Customer Service - Accessibility Standards for Customer Service Policy - Accessibility for Ontarians with Disabilities Act (AODA) - Ontario Regulation 429/07 - Customer Service Policy - File: A-3150/A-3100 Recommendation: 1. That Report CAO 01-09 regarding Customer Service and the Accessibility Standards for Customer Service Standards be received; 2. That Council approve policy ADM 160, Customer Service; 3. That Council approve policy ADM 90, Accessibility Standards for Customer Service 4. That the appropriate Officials of the City of Pickering give effect thereto. Executive Summary: The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) was passed by the Ontario Legislature with the goal of creating standards to improve accessibility across the province. The AODA allows the government to develop specific standards of accessibility that are designed to help make Ontario more accessible. The first standard that has been developed is the Accessible Customer Service Standard which came into force on January 1, 2008. This standard outlines what organizations must do in order to ensure that customer service is accessible to everyone, including people with disabilities. All public sector organizations with more than 20 employees must comply with the standard by January 1, 2010. A team of City staff have worked together to ensure relevant policies and procedures are in place in order to meet the standards. For a status summary of each policy and procedure, please refer to Appendix I. While the City has had Customer Service Best Practices in effect for numerous years, the timing is now appropriate to formalize our service standards into policy format. Much consideration was given to incorporating our existing policy with our Customer Service Accessibility Standards policy. It was determined that matters were significant enough in nature to warrant individual policies. This will assist us in our staff training and awareness initiatives. 01 Report CAO 01-09 January 12, 2009 Customer Service Page 2 n9 Council is requested to approve the Customer Service Policy (Attachment 1) and the Accessibility Standards for Customer Service Policy (Attachment 2). Financial Implications: $18,500 - 2009 Budget Accounts 2129 Customer Care $12,500 Training Costs - Account 2129.2392 Consulting & Professional 3,500 Promotional & Training Supplies - Account 2129.2396 Photo Mapping & Printing $16,000 Sustainability Implications: Implementing the Accessibility Standards for Customer Service will indirectly affect all of our Sustainable Pickering objectives. Education and awareness is a key component of the Sustainable Pickering Journey. It is important for our residents to understand what sustainability means and how we all need to work together to become a more sustainable community. With the new .accessibility standards in place, more residents will have an opportunity to learn about what they can do in their day-to-day lives, to share their sustainable practices and ideas and to participate in environmental and social events. Accessibility Standards for Customer Service will help the City work towards having a healthy society. With more residents able to access information, and become involved in City programs and services, we are ensuring that a broader range of our community is being served. These standards allow us to reach a demographic of our population that we may not have been successful at including in the past, thus furthering our mission to become a more sustainable, socially cohesive community. Background: On June 13, 2005, the Accessibility for Ontarians with Disability Act, (AODA) received Royal Assent, and is now law. The purpose of the Act is to "develop, implement and enforce accessibility standards in order to achieve accessibility for all Ontarians with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises on or before January 1, 2025." Accessibility Standards are to be developed in the following five areas: 1. Customer Service (Ontario Regulation 429/07 into effect January 1, 2008) 2. Transportation (under review with the Province - no action required to date) 3. Information and Communication (released November 17, 2008 for public comment) 4. Built Environment (under review with the Province - no action required to date) 5. Employment (under review with the Province - no action required to date) For a summary of each standard please refer to Attachment 3. Detailed information on each standard can be found on Access Ontario's website: www.accesson.ca CORP0227-07/01 revised Report CAO 01-09 Customer Service January 12, 2009 Page 3 03 The AODA applies to both public and private sectors. As a municipality, the City of Pickering must comply with Ontario Regulation 429/07 by January 1, 2010. The private sector must comply by January 1, 2012. In order to meet the requirements of the regulation the City must establish policies and processes governing the provision of its goods and services to persons with disabilities and it must provide training to its employees on delivering customer services to people with disabilities. The Regulation states that failure to comply can result in a fine of not more than $100,000 for each day or part of day on which the offence occurs or continues to occur. The City of Pickering has a team of staff who have been working towards meeting the requirements of The Accessibility Standards for Customer Service, Ontario Regulation 429/07. The Standard requires the following from all public sector organizations: 1. Policies & Procedures - establish policies, practices & procedures on providing goods or services to persons with disabilities. 2. Use of Assistive Devices - set a policy on allowing people with disabilities to use their own personal assistive devices, or to use any that the City may provide to access goods and services. 3. Core Principles - use reasonable efforts to ensure that all policies, practices and procedures are consistent with the core principles of independence, dignity, integration and equality of opportunity. 4. Communication - communicate with a person with a disability taking into account his or her disability. 5. Training - train staff, volunteers, contractors and third parties who act on our behalf as outlined in the Standard. All training must be complete by January 1 2010. 6. Service Animals - allow guide dogs or service animals to accompany persons with disabilities into all public areas. 7. Support Workers - permit support persons to accompany persons with disabilities into all public areas. Provide notice if any admission charge would apply to the support worker. 8. Service Disruptions - provide notice in advance of facility closures or service disruptions, and how long.the disruption is expected to last. 9. Feedback Process - establish a procedure for persons with disabilities to provide feedback on how you provide goods or services; how you will respond to feedback; and how you will take action on complaints. The staff team has completed all of the relevant policies and procedures, and retained the services of Accessibility Experts to conduct a portion of our training, and review all of the policies and procedures to ensure compliance. We are pleased to advise that all documents comply with the Act, and are consistent with the principles of dignity, integration, equal opportunity and independence. All documents have also been CORP0227-07/01 revised Report CAO 01-09 I! , Customer Service Page 4 reviewed and are fully supported by the Pickering Accessibility Advisory Committee. Documents will be available to the public and will be posted on the City's Accessible Pickering website link. A summary chart of the work undertaken to-date is attached as Attachment 4. Attachments: 1. Customer Service Policy (ADM 40) 2. Accessibility Standards for Customer Service Policy (ADM 90) 3. AODA Standards Overview 4. Accessibility Standards for Customer Service - Summary Chart Prepared By: y Hod d's on Manager, Customer & Administrative Services jh Approved/Endorsed By: Thoydas"J. Quiri,pj Chief Administrative Officer Recommended for the consideration of Pickering City Council , A Th'o , s J. Quirt , RD CM '6hief Administrative Officer The remainder of training will be completed in 2009. This will include full-time, part- time, term, volunteers, and those who provide service on our behalf will be completed in part by our training service provider, and the remainder will be completed in-house. See Attachment 4 page 4 for additional information. January 12, 2009 CORP0227-07101 revised CL? Oo ICKERING 1ATTACHMML--TO REPORT' 0 ? r CITY POLIC05 Policy Title: CUSTOMER SERVICE Policy Number: ADM 160 Reference: Date Originated: Date Revised: January 2009 Approval: Chief Administrative Officer Policy Objective The City of Pickering provides services to our citizens, businesses and other community stakeholders. Every effort will be made to ensure we provide cost-effective, citizen- centred service that is accessible, timely, knowledgeable, competent, courteous, caring and fair. The policy will set out standards and procedures to meet our customer service objectives. Index 01 Definitions 02 Training 03 Response Timelines 04 Feedback 05 Accessibility Standards 01 Definitions 01.01 Customers a) all staff b) Mayor & members of Council c) other political representatives d) citizens and visitors to the City of Pickering e) businesses f) volunteers and agents recognized by the City g) all community stakeholders 06 01.02 Service Level Standard - A standard defining customer service best practices 01.03 Accessibility Standards - Ontario- regulation 429/07 created under the Accessibility for Ontarians with Disabilities Act, 2005, (AODA) which provides for standards to enhance the accessibility of an organization. 02 Training Customer service training is the cornerstone of our customer service program. All employees (including full time, part-time, term and temporary) receive training on the City's customer service program. Customer service training is included in our employee orientation sessions. Training is based on our service level standards including: • customer care values • telephone/voicemail standards • email standards • correspondence standards • complaint resolution • accessibility standards 03 Response Timelines In order to ensure effective response timelines to citizen requests, concerns or enquiries the service expectations have been determined for the following categories and outlined in Appendix 1. • mailed or faxed correspondence • email standards • telephone and voicemail • complaint resolution 04 Feedback Customer feedback is an integral component of our service delivery program at the City of Pickering, providing us opportunities to learn and improve. We value feedback about our programs and services and recognize the right of our citizens to make a complaint, compliment or suggestion about our services. We are committed to using customer feedback to improve/enhance our service delivery. All customer feedback is monitored by our Customer Care Centre, tracked, and responded to. Policy Title: Customer Service Page 2 of 5 Policy Number: ADM 160 07 05 Accessibility Standards The City will use reasonable efforts to ensure that its policies, practices and procedures are consistent with the following principles: 05.01 The goods or services must be provided in a manner that respects the dignity and independence of persons with disabilities. 05.02 The provision of goods or services to persons with disabilities and to others must be integrated unless an alternate measure is necessary, whether temporarily or on a permanent basis, to enable the person with a disability to obtain, use or benefit from the goods or services. 05.03 Persons with disabilities must be given an opportunity equal to that given to others to obtain, use or benefit from the goods or services. 05.04 We will use reasonable efforts to ensure that the policies, procedures and practices are consistent with the following principles: • dignity • independence • integration, except when alternate measures are necessary to meet the needs of people with disabilities • equal opportunity Refer to the Accessible Customer Service Standards Policy Policy Title: Customer Service Page 3 of 5 Policy Number: ADM 160 0 8 Service Level Standard Guidelines APPENDIX 1 Summary The City of Pickering will make reasonable efforts to strive toward meeting or Ayno,orlinrr nur see ir.P level exnectations aiven the nature of the enquiry or concern. Service Level Standards Summary Response Timeline Mailed or Faxed 15 Business Days Correspondence • responded to within 15 business days of receipt 5 Business Days Initial Acknowledgement • if a conclusive response is not expected within 15 business days of receipt then an interim acknowledgement must be sent within 5 business days Email Standards 30 Minutes • checked within the first 30 minutes of your arrival, and return from lunch checked prior to end of the business day 2 Business Days • Emails should be acknowledged within 2 business days of receipt. Interim acknowledgement indicating a response time - must be sent within 2 business days if a conclusive response is not expected within 15 business days. 15 Business Days • for response Out of Office Assistant • The Out of Office Assistant should be utilized in the same fashion, as one would do for voicemail. If you are going to be away from the office for a period of one business day or more the Out of Office Assistant should include your expected date of return and alternate contact. Auto Reply Feature • The Out of Office Assistant should be utilized in the same fashion, as one would do for voicemail. If you are going to be away from the office for a period of one business day or more the Out of Office Assistant should include your expected date of return and alternate contact. Policy Title: Customer Service Page 4 of 5 Policy Number: ADM 160 APPENDIX 1 09 Service Level Standards Summary Response Timeline TelephoneNoicemail 3 Rings • Answered within 3 rings. 1 Business Day • Calls should be returned within one business day. Answered Live Daily • Voicemail messages must be kept current and changed daily at a minimum. Complaint 1 Business Day Resolution Our best practice service expectation is that complainants will (includes telephone, receive an initial response within 1 business day, and will be email, etc.) provided with the anticipated action and timeframe where appropriate. We should strive to reasonably achieve these standards given the nature of the enquiry. Policy Title:. Customer Service Policy Number: ADM 160 Page 5of5 C4u, U0 10 PI CKERING [ATTACHMEN-r#.,, 2 v TO REPORT s? ??`? CITY POLICY Policy Title: ACCESSIBILITY STANDARDS FOR CUSTOMER SERVICE Policy Number: ADM 090 Reference: Date Originated: Date Revised: Accessibility for Ontarians with Disabilities December 2008 Act, 2005 Approval: Chief Administrative Officer Point of Contact: Manager, Customer & Administrative Services Policy Objective This outlines the corporate policy with respect to the establishment of accessibility standards for customer service in accordance with Ontario Regulation 429/07 created under the Accessibility for Ontarians with Disabilities Act, 2005. Index 01 Definitions 02 General 03 Scope & Responsibilities 04 Customer Service Policies, Practices and Procedures 05 Communication 06 Notice of Temporary Disruption 07 Service Animals 08 Support Persons 09 Assistive Devices 10 Training 11 Feedback 12 Emergency Preparedness II 01 Definitions: 01.01 Accessibility Standard - Ontario Regulation 429/07 created under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) which provides for standards to enhance the accessibility of an organization ("the standard"). 01.02 Assistive Device - Any device that is designed and/or adapted to assist a person to perform a particular task (For example, canes, crutches, walkers, wheel chairs, personal sound amplification devices, ventilators etc.) 01.03 Disability-- a) any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical coordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device b) a condition of mental impairment or a developmental disability c) a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language d) a mental disorder e) an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997 01.04 Customers - a) all staff b) Mayor and members of Council c) other political representatives d) citizens and visitors to the City of Pickering Policy Title: Accessibility Standards for Customer Service Nage 2 or ti Policy Number: ADM 090 e) businesses f) volunteers and agents recognized by the City g) all community stakeholders 02 General: 02.01 The AODA was enacted in 2005 in order to facilitate the development of specific standards with respect to improving accessibility across the province. Ontario's first accessibility standard, the customer service standard, came into force on January 1, 2008. The standard outlines what organizations must do in order to ensure that customer service is accessible to everyone, including people with disabilities. All public sector organizations with more than twenty employees must comply with the standard by January 1, 2010. 03 Scope and Responsibilities: 03.01 City staff are to be trained on how to provide customer service to people with disabilities in accordance with the core principles of the accessibility standard. Training must be delivered to any employee, volunteer, and/or agent as well as any other individual who might reasonably be expected to interact with the public on behalf of the City or influence the development of policies, practices and procedures. The level of training and awareness will be determined by the Manager, Customer & Administrative Services in consultation with departments and Human Resources. 04 Customer Service Policies, Practices and Procedures: 04.01 The City of Pickering will make reasonable efforts to ensure that its policies, practices and procedures are consistent with the core principles of the standard: • dignity • independence • integration, except when alternate measures are necessary to meet the needs of people with disabilities equal opportunity. By considering these principles.when developing policies, practices, and procedures; accessibility planning becomes Policy Title: Accessibility Standards for Customer Service Page 3 of 8 Policy Number: ADM 090 13 entrenched within the decision making process and satisfies the spirit with which the AODA, 2005 was enacted. 04.02 Dignity and Independence - Customer service will be provided in a manner that respects the dignity and independence of people with disabilities. People with disabilities should not be forced to accept lesser service, quality or convenience as a result of their disability. Service delivery must consider how people with disabilities can effectively access and use the services provided. Awareness and respect of any individual is paramount when providing customer service. 04.03 Integrated Services - that allow people with disabilities to fully benefit from the same services, in the same place and in the same or similar manner as other customers. Service provision and associated procedures will be inclusive of all customers and clients. There are occasions when customer service must be provided using alternative measures which are not integrated. Alternative measures will only be employed when they cannot be integrated and are the only means of providing customer service to a person with a disability. 04.04 Equal Opportunity - People with disabilities will be given an equal opportunity to use and benefit from services provided by the City. People with disabilities should not be required to put forward a greater effort in order to access, use and/or benefit from a service. As a result, additional services may be extended to people with disabilities in order to ensure they do not need to put forward a greater effort. 05 Communication: 05.01 Communication will be provided in a manner that takes into account an individual's disability. Consideration is given to the way in which individuals express, receive and process information without making assumptions about a particular disability. Individuals with the same disability may process information in different ways. The City will continue to review the nature, manner and methods with which it communicates to people with disabilities in an attempt to improve the accessibility of information and services. 05.02 Website - The Marketing & Business Development section is responsible for the overall look of the City's internet sites. The City of Pickering will provide its internet sites in a format that is accessible to persons with disabilities unless it is not technically Policy Title: Accessibility Standards for Customer Service Hage 4 of b Policy Number: ADM 090 feasible to do so. The City's website uses a preset font type and size for optimal layout, but in all cases the font and size is determined by users to meet their specific needs. Information is readily available in HTML format with Adobe PDF as the standard for documents, forms and reports. The City is committed to use of World Wide Web Consortium (W3c.org) best practice technologies when they are available and appropriate for a task and use of the latest versions when supported. These strategies include: • use of navigation mechanisms in a consistent manner • essential components of the page work without a mouse • providing information about the general layout of a site (eg. a site map or table of contents) • good colour contrast between foreground & background • easily readable text. Text size can be adjusted by the user using browser controls • providing a text equivalent for no-text elements (e.g. via "alt or "alternate" text tags). This includes: images, graphical representations of text (including symbols, image map regions, animations, applets and programmatic objects, audio files, audio tracks of video • use of full text pages • use of style sheets to control layout and presentation 05.03 Print Material - The City's Communications Standard Operating Procedure provides for documentation standards related to print material (date and time standards, numeric standards, font sizes, spelling conventions, correspondence and report templates). The need for accessible fonts in printed materials must be balanced with the need for a strong corporate identity and consistency in documentation. Consideration must also be given to the fact that there is no "one size fits all" solution to fonts in printed information. The City will provide any document produced by'the City in an alternate format upon request, unless it is not technically feasible to do so and subject to the Municipal Freedom of Information of Privacy Act. Alternate formats can include, but are not limited to web access, large print versions of the document or a text only electronic file which can then be read by a computer or printed in Braille. Requests for information in alternate format will be sent to the Customer Care Centre and forwarded to the department most responsible for the document. Staff will consult with the requestor to determine the most appropriate format, and will make every effort to provide the information in the preferred format as soon as possible. Policy Title: Accessibility Standards for Customer Service Page 5 of 8 Policy Number: ADM 090 05.04 Assistive Listening Devices - Are available to the public for use at public meetings. This device can only be used in the Council Chambers. The availability of Assistive Listening Devices is also included as a resource on our Accessible Pickering website page, along with our promotional material. Assistive Listening Devices are provided with portable or temporary sound systems when a participant in the function has requested that a device be made available, and it is technically feasible to provide the device within a reasonable cost. Any expenses incurred to meet the request will be the responsibility of the department or division organizing the function. Three days notice to the Clerks Division is required. 05.05 TTY - Alternative service channel for the hearing impaired. TTY lines are available at the Customer Care Centre, Councillors' Office, Pickering Recreation Complex and Pickering Central Library. TTY lines are promoted on print material and on the City website. Instructions on its use are located with the TTY, in the City Directory and on the intranet. 06 Notice of Temporary Disruptions: 06.01 People with disabilities may rely on certain systems or amenities to access a City facility or utilize a service. Disruptions to these can provide complications for people with disabilities as they may have to book accessible transit or make alternate arrangements. As a result, public notice will be provided when facilities, amenities or services are temporarily unavailable or when they are expected to be temporarily unavailable. Such public notice might relate to facility renovations and repairs including maintenance of escalators, accessible pool lifts and/or washrooms. Notice will be provided for anything that may reasonably prohibit or limit the use of a service or facility by a person with a disability. The Notice will be conspicuously displayed at the premises with which the disruption has occurred. If feasible, it will be posted on the City's website under the Accessible Pickering section and communicated by various other means as deemed necessary (i.e., media release. Accessible Pickering dedicated telephone line etc). The content of the notice will include the reason for the disruption, the expected duration and, if any, alternative options provided. A procedure and template is available for staff to ensure consistent messaging (refer to Service Disruption SOP). 07 Service Animals: 07.01 Service animals are used by people with various kinds of disabilities including those who are blind, deaf, hard of hearing or those who Policy Title: Accessibility Standards for Customer Service Page 6 of 8 Policy Number: ADM 090 may need to be alerted of an oncoming seizure. People requiring service animals are permitted to be accompanied by the animal when in areas open to the public or third parties. This requirement does not apply where an animal is excluded by law from being on the premises or if the presence of the service animal adversely effects the health and/or safety of other users (For example, regulations under the Health Protection and Promotion Act, 1990 and the Food Safety and Quality Act, 2001 prohibit animals from entering into areas where food is prepared, stored or sold). Where a service animal is excluded by law, the City will make reasonable efforts to ensure goods and services can still be provided by alternative means (refer to Support Persons SOP). 08 Support Persons: 08.01 A support person is an individual hired or chosen by a person with a disability to provide services or assistance with communication, mobility, personal care, medical needs or to assist with accessing services. People with disabilities are permitted to be accompanied by a support person in any area that is open to the public if that support person is essential to protect the health and safety of the person with a disability or the health and safety of others in the premises. Reasonable efforts will be made to ensure that people with disabilities are not prevented from having access to their support person while on the premises. In some cases, it may be necessary for the support person to provide consent to regulations specific to the service provided or, if necessary, agree to a confidentiality clause (refer to Support Persons SOP). 09 Assistive Devices: 09.01 Assistive devices include specialized aids and devices that enable people with disabilities to carry out their everyday activities. These include, but are not limited to, wheelchairs, hearing aids, adaptive computer technologies, ventilators, walkers, crutches and personal sound amplification devices. The City will make reasonable efforts to ensure that assistive devices can be used to access services. 10 Training: 10.01 Accessible customer service training/awareness is provided to every employee or agent who interacts with the public on behalf of the City as well as those who participate in developing policies, practices and procedures governing the provision of customer service. A form of ongoing training will be provided to individuals and/or groups as soon as practicable after that individual or group is Policy Title: Accessibility Standards for Customer Service Page 7 of 8 Policy Number: ADM 090 17 assigned the applicable duties. Any substantive amendment to a policy, practice and procedure with respect to the provision of accessible customer service may also necessitate further training. 11 Feedback: 11.01 Through the City's Customer Feedback process, any individual will have the opportunity to submit feedback regarding the provision of accessible customer service. The process articulated in the Customer Service Feedback Procedure provides details concerning the feedback methods, review process as well as what actions will be undertaken when feedback is received. A specific point of contact with respect to feedback relating to accessibility issues will be communicated to service users through various channels. Individuals may provide feedback in person (orally), by telephone, in writing, or electronically by diskette or email. 12 Emergency Preparedness: 12.01 The Operations & Emergency Services Department is responsible for Emergency Preparedness ensuring our community emergency planning and response activities incorporate emergency management practices that have the greatest impact on to the needs of people with disabilities. This includes but is not limited to: • notification • evacuation • emergency transportation • sheltering • access to medications, refrigeration, and back-up power • access to their mobility devices or service animals while in transit or at shelters • access to information. Refer to the Community Emergency Preparedness Plan. Policy Title: Accessibility Standards for Customer Service Page 8 of 8 Policy Number: ADM 090 c, 0? PICKERIN CITY POLICY Policy Title: ACCESSIBILITY STANDARDS FOR CUSTOMER SERVICE Policy Number: ADM 090 Reference: Date Originated: Date Revised: Accessibility for Ontarians with Disabilities December 2008 Act, 2005 Approval: Chief Administrative Officer Point of Contact: Manager, Customer & Administrative Services Policy Objective This outlines the corporate policy with respect to the establishment of accessibility standards for customer service in accordance with Ontario Regulation 429/07 created under the Accessibility for Ontarians with Disabilities Act, 2005. Index 01 Definitions 02 General 03 Scope & Responsibilities 04 Customer Service Policies, Practices and Procedures 05 Communication 06 Notice of Temporary Disruption 07 Service Animals 08 Support Persons 09 Assistive Devices 10 Training 11 Feedback 12 Emergency Preparedness 01 Definitions: 01.01 Accessibility Standard - Ontario Regulation 429/07 created under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) which provides for standards to enhance the accessibility of an organization ("the standard"). 01.02 Assistive Device - Any device that is designed and/or adapted to assist a person to perform a particular task (For example, canes, crutches, walkers, wheel chairs, personal sound amplification devices, ventilators etc.) 01.03 Disability - a) any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical coordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device b) a condition of mental impairment or a developmental disability c) a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spokenlanguage d) a mental disorder e) an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997 01.04 Customers - a) all staff b) Mayor and members of Council c) other political representatives d) citizens and visitors to the City of Pickering Policy Title: Accessibility Standards for Customer Service Page 2 of 8 Policy Number: ADM 090 e) businesses f) volunteers and agents recognized by the City g) all community stakeholders 02 General: 02.01 The AODA was enacted in 2005 in order to facilitate the development of specific standards with respect to improving accessibility across the province. Ontario's first accessibility standard, the customer service standard, came into force on January 1, 2008. The standard outlines what organizations must do in order to ensure that customer service is accessible to everyone, including people with disabilities. All public sector organizations with more than twenty employees must comply with the standard by January 1, 2010. 03 Scope and Responsibilities: 03.01 City staff are to be trained on how to provide customer service to people with disabilities in accordance with the core principles of the accessibility standard. Training must be delivered to any employee, volunteer, and/or agent as well as any other individual who might reasonably be expected to interact with the public on behalf of the City or influence the development of policies, practices and procedures. The level of training and awareness will be determined by the Manager, Customer & Administrative Services in consultation with departments and Human Resources. 04 Customer Service Policies, Practices and Procedures: 04.01 The City of Pickering will make reasonable efforts to ensure that its policies, practices and procedures are consistent with the core principles of the standard: • dignity • independence • integration, except when alternate measures are necessary to meet the needs of people with disabilities • equal opportunity. By considering these principles when developing policies, practices, and procedures, accessibility planning becomes Policy Title: Accessibility Standards for Customer Service Page 3 of 8 Policy Number: ADM 090 entrenched within the decision making process and satisfies the spirit with which the AODA, 2005 was enacted. 04.02 Dignity and Independence - Customer service will be provided in a manner that respects the dignity and independence of people with disabilities. People with disabilities should not be forced to accept lesser service, quality or convenience as a result of their disability. Service delivery must consider how people with disabilities can effectively access and use the services provided. Awareness and respect of any individual is paramount when providing customer service. 04.03 Integrated Services - that allow people with disabilities to fully benefit from the same services, in the same place and in the same or similar manner as other customers. Service provision and associated procedures will be inclusive of all customers and clients. There are occasions when customer service must be provided using alternative measures which are not integrated. Alternative measures will only be employed when they cannot be integrated and are the only means of providing customer service to a person with a disability. 04.04 Equal Opportunity - People with disabilities will be given an equal opportunity to use and benefit from services provided by the City. People with disabilities should not be required to put forward a greater effort in order to access, use and/or benefit from a service. As a result, additional services may be extended to people with disabilities in order to ensure they do not need to put forward a greater effort. 05 Communication: 05.01 Communication will be provided in a manner that takes into account an individual's disability. Consideration is given to the way in which individuals express, receive and process information without making assumptions about a particular disability. Individuals with the same disability may process information in different ways. The City will continue to review the nature, manner and methods with which it communicates to people with disabilities in an attempt to improve the accessibility of information and services. 05.02 Website - The Marketing & Business Development section is responsible for the overall look of the City's internet sites. The City of Pickering will provide its internet sites in a format that is accessible to persons with disabilities unless it is not technically Policy Title: Accessibility Standards for Customer Service Page 4 of 8 Policy Number: ADM 090 feasible to do so. The City's website uses a preset font type and size for optimal layout, but in all cases the font and size is determined by users to meet their specific needs. Information is readily available in HTML format with Adobe PDF as the standard for documents, forms and reports. The City is committed to use of World Wide Web Consortium (W3c.org) best practice technologies when they are available and appropriate for a task and use of the latest versions when supported. These strategies include: • use of navigation mechanisms in a consistent manner • essential components of the page work without a mouse • providing information about the general layout of a site (eg. a site map or table of contents) • good colour contrast between foreground & background • easily readable text. Text size can be adjusted by the user using browser controls • providing a text equivalent for no-text elements (e.g. via "alt or "alternate" text tags). This includes: images, graphical representations of text (including symbols, image map regions, animations, applets and programmatic objects, audio files, audio tracks of video • use of full text pages • use of style sheets to control layout and presentation 05.03 Print Material - The City's Communications Standard Operating Procedure provides for documentation standards related to print material (date and time standards, numeric standards, font sizes, spelling conventions, correspondence and report templates). The need for accessible fonts in printed materials must be balanced with the need for a strong corporate identity and consistency in documentation. Consideration must also be given to the fact that there is no "one size fits all" solution to fonts in printed information. The City will provide any document produced by the City in an alternate format upon request, unless it is not technically feasible to do so and subject to the Municipal Freedom of Information of Privacy Act. Alternate formats can include, but are not limited to web access, large print versions of the document or a text only electronic file which can then be read by a computer or printed in Braille. Requests for information in alternate format will be sent to the Customer Care Centre and forwarded to the department most responsible for the document. Staff will consult with the requestor to determine the most appropriate format, and will make every effort to provide the information in the preferred format as soon as possible. Policy Title: Accessibility Standards for Customer Service Page 5 of 8 Policy Number: ADM 090 05.04 Assistive Listening Devices - Are available to the public for use at public meetings. This device can only be used in the Council Chambers. The availability of Assistive Listening Devices is also included as a resource on our Accessible Pickering website page, along with our promotional material. Assistive Listening Devices are provided with portable or temporary sound systems when a participant in the function has requested that a device be made available, and it is technically feasible to provide the device within a reasonable cost. Any expenses incurred to meet the request will be the responsibility of the department or division organizing the function. Three days notice to the Clerks Division is required. 05.05 TTY - Alternative service channel for the hearing impaired. TTY lines are available at the Customer Care Centre, Councillors' Office, Pickering Recreation Complex and Pickering Central Library. TTY lines are promoted on print material and on the City website. Instructions on its use are located with the TTY, in the City Directory and on the intranet. 06 Notice of Temporary Disruptions: 06.01 People with disabilities may rely on certain systems or amenities to access a City facility or utilize a service. Disruptions to these can provide complications for people with disabilities as they may have to book accessible transit or make alternate arrangements. As a result, public notice will be provided when facilities, amenities or services are temporarily unavailable or when they are expected to be temporarily unavailable. Such public notice might relate to facility renovations and repairs including maintenance of escalators, accessible pool lifts and/or washrooms. Notice will be provided for anything that may reasonably prohibit or limit the use of a service or facility by a person with a disability. The Notice will be conspicuously displayed at the premises with which the disruption has occurred. If feasible, it will be posted on the City's website under the Accessible Pickering section and communicated by various other means as deemed necessary (i.e., media release. Accessible Pickering dedicated telephone line etc). The content of the notice will include the reason for the disruption, the expected duration and, if any, alternative options provided. A procedure and template is available for staff to ensure consistent messaging (refer to Service Disruption SOP). 07 Service Animals: 07.01 Service animals are used by people with various kinds of disabilities including those who are blind, deaf, hard of hearing or those who Policy Title: Accessibility Standards for Customer Service Page 6 of 8 Policy Number: ADM 090 may need to be alerted of an oncoming seizure. People requiring service animals are permitted to be accompanied by the animal when in areas open to the public or third parties. This requirement does not apply where an animal is excluded by law from being on the premises or if the presence of the service animal adversely effects the health and/or safety of other users (For example, regulations under the Health Protection and Promotion Act, 1990 and the Food Safety and Quality Act, 2001 prohibit animals from entering into areas where food is prepared, stored or sold). Where a service animal is excluded by law, the City will make reasonable efforts to ensure goods and services can still be provided by alternative means (refer to Support Persons SOP). 08 Support Persons: 08.01 A support person is an individual hired or chosen by a person with a disability to provide services or assistance with communication, mobility, personal care, medical needs or to assist with. accessing services. People with disabilities are permitted to be accompanied by a support person in any area that is open to the public if that support person is essential to protect the health and safety of the person with a disability or the health and safety of others in the premises. Reasonable efforts will be made to ensure that people with disabilities are not prevented from having access to their support person while on the premises. In some cases, it may be necessary for the support person to provide consent to regulations specific to the service provided or, if necessary, agree to a confidentiality clause (refer to Support Persons SOP). 09 Assistive Devices: 09.01 Assistive devices include specialized aids and devices that enable people with disabilities to carry out their everyday activities. These include, but are not limited to, wheelchairs, hearing aids, adaptive computer technologies, ventilators, walkers, crutches and personal sound amplification devices. The City will make reasonable efforts to ensure that assistive devices can be used to access services. 10 Training: 10.01 Accessible customer service training/awareness is provided to every employee or agent who interacts with the public on behalf of the City as well as those who participate in developing policies, practices and procedures governing the provision of customer service. A form of ongoing training will be provided to individuals and/or groups as soon as practicable after that individual or group is Policy Title: Accessibility Standards for Customer Service Page 7 of 8 Policy Number: ADM 090 25 assigned the applicable duties. Any substantive amendment to a policy, practice and procedure with respect to the provision of accessible customer service may also necessitate further training. 11 Feedback: 11.01 Through the City's Customer Feedback process, any individual will have the opportunity to submit feedback regarding the provision of accessible customer service. The process articulated in the Customer Service Feedback Procedure provides details concerning the feedback methods, review process as well as what actions will be undertaken when feedback is received. A specific point of contact with respect to feedback relating to accessibility issues will be communicated to service users through various channels. Individuals may provide feedback in person (orally), by telephone, in writing, or electronically by diskette or email. 12 Emergency Preparedness: 12.01 The Operations & Emergency Services Department is responsible for Emergency Preparedness ensuring our community emergency planning and response activities incorporate emergency management practices that have the greatest impact on to the needs of people with disabilities. This includes but is not limited to: • notification • evacuation • emergency transportation • sheltering • access to medications, refrigeration, and back-up power • access to their mobility devices or service animals while in transit or at shelters • access to information. Refer to the Community Emergency Preparedness Plan. Policy Title: Accessibility Standards for Customer Service Hage b of b Policy Number: ADM 090 ATTACHMENT # :?- TO REPORT "I AODA Standards Overview Area of Responsibility/Status Accessible Customer Service Standard All drafts completed for final The first standard adopted into regulation is the Customer approvals. Team members Service Standard which came into force January 2008. This include: regulation involves providing goods and services to all Manager, Customer & citizens, including those with disabilities. Customer service Administrative Services; will be provided in a manner that is respectful, dignified and Supervisor, Customer Care accommodating to those with disabilities. Full compliance Supervisor, Culture & of this standard is required for all public services. Recreation; Coordinator, Records & Elections; and Coordinator, Community Recreation Programs Information and Communication Standard Many of the requirements of Accessibility for the Information and Communication the standard are covered Standard was released on November 17, 2008 for public under the Communications comment. The date for comment is February 2009. The Procedure which has been Standards Development Committee continues to examine completed through the and review elements of accessible communication review of the Accessible measures and informational tools such as websites, Customer Service Standard. brochures and questionnaires. It will devise standards that will help to ensure businesses and organizations Changes to our website, communicate with, and provide information to consumers of signage and other formats all abilities. will be under review. Transportation Standard Significantly a Regional The Transportation Standard relates specifically to modes of responsibility, but may have transportation for accessibility, and it is the only one that is some impact related to our sector specific. Although it was released to the public, it has taxi cab licensing. gone back to the Transportation Standards Development Committee for further amendments. Employment Standard Human Resources Division The Employment Standard Development Committee to lead a team to ensure continues to meet to develop accessibility measures specific compliance. to employment of people with disabilities. The area of focus is recruitment, selection and hiring, retention and working conditions. Built Environment Chief Building Official & The Standards Development Committee of the Built Director, Operations & Environment Standard is looking at accessibility for public Emergency Services (or open spaces, streetscape elements as well as for building designates) - lead the team. elements in a range of facility types. It will consider access to, from and within buildings and outdoor spaces and may include pedestrian access routes, signal systems, door widths and counter heights. Note: It is anticipated that the implementation of all standards and related policies will be achieved in consultation with the Accessibility Advisory Committee. C:ihl PICKEG [ATTACHMENT #-:'2L- TO REPORT Accessibility for Ontarians with Disabilities Act Accessibility Standards for Customer Service Summary Standard Regulation Initial Situation Current Status Establishment of policies, Customer Service The following policies have practices and procedures Standards have been been drafted for Council's • Establish policies, practices and established, and staff Approval. procedures on providing have been trained, goods/service to persons with however, it was not Policies disabilities specific to addressing • Customer Service Policy accessibility issues. • Accessible Standards for • Must be consistent with the Customer Service Policy following principles: Our accessibility plan o Maintain dignity and identifies other Standard Operating independence physical barriers. Procedures (SOPs) o Provide integrated service, The following Standard unless an alternate is We currently have Operating Procedures (SOP's) necessary TTY devices at the have been drafted for CAO o Address use of assistive Customer Care approval: devices to obtain/use/benefit Centre, Council from goods/service Office, Recreation Program Cancellations & o Communication with a person Complex and the Service Disruptions with a disability must take into. Central Library. Accessible Meetings account the disability • Communications • Document practices, policies, • Complaint Resolution & procedures on the above and Customer Feedback provide copies as requested • Service Animals & Support Persons City of Pickering I Accessibility Standards for Customer Service PIS KERI Nor Accessibility for Ontarians with Disabilities Act Accessibility Standards for Customer Service Summary Standard Regulation Initial Situation Current Situation and Impact Use of service animals and support This was permitted. Standard Operating persons No formalized policy. Procedure drafted • Applies if goods/services are provided to the public or other third parties at premises owned or operated by the provider and if the public/third party have access to the premises • Persons with disabilities are permitted to enter the building with a guide dog/service animal and keep with them unless the animal is otherwise excluded by !aw • If the animal is excluded by law, other measures must be available to enable the person with a disability to obtain/use/benefit from the goods/services Support persons were • If the person with a disability is not required to pay admission to assist a accompanied by a support person, person with a both persons are permitted to enter disability in a the premises together recreation program or • Provider of goods/services may service. require a person with a disability to be accompanied by a support person when on the premises, if necessary to protect the health or safety of the person with a disability or the health and safety of others on site • If an admission fee is required to enter the site, notice must be given in advance about the amount, (if any), to be charged for the support person City of Pickering I Accessibility Standards for Customer Service 4 4'. Accessibility for Ontarians with Disabilities Act 29 Accessibility Standards for Customer Service Summary Standard Regulation Initial Situation - Pickering Current Situation and Impact Use of service animals and support persons Document practices, policies, procedures on the above and provide copies as requested Notice of temporary disruptions Facility closures are Standard Operating • If persons with disabilities usually posted in facilities. Procedure drafted. use particular facilities or services, notice of a temporary disruption Planned facility New Accessible Pickering (whole or in part) must be given to closures are posted section on website includes the public on the Community reference information. Page when possible. • Notice must include the reason for The process includes. the disruption, anticipated duration Road Closure Internal and external and a description of alternate notifications are communication and updating services/facilities is available added to the website, website. • Notice must be given in a and provided to the conspicuous place on premises, on Customer Care the corporate website and any Centre as a resource other such method as reasonable to field calls. in the circumstances • Document practices, policies, procedures on the above and provide copies as requested City of Pickering I Accessibility Standards for Customer Service A .11 JJI-RUNG Accessibility for Ontarians with Disabilities Act Accessibility Standards for Customer Service Summary Standard Regulation Initial Situation - Pickering Current Situation and Impact Training for staff Additional AODA Pilot Groups have been • Ensure that the following people Training trained in 2008. This includes are trained about serving Requirements were 2 - 3 hour in-depth sessions customers with disabilities: announced during the for a cross section of selected first quarter of 2008. staff covering front-line staff, o Every person who deals with the supervisors and managers (50 public or other third parties on City staff were staff). 1 - one hour session behalf of Pickering, whether the prepared to attend a for 50 staff (includes a cross person is an employee, agent, train the trainer representation of staff). This volunteer or otherwise session, and group includes those who may o Every person who participates in incorporate training have limited customer service developing policies, practices initiatives throughout interaction with persons with and procedures governing the 2008-2009. This will disabilities but must be fully provision of goods and services be included in future aware of the legislation and Customer Service barriers that are faced. • Training must include: Orientation sessions o How to interact and as well. Additional staff training and communicate with persons with awareness will be completed various types of disabilities in 2009. The training plan is o How to interact and currently in the process of communicate with persons who being finalized. 3 hour use an assistive device, guide sessions have been dog/service animal, or support scheduled for a majority of person staff. In-house training will be o How to use equipment or conducted for part-time and devices available at Pickering or term staff, volunteers, and provided by Pickering that may firefighters. An e-learning assist module is currently under o What to do if a person with a review for some staff, particular type of disability is volunteers and contractors. having difficulty accessing Pickering's goods and services Supply & Services will include • Training must be provided to each the training requirements for person as soon as practical once contractors and other service assigned duties provider contracts/proposals • Training must be provided on an etc. This will also be ongoing basis if referenced on the bidders policies/procedures/practices are page of the website. A mass changed mailing to all who currently provide services on behalf of City of Pickering I Accessibility Standards for Customer Service j r r' ?l :t x 111 CRERINK ? Accessibility for Ontarians with Disabilities Act Accessibility Standards for Customer Service Summary Training for staff (continued) • Must document training policy, which contains a summary of the content of training and details of when the training is to be provided • Keep records of training sessions, dates and numbers of participants the City to increase awareness of the legislation. This will assist in avoiding delays in our process. Budget impact for training requirements, promotion has been included in the 2009 budget. City of Pickering I Accessibility Standards for Customer Service ?i PIC KLRI`elt.:?s Accessibility for Ontarians with Disabilities Act Accessibility Standards for Customer Service Summary Standard Regulation Initial Situation - Pickering Current Situation and Impact Feedback process for providers of A customer service Standard Operating goods or services feedback program Procedure has been drafted. (website, general • Organizations shall establish and facilities) existed but Changes to the feedback maintain an accessible process to needed to be section of the website have obtain, consider and take expanded. been made. necessary action on feedback with respect to accessible customer Promotion of feedback will be service including any complaints ongoing through community • Establish a process for-receiving page, website and feedback and responding to feedback about boxes. the manner in which it provides Additional feedback boxes for goods or services to persons with all facilities have been built will make disabilities and and installed remaining information-on the program readily facilities. available to the public • The feedback process must be available in person, by telephone, in writing, or by delivering an electronic text by email/diskette or otherwise • The feedback process must specify the actions that Pickering is required to take if a complaint is received • Document practices, policies, procedures on the above and provide copies as requested City of Pickering I Accessibility Standards for Customer Service t - Accessibility for Ontarians with Disabilities Act Accessibility Standards for Customer Service Summary Standard Regulation Initial Situation - Pickering Current Situation and Impact Notice of availability of Included in SOP for Accessible documents Meetings & Documents • Providers shall notify persons to whom it provides goods or services that the documents required by this regulation are available upon request • Notice may be given by posting the information at a conspicuous place on premises owned or operated by the provider, by posting on the website or by such other method as is reasonable in the circumstances Format of documents We complied through Included in SOP for Accessible • If a provider of goods/services is our website material. Meetings & Documents required by this Regulation to give a copy of a document to a Changes have been included person with a disability, the Large print version of in the Communications SOP provider shall give the documents can be (formally our Writing Style document, or the information requested. We provide Guide). This has been expanded to include contained in the document, in a larger font promotional Accessibility Standards and format that takes into account ' material for our seniors Media Releases s disability the person programs. . • The provider of goods/services and the person with a disability may agree upon the format to be used for the document of information City of Pickering I Accessibility Standards for Customer Service l';t K L IN Accessibility for Ontarians with Disabilities Act Accessibility Standards for Customer Service Summary Standard Regulation Initial Situation - Pickering Current Situation and Impact Communicate Accessible The 2008 Accessibility Included in Customer Customer Service Plan is currently Service Policies and related Organizations shall communicate available on our website, SOP's. how to access their: and print versions are • Accessible customer service available at the "Accessible Pickering" policy Customer Care Centre. section on the website which • Alternative customer services includes Committee meeting • Accessible customer service Our City Directory has a dates, promotional feedback process staff resource section materials„ service disruption identifying Accessibility updates, listing of available The above information shall be Resources contact assisted devices and new provided through relevant service information (i.e., customer service feedback changes including in person, by Canadian Hearing forms. telephone, by electronic means or Society, CNIB, by mail. Community Care, This will also include Community Living, and finalized policies. Durham Association for Family Respite Services Additional promotional etc). materials will be created including Community Page ads. Website. The design of the website is currently under review by the Marketing & Business Development section to revitalize the website and to ensure our website is W3 compliant prior to the final legislation of the Information & Communication Standard. Some examples of the W3 requirement include the following enhancements: • increase/decrease font sizes • alternate formats • change contrasts • Browse aloud • interactive hyper links • images labelled • text only Budget provisions will be included in the 2009/10 website budget. City of Pickering I Accessibility Standards for Customer Service 4 Llty n PICKERING REPORT TO EXECUTIVE COMMITTEE Report Number: OES 01-09 Date: January 12, 2009 From: Everett Buntsma Director, Operations & Emergency Services Subject: Urban Forest Strategy - File: A-1440 Recommendation: 1. That Report OES 01-09 of the Director, Operations & Emergency Services be received; 2. That Council endorse the concept of the development of an Urban Forest Strategy for the City of Pickering; 3. That Council receive and endorse in principle the proposal from the Toronto and Region Conservation Authority to undertake the Urban Forest Study and that staff be directed to include funding for this study in its 2009 budget submission for Council's consideration; 4. That should budget approval be granted in the 2009 budget, notwithstanding the requirements of the City's Purchasing Policy, TRCA be retained to undertake the Urban Forest Study; and 5. That a copy of this report be forwarded to the TRCA for their information. Executive Summary: An Urban Forest Strategy is a comprehensive document that establishes the guiding principles and policies for the management and enhancement of the City's urban forest and tree canopy. The strategy provides clear objectives, measureable outcomes and makes recommendations to existing policies and practices to sustain and enhance tree cover as an essential natural resource. On March 25, 2008, the City of Pickering Council passed a Notice of Motion respecting an Urban Forest Strategy under Resolution #54/08. The resolution required that staff report back to Council with respect to the development of a terms of reference for an Urban Forest Strategy after consultation with the Toronto and Region Conservation Authority and the Central Lake Ontario Conservation Authority; that staff investigate potential funding partners to assist in the study, and that staff identify potential community stewardship partners for the program. 35 Report OES 01-09 Subject: Urban Forest Strategy Page 2 Subsequent meetings and discussions between staff and the TRCA initiated the preparation of a proposal from the TRCA to assist in undertaking an Urban Forest Study, the first step in preparing an Urban Forest Strategy. Financial Implications: The proposed estimate from the Toronto and Region Conservation Authority to perform the Urban Forest Study is $71,097.00 (including a 10% contingency) subject to Council's direction. This cost will be considered under the 2009 budget with the potential assistance of funding from outside sources. Sustainability Implications: An Urban Forest Strategy is a long range initiative towards climate change adaptation. Sustaining and enhancing the City of Pickering's urban forest and tree canopy as part of a green infrastructure will promote benefits such as; • improved air quality • improved water quality • reduced energy costs • greenhouse gas reduction • mitigation of "heat island effect" from urban intensification • community capacity building • wildlife habitat • invasive species management • increase of biodiversity to lessen impact of disease and insect infestation Background: An Urban Forest Strategy is a long term planning tool that sets vision, establishes policy and guides actions An Urban Forest Strategy is a tool that allows municipalities to actively plan for a sustainable urban forest. An Urban Forest Strategy is different from a tree planting program because it considers urban forests as part of a planning process and considers the long term maintenance and health of the urban forest. Developing a strategy for sustaining and enhancing the urban forest requires a practical understanding of the status of the current urban forest. This includes the number, location and density of trees, species, health, age, etc, and the development of proper policies and techniques for the planting and maintenance of urban trees. An Urban Forest Strategy can be designed to integrate with the sustainability objectives of a municipality and goes far beyond simply assessing the current tree canopy cover. The foundation of a urban forest strategy is an understanding of what you have now and a vision for what you want it to be 10, 25, and 50 years in the future. January 12, 2009 CORP0227-07/01 revised Report OES 01-09 Subject: Urban Forest Strategy The first step in,the Strategy is undertaking an Urban Forest Study Page 3 The first step required to develop the Urban Forest Strategy is to perform a study to determine the existing conditions of Pickering's urban forest. A commonly used model is the Urban Forests Effects (UFORE) analysis, developed by the United States Department of Agriculture (USDA), Forest Services. A random sampling of approximately 200 sites, each 0.04 hectares in area, are taken throughout the study area. In doing so, approximately 30 plots for each land use (industrial, commercial, residential, parkland etc.) are studied. Each tree over 2.5 cm (1") in caliper is accounted for, with its species, size and health being catalogued. Shrub cover may be considered as well. The data collected is sent to the USDA Forest Services, where they input the data into a software program for analysis. The results and recommendations provided from the analysis will assist the City in creating management goals. Prior to sending the data collected for analysis, the City's goals and objectives for the Strategy need to be determined so that they can be addressed in the recommendations. How does the City want to benefit from its urban forest in terms of quality of life? For example, the focus could be on mitigating climate change and urban heat island effects, improving air quality, restoring natural aesthetics, reducing flooding or decreasing community energy use. Different tree species provide different benefits; therefore, defining a livable City of Pickering will determine the kind of urban forest that the City will require. Data analysis can be conducted for the study area as a whole or it can be "stratified" by clumping it into various categories such as by land use or by neighbourhood. Staff will need to determine the best format for the data analysis, so that the results and recommendations will suit our needs in developing long term strategies and policies for our urban forest. On March 25, 2008, Andrea Dube of the Toronto and Region Conservation Authority made a presentation regarding the Urban Forest Strategy to the City of Pickering Council. This was followed by the passing of a Notice of Motion for an Urban Forest Strategy under Resolution #54/08. The resolution required that staff report back to Council with respect to the development of a terms of reference for an Urban Forest Strategy after consultation with the Toronto and Region Conservation Authority and the Central Lake Ontario Conservation Authority; that staff investigate potential funding partners to assist in the study; and that staff identify potential community stewardship partners for the program. Councillor Littley and several staff attended a UFORE Project Design Forum hosted by the TRCA on April 8, 2008, in order to become more informed on the process and requirements of an Urban Forest Strategy. Among the presenters at the Forum were Dr. David Nowak, Project Leader for the USDA Forest Service and Andy Kenney and Meaghan Eastwood from the University of Toronto who spoke of the process and their experiences in preparing an Urban Forest Strategy for Kelowna, B.C. The Forum was attended by representatives from the surrounding municipalities including Ajax, Brampton, Caledon, London, Markham, Mississauga, Peel, Pickering, Toronto, CORP0227-07/01 revised January 12, 2009 Report OES 01-09 Subject: Urban Forest Strategy January 12, 2009 Page 4 Vaughan and York. All the municipalities recognized the need for and indicated interest in moving forward with preparing an Urban Forest Strategy. We have been advised that to date the City of Toronto, City of London, Town of Ajax and Region of Peel have proceeded and completed the field component of their studies and York Region (for Markham and Vaughan) have plans to complete their study in 2009. TRCA has provided a proposal to the City to undertake the Urban Forest Study Subsequent to the passing of the Resolution, City of Pickering staff have kept in contact with Town of Ajax staff to follow their progress, to determine the most appropriate direction for proceeding with the study and to be informed of its associated costs. The Town of Ajax issued a request for proposal for the Urban Forest Study and received two quotes that came in substantially over their budget. TRCA responded to their needs and have assisted them by performing the study for an estimated cost of approximately $65,000, significantly less that the quotes received. In light of this, and as no funds have yet been dedicated for this program, a terms of reference to request for proposals from consultants was not prepared. The Central Lake Ontario Conservation Authority (CLOCA) was consulted and staff advised that until such time as CLOCA receives interest from its local municipalities and have suitable forestry staff, they will not be promoting the program. In effort to advance this program, and in light of a number of development applications currently under review in the City that involve tree removal compensation, a meeting with Pickering and TRCA staff was held on October 22, 2008. Discussions surrounded the fact that the City needs to develop policies to address tree protection and removal compensation, and establish more stringent guidelines for landscaping to enhance our urban forest. With the expansion of development into Central Pickering and anticipated intensification in South Pickering (including our downtown), this issue will become critical. These policies and guidelines would become part of the final Urban Forest Strategy. It was agreed that TRCA would provide a proposal to the City to assist in the Urban Forest Study, similar to what they are currently doing for the Town of Ajax and the Region of Peel The TRCA proposal for the Urban Forest Study, dated November 5; 2008, proposes a study area of the existing urban and future growth areas, including the Seaton Community, but not the rural areas. As per the recommendations of the USDA, 200 sample plots are proposed for the Pickering study taken using the "randomized grid" method across the study area. This is recommended as it lends itself to monitor future change within the study area and allows for post-stratification: the organization and comparison of data collected over multiple years. The TRCA propose to begin the study in the spring 2009, with the field data collection, in-office data compilation and inputting proceeding during the summer months, data analysis and interpretation proceeding in the fall, with the final Study Report being complete in early 2010. The final Urban Forest Study report will be technical in nature, presenting and interpreting the results of the UFORE analysis. It will provide recommendations for CORP0227-07/01 revised Report OES 01-09 Subject: Urban Forest Strategy January 12, 2009 Page 5 achieving the desired urban forest goals and objectives, more specifically, the benefits and services currently being provided by the urban forest (air pollution removal, household energy savings etc.) as well as the various structural elements of the forest (species composition, age-class distribution etc.). Recommendations will be made for future management directions such as increasing the number of large stature trees or increasing species diversification in certain land use zones or neighborhoods. This information will be used to develop planning policies and management strategies for our urban forest. The projected budget estimate from the TRCA to cover staff time, vehicle allowance, data analysis and report preparation is $64,847. With a 10% contingency allowance, the estimated cost is $71,097. It is recommended that this cost be considered by Council in the 2009 budget. The City of Pickering's purchasing policy requires that three formal written quotes be required for goods and services with the proposed dollar value. Based on the information received from the Town of Ajax and TRCA's experience and expertise, staff request for Council's approval to proceed with TRCA and not seek additional quotes. The Director of Corporate Services & Treasurer has been consulted with regards to this matter and is in agreement with recommendation number 4. Potential Funding Partnerships have been explored Council's Resolution required investigation into potential funding partners and the identification of potential community stewardship partners. Members from the business and development community in the City of Pickering have been contacted. Although interest has been shown regarding this matter, no commitments have been made. The feeling is that until a commitment is made by Council to proceed with the study, funding partners will not step forward. Also more interest has been indicated for providing funding for specific tree planting programs than for a study. Environmental Stewardship Pickering (ESP) has accepted the challenge to assist in the implementation of an Urban Forest Strategy. ESP is an initiative to expand the work of the successful Frenchman's Bay Watershed Rehabilitation Project, to cover the entire City of Pickering. In June of 2008, the City of Pickering, Ontario Power Generation and the Toronto and Region Conservation Authority invited a wide range of environmental and other community organizations to a forum to see if there was any interest in joining forces. Attendees to the forum included: Indo-Canadian Cultural Association of Durham, Hydro One, Frenchman's Bay Yacht Club, Dunbarton High School, Pickering Rod and Gun Club, Canadian Baha'i Business Forum, Durham Environmental Advisory Committee, Friends of Altona Forest, Friends of the Rouge, Rouge/Duffins Greenspace Coalition, Pickering Naturalists, South Pickering Seniors Association and Pickering Horticultural Society. The Urban Forest Strategy was presented to the organizations at that time and all agreed that it would be a worthwhile program to participate in. CORP0227-07/01 revised Report OES 01-09 Subject: Urban Forest Strategy Page 6 As an item of urgency with regards to the health and protection of our current urban forest, an announcement was made on December 8, 2008; that the Canadian Food Inspection Agency (CFIA) have confirmed the presence of the Emerald Ash Borer in the City of Pickering. The Emerald Ash Borer is an invasive beetle that is highly destructive to ash trees. Approximately 20% of the street trees in the City of Pickering are ash trees. The Urban Forest Study can identify the impact of the loss of these trees and provide recommendations to mitigate this problem. Attachments: 1. City of Pickering Urban Forest Study Outline (Including Projected Costs and Timelines for a UFORE Analysis), dated November 5, 2008, Prepared by the Toronto and Region Conservation Authority Prepared By: Arnold Mostert Coordinator, Landscape & Parks Development Approved/Endorsqd,By: Everett ?Buntsr?a. ' Directory Operations & Emergency Services RicKard W. R Korn, P. Eng. Division Head, Municipal Property & Engineering r AM:ds Copy: Chief Administrative Officer Recommended for the consideration of Pickering ity cil ,? AA ;Phorhas J. irfn, MR, CM Chief Admii istr? e Officer CORP0227-07/01 revised January 12, 2009 -0 REE TV LS? 01-0 -POR City of Pickering Urban Forest Study Outline (Including Projected Costs and Timelines for a UFORE Analysis) November 5, 2008 Prepared for: City of Pickering Prepared by: Toronto and Region Conservation Authority I I BACKGROUND The outline that follows for an urban forest study (Program component 2) was developed in follow up to a meeting on Wednesday, October 22, 2008, between representatives of City of Pickering and Toronto and Region Conservation Authority (TRCA). The purpose of the meeting was to discuss the integration of urban forest. information into sustainable community planning as well as the basic considerations surrounding the City conducting an urban forest study. A pressing issue was the need for immediate, interim measures for dealing with existing planning files that need direction on tree protection and management. It was determined that initially the City's Urban Forest Program would have three components, as follow: 1. Component 1: research into examples of tree protection and policy in other municipalities, e.g. stringent guidelines used in older, more treed neighbourhoods, to assist with current planning files; 2. Component 2: design and carry out an urban forest study, using UFORE, and write recommendations to assist the City in further urban forest strategy development; and, 3. Component 3: develop a guidance document for integrating recommendations from components 1 and 2 into community planning and development review, to assist with Official Plan review. All three components will likely be started simultaneously to meet the needs and timelines of the various users. There was discussion about the need for inter-department and inter-agency collaboration and communication, which should include the Region's Health Department. The City would undertake and lead components I and 3. TRCA was asked to prepare a basic outline of an urban forest study to fulfill component 2. That outline follows. COMPONENT 2 - URBAN FOREST STUDY (to be led by TRCA) Context The City of Pickering's green infrastructure - its street trees, hedgerows, forests, wetlands and rich species diversity - from which the City derives ecosystem services, can play a large part in attaining and sustaining a livable City of Pickering. The Urban Forest Study can provide a progressive look at how trees could be a more essential part of urban community design in the City of Pickering. The Urban Forest Study requires a well thought out context if it is to be effective in informing policy, development negotiation and urban design. First, it requires that the implementers (audiences) - those who would take action to implement any ensuing urban forest management strategies - be identified and involved early on. Second, the Study requires that the implementers have a reasonable definition of what is a livable City of Pickering, including how the City wants to benefit from its urban forest in terms of quality of life - e.g. human health and social wellbeing. Different tree species provide different benefits; therefore, defining a livable City of Pickering will determine the kind of urban forest that the City will require. The accent may be on mitigating climate change and urban heat island effects, improving air quality, restoring natural aesthetics, reducing, flooding or decreasing community energy use. Those objectives need to be determined prior to designing the urban forest Study. The ensuing Pickering Urban Forest Program objectives could form the basis for the City's Terms of Reference for the Study. The purpose of the Study would be to determine how the current urban forest is contributing to achieving the livable Pickering and then to inform strategies on required restoration, enhancement and maintenance of the urban forest. The TRCA has been managing the Urban Forest Studies for the Region of Peel and the Town of Ajax as well as facilitating the communication and collaboration between project managers and stakeholders of urban forest studies within and beyond the TRCA's nine watersheds. Drawing from that experience in study design, data collection and strategy development, TRCA can assist the City in the development of their own Study Terms of Reference. The following is a brief outline of a recommended project description for Component 2, the City's Urban Forest Study, including a corresponding projected budget and work plan. Proposed Study Design Selected Model The Study Terms of Reference will need to include the methodology to be used to collect information on the structure of the urban forest and the models used to relate the structure to function (ecosystem services). A commonly used model is the Urban Forest Effects (UFORE) analysis, which was developed by the U.S. Department of Agriculture (USDA), Forest Service, and which has been used in cities worldwide. The UFORE model uses field data collected from sample plots throughout a study area, together with local hourly meteorological and air pollution-concentration measurements, to provide a detailed assessment of the structure and function of the urban. forest. Other municipalities in the Greater Toronto Area, including Oakville, Toronto, Peel and Ajax have used or are using UFORE as a component of their urban forest studies. UFORE will facilitate a better understanding of the role of the City's urban forest, will assist in the development of an urban forest strategy and will establish a baseline for future evaluations. Study Boundaries In previous UFORE analyses conducted by the TRCA study boundaries were delineated by municipal boundaries in order to provide a representative sample. The exception was the Town of Caledon, for which only the urban settlement areas were sampled. The steep urban-rural gradient that occurs within the municipality of Pickering may also warrant that the analysis includes the existing urban and future growth areas, including the Seaton Community, but not the rural areas, e.g. Ward 3 and the Duffins Rouge Agriculture Preserve. Sampling Methodology The UFORE analysis utilizes data (species composition, tree health and dimensions, degree of imperviousness, etc) collected in the field from sample plots; the data are then statistically extrapolated to estimate the condition (totals and standard errors) of the entire study area. In 2008, TRCA has used a "randomized grid" method to distribute the sample plots across study oc S Gi 0 areas. A grid of equal size cells is overlaid across the entire study area and plots a placed randomly within each grid cell. The USDA recommends the randomized grid method as it lends itself to monitor future change within the study area and allows for post-stratification (explained below). Study Area Stratification The data collection and analysis can be conducted for the study area as a whole but they can also be conducted in more detail by clumping data into various categories; for example, by land use type or by municipal ward. This is called the "stratification" of data (and the land uses are the "strata"). Stratifying the study area into smaller units can aid in understanding variations in the structure of the urban forest. according to land use type (e.g. residential, commercial, etc.) or potentially by neighbourhoods. The timing of stratification is important. With pre-stratification, the study area is divided into smaller units prior to plot distribution, which focuses the data collection on a predetermined study scope. The disadvantage of pre-stratification is that a) the land use, or strata, may change over time, making future re-evaluation potentially incomparable, and b) the data collected according to a preset scope and purpose may not be relevant if the study scope and purpose shifts. The USDA recommends post-stratification as it offers the most flexibility for data organization and comparison of data collected over multiple years. The number of strata used in an analysis is typically between 5 and 10 for an analysis of 200 plots. All analyses of data collected in 2008 urban forest studies in the GTA (Toronto, Peel and Ajax) will be post-stratified by land use categories. The TRCA has created a standardized set of categories (strata), derived from the Municipal Property Assessment Corporation (MPAC) codes, to be used in analyses for the Region of Peel and the Town of Ajax. The City of Toronto categories are similar but adapted to their unique management needs in a more concentrated urban setting. It is recommended that the City of Pickering post-stratify using the categories used in Peel and Ajax in order to ensure consistency. Plot Size and Number In order to derive valid results from the UFORE analysis an appropriate number of sample plots must be selected. Increasing the number of plots will lead to increased certainty in the results, but it will also increase the time and cost of data collection. As a general rule, 200 (0.04 hectare) sample plots will yield a standard error of approximately 10% for an estimate for an entire city. In accordance with the recommendations of the USDA, 200 sample plots have been used in the analyses for Mississauga, Brampton, and Ajax. The Township of Caledon elected to use 35 plots in Caledon East and 50 plots in Bolton. According to the USDA, a minimum of 30 plots is required to provide meaningful results in a small study area such as Caledon East. The Township and the USDA agreed that the aforementioned plot numbers would provide a suitable level of accuracy within a desired budget. The City of Toronto has increased the 1 USDA Forest Service (2007). I-tree Software Suite v1.2: User's Manual. 5 ?. 45 number of sample plots from the original 350 to 412 in order to obtain more detailed results for their land use categories. Given the size of the study ar°a as well as the level of detail needed, it is recommended that the City of Pickering use a total of 200 sample plots. A suitable plot size for the City's analysis is 0.04 hectares (with an 11.3 meter radius), which is consistent with all 2008 urban forest studies conducted in the GTA. Distribution of Tasks A breakdown of required tasks for the Component 2 Urban Forest Study is provided in Table 1 that includes a suggested distribution of tasks between the City and TRCA. This task list is derived from previous studies and can be adapted to suit the needs of the City of Pickering. Study Timelines Table 2 provides a work plan for the UFORE analysis. Although several of the project deliverables and milestones are flexible, the field data must be collected during the summer leaf-on period in order to capture accurate results. Consequently, tasks relating to project setup, including landowner contact and equipment acquisition, must be completed within the timelines given. Proposed Budget A working budget for the completion of a UFORE analysis is provided in Table 3. This budget is derived frorn previous studies and should be used only as a guide in budget development. In the event that additional analyses (UFORE Hydro, aerial canopy cover analysis, etc.) are requested by the City the budget can be adapted to reflect additional expenses. Project Contacts Project Manager: Lionel Normand lnormandA,trca.on.ca, (416) 6616600 extension 5327 Urban Forestry Technician: Meaghan Eastwood meastwood(a)trca.on.ca, (416) 6616600 extension 5734 _oc_s of o? Table 1: Proposed Task List STUDY TASK RE UIRED ACTION PICKERING TRCA Project Oversight Project direction Project management / advisory Set-up and Plot Selection Provide TRCA with study area shape file Submit study area to USDA for plot generation Landowner Contact TBD TBD Staffing None Hire, train and supervise field crew Resources Provide equipment (not required) Rent vehicles and purchase all equipment Field Data Collection None Undertake and supervise all field data collection, liaise with landowners Data Input None Undertake and supervise data input Data Transfer None Undertake data transfer to USDA Communication As needed Provide regular progress reports Analysis and Interpretation None Coordinate data analysis and interpretation Reporting Editing Study report writing and presentations Table 2: Proposed Work Plan TASK/YEAR J F iv1 A M J J A S 0 N D Milestone 2009 Meeting/Discussions with Pickering Staff I Develop Pickering-TRCA agreement 2 Study design, plot layout Landowner contact Vehicles and equipment, hire/train field crew Field data collection, quality check In-office data compilation Data input, data cleaning Initiate Report - Draft Structure Progress Report to Pickering Staff 3 Data analysis and interpretation Report Writing Draft I Study Report 4 Meeting with Pickering Staff 5 2010 Finalize Study Report 6 Assist Pickering in implementation M5 v/-Dy Table 3: Projected Budget PICKERING URBAN FOREST STUDY PROJECTED BUDGET UFORE Project Based on 200 Plot Sample Specifies Estimates Estimates with 10%Conti enc Wages - Project Manager (project oversight, budget, meetings, deliverables) 1 month $6,600 $7,260 Wages - Urban Forestry Technician (Field Program set up and admin, crew supervision, data management, analysis interpretation, draft study report writing) months 11,667 12,834 Project Set up (payment to USDA) 1 project $1,731 $1,731 Training Field Crews - 2.5 days 1 session $395 $395 Wages - Crew Leader ($160/da) 70 person days $11,200 $12,320 Wages - Field Assistant ($136/day) 70 person days $9,520 $10,472 Vehicle - rental small car ($800/mth) 1 for 3 months $2,400 $2,640 Vehicle - travel (100 km/day at $0.10/km) 70 days $700 $770 Vehicle - gasoline (16 km/liter at $1.40/1) 7000 km $625 $688 Other - equipment, cell hone $530 $583 Data analysis (USDA) basic analysis $3,450 $3,795 Finalization of report, meetings 2 months $10,000 $11,000 SUBTOTAL (1) $58,818 $64,487 Project Administration - 5% $2,941 $3,224 SUBTOTAL (2) S61,759 567, 712 GST - 5% $3,088 $3,386 TOTAL ESTLVATE COST'S $64,847 $71,097 7 Ciro,, REPORT TO _' - EXECUTIVE COMMITTEE PICK ERING, Report Number: OES 02-09 Date: January 12, 2009 From: Everett Buntsma Director, Operations & Emergency Services Subject: City of Pickering 2009 Annual Accessibility Plan - Reviewed by the Accessibility Advisory Committee for Council Consideration - File: A-1440 Recommendation: 1. That Report OES 02-09 regarding the City of Pickering 2009 Annual Accessibility Plan be received; and 2. That Council endorse the City of Pickering 2009 Annual Accessibility Plan as presented and reviewed by the City of Pickering Accessibility Advisory Committee. Executive Summary: The purpose of the Ontarians with Disabilities Act, 2009 (ODA) is to improve opportunities for people with disabilities and to provide for their involvement in the identification, removal, and prevention of barriers to their full participation in the life of the province. The ODA mandates that all municipalities prepare annual accessibility plans. By the end of 2009, the City of Pickering aims to review and/or remove the barriers identified in the 2009 Annual Accessibility Plan. Over the next several years, the City of Pickering aims to address all facility related improvements as outlined in the City's 2000 Accessibility Audit. Financial Implications: As a result of the City of Pickering 2000 Accessibility Audit Report, the City of Pickering made a commitment to include $25,000 in the annual capital budget to remove or prevent facility related barriers. Over the years, this figure has risen and in 2007 the City of Pickering committed a total of $35,000 in its annual capital budget. As a result, Report OES 02-09 January 12, 2009 Subject: City of Pickering 2009 Annual Accessibility Plan Page 2 many of the facility related barriers included in the 2009 .Annual Accessibility Plan would draw on these funds identified under capital account 2719.6183. The potential costs to complete the policy and service related barriers have not yet been determined and will be subject to approved 2009 capital and operating budgets. Any barrier that cannot be completed within the 2009 approved capital or operating budget will be deferred to future annual accessibility plans. Sustainability Implications: The City of Pickering is committed to meeting the needs of all its citizens. The Annual Accessibility Plan is one way to continually assess our service delivery and remove barriers where they exist. A barrier free municipality fosters a community where civic pride and civic participation can be maximized. The engagement of all its citizens is a fundamental component to achieving a sustainable community. Removing barriers enables full community participation for generations to come. Background: The Ontarians with Disabilities Act, 2001 (ODA) received Royal Assent on December 14, 2001. The purpose of the Ontarians with Disabilities Act, 2001 (ODA) is to improve opportunities for people with disabilities and to provide for their involvement in the identification, removal, and prevention of barriers to their full participation in the life of the province. Under the Act, all municipalities are required to prepare annual accessibility plans, make the plans public and consult persons with disabilities. According to the Ontario Accessibility Directorate within the Ministry of Citizenship, the purpose of the Annual Accessibility Plan is to describe the measures that the municipality has taken in recent years and the measures the municipality will be taking in the coming year to identify, remove and prevent barriers to people with disabilities. According to the requirements of the Ontarians with Disabilities Act, 2001 (ODA), the City of Pickering has prepared the 2009 Annual Accessibility Plan. The City's plan is for the period of January 2009 to December 2009. The barriers identified in the 2009 Plan . were based on information collected from City staff. The 2009 Annual Accessibility Plan has been reviewed and endorsed by the City of Pickering Accessibility Advisory Committee. In order to make the plan available to the public, the City of Pickering will place an advertisement in the local newspaper to announce the completion and availability of the CORP0227-07/01 revised Report OES 02-09 January 12, 2009 Subject: City of Pickering 2009 Annual Accessibility Plan Page 3 2009 Annual Accessibility Plan. The public will be able to access the 2009 Annual Accessibility Plan electronically via the City of Pickering website or by picking up a hard copy at the Pickering Civic Complex or Pickering Central Library. Attachments: City of Pickering 2009 Annual Accessibility Plan Prepared By: Marisa Carpino Supervisor, Culture & Recreation MC/ Attachments Copy: Chief Administrative Officer Approved / Endorsed By: e Stephen R?eolds' Division Head, Culture & Recreation Approved /,Endorsed By: y Everett Suntsma Director, Operations & Emergency Services Recommended for the consideration of Pickering City Cou jf 2 <Y G? ?> T m J. Qui RDMR MM III. Chief Administrative Officer CORP0227-07/01 revised 2009 Annual Accessibility Plan Table of Contents Section 1: Municipal Jurisdiction(s) Participating in this Plan .........................1 Section 2: Other Organizations & Agencies Participating in this Plan .............. 2 Section 3: Consultation Activities ............................................................. 2 Section 4: Plan Development Working Group ........................................... 3 Section 5: Operational Review ................................................................16 Section 6: Decision-Making Review .........................................................24 Section 7: Targets and Actions .................................................................29 Section 8: Monitoring Progress ...............................................................39 LLtll O I" y PICKERING 2009 Annual Accessibility Plan January 2009 - December 2009 Section 1: Municipal Jurisdiction(s) Participating in this Plan City of Pickering Address: Pickering Civic Complex One The Esplanade Pickering, ON L1 V 6K7 Key Contact: Prem Noronha-Waldriff Coordinator, Community Recreation Programs 905.420.4660 ext. 3229 pnoronha-waldriff@city.pickering.on.ca 53 The City of Pickering is Toronto's eastern neighbour and home to a growing community that blends business opportunities, cultural diversity and historical rural settings with a picturesque Lake Ontario waterfront. The City of Pickering is committed to making Pickering an attractive place in which to live, work and invest. Within 22,652 hectares, the City of Pickering boasts top- quality municipal sports fields and recreation programs, quarter-million square foot recreation complex, 19th century interpretive museum, libraries, many community and neighbourhood parks, conservation areas, new waterfront facilities and hiking trails. In 2007, Pickering's estimated population stood at 91,892. The Corporation of the City of Pickering employs 416 staff to meet the needs of its residents. The City of Pickering's main administration building is located at the Pickering Civic Complex, One The Esplanade in Pickering and can be reached at 1.866.683.2760 or TTY 420.1739. The Corporation also maintains satellite facilities for Library Services, Fire Services, Recreation Complex, Community Centres, Pickering Museum Village, and an Operations Centre. r / 7 The Corporation operates within five (5) departments and they include: Administration Department . • Customer & Administrative Services • Human. Resources • City Solicitor Office of Sustainability Corporate Services Department • Finance & Taxation • Accounting Services • Supply & Services • Information Technology • Internal Audit • Clerks Division Operations & Emergency Services Department • Culture & Recreation Division • Facilities Operations Division • Fire Services Division • Municipal Property & Engineering Division • Community Emergency Management Program Planning & Development Department • Planning • Information & Support Services • Development Control • Building Services Library Services are the responsibility of the Pickering Public Library Board, which is appointed by Pickering Council. Section 2: Other Organizations & Agencies Participating in this Plan None Section 3: Consultation Activities City of Pickering staff • Completed a workbook to assess past initiatives, identify current barriers and action items to remove those barriers • Input from working group was collected in October and November 2008 City of Pickering Accessibility Advisory Committee (AAC) • Completed review and discussion of the draft 2009 Annual Accessibility Plan at their committee meeting on November 26, 2008 and provided comments. 2 °? y T Q ?f? / ?' i f F? Section 4: Plan Development Working Group (CORE Group) Uodate if necessarv Working Group Member Department/Division Contact Telephone/TTY Represented & Email Marisa Carpino Culture & Recreation Phone: 905.420.4660 ext. 3223 mcarpino@cityofpickering.com Prem Noronha-Waldriff Culture & Recreation Phone: 905.831.1711 ext. 3229 TTY: 831.8604 noronha-waidriff cit of ickering. com Tony Prevedel Facilities Operations Phone: 905.420.4660 ext 2099 tprevedel@cityofpickering.com Lynda Taylor Planning Phone: 905.420.4617 ext. 2035 Itaylor@cityofpickerinc.com (Tim Moore) Chief Building Official Phone: 905.420.4631 ext. 2070 tmoore@cityofpickering.com Lisa Broad Clerks Phone: 905.420.4611 ext. 2097 (broad@cityofpickering.com Jennifer Parent Human Resources Phone: 905.420.4627 ext. 2160 arent cit of ickerin .com Judy Hodgson Customer & Phone: 905.420.4648 Administrative TTY: 420.1739 Services 'hodgsonC@cityofpickeripg.com Deputy Fire Chief Fire Services Phone: 905.839.9968 Simon Almond Community Emergency salmond@cityofpickering.com Management Program Fire Chief Bill Douglas Fire Services Phone: 905.839.9968 ext. 2080 bdou las cit . ickerin .on.ca Richard Holborn Municipal Property & Phone: 905.420.4630 ext. 2049 Engineering rholbornC@cityofpickering.com Kathy Williams Library Services Phone: 905.831.6265 ext. 6251 kath w icnet.or Stan Karwowski Taxation, Accounting, Phone: 905.420.4634 ext. 4640 Supply & Services skarwowski@cityofpickering.com Jon Storms Information Phone: 905.420.4660 ext. 2163 Technology 'storms cit of ickerin .com Shawna Mutton Office of Phone: 905.420.4625 ext. 2170 Sustainability smutton@cityofpickering.com 3 Initiative: Previous City of Pickering Annual Accessibility Plan's identified barriers and strategies with timelines to address these barriers. Methods Used to Identify Barriers: Methodology Description Status Annual Accessibility Information from each Submissions were Workbook issued to City area regarding recent completed in October & in October 2008 to staff initiatives to remove November 2008 for their comments. barriers and strategies to remove existing barriers Responses were in the coming year. reviewed and included (where appropriate) into the 2009 Annual Accessibility Plan. The City of Pickering The AAC were provided Suggested changes were Accessibility Advisory an opportunity to review accommodated in the Committee (AAC) the 2009 Annual City's final 2009 Annual consulted on the City's Accessibility Plan (draft) Accessibility Plan Accessibility Advisory and make comments at Plan. their November 26, 2008 advisory committee meeting. CORE Plan Development The Plan Development Updates of the 2008 Working Group Updates. Working Group provided Accessibility Plan are regular updates in 2008 incorporated into this to the 2008 Accessibility plan. Plan. Existing and new barriers were discussed. Input collected for the 2009 Annual Accessibility Plan. 4 , Barriers Identified & Status: items vuisianain rrom zuus/u4 Hccessimm Tian: Barrier & Type Strategy for Status Citizens who have special accessibility needs are not considered in the current emergency plans. Technological/Procedural Entrance to Claremont Community Centre is inaccessible to wheelchair users Physical Have an Evacuation and Transit Plan that addresses the needs of all citizens. Level entrance threshold to the interior surface of the Claremont Community Centre. Evacuation & Transit Plans are the responsibility of the upper tier i.e. The Region of Durham. They have had some key preliminary discussions with key groups and Local Health Integration Network (LAIN's). LHIN will develop plans and procedures with individual support networks those living with a physical, visual, auditory and/or other non-visible disability. Once this has been performed, the Regional Evacuation and Transit plans can be corrected and named as appendices in our .emergency plan. This requires significant site works, which has been budgeted for in 2009. 5 Items Outstanding from 2004/05 Accessibility Plan: Barrier Strategy for removal/prevention Status North access to change rooms at Pickering Recreation Complex is not easily accessible Physical East Entrance to East Shore Community Centre is not easily accessible Phvsical Greenwood Branch Library is not accessible to anyone in a wheelchair and would provide some problems to anyone without full mobility Architectural Modify access to include automatic doors and card access. This will be accomplished in 2009 with the proposed reconstruction of repair of parking lot. The washrooms, entrance and access to the book drop are not accessible. This is an old building of some historical value and to renovate at this time would be extremely costly. Anew fully accessible facility to serve our northern clientele may well be an option should we realize significant growth in the north. Review against priorities set in the accessibility audit. This modification has been incorporated in the current expansion project scheduled to be complete in 2009. This will be accomplished in 2009 with the proposed reconstruction or repair of parking lot. A new ramp and an accessible washroom is being installed - October, 2008. 6 t 1 f` L J, A Items Outstanding from 2005/06 Accessibility Plan: Barrier Type Strategy for Status removal/ prevention Lack of a system to The full implementation Public Alerting project is provide emergency of a community wide completed and is being communications for public alerting system will evaluated. Additional visually impaired and address this barrier resources may be needed hearing impaired citizens depending on when the finished evaluation is Policy/Practice complete. Emergency plans and The Community The community procedures that do not Emergency Management emergency exercise in the address the need of Plan, and procedures are fall of 2008 did have some citizens who may require being written to address input scenarios that specific assistance during these issues. Future included the vulnerable a community emergency emergency exercises will population. Emergency or major crisis include scenarios that Management Ontario is in require emergency the process of Policy/Practice managers to take action implementing both on to address accessibility HTML screen reader and needs voice print feature for emergency preparedness brochures. The anticipated completion of this task is late 2009 or early 2010. Entrance door at ESCC. Consider installing an Will look at various ESCC gymnasium doors automatic door. options and security leading from gym to issues - 2009. seniors centre are Re-design entrance inaccessible Physical Inadequate signage at Informational Deferred to 2009. Will the six key municipal review in context of all facilities facility signage. Communicational Whitevale Branch Library Physical layout is 2010 is inaccessible inaccessible Architectural Items Outstanding from 2006/07 Accessibility Plan: Barrier Type Strategies for removal or Status prevention Non-accessible entry Corrective measures To be reviewed in 2009. doors - there is no button depend on budget to open entry doors capabilities and Corporate Services committee discussion. Review ongoing. Ph sical/Architectural Develop and Implement a Consultation and Project has been Comprehensive Public participation with and completed. Potential Alerting System. from other levels of inadequacies have been government are routinely identified and are being Developing emergency used to address these evaluated by our plans requires matters. contractor. Anticipated cooperation from other Completion is 2009. levels of government. The matters of public alerting, evacuation, and emergency transit are examples of issues that pose extra challenges to the City when attempting to adequately develop plans and procedures. Policy/Practice Fire Hall: Station #5 Station #2 and #6 The new Administrative (Bayly St). Entrance not available for tours if addition to Station #5 has accessible requested. an accessible main Washroom not doorway as well as accessible. accessible washrooms on the main floor for use Physical by the disabled. This would allow disabled citizens to visit the fire station and have access to washrooms during normal business hours. - . - . V{ L it 7 Barrier Type Strategies for removal or Status prevention Benches in Rec. Wider benches to be Two have been Complex family installed in cubicles. completed. changerooms are not wide enough to change Remainder to be kids with special needs reviewed in 2009 Physical Soap dispensers in the Lower soap dispenser on Project to upgrade is Banquet Halls of the Rec. the wall. underway. Complex washrooms are not low enough for young campers or people in wheelchairs to reach. Physical Sink and soap dispenser Lower counter with sink Project to upgrade is in PCCC washrooms are and soap dispenser. underway. too high for someone in wheelchair to reach Physical Access to upper level of Build ramp which is Completed. ESCC is not accessible scheduled to be completed in 2006. Physical Doors too heavy to open Install automatic doors at Completed. at Redman House entrance doors and at (Museum) washrooms. Physical Inaccessible entrance Improve driveway Major structural and washroom at WSCC entrance, parking lot, renovations required. electrical/plumbing/HVAC Physical systems, ramp and Under review. program viewing and make washroom accessible. Don Beer Arena: No Replacing doors and Deferred to 2009 automatic door to install automatic door washrooms in Rink 1 Lobby Physical 9 LLL Barrier Type Strategies for removal or Status prevention No accessible access to Create an elevated Deferred to 2009 bleachers in Rink 1 & 2 platform area at the south and very poor sight line end of each rink for for people in wheelchairs wheelchair users at rink boards Physical Inaccessible Sidewalks Waterfront Trail from Deferred until 2009 Marksbury Road to Park Capital Works Project Crescent - will have curb Physical depressions installed for wheelchair and scooter access Application Counter in Consider re-designing a Barrier Free counter and Planning & Development portion of the counter to revised entry gate design is too high and entry gate make it accessible to completed is not fully barrier free wheelchairs, if and when the counter is expanded To be implemented upon Physical budget approval This will be considered when P & D area is reviewed for improvements through the City's budget. Lack of Design standards Finalize Site Plan Initiated in March 2006 & in the Site Plan Procedural Manual discussed with ACC in procedural manual to Chapter pertaining to June `06 assist development Accessibility design review process. standards Revisions requested by ACC have been Communicational incorporated into design Policy/Practice standards Completion of Final manual is ongoing 10 / rCy, ftEF,0Kr; Barrier Type Strategies for removal or Status prevention Need for the current Upgrade washrooms at Washrooms received Central Library the Central Library to minor renovation in washrooms to be meet accessibility August 2007 but there updated to current standards. was a lack of space to disabled access meet current disabled standards. access standards. Physical Family/ accessible washroom was installed October, 2008. Physical access to Until such time as these Physical barrier to the Greenwood and difficulties can be Greenwood Library is Whitevale Library resolved, programming corrected with a ramp Branches and some services are October, 2008. curtailed at these Physical locations. We advise our clients of the nearest accessible branch. Central Library requires a Review of requirements Family/ accessible family washroom of a family washroom is washroom was installed underway October, 2008. .Physical 11 Items Outstanding from 2008 Accessibility Plan: Barrier Type Strategies for removal or Status prevention Typefaces. Review Style Guide and This is included in our publications Accessibility Standards Informational for Customer Service policies, procedures and training initiatives that will be completed over the course of 2009 to ensure full compliance by January 1, 2010. A Communications Standard Operating Procedure has been developed which addresses typefaces. The information on our Have the list of City Working towards adding website(s) is only translators available on City staff translators to available in English. the website the website. Should be available in 2009. Informational Corporate promotional To put corporate Working towards WK materials (print) may be promotional materials on compliance level 2 by difficult to read for the our website(s) - resident 2010. At that time all visually impaired would need to have corporate materials will reading software be fully accessible on the Informational website. Added space between Construction Ongoing review desks in Corporate Services Physical 12 Barrier Type Strategies for removal or Status prevention Hearing accessibility for Sign This is included in our the Hearing Impaired Language Accessibility Standards (recommended from Training for Customer Service Corporate Services) policies, procedures and training initiatives that will Informational be completed over the course of 2009 to ensure full compliance by January 1, 2010. Specific training for sign language will not be included, however, training on how to communicate with the people with disabilities will be undertaken with related Standard Operating Procedures and Policies to address the needs. TTY lines are available. Interpreters can be arranged given a specific request. More designated seating Architectural Table and chairs are now area for the public on the available in the 2nd floor 2nd floor or a designated lobby as of 2008. work area for filling out marriage licences. Architectural, Physical Liverpool Road South Install Curb Depressions Deferred until 2009 Sidewalk Installation Physical Sheppard Avenue Install Curb Depressions Deferred until 2009 Sidewalk Installation Physical Westshore Boulevard Install Curb Depressions Deferred until 2009 Sidewalk Improvements Physical 13 Pickerina Recreation Complex: Barrier Type Strategies for removal or Status prevention Benches in members Increase the height of Underway as budget change rooms too high benches in the members permits for patrons. change rooms to better accommodate Physical seniors/disabled who have trouble getting down to the low benches now - also make them wider. Washroom doors in Install accessible door Underway as budget family change rooms not access to the washrooms permits accessible (2) in the family change rooms. (2) Physical Determine if these doors are able to have power bars attached. Grab bars required in Install various grab bars Will happen in 2009. washrooms. in washrooms as required. (lobby) Physical Registration Counter is Obtain quote to complete Needs redesign. Will too high for persons in a this project. happen in 2009. wheelchair. Physical Note: The elevator at the Pickering Recreation Complex was replaced in 2008. This was not identified in the 2008 Annual Accessibility Plan. The emergency repair included the replacement of the mechanical/hydraulic system and a refurbished unit structure at a cost of $61,600 in 2008. Pickering Museum Village: Barrier Type Strategies for removal or prevention Status Redman House: Install - power doors for Will be reviewed in 2009. Main door and entrance and washroom washrooms are not doors, accessible. Physical 14 a ?•- = s Don Beer Arena: Barrier Type Strategies for removal or prevention Status Washroom doors are not Replace existing two Has been budgeted for in accessible. (Rink 1) washroom doors in old 2009 section (Rink One lobby) Physical with new doors that are operated by a power opener using push-pads Remove or modify old Obtain quote to complete Has been budgeted for in entrance (Rink One) this project. 2009 ramps - to discourage this being used by persons with a disability - the new entrance (near the handicap parking) is fully accessible with no elevation changes. Physical West Shore Community Centre: Barrier Type Strategies for removal or prevention Status Washrooms not Power doors for Under review for 2009 accessible. washrooms (2) Physical Proper grab bars for Install grab bars Underway as budget washrooms. permits Physical East Shore Community Centre: Barrier Type Strategies for removal or Status prevention Exterior ramp only has 1 Install 2n handrail if Budgeted for in 2009 handrail required. Physical 15 ?ICHVIEN"T#. Mr. 'TOREPORT# l of Section 5: Operational Review 5.1 Administration Department The Administration Department is responsible to ensure that the Corporation is operating with administrative effectiveness and providing an accountable and responsive government. The work teams include: • Customer & Administrative Services • Human Resources • City Solicitor Operational Review: Review Date Review Methodology Status November 2008 Staff Review Complete List of Barriers Identified: Barrier Barrier Type Strategies for removal or prevention None 5.2 Office of Sustainability The Office of Sustainability is responsible for managing the City's sustainability initiatives and Business Development. The work teams include: • Marketing & Business Development • City & Economic Development • Website Operational Review: Review Date Review Methodology Status October 2008 Staff review Complete List of Barriers Identified Barrier Barrier Type Strategies for removal or prevention Making the City Website Informational A staff team is currently accessible working on implementing changes to meet the 2010 changes to the Accessibility Standards Act. To be implemented in 2010. 16 5.3 Corporate Services Department The Corporate Services Department is responsible for managing the financial affairs of the Corporation, including Taxation, Accounting, Supply & Services, Information Technology and Clerk's. The work teams include: • Finance & Taxation • Accounting Services • Supply & Services • Information Technology • Internal Audit • Clerks Division Review Date Review Methodology Status November 2008 Staff review Complete List of Barriers Identified: Barrier Barrier Type Strategies for removal or -prevention None 5.4 Operations & Emergency Services Department The Operations & Emergency Services Department administrates and coordinates the efforts of the operational services division to ensure efficient and responsive delivery of the services of the following work teams: Operations & Emergency Services Department • Culture & Recreation Division • Facility Operations Division • Fire Services Division • Municipal Property & Engineering Division • Community Emergency Management Program Ooerational Review: Review Date Review Methodology Status October 2008 Staff meeting to identify Ongoing budget constraints and priorities 17 sF?i`rt_.,ai CO REPORT#.'??"?' __. 1j- I ict of RarriArS IrlPntifipd- Barrier Barrier Type Strategies for removal or prevention Westshore Boulevard - Concrete Curb & Gutter Install Curb Depressions Oklahoma Drive to at intersections for Sunrise Avenue Road sidewalk access Reconstruction including new curbs Toy Avenue - Road Concrete Curb & Gutter Install Curb Depressions Reconstruction including at intersections for new concrete curbs & sidewalk access sidewalks Luna Court - Road Concrete Curb & Gutter Install Curb Depressions Reconstruction including at intersections for new curbs sidewalk access Wharf Street New Concrete Curb & Gutter Install Curb Depressions Sidewalk Installation west at intersections for of Liverpool Road sidewalk access All Facilities: Barrier Barrier Type Strategies for removal or prevention Grab Bars: Physical Install grab bars in 40 30° by 30" L-Shaped disabled washrooms. required. Paper Dispensers: Physical Install over 300 Toilet paper and paper dispensers at the proper towel dispensers are too height, in every high. washroom. Soap Dispensers: Physical Install over 50 dispensers Soap dispensers are too at the proper height, in high. ever washroom. Signage: Physical Under review for all Inadequate signage at all facilities. Facilities 18 Barrier Barrier Type Strategies for removal or prevention Mirrors: Physical Install 40 Angled Mirror at Most washrooms do not the proper height, in have an Angled Mirror for every washroom. wheelchair use. Counters: Physical Install new counters in Most washroom counters every washroom. not at the proper height. Lever Taps: Physical Install 1 Lever Style set Most washrooms do not of taps in every have lever style taps. washroom. Auto Soap Dispensers: Physical Install 1 Auto Soap No Hands Free Auto dispenser in every Dispensers in any washroom. washroom. Auto Paper Dispensers: Physical Install 1 Auto Paper towel No Hands Free Auto dispenser in every Dispensers in any washroom. washroom. Pickering Museum Village: Barrier Barrier Type Strategies for removal or prevention Redman House: Physical Install 3 Power Doors as No Auto Door on Main required. Door and Washrooms Doors 3 Log Barn: Physical Have parks staff build a No Access Ram "rustic style" ramp. Walkway: Physical Hire a Consultant to Hill from Admin. Building review and design this to Village not accessible. project. 19 East Shore Communitv Centre: Barrier Barrier Type Strategies for removal or prevention Washrooms: Physical Possible Resolution 1: Not Accessible Renovate the existing Maintenance Room at the Front Entrance. Physical Possible Resolution 2: Renovate the existing Office that has been loaned to the Gingerbread Daycare Physical Possible Resolution 3: Construct a new front entrance in the alcove on North side of the building that includes an Accessible/Family style Washroom Exterior Ramp: Physical Obtain 2 quotes an install Add 1 railing on the north the railing before May side. 2009. Disabled Parking: Physical Complete as part of 2009 No reserved spaces on Parking Lot Improvement the east side of Facility. Capital Project. Access to Gymnasium: Physical An chair lift has been The gym is not installed so access is accessible from the provided via the doors on Seniors Center entrance the east side of the gym Don Beer Arena: Barrier Barrier Type Strategies for removal or prevention Rink 1 Lobby: Physical Replace 2 washroom Washroom doors are not doors & include power accessible. operators. Rink 1 Entrance: Physical Discuss Resolutions and Remove or modify obtain quotes from entrance. It is not to General Contractor. code. Pad 2 should be used. Rink 1 and 2 Ice Pads: Physical Discuss Resolutions and No Wheelchair Viewing. obtain quotes from General Contractor. Don Beer Pad 2 was provided an accessible viewing area in 2008 20 J Pickerinq Recreation Complex: Barrier Barrier Type Strategies for removal or prevention Family Changerooms: Physical Wider benches to be Benches not wide installed in cubicles. enough Family Changerooms: Physical Renovate or install new Benches too high. seating all seating to the proper height. Men's Washroom - Level Physical Remove part of the 2; Washroom is not entrance divider wall and accessible. install new counters. Women's Washroom - Physical Install new counters. Level 2; Washroom is not accessible. Family Changeroom: Physical Determine if Auto Doors No Auto Door for Openers are possible Washrooms 2 and have them installed. Registration Counter: Physical Have a professional Too high for people in a design prepared and wheelchair. submitted to the Accessibility Com. Banquet Hall Doors: Physical Install 4 auto door No Auto Door openers. openers. 2 on the north and south entrance doors for each salon Greenwood Library: Barrier Barrier Type Strategies for removal or prevention Entrance: Physical A new fully accessible Entrance and Book Drop facility to serve our is not accessible to northern clientele may anyone in a wheelchair. well be an option should we realize significant growth in the north. Review against priorities set in the accessibility audit. 21 Whitevale Library: Barrier Barrier Type Strategies for removal or prevention Entrance: Physical A new fully accessible All areas are not facility to serve our accessible to anyone in a northern clientele may wheelchair. well be an option should we realize significant growth in the north. Review against priorities set in the accessibility audit. Claremont Community Centre: Barrier Barrier Type Strategies for removal or prevention Entrance: Physical Threshold must be Is inaccessible to levelled to the entrance wheelchair users sidewalk. Parking: Physical Include Parking Spaces Is inaccessible to part of 2009 Driveway wheelchair users Improvements. Greenwood Community Centre: Barrier Barrier Type Strategies for removal or prevention Inaccessible Public Physical This item is not possible Meeting locations without major renovations similar to the Greenwood Library. 22 I',-' J( f p 5.5 Planning & Development The Planning & Development Department participates in numerous activities respecting land use policy, site planning, community development, and building construction. The work teams include: • Planning • Information & Support Services • Development Control • Building Services Ooerational Review: Review Date Review Methodology Status October 2008 Staff Review Complete List of Barriers Identified: Barrier Barrier Type Strategies for removal or prevention None 5.6 Library Services Provides library services, programs and resources to the community at various facility locations, which include Pickering Public Library, and Claremont, Greenwood, Petticoat Creek, Whitevale Branches. Or)erational Review: Review Date Review Methodology Status October 2008 Reviewing the Ontario Ongoing Disabilities Act to make sure that the Library is compliant. List of Barriers Identified: Barrier Barrier Type Strategies for removal or prevention Website is not compliant Informational Website re-design using with the Ontario Website cannot be read accessibility computer Disabilities Act. by a blind person who consultants from the has reading software on CNIB in 2009. a computer. Policies/Procedures not Policy - Policies and Staff are re-writing compliant with the procedures must be re- policies and procedures Ontario Disabilities Act. written to take with a deadline of Jan 1, accessibility issues into 2010. account. 23 rr Y ' Section 6: Decision-Making Review 6.1 Administration Department The Administration Department is responsible to ensure that the Corporation is operating with administrative effectiveness and providing an accountable and responsive government. The work teams include: • Customer & Administrative Services • Human Resources • City Solicitor Oaerational Review: Review Date Review Methodology Status June to November 2008 Accessibility Standards A staff team has for Customer Service developed related under the AODA. policies, procedures and training programs to ensure compliance by January 1, 2010. 24 .:: 1 I T ? ? ,....... 'TO REPORT# L L- of List of Barriers Identified: Barrier As a municipality, the City of Pickering must comply with O.Reg. 429/07 by January 1, 2010. In order to meet the requirements of this regulation, the City of Pickering must establish policies, procedures and processes governing the provision of its good and services to persons with disabilities and it must provide training to its employees on delivering customer services to people with disabilities. Barrier Type Informational/ Communication Strategies for removal or prevention To complete Policies and Standard Operating Procedures and training. Initiated in 2008 and will be completed by December 31, 2009. To date, have developed the following Policies and Procedures to meet the requirements of the legislation including training. Policies: Customer Service Policy Accessible Customer Service Policy Procedures: Communication and Communications Checklist Complaint Resolution and Citizen Feedback Accessible Meetings Program Cancellations & Service Disruption Service Animals & Support Persons Training 25 ?t 6.2 Office of Sustainability The Office of Sustainability is responsible for managing the City's sustainability initiatives and Business Development. The work teams include: • Marketing & Business Development • City & Economic Development • Website Operational Review: Review Date Review Methodology Status October 2008 Staff review Complete List of Barriers Identified: Barrier Barrier Type Strategies for removal or prevention None 6.3 Corporate Services Department The Corporate Services Department is responsible for managing the financial affairs of the Corporation, including Taxation, Accounting, Supply & Services, Information Technology and Clerk's. The work teams include: • Finance & Taxation • Accounting Services • Supply & Services • Information Technology • Internal Audit • Clerks Division Operational Review- Review Date Review Methodology Status October 2008 Staff review Complete List of Barriers Identified: Barrier Barrier Type Strategies for removal or prevention None 26 -CT 6.4 Operations & Emergency Services Department The Operations & Emergency Services Department administrates and coordinates the efforts of the operational services division to ensure efficient and responsive delivery of the services of the following work teams: Operations & Emergency Services Department • Culture & Recreation Division • Facility Operations Division • Fire Services Division • Municipal Property & Engineering Division • Community Emergency Management Program Ooerational Review: Review Date Review Methodology Status October 2008 Staff meeting to identify Ongoing budget constraints and priorities List of Barriers Identified: Barrier Barrier Type Strategies for removal or prevention None 6.5 Planning & Development The Planning & Development Department participates in numerous activities respecting land use policy, site planning, community development, and building construction. The work teams include: • Planning • Information & Support Services • Development Control • Building Services Operational Review: Review Date Review Methodology Status October 2008 Staff review Complete List of Barriers Identified: Barrier Barrier Type Strategies for removal or prevention Site Plan Manual to Information Staff to complete manual assist development review of site plan submissions is not yet complete 27 6.6 Library Services Provides library services, programs and resources to the community at various facility locations, which include Pickering Public Library, and Claremont, Greenwood, Petticoat Creek, Whitevale Branches. Operational Review: Review Date Review Methodology Status October 2008 Reviewing the Ontario Ongoing. Disabilities Act to make sure that the Library is compliant. List of Barriers Identified: Barrier Barrier Type Strategies for removal or prevention Website is not compliant Informational Website re-design using with the Ontario Website cannot be read accessibility computer Disabilities Act. by a blind person who consultants from the has reading software on CNIB in 2009. Funds to a computer. support this re-design have to be added to the 2009 budget. Policies/Procedures not Policy - Policies and Staff are re-writing compliant with the procedures must be re- policies and procedures Ontario Disabilities Act. written to take with a deadline of Jan 1, accessibility issues into 2010. account. 28 Section 7: Targets and Actions 7.1 Administration Department The Administration Department is responsible to ensure that the Corporation is operating with administrative effectiveness and providing an accountable and responsive government. The work teams include: • Customer & Administrative Services • Human Resources • City Solicitor Barrier Action Resources Costs Target Standards for Additional funds $20,000 December Accessibility have been 31, 2009 Standards for proposed in the Customer Service 2009 budget for Training training Total Cost $20,000 7.2 Office of Sustainability The Office of Sustainability is responsible for managing the City's sustainability initiatives and Business Development. The work teams include: • Marketing & Business Development • City & Economic Development • Website Barrier Action Resources Costs Target Making the City A staff team is Staff Time To be To be Website currently determined implemented accessible working on in 2010. implementing changes to meet the 2010 changes to the Accessibility Standards Act. Total Cost $TBD 29 41 7.3 Corporate Services Department The Corporate Services Department affairs of the Corporation, including Information Technology and Clerk's. The work teams include: • Finance & Taxation • Accounting Services • Supply & Services • Information Technology • Internal Audit • Clerks Division is responsible for managing the financial Taxation, Accounting, Supply & Services, Barrier Action Resources Costs Target None Total Cost $0 7.4 Operations & Emergency Services Department The Operations & Emergency Services Department administrates and coordinates the efforts of the operational services division to ensure efficient and responsive delivery of the services of the following work teams (Division's): Operations & Emergency Services Department • Culture & Recreation Division • Facility Operations Division • Fire Services Division Municipal Property & Engineering Division • Community Emergency Management Program Barrier Action Resources Costs Target Westshore Installation 2009 Capital $1,000 2009 Boulevard - of Curb Budget Concrete Curb Depressions Toy Avenue - Installation 2009 Capital $1,000 2009 Concrete Curb of Curb Budget De ressions Luna Court- Installations 2008 Capital $1,000 2009 Concrete Curb of Curb Budget Depressions Wharf Street- Installation 2008 Capital $1,000 2009 Concrete Curb of Curb Budget De ressions Total Cost $4,000 30 All Facilities: Barrier Action Resources Costs Target Grab Bars: Install grab 2008 Budget $4,000 July 2009 30" by 30° L- bars in 40 Approval Shaped required. disabled washrooms. Paper Dispensers: Install over 2008 Budget Done Completed Toilet paper and 300 Approval paper towel dispensers dispensers are too at the proper high. height, in every washroom. Soap Dispensers: Install over 2008 Budget Done Completed Soap dispensers 50 Approval are too high. dispensers at the proper height, in every washroom. Mirrors: Install 40 New Item $400 each Sept. 2009 Most washrooms Angled do not have an Mirror at the Angled Mirror for proper wheelchair use. height, in every washroom. Counters: Install new New Item To be 2009 Most washroom counters in reviewed counters not at the every proper height. washroom. Lever Taps: Install New Item To be 2009 Most washrooms 1 Lever Style reviewed do not have lever set of taps in style taps. every washroom. Auto Soap Install l Auto New Item To be 2009 Dispensers: Soap reviewed No Hands Free dispenser in Auto Dispensers in every an washroom. washroom. Auto Paper Install 1Auto New Item To be 2009 Dispensers: Paper towel reviewed No Hands Free dispenser in Auto Dispensers in every an washroom. washroom. Total Cost $20,000 31 J,. 3 at?"„?? Pickering Museum Villaqe Barrier Action Resources Costs' Target Redman House: Install 3 2008 Budget $6,000 To be No Auto Door on Power Doors Approval reviewed in Main Door and as required. 2009 Washrooms Doors 3 Log Barn: Have parks Operations Staff To be To be No Access Ramp staff build a determined reviewed in "rustic style" 2009 ramp. Walkway: Hire a Discussion $20,000 To be Hill from Admin. Consultant required before reviewed in Building to the to review proceeding. 2009 Village not and design accessible. this project. Total: $26,000+ 32 East Shore Community Centre: Barrier Action Resources Costs Target Washrooms: Possible A Consultant will To be To be Not Accessible. Resolution be required. determined reviewed in 1: 2010 Renovate the existing Maintenance Room at the Front Entrance. Possible A Consultant may To be To be Resolution be required. determined reviewed in 2: 2010 Renovate the existing Office that has been loaned to the Gingerbread Daycare Possible A Consultant will To be To be Resolution be required. determined reviewed in 3: 2010 Construct a new front entrance in the alcove on North side of the building that includes an Accessible/F amily style Washroom Exterior Ramp: Obtain 2 To be To be To be Add 1 railing on quotes an determined determined reviewed in the north side. install the 2009 railing before May 2009. Disabled Parking: Complete as To be To be To be No reserved part of the determined determined reviewed in spaces on the east 2009 2009 side of the Facility. Parking Lot Improvement Capital Project. 33 East Shore Communitv Centre: Barrier Action Resources Costs Target Access to An chair lift Done Done Completed Gymnasium: has been The gym is not installed so accessible from access is the Seniors Center provided via entrance the doors on the east side of the m Total: Don Beer Arena: Barrier Action Resources Costs Target Rink 1 Lobby: Replace 2 2008 Budget $6,000 Sept. 2009 Washroom doors washroom Approval are not accessible: doors & include power operators. Rink 1 Entrance: Discuss To be To be To be Remove or modify Resolutions determined. determined reviewed in entrance. It is not and obtain 2009 to code. Pad 2 quotes from should be used. General Contractor. Rink 1 Ice Pad: Discuss To be To be To be No Wheelchair Resolutions determined determined reviewed in Viewing. and obtain 2009 quotes from General Contractor. Total: $6,000 34 Pickerina Recreation Comolex: Barrier Action Resources Costs Target Family Wider 2008 Budget $600 Done Changerooms: benches to Approval Benches not wide be installed enough in cubicles. Family Renovate or 2008 Budget To be To be Changerooms: install new Approval determined reviewed in Benches too high. seating all 2009 seating to the proper height. Men's Washroom Remove part 2008 Budget To be To be -Level 2 of the Approval determined reviewed in Washroom is not entrance 2009 accessible divider wall and Install new counters. Women's Install new 2008 Budget To be To be Washroom - Level counters. Approval determined reviewed in 2 Washroom is not 2009 accessible. Family Determine if 2008 Budget $4,000 Sept. 2009 Changeroom: Auto Doors Approval No Auto Door for Openers are Washrooms (2) possible and have them installed. Registration Have a 2008 Budget To be To be Counter: professional Approval determined reviewed in Too high for design 2009 people in a prepared wheelchair. and submitted to the Accessibility Com. Banquet Hall Install 4 auto 2008 Budget $8,000 Sept. 2009 Doors: door Approval No Auto Door openers. 2 openers. on the north and south entrance doors for each salon Total: $12,600+ 35 Greenwood Library: Barrier Action Resources Costs Target Entrance and Book A new fully To be determined Done Completed Drop is not accessible accessible to facility to anyone in a serve our wheelchair. northern clientele may well be an option should we realize significant growth in the north. Review against priorities set in the accessibility audit. Total: TBD Whitevale Librarv: Barrier Action Resources Costs Target Entrance: A new fully To be determined To be Ongoing All areas are not accessible determined accessible to facility to anyone in a serve our wheelchair. northern clientele may well be an option should we realize significant growth in the north. Review against priorities set in the accessibility audit. Total: TBD 36 r Claremont Community Centre: Barrier Action Resources Costs Target Entrance: Threshold To be determined To be To be Is inaccessible to must be determined reviewed in wheelchair users levelled to 2009 the entrance sidewalk. Parking: Include To be determined To be To be Is inaccessible to Parking determined reviewed in wheelchair users Spaces part 2009 of 2009 Driveway Im rovement Total: TBD Greenwood Community Centre: Barrier Action Resources ' Costs Target Inaccessible Public This item is To be determined To be Ongoing Meeting locations not possible determined without major renovations similar to the Greenwood Library. Total: TBD 37 7.5 Planning & Development The Planning & Development Department participates in numerous activities respecting land use policy, site planning; community development, and building construction. The work teams (Division's) include: • Planning • Information & Support Services • Development Control • Building Services Barrier Action Resources Costs Target Site Plan Review Prepare Staff Time Staff Time Ongoing Procedural Manual manual one yearly has not been Chapter at a finalized time The Official Plan Develop- Staff Time Staff Time 2010/2011 does not contain ment performance standards measures will be respecting established accessibility for the through the disabled Seaton Neighbourho od Planning Program (2010) and then relevant policies will be considered for application to the remainder of the City (2011) Total: $0 38 7.6 Library Services Provides library services, programs and resources to the community at various facility locations, which include Pickering Public Library, and Claremont, Greenwood, Petticoat Creek, Whitevale Branches. Barrier Action Resources Costs Target Website is not Website re- Time of IT staff $10,220 is To be compliant with the design in and funds needed the base completed in Ontario Disabilities consultation for accessibility cost for a 2010. Act. with expert. website re- accessibility design. expert Extra options might be needed. Policies/Procedure Re-write Staff time Staff time To be not compliant with policies and completed by the Ontario procedures Feb, 2009. Disabilities Act. Total Cost $10,220+ for extra options Please Note: All capital funding items are pending budget approval. Section 8: Monitoring Progress The core group of the plan development working group will provide a status report every second month to review progress of the plan. Follow up will be conducted with any staff or contacts that have a role in the implementation of the plan. Updates of the plan will be presented to the AAC on a bi-monthly basis. 39 Citq PICKERING Report Number: OES 04-09 Date: January 12, 2009 From: Everett Buntsma Director, Operations & Emergency Services Subject: Southeast Collector Trunk Sewer Individual Environmental Assessment Enhancement Projects in the City of Pickering File: A-1440 Recommendation: 1. That Report OES 04-09 of the Director, Operations & Emergency Services and the Director, Planning & Development, regarding the enhancement projects for the Southeast Collector Trunk Sewer be received-, 2. That Council endorse the ecological, recreational and infrastructure enhancement projects as set out in Attachment #2 to Report OES 04-09; 3. That Council authorize staff to work with York Region on finalizing and implementing the enhancement projects in the City of Pickering; and 4. That a copy of Report OES 04-09 be forwarded to the Region of York, Region of Durham, Toronto and Region Conservation Authority, Durham District School Board, Durham Catholic School Board, and Rouge Park Alliance for information. Executive Summary: In February, 2006, the Minister of Environment approved Terms of Reference (ToR) for the Southeast Collector Trunk Sewer (SEC) project. The ToR required a mitigation plan as well as the development of an enhancement plan as part of the Individual Environmental Assessment (IEA) process. Enhancements are aimed at creating a lasting improvement to the environment and/or human community that would not otherwise be provided through the IEA process. The co-proponents, York and Durham Regions, have committed to providing a positive legacy to the local community affected by the SEC project through an enhancement plan. The SEC process solicited ideas from the public and stakeholders on ecological, recreational and infrastructure enhancements through extensive consultation process with City of Pickering staff, community associations, school boards, Toronto and Region Conservation Authority, Rouge Park Alliance, and individual citizens. City staff also prepared and submitted a preliminary list of potential enhancements to the co- proponents in February, 2008. The list was submitted with the understanding that it could be altered or added to by Pickering Council REPORT TO EXECUTIVE COMMITTEE Report OES 04-09 January 12, 2009 Subject: Southeast Collector Trunk Sewer Individual Environmental Assessment Enhancement Projects in the City of Pickering Page 2 r On November 20, 2008, York Region Council adopted a report outlining recommended enhancement projects for the SEC with an approximate expenditure of $15 Million ($8 Million in Pickering). Of the 39 recommended ecological, recreational and infrastructure enhancements, 24 enhancements are to be located in Pickering, however, several key enhancements provided by City staff to the co-proponents were not included. The report also recommended a separate commitment to the Duffin Creek Water Pollution Control Plant Stage 3 Expansion Greening/Biodiversity Plan at an estimated cost of $350,000. That commitment is not discussed further in this report and will be reported on at a later date. Subsequently, City staff met with the co-proponents to review, discuss and revise the recommended enhancement projects for Pickering. The ecological enhancements recommended within the Seaton Natural Heritage System were requested to be deleted as they are more appropriate for consideration in the context of the Natural Heritage System Management Plan process. The removal of the ecological enhancements provided staff with the opportunity to add several key infrastructure projects including the reconstruction of the Palmer Bridge on Valley Farm Road, improvements to the Beverley Morgan and Maple Ridge Parks and to shift the proposed pedestrian bridge over Duffins Creek to a location in Brockridge Park. In staff's opinion, these infrastructure projects are in closer proximity to the SEC route, promote community connectivity and do not exceed the $8 Million program initially allocated for Pickering in York's report. It is recommended that Council endorse the revised enhancement projects recommended by staff and authorize staff to work with York Region to refine the enhancement projects in the City of Pickering, and have them incorporated into an agreement between York Region and the City of Pickering. Financial Implications: None to adopt the recommendations of this Report to Council. If approved, the Enhancement Plan would result in a value of approximately $8 million of enhancement projects being undertaken in the City of Pickering. Sustainability Implications: The Enhancement Plan is consistent with the City's five sustainable objectives of a healthy environment, society, economy, responsible development and responsible consumption. CORP0227-07/01 revised Report OES 04-09 ' January 12, 2009 Subject: Southeast Collector Trunk Sewer Individual Environmental Assessment Enhancement Projects in the City of Pickering Page 3 BACKGROUND: 1.1 The Region of York was required to carry out an IEA for the Southeast Collector Trunk Sewer from 9th Line in Markham to Valley Farm Road in Pickering In October, 2004, the Minister of Environment informed York Region that an Individual Environmental Assessment was required for the remaining unfinished sections of the York-Durham Sewage System (YDSS) including the Southeast Collector Trunk Sewer project from 9th Line in Markham to Valley Farm Road in Pickering. As the Regions jointly own and operate the existing SEC Trunk Sewer, York and Durham Regions agreed to be co-proponents for the SEC Trunk Sewer [EA. 1.2 A commitment was made to the Province to develop an enhancement plan as part of the SEC Individual Environmental Assessment process In February, 2006, the Minister of Environment approved the Terms of Reference including not only the requirement for a mitigation plan but also stipulating development of an enhancement plan as part of the Individual Environmental Assessment process. Infrastructure projects such as the SEC are required to mitigate adverse effects on the environment or compensate for the adverse effects. Mitigation measures are used to avoid the adverse impact where possible, minimize the adverse impact if it cannot be avoided, or rehabilitate/restore the environment after construction. Enhancements are initiatives that go beyond mitigation and compensation measures to create improvements to the environment and/or human communities that would not otherwise be provided through the EA process. The co-proponents have committed to providing a positive legacy to the local community affected by the SEC project through the formulation of an Enhancement Plan. 1.3 The SEC project included an extensive public consultation process to solicit input on enhancements To develop the enhancements, the SEC process included extensive consultation with local community groups, stakeholders and agencies on Ecological, Recreational and Infrastructure Enhancements (ERIE). Consultation in Pickering included the following: • Project website • Project phone hot-line • Resident outreach held in late August/early September 2007 CORP0227-07/01 revised Report OES 04-09 Subject: Southeast Collector Trunk Sewer January 12, 2009 Individual Environmental Assessment Enhancement Projects in the City of Pickering Page, 4 • A series of Neighborhood Sessions held in late November/early December 2007 • Newsletter • Two Public Information Sessions held on April 15 and 17, 2008 This process also included several meetings with community associations, school boards, Toronto and Region Conservation Authority, individual citizens, stakeholders, Pickering staff and agencies. Public consultation was focused along the recommended preferred route which would be most impacted by project construction. 1.4 A preliminary list of twenty potential enhancements was submitted to the co-proponents for consideration At a meeting held on January 25, 2008, the co-proponents informed City staff of the selection approach to be used for the enhancement plan and requested a preliminary list of enhancements. City staff submitted a preliminary list of twenty potential enhancements for consideration. This list was also distributed to Mayor and Council as CAO Correspondence (CAO-07-08) dated March 14, 2008. Further CAO Correspondence (CAO-54-08) dated November 25, 2008 advised of the near completion of the SEC project and provided additional information on the enhancements. 1.5 York Regional Council adopted Report No. 9 of its Transportation and Works Committee regarding enhancements projects for the Southeast Collector Trunk Sewer On November 20, 2008, York Regional Council adopted Report No. 9 of its Transportation and Works Committee regarding enhancements for the SEC. Many of the enhancements were not detailed in the report; however, an approximate expenditure of $15 Million ($8 Million in Pickering) was identified and recommended (see Attachment #1 - Recommended Enhancements). The report also recommended a commitment to the Duffin Creek Water Pollution Control Plant Stage 3 Expansion Green ing/Biodiversity Plan at an estimated cost . of $350,000. That commitment is not discussed further in this report but will be reported on at a later date. A copy of Report No. 9 (CORR. 113-08) was provided to Council on December 15, 2008 by the City Clerk. CORP0227-07/01 revised Report OES 04-09 January 12, 2009 Subject: Southeast Collector Trunk Sewer Individual Environmental Assessment Enhancement Projects in the City of Pickering Page 5 DISCUSSION 2.1 The development and implementation of an enhancement plan provides a positive legacy for Pickering The enhancements planned under the SEC project will leave a positive legacy for areas of Pickering impacted by construction of the trunk sewer. The magnitude of the enhancements proposed by York Region are considered reasonable in light of the Memorandum of Understanding signed between the City and York Region regarding the expansion of the Southeast Collector and Duffin Creek WCP. 2.2 The replacement of the Seaton ecological enhancements with key infrastructure enhancements provides greater positive improvements to the environment and community A number of ecological enhancements such as creating snake habitats and enhancing swamp habitats were identified on Provincially owned lands in the Seaton Community. Subsequently, a meeting was held with the co-proponents and their consultants to review and discuss the SEC project list of enhancements for Pickering. Staff advised the co-proponents that the ecological enhancements in Seaton should be not be provided through the SEC p roject as they are considered as elements of the Province's Natural Heritage System Management Plan. Staff's comments on York Region's enhancement list are provided in Attachment #1. 2.3 A revised list of enhancements are recommended by staff for consideration under the SEC project Removal of the ecological enhancements in Seaton provided staff with the opportunity to add several key enhancements projects that provide greater positive improvements to the environment and community. These additional enhancements are within the $8 million program initially allocated for Pickering (see Attachment #2 - Recommended Enhancements). Attachment #3 shows the location of the recommended ecological, recreational and infrastructure enhancements. A summary of the enhancements are outlined below: Ecological enhancements include restoration of the Rouge-Duffins wildlife corridor, restoration of streams in Petticoat Creek, reforestation of the Nu West ravine, and assistance with funding of the Petticoat Creek Watershed Study. A Whitevale Drainage Study to address local flooding and stormwater conveyance problems is added to the list. CORP0227-07/01 revised Report OES 04-09 January 12, 2009 Subject: Southeast Collector Trunk Sewer Individual Environmental Assessment Enhancement Projects in the City of Pickering Page 6 Recreational enhancements include existing trail system extension for the Seaton Trail, new multi use trail systems in the hydro corridor, and consideration of "buy locally" tendering clause for the SEC project. An enhancement for artificial turf to accommodate soccer and football at Beverley Morgan Park in lieu of soccer fields on Provincially owned lands located south of the Third Concession Road, west of Valley Farm Road is recommended. Infrastructure enhancements are primarily located in close proximity to the planned SEC project and include traffic flow, pedestrian and streetscaping improvements on Finch Avenue, and full traffic control signals at the Finch Avenue and Maple Ridge Road/Bowler Drive intersection. A strategic enhancement being recommended is the reconstruction of Palmer Bridge on Valley Farm Road north of Finch Avenue (crossing West Duffins Creek) including sidewalks on both sides to increase pedestrian safety and convenience. 2.4 A portion of the funds allocated to the Durham District School Board should also be used to assist the City in upgrading facilities within two parks (Maple Ridge Park and Beverley Morgan Park) adjacent to schools On York Region's recommended enhancement list, approx $130,000 has been allocated for Durham District School Board enhancements such as landscape improvements to school properties. Adjacent to the Maple Ridge Public School and Pine Ridge Secondary School are two City parks that are currently used by students and other community residents. Maple Ridge Park has a soccer field, baseball diamond and tennis courts in need of repair and upgrade. Beverley Morgan Park has similar deficiencies and also requires bleachers to be replaced. Staff is recommending that the co-proponents allocate a portion of the School Board's funds to assist in the upgrading of these facilities within the two parks. 2.4 Funding for the Petticoat Creek Watershed Strategy has been received from York Region The City of Pickering requested consideration of a funding contribution of $20,000 from the SEC Project for a strategy for the Petticoat Creek Watershed being undertaken by the Toronto and Region Conservation Authority (TRCA) The City also contributed $10,000 toward this Strategy earlier in 2008. The co- proponents have accepted the City's request for a contribution toward the Petticoat Creek Watershed Strategy and subsequently, forwarded the funds to the City for this project. These funds have been forwarded to the TRCA. CORP0227-07/01 revised Report OES 04-09 January 12, 2009 Subject: Southeast Collector Trunk Sewer Individual Environmental Assessment Enhancement Projects in the City of Pickering Page 7 l 2.5 The revised list of enhancements is consistent with the commitment made by the co-proponents to the Minister of Environment to leave a positive legacy for Pickering Formal EA approval of the enhancement plan is not required as the co- proponents have satisfied the commitment made to the Minster of Environment to develop an enhancement plan. Pickering's list of enhancement changes remains consistent with the principle of leaving a positive legacy for the community. It is also the co-proponents' intention to continue to refine the enhancement plan in consultation with the City and other stakeholders following EA approval of the SEC project. 3.0 Next Steps Council's endorsement of the revised list of enhancements will enable staff to collaborate with York Region on refining and implementing the projects planned for the 2010-2012 time period. In the future, a formal agreement with the Regional Municipality of York respecting the final enhancement projects will be required. Attachments: 1. York Region Recommended Enhancement Projects 2. City of Pickering Recommended Enhancement Projects 3. Map of City of Pickering Recommended Enhancement Projects CORP0227-07101 revised Report OES 04-09 Subject: Southeast Collector Trunk Sewer Individual Environmental Assessment Enhancement Projects in the City of Pickering Page 8 Prepared By: `z Grant McGregor, MC1, RPP Principal Planner - Policy Z 4 JJ. /A Ri hard W. olborn, P.Eng. ivision Head unicipal Property & Engineering RH/GM:ds: Copy: Chief Administrative Officer Recommended for the consideration of Pickering City cil , ;fiofnas J. Q Chief Admini RDIUR, CMM III ve Officer Approved/Endorsed By: Neil Carr , RPP Director, Planning & Development Everett 156ritsma, Director Operations & Emergency Services ?r January 12, 2009 CORP0227-07101 revised w 0 ?v d.. sew N H- ? U W W W z w N w a Wiz F- w w 2 U) ui Cl) Cl)Qz ?1-Z D Z W W W Z W D O W J Z E Jw0 OJU U Q u1 Z Q>O x C9 H Z_ W O Cf) Y O0 4) d }' = = N•V _ 4a 0 M = 0Z 0) LO ?C = ?' ? 3 ? LLz . a ..• ? •?. 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CA mA E CA A M 00 0) o O r r N Z O IL' C.N.R. 0 0 -h cn v 0 r. (D r m m cn v -O n O 3 _ O j ?O O O N 90 v O OD m 0 (D 8 FAIRPORT 1 I I , b CITY OF MITES DIXIE ROAD O 1 O L b A 0 0 TOWN OF 0 L_..._. -J t1 cO O f/ (t .. C9 ° n 0 m z ROAD G _?-? - MARKHAM O D O 00 z A 19 z x 1 0 Z ROAD ALTONA Z O 0 po ROSEBANK ROAD 0 ? o ? v 0 o x DOz -gym r m D A F m z A c z 0 z I O \\ cQ ? f ? \-Z.NE q-OD Q ? D UU Y $o a? O TILLINOS ROAD ? d v ? w m m D ? z BROCK 0 n n V ° z Jm' 0 /: 11, r„ ?J City o PICKERING REPORT TO EXECUTIVE COMMITTEE Report Number: OES 05-09 Date: January 12, 2009 From: Everett Buntsma Director, Operations & Emergency Services Subject: Southeast Collector Trunk Sewer - Individual Environmental Assessment - Comments on Final EA Report, November 2008 - File: A - 1440 Recommendation: 1. That Report OES 05-09 of the Director, Operations & Emergency Services regarding the Southeast Collector Trunk Sewer IEA, Final EA Report, of November 2008 be received; 2. That Council endorse the Regions of York and Durham's selection of "Constructing a new SEC Trunk Sewer in combination with Implementing of water efficiency and Inflow/Infiltration reduction measures" as the preferred alternative to the undertaking subject to the Minister of Environment imposing the ,following conditions of approval(i) a commitment to and EA compliance monitoring of the water efficiency and inflow/infiltration reduction measures; (ii) more information on the haul roads under the jurisdiction of the City of Pickering and approval of those haul roads by the City of Pickering; (iii) a commitment to construction of additional temporary traffic lanes at the Liverpool Road/Finch Avenue intersection during Shaft 2 construction; (iv) require the re-evaluation of the Odour Control Facility location with the objective of securing a site outside of Pickering, and that this re-evaluation include additional public meetings; and 3. That a copy of Report OES 05-09 be provided to the Region of York, the Region of Durham and the Ministry of Environment as the City's detailed comments and conditions of approval on the Southeast Collector Trunk Sewer Environmental Assessment - Final Environmental Assessment Report. Report OES 05-09 January 12, 2009 Subject: Southeast Collector Trunk Sewer Individual Environmental Assessment Comments on Final EA Report, November 2008 Page 2 Executive Summary: The Region of York and the Region of Durham commenced the Individual Environmental Assessment for the Southeast Collector Trunk Sewer in March 2006 after approval of the Terms of Reference by the Minister of the Environment. The existing SEC Trunk Sewer has reached capacity and additional capacity is required in order to allow growth in York Region to the year 2036. The co-proponents filed the Final Environmental Assessment Report with the Minister on November 28, 2008 and stakeholders, agencies and the public have until January 23, 2009 to provide comments on the report. The preferred alternative to, the undertaking is to construct a new SEC Trunk Sewer in combination with implementing water efficiency and inflow/infiltrations reduction measures. The preferred route for the new SEC Trunk Sewer is along 14th Avenue, Townline Road, the hydro corridor, Liverpool Road and Finch Avenue to Valley Farm Road. This report identifies City staff's concerns with the report and recommends conditions of approval for the Minister of Environment to consider, such as a stronger commitment and EA compliance monitoring for the water efficiency and inflow/infiltration reduction measures, more information on, and approval of haul roads, a commitment to construct additional temporary traffic lanes at the Liverpool Road/Finch Avenue intersection during Shaft 2 construction, and re-evaluate the Odour Control Facility location with the objective of securing a site outside of Pickering, and that this re-evaluation include additional public meetings. Financial Implications: There are no direct financial implications as a result of receiving this report. Sustainability Implications: The Individual Environmental Assessment for this project followed a process to ensure that environmental effects of the project received due consideration and that mitigation and protection measures are to be put in place to reduce, eliminate or compensate for the environmental effects. The enhancement plan associated with this project is expected to have a lasting sustainable legacy to the local community. Background: The Regional Municipality of York, through their York-Durham Sewer System (YDSS) Master Plan update (2002) determined that increased capacity is required in the Southeast Collector Trunk Sewer in order to allow growth to continue in York Region to the year 2036. The future flows from York Region were obtained from York Region's Official Plan, in accordance with the provincial initiative for growth outlined in the 2005 Places to Grow Act and Growth Plan for the Golden Horseshoe. CORP0227-07/01 revised Report OES 05-09 January 12, 2009 Subject: Southeast Collector Trunk Sewer Individual Environmental Assessment Comments on Final EA Report, November 2008 Page 3 ' The existing Southeast Collector Trunk Sewer (SEC) is part of the YDSS that conveys wastewater flows from the Region of York to the Duffin Creek Water Pollution Control Plant located in the City of Pickering. The SEC also takes in flows from Durham Region, hence York and Durham jointly own and operate the existing SEC Trunk Sewer. For that reason, and the fact that the study area for the EA extended into Durham Region, York and Durham agreed to be co-proponents for the SEC Trunk Sewer Individual Environmental Assessment. The proposed new SEC Trunk Sewer only benefits York Region, hence the entire capital cost of constructing the new sewer and associated facilities will be the sole responsibility of York Region. However, the new SEC Trunk Sewer will be jointly owned and operated by both Regions through an amendment to the existing agreements. On October 1, 2004, the Minister of the Environment advised York Region that all remaining unfinished sections of the YDSS, including the SEC Trunk Sewer had to be approved through Individual Environmental Assessments. Terms of Reference were prepared for the IEA and they were approved by the Minister on February 28, 2006 with eight additional conditions. The co-proponents Final Environmental Assessment Report and eighteen Supporting Documents summarizes the process followed to comply with the Terms of Reference, the Minister's Conditions, and selects a preferred alternative to the undertaking. Condition No. 5 from the Minister of Environment on October 1, 2004 which needed to be fulfilled during preparation of the EA stated: "All technical studies prepared as part of the environmental assessment will be peer reviewed by appropriate experts, including, but not limited to, fishery biologists and hydrogeologists, and the review shall be documented in the environmental assessment" The peer review team (PRT) was headed by Mr. Craig Mather, past Chief Administrator Officer of Toronto and Region Conservation Authority and was composed of six individuals based on their qualifications and expertise in the technical fields required. The PRT was required to review and comment on eleven technical reports as a condition of the Terms of Reference and during the EA process, the co-proponents decided that eight additional technical studies would also be peer reviewed. In general, the PRT's comments did not suggest that there were any major technical issues, errors, or omissions with the various reports. The PRT did provide comments related to processes and methodologies followed by the project team concerning data collection, screening of the alternative routes, evaluation and ranking of the alternative routes, etc. CORP0227-07/01 revised Report OES 05-09 January 12, 2009 Subject: Southeast Collector Trunk Sewer Individual Environmental Assessment Comments on Final EA Report, November 2008 Page, 4, The IEA followed an extensive public consultation process, with a goal of seeking input before final decisions were made at key milestones. The consultation plan contained many activities and elements including the Southeast Collector Advisory Committee (SeCAC) where the City of Pickering had both municipal staff representation and resident representation. The SeCAC has been meeting on an as-required basis since the development of the Terms of Reference in 2005. Four consultation rounds were held during the SEC Trunk Sewer EA with each one focusing on key milestones. East consultation round included a Public Information Forum. The consultation rounds were as follows: Consultation Round No. 1 (August 27, 2005 to May 14, 2006) Consultation Round No. 2 (May 16, 2006 to July 14, 2006) Consultation Round No. 3 (July 15, 2006 to July 31, 2007) Consultation Round No. 4 (August 1, 2007 to July 22, 2008) As staff have been involved in the SEC Trunk Sewer EA process since the preparation of the terms of reference, many of the issues that have come up along the way that would result in unacceptable conditions in Pickering have been identified, consulted on, and revised or eliminated as the EA progressed. For example, the proposed new SEC Trunk Sewer will be 99% tunneled as opposed to sections being constructed using open-cut methods which would cause major construction impacts including road and lane closures, noise, haulage of additional soils, dust, and road restoration etc. There will be limited use at Shaft 2 (Liverpool Road and Finch Avenue) and additional temporary traffic lanes added to reduce the impact during shaft construction. Shaft 3 at the Hydro Corridor west of Liverpool Road was eliminated to eliminate the need to haul soil down Liverpool Road to Finch Avenue. Shaft 4 was relocated from the west side of Fairport Road to the east side of Fairport Road to reduce impacts on Primrose Court residents. Some haul roads being proposed were eliminated such as Finch Avenue west of Liverpool Road and Whites Road south of the Hydro Corridor to Hwy 401. The co-proponents issued a pre-submission of the Draft EA Report on July 28, 2008 for agencies and stakeholders, with a comment period ending August 29, 2008. The Final EA Report was issued formally to the Minister of Environment on November 28, 2008 and comments are to be received by January 23, 2009. The preferred route for the new SEC Trunk Sewer was selected after a long list of thirteen alternative sewer routes was screened to a short list of five routes, and then the five routes underwent a comparative evaluation using three route portions. As a result, Route #13 was identified as the recommended route. The preferred sewer route starts just north of Box Grove in the Town of Markham, where it follows 14th Avenue to Townline Road. It turns south and follows Townline Road to the hydro corridor, travels east along the hydro corridor to Liverpool Road. The route proceeds south on Liverpool Road to Finch Avenue, continuing east on Finch Avenue and ending at Valley Farm CORP0227-07/01 revised Report OES 05-09 January 12, 2009 Subject: Southeast Collector Trunk Sewer Individual Environmental Assessment Comments on Final EA Report, November 2008 Page 5 Road. The total length of the preferred route is approximately 15km. The route is shown on Attachment #1 which is Figure ES-1 from the Final EA Report. COMMENTS ON THE FINAL EA REPORT 1. Although the preferred alternative to the undertaking is to construct a new SEC Trunk Sewer in combination with other water efficiency and inflow/infiltration reduction measures, the Final EA Report focuses almost entirely on the trunk sewer, with very little detail on the measures. The City of Pickering is concerned that this alternative will be neglected or not implemented as control over the sanitary sewers in York Region is a local municipality jurisdiction not a Regional responsibility. The EA compliance monitoring program needs to include the water efficiency and inflow/infiltration reduction measures in order to report on the commitment to and effectiveness of this program. 2. The report identifies proposed haul roads and indicates that some haul roads do not meet the structural road base required for use as a haul road. It mentions that they will be upgraded in order to provide suitable strength and where possible upgrades will be completed prior to construction of the new SEC Trunk Sewer. The co-proponents committed to undertake a structural adequacy review of the proposed haul roads to be available in spring 2008. The Final EA report does not indicate the roads requiring to be upgraded and the extent of the upgrades, and the proposed haul roads have not been approved by the City, as staff have not received the assessment reports. The City recommends that the Minister not approve the EA until the City advises that all aspects of the haul roads have been accepted by the City of Pickering. 3. The co-proponents have committed to provide temporary traffic lanes on Liverpool Road north of Finch Avenue during the construction and use of Shaft 2 located at the northwest corner of Liverpool Road and Finch Avenue. The additional lanes require a temporary easement on private property in order to construct. The provision of the 3 lanes during shaft construction and 4 lanes after shaft construction are critical for the operation of Liverpool Road as it is a major access road to the community including Pine Ridge Secondary School. 4. The odour control facility and meter chamber is proposed on lands south of the hydro corridor west of Altona Road at a location approximately 300m south of the Cherrywood West (Martins) subdivision. -Although this location was selected due to its technical merits and for environmental and economic impacts, the social impact of having this facility within the City of Pickering is unacceptable and it is requested that it be located in York Region. The co-proponents only evaluated sites within Pickering and the option selected is the one that is the closest to the highest amount of affected residences. The City recommends that the Minister of Environment require the co-proponents to re-evaluate the location of the CORP0227-07/01 revised Report OES 05-09 January 12, 2009 Subject: Southeast Collector Trunk Sewer Individual Environmental Assessment Comments on Final EA Report, November 2008 Page 6 Odour Control Facility outside of Pickering and that this re-evaluation include public meetings. Should the Minister decide that the proposed location of the Odour Control Facility and Meter Chamber is acceptable and it is approved, the City requests a condition of approval to include enhanced mitigation measures over and above landscaping and on-site berming. Other visual screenings either on Cherrywood Avenue or in the hydro corridor would be required, as well as architectural control and site plan approval. Attachments: 1. Figure ES-1 Preferred Sewer Route Prepared By: Ric rd W. olborn, P. Eng. ision Head Municipal Property & Engineering Approved/Endorsed ?? Everett Bqhts'ma/ Director, ( era ions & Emergency Services Grant McGregor, MCIP, PP Principal Planner - Policy RH:ds Copy: Chief Administrative Officer r / Ne Carroll IP PP Director, Pla ing & Development Recommended for the consideration of Pickering City ur?cil' ?f Thomas J. Quinn, RDMR, CMM III Chief Administrative Officer CORP0227-07/01 revised L:iworK\tt:Uuvkft3t5b JFUC.a-k,Au%vza-u4 - uiwvza-u4-ul - VVOrK111 rOeSWFO eGI riles\r UK IrA KCYVK 1 1vuv w 5wiu r- i rrererrea Jewer Kouie ana Jnan Areas NUV ut5 VV.mxa ,l r i J - ---- Y 1(1 , X " _r . -117 r - IIK O O i_ (D 0 ^ ?; 9th ittles Rd' e -tom -n Lin . v f I cn_ CD v 1 \j Sewells Rd N iIIIiOId \, arkham \ \ \ \7 I \ - \ \ ?? _} , V .vv j?v A \? I A a ??' II/l ?OV i- , ' \, \ / \ t L -Reesor•.Rd? f Dona ". \. \ \ I Reesor R ?s O\ v i L 2) parkway e (D Al Cn , a j I' \ ?V O ?Meadowv?le v _ r? ` N ?,??f \ v A \ Rd 1 (ADD `, \ . V A \ V CcD ??\ ?V AC Y \ ?D , O\ i t AV V V A w? \ \ i-, (D\ CD Beare Rd 7? 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O :E 'O N' ? > > (2) (0 y Q O .2 . rte- a? z a) O Q- P x ) <NOOZ m z:il - 3 ;a o a ° 0 _ ° (D < o rn 00 Q v 0 REPORT TO EXECUTIVE COMMITTEE PICKERING Report Number: OES 06-09 Date: January 12, 2009 From: Everett Buntsma Director, Operations & Emergency Services Subject: Pickering Sports Medicine & Wellness Centre - Renewal Lease Agreement - File: A-1440 Recommendation: 1. That Report OES 06-09 of the Director, Operations & Emergency Services be received; 2. That the Mayor and the Clerk be authorized to execute a renewal lease agreement to which the Pickering Sports Medicine & Wellness Centre will be permitted to continue to operate a Wellness Centre and Wellness Spa at the Pickering Recreation Complex from January 1, 2009 to December 31, 2013, that is in the form and substance acceptable to the Director, Operations & Emergency Services and the Chief Administrative Officer. Executive Summary: The Pickering Sports Medicine & Wellness Centre have an existing lease agreement to operate a Wellness Centre and Wellness Spa at the Pickering Recreation Complex. The Pickering Sports Medicine & Wellness Centre have requested to renew this agreement for a further five years. The Operations & Emergency Services Department recommends that a renewal agreement be initiated with the Pickering Sports Medicine & Wellness Centre. Financial Implications: 2009 12 months @ $2,400 per month $ 28,800 2010 12 months @ $2,400 per month $ 28,800 2011 12 months @ $2,700 per month $ 32,400 2012 12 months @ $2,700 per month $ 32,400 2013 12 months @ $2,700 per month 32,400 $154,800 Report OES 06-09 January 12, 2009 Subject: Pickering Sports Medicine & Wellness Centre Page 2 - Renewal Lease Agreement Sustainability Implications: The quality care and health services provided by the Pickering Sports Medicine & Wellness Centre enhance the existing Pickering Recreation Complex and are consistent with the City's mandate to encourage the development of active, healthy lifestyles. Background: On May 5, 2003, Council enacted By-law #6130/03 to authorize the execution of an amending lease agreement with the Pickering Sports Medicine & Wellness Centre to lease space at the Pickering Recreation Complex for the operation of a Wellness Centre and Wellness Spa. The Pickering Sports Medicine & Wellness Centre is currently operating as a sports medicine out-patient clinic with the services of Physiotherapy, Massage Therapy and visiting Orthopaedic Surgeon. This business is owned and operated by Angela Dye, a Registered Physiotherapist and services are implemented by Health Care Professionals. The Wellness Spa is an extension of the Wellness Centre and provides spa services that include skin care, facials, body wraps, manicures and pedicures. The construction of the Wellness Spa involved an investment of capital dollars (approximately $67,000) by Angela Dye to significantly enhance the area previously known as the Snack Bar, locate in the central core area on the second floor. The Pickering Sports Medicine & Wellness Centre have requested to renew this agreement. The renewal agreement allows the Pickering Sports Medicine & Wellness Centre to continue to lease space at the Pickering Recreation Complex for the operation of a Wellness Centre and Wellness Spa from January 1, 2009 to December 31, 2013. The Director, Operations & Emergency Services and Division Head, Culture & Recreation recommend that a renewal agreement be initiated with the Pickering Sports Medicine & Wellness Centre. Attachments: 1. Renewal Lease Agreement dated January 1, 2009. CORP0227-07/01 revised Report OES 06-09 Subject- Pickering Sports Medicine & Wellness Centre - Renewal Lease Agreement January 12, 2009 Page 3 Prepared By- Step h 6n--Red nolds Division Head, Culture & Recreation SR:lg Approved/Endorsed By: Ever eft ?W6tsma / / Di ctor, Operations & Emergency ervices Copy: Chief Administrative Officer Director, Corporate Services & Treasurer City Solicitor Recommended for the consideration of Pickering City"ouncil TIi6mas J.,Ouinn; DMR, C Chief Administrative Officer CORP0227-07101 revised RENEWAL LEA'?E This Renewal Lease is made as of January 1, 2009 BETWEEN: THE CORPORATION OF THE CITY OF PICKERING (the "City") - and - ANGELA DYE carrying on business as PICKERING SPORTS MEDICINE & WELLNESS CENTRE (the "Tenant") WHEREAS by a lease dated May 5, 2003 (the "Original Lease"), the Tenant leased from the City approximately 1,400 square feet (the "Wellness Centre") and 750 square feet (the "Wellness Spa Area") on the second floor of the Pickering Recreation Complex, 1867 Valley Farm Road, Pickering fore term of 4 years and 8 months ending on December 31, 2007; and WHEREAS the City and the Tenant wish to renew the Original Lease for a further term of 5 years commencing on January 1, 2009. NOW THEREFORE the City and the Tenant agree as follows: LEASE The City leases to the Tenant the Wellness Centre and the Wellness Spa Area (collectively, the "Premises") on the same terms and conditions as set out in the Original Lease save and except as set out in this renewal lease. TERM 2. The term of this renewal lease shall be 5 years commencing on January 1, 2009 and ending on December 31, 2013. 3. There shall be no further renewal option. RENT 4. For the first and second year of the term of this renewal lease, the Tenant shall pay to the City the sum of TWENTY EIGHT THOUSAND EIGHT HUNDRED DOLLARS ($28,800) (plus GST) of lawful money of Canada which sum shall be paid in advance in equal monthly installments of TWO THOUSAND FOUR HUNDRED DOLLARS ($2,400) (plus GST) each on the first day of each and every month, the first of such payments to be made on January 1, 2009. For the third, fourth and fifth year of the term of this renewal lease, the Tenant shall pay to the City the sum of THIRTY TWO THOUSAND FOUR HUNDRED DOLLARS ($32,400) (plus GST) of lawful money of Canada which sum shall be paid in advance in equal monthly installments of TWO THOUSAND SEVEN HUNDRED DOLLARS -2- if 2 { ($2,700) (plus GST) each on the first day of each and every month, the first of such payment to be made on January 1, 2011. For each successive year of this renewal lease, the annual rent shall increase by an amount equal to any increase in the Consumer Price Index for Ontario as established by Statistics Canada for the period between October and November of the previous year of the renewal lease. COMPLEX FITNESS ROOM/CARDIO ANNEX AND POOL 5. Usage by the Tenant's patients of the fitness room, cardio annex, pool or pool area shall be determined and monitored by the Landlord. Usage. by the Tenant shall be restricted by the Landlord providing to the Tenant memberships that will be used by the Tenant each time one of the Tenant's patients/clients use any of the above-noted facilities. Usage fees are covered by monthly rent. IN WITNESS WHEREOF the parties hereto have executed this renewal lease. THE CORPORATION OF THE CITY OF PICKERING PER: Mayor Dave Ryan PER: Debi A. Wilcox, City Clerk Angela Dye City O PICKERING Report Number: OES 07-09 Date: January 12, 2009 From: Everett Buntsma Director, Operations & Emergency Services Subject: Highway 407 East - Environmental Assessment City of Pickering Comments on Technically Preferred Route & Preliminary Design (September 2008) File: A-1440 Recommendation: 1. That Report OES 07-09 of the Director, Operations & Emergency Services, . regarding the Highway 407 East Environmental Assessment be received; 2. That Council support the Highway 407 East Technically Preferred Route (See Attachment #1) for the easterly extension of Highway 407, including transitway corridor/facilities and the two north-south links connecting to Highway 401; 3. That the Highway 407 EA Project Team revise the preliminary design for the proposed bridge crossings over Highway 407 (See Attachment #2) within Pickering, to include: (a) raised sidewalks (including sufficient right-of-way and the inclusion of platforms with 1.8 metre minimum width) on both sides of the roadways for all 407 East bridge crossings in Pickering; (b) dedicated 1.5 metre-wide bicycle lanes on the outer lanes on both sides of the roadways for all 407 East bridge crossings in Pickering, while maintaining the proposed pavement width of 3.5 metres for each vehicle lane; and, (c) lighting of appropriate quality, intensity and standards; 4. That the Ministry of Transportation Ontario (MTO) acquire and transfer to the City of Pickering sufficient land for 18 metre-radius cul-de-sacs for the candidate roads for permanent closure (existing Brock Road, Paddock Road and Sideline 4), and any other lands required for municipal rights of way; 5. That the environmental impact on surrounding properties within the study corridor be minimized and mitigated with adequate measures as well as that amicable resolutions be sought with affected property owners; REPORT TO EXECUTIVE COMMITTEE 6. That Council request the 407 EA Team to consider a better location for the highway maintenance facility that does not conflict with potential urban development plans for these lands; and Report OES 07-09 REVISED January 12, 2009 Subject: Highway 407 East - Environmental Assessment City of Pickering Comments on Technically Preferred Route & Preliminary Design (Septemb~r 2008) Page 2 134 7. Further, that a copy of the Report OES07-09 be forwarded to the MTO the 407 EA Project Team, the Regional Municipality of Durham, and all Durham Area Municipalities. Executive Summary: The Technically Preferred Route (TPR) and Preliminary Design is proposed by the 407 EA Project Team, for the easterly extension of Highway 407 (including transitway corridor/facilities and two north-south links to connecting to Highway 401). The proposed alignment of Highway 407 in Pickering in the TPR is similar to the one shown in the Pickering Official Plan and the Durham Region Official Plan. Staff supports the TPR and recommends that Council also supports the same. Although in earlier versions, existing Brock Road, Sideline 14, Paddock Road, Sideline 4 and Kinsale Road were identified as the candidate roads for permanent closures, as a result of input from City Staff, Paddock Road and Kinsale Road were removed from the list of permanent road closures. Also, realigned Brock Road (to by-pass Brougham), Westney Road, Salem Road and Lake Ridge Road are proposed to have full interchanges along the corridor. A 80m wide transit-way corridor is proposed on the south side of the Highway 407 Mainline and on the west side of the West Durham Link connecting to Highway 401. A Commercial Vehicle Inspection facility is proposed on the south side of Highway 407 Mainline (eastbound lanes) east of Sideline 4. A highway maintenance facility is proposed on the north east corner of Highway 407 and Salem Road which City staff is recommending it be relocated. The City Staff supports the Technically Preferred Route and strongly recommends that the Environmental Assessment for Highway 407 conform to municipal official plans and policies, and the environmental impact on surrounding properties within the study area be minimized and that amicable resolutions be sought with affected property owners. A federal environmental assessment is also being carried out by the 407 EA Project Team to address federal issues such as navigable water and fisheries for the crossings and dealings with federal lands. Sidewalks and on-road dedicated bike lanes should be provided for all bridge crossings in the TPR to conform with the policies of the City of Pickering Official Plan, the Region of Durham Transportation Master Plan, Provincial Growth Plan for the Greater Golden Horseshoe and to align with the policies proposed for municipalities in the Metrolinx Transportation Plan. CORP0227-07/01 revised Report OES 07-09 January 12, 2009 Subject: Highway 407 East - Environmental Assessment City of Pickering Comments on Technically Preferred Route & Preliminary Design (September 2008) Page 3 Financial Implications: There are no financial implications with respect to adopting the recommendations of this Report. However, should the MTO not accept Council's recommendations that the Province design, construct and fund the costs associated with the recommendations of Report OES 07-09, the City of Pickering will be required to fund such significant costs in the future. Sustainability Implications: Construction of Highway 407 with the proposed crossings and facilities, as recommended by the 407 EA Project Team will not only strengthen the economy, the staff recommended treatments for the Highway 407 crossings will promote healthier lifestyles through active transportation modes for the future residents and employees in north-east Pickering. Background: 1.1 The Environmental Assessment Process has resulted in a Technically Preferred Route Although the Environmental Assessment (EA) for Highway 407 was commenced in 2002, the EA Terms of Reference were not approved by the Minister of the Environment until January 2005. Since then, over the last four years, the 407 EA Project Team held a number of meetings with municipal and other regulatory agency staff. Four Public Information Centers (PIC's) were also held during this period to inform and receive public feedback. City staff took part in the municipal meetings and also attended the PIC meetings. The 407 EA Project Team organized a series of workshops to facilitate the generation of Community Value Plan (CVP) for the 407 East project. The purpose of these workshops was to gather comments from the stakeholders residing in communities adjacent to and within close proximity to the technically recommended route. The 407 EA Project Team confirmed that Highway 407 and a transitway are needed and also conducted a comprehensive evaluation of the merits of a large number of alternative routes for both the 407 Mainline and the East and West Links. Following an earlier presentation of a Technically Recommended Route (TRR) and after detailed consideration of numerous options for the different segments and elements of possible alignments of Highway 407 and a transitway from Brock Road in Pickering to Highway 115/35 in Clarington, along with two CORP0227-07/01 revised Report OES 07-09 January 12, 2009 Subject: Highway 407 East -Environmental Assessment City of Pickering Comments on Technically Preferred Route & Preliminary Design (September 2008) Page 4 north-south links connecting to Highway 401, a revised alignment called the Technically Preferred Route was presented to the public at Public Information Center #4 meetings in June 2008. 1.2 A Federal Environmental Assessment of Highway 407 is also underway. In conjunction with the provincial environmental assessment, a federal environmental assessment is also being carried out by the 407 EA Project Team to address federal issues which include impacts on fisheries and on federal lands. Staff's understanding is that once the Federal EA is completed, it will be submitted directly to Environment Canada. 1.3 The Preliminary Design includes details for proposed highway facilities and for road crossings. At a meeting in April 2008, the 407 EA Project Team advised City staff about proposed treatments of road crossings and facilities in Pickering for the easterly extension of Highway 407, as follows: (a) Proposed Permanent Road Closures • Existing Brock Road • Sideline 14 • Paddock Road • Sideline 4 • Kinsale Road City staff strongly opposed permanent closure of all of the roads/crossings with cul-de-sacs (with the exception of Brock Road). Staff argued the importance of maintaining the current level of permeability in a north-south direction to reduce bottlenecks, provide choice, ensure continuous access to adjacent properties, as well as to facilitative maintenance operations and effective emergency services for existing residents. Staff advised the 407 EA Project Team that the City's Official Plan designated crossings on all north-south roads intersecting Highway 407. Staff further advised the 407 EA Project Team that these roads will need to serve the future urban growth area in north-east Pickering identified in Schedule 'F' of the Durham Regional Official Plan (Consolidation) dated: June 5, 2008. Staff anticipates these lands to be designated as urban as a result of the Region of Durham and City of Pickering future implementation of the Growth Plan for the Greater Golden Horseshoe. CORP0227-07/01 revised Report OES 07-09 January 12, 2009 Subject: Highway 407 East - Environmental Assessment City of Pickering Comments on Technically Preferred Route & Preliminary Design (September 2008) Page 5 (b) Interchanges within Pickering Full interchanges were proposed at the following locations: • Realigned Brock Road (to by-pass Brougham) • Westney Road • Salem Road • Lake Ridge Road at Highway 407 (partial interchange) The Highway 407/Westney Road interchange will limit the options for the alignment of the Westney Road by-pass of the Hamlet of Greenwood, for which an Environmental Assessment will be commenced shortly by the Region of Durham. In addition to the proposed road crossings at interchanges, re-aligned Highway 7 was identified as a crossing road. (c) Proposed Transitway Corridor and Transitway Facilities A 60 metre wide transit-way corridor is proposed on the south side of the proposed easterly extension of Highway 407 and on the west side of both the west and the east Durham freeway links with transitway stations at a majority of the interchanges (See Attachment #2). The following interchanges in Pickering are proposed to have transitway stations: • Realigned Brock Road • Westney Road • Salem Road; and • Lake Ridge Road (d) Proposed Highway Facilities A large highway maintenance facility is proposed in the north-east quadrant of the proposed Salem Road interchange. City staff commented that in the Growing Durham Study (September 2008) Salem Road is identified as growth corridor for high density residential, office and employment development. Whereas the location of a transitway station would serve workers and residents transportation needs at Salem Road, a large highway maintenance facility would create a barrier to a continuous high density growth corridor on Salem Road. CORP0227-07/01 revised Report OES 07-09 January 12, 2009 Subject: Highway 407 East - Environmental Assessment City of Pickering Comments on Technically Preferred Route & Preliminary Design (September 2008) Page 6 A vehicle inspection facility is proposed on the east bound lanes of Highway 407, east of Sideline 4. 2.0 Preliminary Design revised based on City Staff's Input/Comments As a result of discussions/meetings with City staff between April 2008 and September 2008, the 407 EA Project Team revised the preliminary design for some elements of Highway 407 in Pickering. City staff requested sidewalks and on-road dedicated bicycle lanes be designed and constructed on both sides of the roadways for all proposed bridge crossings. Following the 407 EA Project Team presentation to Planning & Development Committee on October 6, 2008, Pickering Councillors reinforced the City's vision of sidewalks and on-road dedicated bicycle lanes on all proposed bridge crossings. Staff also requested that sufficient right-of-way be acquired to accommodate the sidewalks and on-road dedicated bicycle lane facilities and requested that platforms for sidewalks be constructed (including land, grading and bridge work). The revised preliminary design presented by the 407 EA Project Team to City staff at a further meeting in October included the following changes: (a) Interchanges within Pickering • Interchange for Lake Ridge Road upgraded to a full-interchange; (b) Permanent Road Closures: • Kinsale Road and Sideline 14 removed from the road closure list; (c) Proposed Bridge Crossings & Treatments: PROPOSED TREATMENTS BRIDGE CROSSINGS Realigned Brock New interchange proposed with sidewalks (both Road sides and a bicycle lane one side Highway 7 Pro osed to ass under the Highway 407 Sideline 16 To be realigned with no sidewalks or bike lanes Sideline 14 Proposed to pass over Highway 407 with no sidewalks and no bike lanes CORP0227-07/01 revised Report OES 07-09 January 12, 2009 Subject: Highway 407 East - Environmental Assessment City of Pickering Comments on Technically Preferred Route & Preliminary Design (September 2008) Page 7 PROPOSED TREATMENTS BRIDGE CROSSINGS Westney Road A new interchange is proposed at Westney Road with no bike lanes but is now proposed to be constructed with potential for sidewalks to be added later at City cost Salem Road A new interchange is proposed to pass over Highway 407 with no bike lanes but is now proposed with potential for sidewalks to be added later at City cost Kinsale Road Proposed to pass over Highway 407 to realign to the east of its current location with no bike lanes but is now potentially proposed for sidewalks to be added later at City cost Lake Ridge Road Proposed to pass over Highway 407 with a proposed full interchange with no sidewalks or bike lanes (d) Highway Facilities: • Change from south side to the north side is proposed in locating a highway maintenance facility at the Salem Road interchange. 3.0 Discussion And Comments on the Highway 407 East Environmental Assessment 3.1 The Technically Preferred Route is supported. The TPR proposed by the 407, EA Project Team through north-east Pickering proposes an alignment similar to the one shown in the Pickering Official Plan and the Durham Region Official Plan. The proposed route has an interchange with the approved Brock Road realignment (to by-pass the Hamlet of Brougham), proceeds eastwards to the north of Highway #7 with interchanges at Westney and Salem Roads and passes north of the Hamlet of Kinsale before it proceeds to the interchange at Lakeridge Road where it splits into the easterly Mainline and the West Durham freeway link to connect to Highway 401. Staff supports the Technically Preferred Route and recommends that Council also support it. CORP0227-07/01 revised Report OES 07-09 January 12, 2009 Subject: Highway 407 East - Environmental Assessment City of Pickering Comments on Technically Preferred Route & Preliminary Design (September 2008) Page 8 3.2 Revisions are recommended to the Proposed Road Crossing Treatments During earlier stages of the Environmental Assessment, the EA Project Team proposed no sidewalk or bicycle lane accommodation for the underpasses or bridges proposed to cross Highway 407 in Pickering. Now that the EA has advanced to the preliminary design phase, the 407 EA Project Team are still proposing only a very limited accommodation. City staff's understanding is that a bicycle lane crossing with `potential' (as proposed by 407 EA Project Team) for a sidewalk on a bridge or underpass means there is sufficient right-of-way and is designed and constructed to accommodate the width of a sidewalk on each side at a later date and at no initial cost to the City of Pickering. Construction of wider underpasses or bridges during initial construction is estimated to be significantly cheaper than as later additions at City's cost. While construction with the `potential' add sidewalks in the future is an improvement, bike lanes and sidewalks should be constructed at the time that Highway 407 is first constructed. Sidewalks and bike lanes should be provided on both sides of the road to. encourage active transportation on all major roads in new communities to support complete communities, foster healthier lifestyles and reduce demand for vehicular trips (improve the modal split). The Pickering Official Plan calls for a transportation system designed to offer a range of travel choices balancing the need to accommodate automobiles with pedestrians and cyclist safety and convenience. It not only requests assistance from the Province to correct the barrier effect of Highway 401 but also requests that the barrier effect of Highway 407 be minimized by providing appropriate vehicular, cyclist and pedestrian crossings at all existing north-south roads in Pickering. The existing north-south roads will be needed to serve the future urban growth area in north-east Pickering currently identified in the "Durham Regional Official Plan. The Region of Durham is in the process of completing the Growing Durham Study and will adopt an Official Plan amendment by June 2009 to implement the Growth Plan. At that time, in order to implement the Province's imposed population and employment targets, it is anticipated that most of north-east Pickering will be designated as an urban area for development before 2031. The new urban area will include high intensity growth nodes and corridors. The City of Pickering will subsequently follow suit with more detailed policies. The Region of Durham Transportation Master Plan includes a Transportation Demand Management Policy to reduce single occupant vehicle dependency by promoting alternative transportation modes such as cycling and walking. CORP0227-07/01 revised Report OES 07-09 January 12, 2009 Subject: Highway 407 East - Environmental Assessment City of Pickering Comments on Technically Preferred Route & Preliminary Design (September 2008) Page 9 The Environmental Assessment for Highway 407 should conform to the official plans and policies of the municipalities that it runs through. The Province's Growth Plan for the Greater Golden Horseshoe provides direction to municipalities for the design of new urban areas required to accommodate population and employment targets. Growth is to be managed by reducing automobile dependency and increasing modal share of walking and cycling with safe and comfortable travel through linkages between intensification areas, adjacent neighborhoods and transit stations including dedicated bicycle lanes on the major street network. Since these new communities are mandated by the Growth Plan to foster active transportation as part of the policies, the Province should not build a significant new Highway in a manner that would frustrate that objective. The Metrolinx Transportation Plan proposes more precise and aggressive policies and a series of strategic directions for municipalities to translate the mandated policies of the Growth Plan into actions and programs, with the matter of active transportation facilities on.roads a major theme. The City of Pickering or the Region of Durham should not be burdened with any greater costs of creating the active transportation facilities necessary on Province's infrastructure. Since the Highway 407 East Extension is a major Provincial infrastructure in an area recommended for urban development to implement a Provincial Plan, and since that Provincial Plan requires safe and convenient pedestrian and cyclist facilities, the construction of the pedestrian sidewalks and on-road dedicated bicycle lanes on all the proposed crossings should be integral part of the Provincial investment in communities. As a minimum, the bridges should be built with a wide platform at the Province's cost to permit future installation of sidewalks when new communities are built on the abutting lands at a municipal cost. By contrast, all three proposed road crossings of the Highway 407 West Durham freeway link in the Town of Whitby (Taunton, Rossland and Kingston Roads) are proposed to have sidewalks constructed on both sides and a bike lane on one side. The lands abutting the West Durham link in Whitby are proposed to be designated as urban area for development before 2031 in the Growing Durham Growth Plan conformity exercise as are the lands north and south of the proposed Highway 407 Mainline in north-east Pickering. Lower standards should not be proposed for the road crossings in Pickering on the mainline. CORP0227-07/01 revised Report OES 07-09 January 12, 2009 Subject: Highway 407 East - Environmental Assessment City of Pickering Comments on Technically Preferred Route & Preliminary Design (September 2008) Page 10 ;r The City of Pickering would be disappointed if the Province's most significant infrastructure project in Durham Region in this generation (Highway 407) did not support similar Provincial policy directions. Staff is accordingly recommending that City Council request the Highway 407 East Environmental Assessment Project Team to revise the preliminary design for the Highway 407 road crossings and facilities in Pickering to: • design and construction of raised sidewalks (including sufficient right-of-way and the inclusion of platforms with 1.8 metre minimum width) on both sides of the roadways for all 407 East road crossings in Pickering; • design and construction of dedicated 1.5 metre-wide bicycle lanes on each side of the outer lanes on both sides of the roadways for all 407 East road crossings in Pickering, maintaining the proposed pavement width of 3.5 metres for each vehicle lane; and, • lighting of appropriate quality, intensity and design. 3.3 Pickering requires sufficient land for cul-de-sacs to terminate the roads to be closed. Existing Brock Road, Paddock Road and Sideline 4 are proposed to be permanently closed with cul-de-sacs constructed north and south of Highway 407. Existing Brock Road is being replaced by a realigned Brock Road, Paddock Road is located in the greenbelt and has less potential to serve future demand in future urban growth areas and Sideline 4 due to of the location of the vehicle inspection station which would require an unusual long bridge and/or underpass. Accordingly, Staff agree these roads are the best candidates for closure, if any are necessary. In order to provide appropriate turning circles for Pickering maintenance, emergency and other vehicles, it is recommended that Council request the MTO acquire and transfer to City of Pickering a sufficient land for 18 metre-radius cul- de-sacs for each road that is proposed to be closed. 3.4 Environmental Impact and Conflicts with Property Owners Should Be Minimized Environmental impacts on properties surrounding the proposed Highway and on streams, valleys and other sensitive natural features should be minimized by careful design and construction of Highway 407. In addition, design and property CORP0227-07/01 revised Report OES 07-09 January 12, 2009 Subject: Highway 407 East - Environmental Assessment City of Pickering Comments on Technically Preferred Route A & Preliminary Design (September 2008) Page 11 acquisitions should be implemented to minimize and/or mitigate impacts on affected property owners. It is recommended that Council request that environmental impact on surrounding properties within the study area be minimized and that amicable resolutions be sought with affected property owners. 3.5 The Location of the Highway Maintenance Facility Should Be Changed A highway maintenance facility is proposed to be located in the north-east quadrant south of the Salem Road Highway 407 interchange. Staff commented that, in the Growing Durham Study, Salem Road is identified as a Local Growth Corridor for high density residential, office and employment development. The location of a transitway station proposed for the south-west quadrant would serve workers and residents transportation needs at Salem Road. However a large highway maintenance facility would create a barrier to a continuous high density growth corridor on Salem Road without supporting the growth corridor. Staff recommends that Council request that the 407 EA Team consider a better location for the highway maintenance facility that does not conflict with potential urban development plans for these lands. Attachments: 1. Technically Preferred Route prepared by MTO and their Consultants 2. Preliminary Design (Summary of Existing & Proposed Municipal Infrastructure) prepared by MTO and their Consultants for proposed bridge crossings 3. Proposed Sidewalk/Bike Lane Location Plan prepared by MTO and their Consultants indicating Potential Support Facilities CORP0227-07/01 revised Report OES 07-09 January 12, 2009 Subject: Highway 407 East - Environmental Assessment City of Pickering Comments on Technically Preferred Route & Preliminary Design (September 2008) Page 12 Prepared By: Approved/Endorsed By: 7 NA,, Kashif Shaikh, M.Eng. Coordinator, Transportation Engineering je)LA Steve Gaunt, MCIP, PP rincipal Planner - Policy Director, Operations & Emergency Services N Carr ?, RPP Director, Planning & Development Ric rd W. H orn, P. Eng. D' ision Head, Municipal Property & Engineering RH:ks Copy: Chief Administrative Officer Recommended for the consideration of Pickering City Council Thprfiai?J. Qui Chief Administ DMR, &MM II Officer e_ CORP0227-07/01 revised z 'w,11HY ?a1?C-Glj\9w.?... irM1?MCL ? ?- 0 ? O ? r - I F i5t OKI' ''"i'°1 ? f) f s { ? 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