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HomeMy WebLinkAboutCS 59-05PICKERING REPORT TO EXECUTIVE COMMITTEE Report Number: CS 59-05 Date: September 1,2005 Fro m: Gillis A. Paterson Director, Corporate Services & Treasurer Subject: Municipal Performance Measurement Program - Provincially Mandated Public Repoding of Performance Measures Recommendation: It is recommended that Report CS 59-05 from the Director, Corporate Services & Treasurer be received for information. Executive Summary: The City is mandated by the Province of Ontario to report on Performance Measures for specific key services areas. The collection and reporting of these measures is not in any way associated with the City's annual audit. The performance measures reported in this report are part of the Financial Information Return filed by the City and both were filed on the deadline set by the Province of May 31, 2005. These measurements are being submitted and reported by the Treasurer under the direction of Provincial authority. Attached are the Municipal Performance Measurement Program (MPMP) results for 2004 together with a supplemental information package which will be provided on the City's website, a comparison to the 2003 Measures and a copy of the Public Notice that will appear in the News Advertiser at the end of September. Financial Implications: None Background: Attachment 1 is the information mandated by the Province to be reported to the public by September 30, 2005. Comments pertaining to the compilation and interpretation of the data have been included to aid in the explanation and understanding of what is being reported. The Province has made provision for these comments and encourages their inclusion, as many municipalities do. Report CS 59-05 Date: September 1,2005 Subject: Municipal Performance Measurement Program - Provincially Page 2 Mandated Public Reporting of Performance Measures With this being the fifth year of Performance Measurement reporting, one must bear in mind that these measures are still evolving as feedback from municipalities are received and are taken into consideration by the Province in determining and the development of the Performance Measures to be reported upon. The undermentioned data is a clear indication of the evolution of the measures over the years 2000 to 2004. o In Year 1, 2000, data was collected for 35 measures of which 16 were required to be publicly reported. Of these only 14 applied to the City. o In Year 2, 2001, 25 measures were required to be completed and publicly reported. Of these only 15 performance measures were applicable for the City. o For 2002 40 measures were required to be completed and publicly reported, but only 19 applied to the City. o In 2003, 40 measures were required to be filed of which only 20 applied to the City. o In 2004, data on 56 measures were required to be collected of which 53 was mandated to be publicly reported, of which 29 applied to the City. The feedback received from municipalities after the first four years has resulted in refinements to the way measures are defined and calculated which leads to improving the measures to better serve the interests of the public and municipal needs. The results have been used as a management tool internally for evaluating the efficiency and effectiveness of the services we provide in the municipality. The Province's Financial Information Return (FIR) is also evolving to standardize information, as this is the basis of the data used in the calculations for Performance Measures. The subfunctions used by the City for reporting General Government costs is those developed from the CAO's Benchmarking Study which was mandated for use by municipalities in 2002. This change alone significantly affected the comparability of the results from 2000 to 2002. However, the results for General Government should be comparable from 2002 to 2004 as the same grouping was used. For the year 2004 significant changes were implemented in the internal tracking of data complemented by some additional accounts included in the General Ledger to accumulate costs for roads. These changes allowed us to allocate costs more appropriately for the various roads and storm water management measures. We also had changes to the number of kilometers of roads and storm water pipes reported in prior years due to a refinement in the estimate of kilometers. These changes significantly affected the results in 2004 rendering them not comparable to prior years measures. I must strongly emphasize that all of the foregoing, together with the fact no two municipalities are identical in their geography (ie. rural vs. urban) or level of service, make municipality-to- municipality comparisons relatively meaningless. It will only be through continuing efforts, ongoing experience, further clarifications from the Province and consistent reporting formulas that year-to-year comparisons within the municipality and across municipalities will start to become meaningful. Report CS 59-05 Date: September 1, 2005 Subject: Municipal Performance Measurement Program - Provincially Page 3 Mandated Public Reporting of Performance Measures Attachment 2 is a table highlighting the comparability, or lack of it, of the 2004 and 2003 results of this program. Attachment 3 provides a comparison of the results for the two years. The information will be posted on the City's website, as was the case in past years, and a notice to this effect will be included in the "Community Page" of the local newspaper, Attachment 4. In addition the measures are included in the Citizen's Report to be distributed this fall. The information will also be available to anyone wishing to pick it up at City Hall. Attachments: 2. 3. 4. 2004 Provincial Performance Measurement Program - Public Reporting Comparability Table - 2004/2003 Comparison of 2004 and 2003 Performance Measures Public Notice to be included in the Community Page of the News Advertiser Prepared By: Prepared / Approved / Endorsed By: Shanty Ramoutar Senior Financial Analyst Gillis A. Paterson Director, Corporate Services & Treasurer GAP:sr Attachments Copy: Chief Administrative Officer Director, Operations & Emergency Services Director, Planning & Development City Solicitor City Clerk Recommended for the consideration of Pickering City Council T~ts J. C~ Offic ^TTACHMENT ~_L_TO REPORT #..~- ~ ~- CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT OVERVIEW As required by the Ontario Government's Municipal Performance Measures Program (MPMP), the Treasurer of the City of Pickering, as part of its 2004 Financial Information Return (FIR) package, has submitted financial and related service performance measurements to the Province. This program was announced in 2000 by the Ontario Government, which requires municipalities to collect and report data to the Province and the Public in the form of performance measurements on key service areas. The objective of the Province is: to enhance accountability by reporting to taxpayers; to increase taxpayer awareness; and, to improve service delivery by sharing best practices with comparable municipalities. In keeping with enhancing accountability to taxpayers, the Province accepted new categories for reporting General Government costs recommended by the Ontario Municipal CAO's Benchmarking Imitative (OMBI). Commencing for 2002 reporting all municipalities were required to use the new General Government categories developed by OMBI and the City has implemented this change. As municipalities change and grow, its citizens expect to receive quality, cost effective services. Performance measurements are a means of benchmarking these services. The City is committed to refining and developing new methods of collecting data so as to have more efficient and effective benchmarking tools. The benefits of this program will not be seen immediately, as municipalities in conjunction with personnel of the Ontario Government's Municipal Performance Measurement Program work towards standardizing information collected in calculating the related measures which will ultimately allow for fairer comparisons from year to year and across municipalities. In addition, a comparability table has been provided that highlights which results are comparable within the municipality's own measures and includes comments explaining why any are not comparable. Each measure is also accompanied by comments regarding aspects of the measurements. The comments are an integral part in the interpretation of the performance measure results. These results should not be compared across municipalities without consideration of the comments that impact on interpreting and understanding the results. In addition, influencing factors in the collection of data or refinements while the measures are still evolving could affect the results and comparability of same year over year. CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT GENERAL GOVERNMENT 1.1 OPERATING COSTS FOR GOVERNANCE AND CORPORATE MANAGEMENT 2004 2003 7.4O% 5.8O% Efficiency Measure Operating costs for governance and corporate management as a percentage of total municipal operating costs. Objective To determine the efficiency of municipal management General Comments The following factors can influence the above results: · The extent that cost centers within municipalities directly relate to the functions included under the governance and corporate management categories Detailed Comments 2004 is comparable with 2003 result as the same methodology was used in the calculation of these results. CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT FIRE SERVICES 2.1 OPERATING COSTS FOR FIRE SERVICES 2004 J 2003 $1.18 $1.24 Efficiency Measure Operating costs for fire services per $1,000 per assessment. Objective Efficient municipal fire services General Comments The following factors can influence the above results across municipalities: · Emergency response times · Number and location of fire halls · Urban/rural mix of properties as well as density of buildings. Detailed Comments Assessment value does not necessarily correlate to operating cost for fire services. The higher the assessment value, the lower the cost per $1,000 assessment. Conversely the urban/rural mix of the community will affect the results as will the size and type of commercial/industrial establishments. Number of households, response time and urban/rural mix of the municipality are factors that determine the need for fire services not the property value. CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT ROAD SERVICES 4.1 OPERATING COSTS FOR PAVED ROADS 2004 20O3 $787.39 $663.82 Efficiency Measure Operating costs for paved (hard top) roads per lane kilometre Objective Efficient maintenance of paved roads General Comments The following factors can influence the above results across municipalities: · Use of the roads by heavy equipment. · The municipality's standard for road conditions in comparison with comparable municipalities. · Kilometres of paved roads in the municipality. · The allocation of operating costs used in the determination of the numerator when there is not a separate cost centre. Detailed Comments In 2004 the City of Pickering maintained a separate account to track material costs that were directly related to paved roads. However, the costs for administration and other indirect costs have been allocated to the cost for paved roads based on management's best estimate of the proportion of responsibility dedicated to the road functions such as maintenance of paved and unpaved roads and winter control The identified costs attributable to this function include employee wages & benefits, asphalt, program support, rental of heavy equipment and shoulder maintenance. The City maintained 762 paved lane kilometers in 2004 CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT ROAD SERVICES 4.2 OPERATING COSTS FOR UNPAVED ROADS 2004 2003 $3,580.81 $6,456.69 Efficiency Measure Operating costs for unpaved (loose top) roads per lane kilometre. Objective Efficient maintenance of unpaved roads General Comments The following factors can influence the above results across municipalities: · Use of the roads by heavy equipment. · The kilometres of unpaved roads in the municipality in comparison with comparable municipalities. · Locations of the unpaved lanes. · The allocation of operating costs used in the determination of the numerator when there is not a separate cost centre. Detailed Comments In 2004 the City of Pickering maintained a separate account to track material costs that were directly related to unpaved roads. However, the cost for administration and other indirect costs have been allocated to the cost for unpaved roads based on management's best estimate of the proportion of responsibility dedicated to the road functions such as maintenance of paved and unpaved roads and winter control. The operating cost of maintaining the City's unpaved roads includes employee wages & benefits, granular materials, administering calcium programs, program support, rental of heavy equipment, grading, culvert and shoulder maintenance. The City maintained 236 unpaved lane kilometers in 2004 CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT ROAD SERVICES 4.3 OPERATING COSTS FOR WINTER MAINTENANCE OF ROADS 20O4 2003 $1,144.21 $1,385.46 Efficiency Measure Operating costs for winter maintenance of roadways per lane kilometre maintained in winter. Objective Efficient winter control operation General Comments The following factors can influence the above results: · The municipality's standard service levels for road conditions. · The kilometres of paved and unpaved roads in the municipality in comparison with comparable municipalities. · The allocation of operating costs used in the determination of the numerator when there is not a separate cost centre. Detailed Comments In 2004 the City of Pickering maintained a separate account to track material costs that were directly related to winter control. The costs for administration and other indirect costs have been allocated to the cost for winter control based on management's best estimate of the proportion of responsibility dedicated to the road functions such as maintenance of paved and unpaved roads and winter control. The operating cost of the City's winter control maintenance includes employee wages & benefits, salt, sand, program support, equipment rental, culvert thawing. The City maintained a total of 998 lane kilometers in 2004. CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT ROAD SERVICES 4.4 CONDITION OF PAVED ROADS 2004 I 2003 75.10% 75.10% Effectiveness Measure Percentage of paved lane kilometres where the condition is rated as good to very good. Objective Provide a paved lane system that has a pavement condition that meets municipal standards General Comments The following factors can influence the above results: The municipality's standard service levels for road conditions. The kilometres of paved and unpaved roads in the municipality in comparison with comparable municipalities. Detailed Comments The City's staff uses their best estimates to establish the % of roads that are rated as good. The City's road patrols, the public and employees are another source for ~roviding feedback on road conditions. As existing roads are reconstructed the rating will move up to a higher level. CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT ROAD SERVICES 4.5 WINTER EVENT RESPONSE 2OO4 2O03 100% 100% Effectiveness Measure Percentage of winter events where the response met or exceeded locally determined road maintenance standards. Objective Provide an appropriate response to winter events General Comments The following factors can influence the above results: The municipality's standard service levels for road conditions. The frequency and severity of the winter weather. The kilometres of paved and unpaved roads in the municipality in comparison with comparable municipalities. Detailed Comments Roads are cleaned and cleared within 24 hours of a snowfall. The City did not experience a winter event which staff was not able to meet or exceed road maintenance standards. CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT TRANSIT 5.1 OPERATING COSTS FOR CONVENTIONAL TRANSIT 2004 2003 $4.24 $4.08 Efficiency Measure Operating costs for conventional transit per regular service passenger trip. Objective Efficient conventional transit services General Comments The following factors can influence the above results: · The service hours of the transit operations, for example the level of weekend or holiday service provided. · The population distribution and the geography of the service area. · Service levels required to accommodate passenger trips transferred from outside of the City's boundaries. · Unexpected events that may be included in operating cost that has no correlation to service levels. · The urban/rural mix of the service area. Detailed Comments The 2004 results reflect 100% of APTA's operations even though the Transit Authority is jointly owned by the City of Pickering and Town of Ajax. In 2001 Ajax and Pickering operated separate transit departments. These two departments were amalgamated for 2002 resulting in some one-time transitional costs. In 2003 under the provincial reporting program, the allocation of program support costs incurred by each municipality changed substantially. This resulted in a formula driven increase in the amount allocated to APTA, for reporting purposes, not an actual increase in operating costs. Trips deemed as transfers are excluded from the denominator of passenger trips. However, the costs would be impacted to ensure that appropriate service levels are provided to accommodate these additional passengers. For 2003, the number of passenger trips excluding transfers was 2,248,265 and in 2004 it was 2,338,680 an increase in ridership of approximately 3.8%. CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT TRANSIT 5.2 REGULAR SERVICE PASSENGER TRIPS 2004 2003 13.26 13.47 Effectiveness Measure Number of conventional transit passenger trips per person in the service area in a year. Objective Maximum utilization of municipal transit services General Comments The following factors can influence the above results: · The service hours of the transit operations, for example the level of weekend or holiday service provided. · The population distribution and geography of the service area. · The percentage of the service area to the total municipal area. Detailed Comments The 2004 measure is based on a combination of the population of the service areas in the City of Pickering and the Town of Ajax. In 2003 the population of the service area was 166,853. In 2004 the population of the service area increased by approximately 5.4% to 176,398. CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT STORM WATER MANAGEMENT 7.1 OPERATING COSTS FOR URBAN STORM WATER MANAGEMENT 2004 20O3 $678.71 $1,196.59 Efficiency Measure Operating costs for urban storm water disposal) per kilometre of drainage system. management (collection, treatment, and Objective Efficient storm water management General Comments The following factors can influence the efficiency management: · The geography of the City · The extent and age of the drainage system · The inventory of pipes in the Municipality rate of urban storm water Detailed Comments This measure is not comparable to 2003. The significant change in this measure is mainly due to the fact that, in 2004 the methodology for the allocation of salaries and benefits was refined for roads to isolate the labour costs for Storm Water Management. The accounts were structured to more accurately identify direct costs such as contracted services and materials, storm pipe cleaning, flushing, video inspection, catch basin/manhole repairs storm pipe repairs, cleaning of specialized oil and grit separators. NOTE: As this was a new measure for the year 2003 reporting, it was management's best estimate of the kilometres of pipes in the urban areas. For 2004 we have refined the kilometres of pipes in the ground from 215 in 2003 to 400 in 2004. CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT STORM WATER 7.2 OPERATING COSTS FOR RURAL STORM WATER MANAGEMENT 2004 2003 $1,340.06 $238.51 Efficiency Measure Operating costs for rural storm water disposal) per kilometre of drainage system. management (collection, treatment, and Objective Efficient storm water management General Comments The following factors can influence the efficiency rate of urban storm water management: · The geography of the City, size and nature of the rural area. · Land erosion control. The frequency and time devoted to the maintenance of the rural drainage system. Detailed Comments This measure is not comparable to 2003. The significant change in this measure, is mainly due to the fact that, in 2004 the methodology for the allocation of salaries and benefits was refined for roads to isolate the labour costs for Storm Water Management and the accounts were structured to more accurately identify direct costs such as contracted services and materials, storm canal dredging, culvert repairs and maintenance, ditching and other day to day maintenance measures. Note: As this was a new measure for the year 2003 it was management's best estimate of the cost in maintaining the City's rural drainage system. In 2004 the City has refined the method used in collecting costs for this measure and as a result the cost per kilometer in 2004 is a more accurate estimate of the cost of maintaining the rural drainage system (ditches and culverts). CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT PARKS AND RECREATION 10.1 OPERATING COST FOR PARKS PER PERSON 2004(NEW) $26.46 Efficiency Measure Operating costs for parks per parks person. Objective Efficient operations of Parks Detailed Comments This is a new measure for the year 2004 reporting. The City efficiently maintains the parks on a daily basis in the summer. Grass is scheduled for cutting on a 7 to 10 day cycle so as to control growth and keep the park available and safe for public use at all times during the summer months. CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT PARKS AND RECREATION 10.2 OPERATING COSTS FOR RECREATION PROGRAM PER PERSON 2004(NEW) $34.21 Efficiency Measure Operating costs for recreation programs. Objective Efficient operation of recreation programs Detailed Comments This is a new measure for the year 2004 reporting. Included in this measure is the cost of wages, benefits and operating costs for the operating of a broad range of recreation programs and activities. CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT PARKS AND RECREATION 10.3 OPERATING COSTS FOR RECREATION FACILITIES PER PERSON 2004 $58.14 Efficiency Measure Operating costs for recreation facilities per person. Objective Efficient operation of the City's recreation facilities Detailed Comments This is a new measure for the year 2004 reporting. Included in this measure is the cost of wages, benefits and operating costs for community recreational facilities. CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT PARKS AND RECREATION 10.4 OPERATING COSTS FOR PARKS, RECREATION PROGRAMS AND RECREATION FACILITIES PER PERSON 2004 $118.91 Efficiency Measure Operating costs for parks, recreation programs and recreation facilities per person. Objective Efficient operation of the City's parks, programs and recreation facilities Detailed Comments This is a new measure for the year 2004 reporting. Included in this measure is the cost of wages, benefits and operating costs for the operation of parks, recreation programs and facilities. CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT PARKS AND RECREATION 10.5 TOTAL PARTICPANT HOURS FOR RECREATION PROGRAMS PER 1,000 PERSONS 2004(NEW) 195,420 HRS Effectiveness Measure Total participant hours for recreation programs per 1,000 persons. Objective The effectiveness of programs provided by the City Detailed Comments This is a new measure for the year 2004 reporting. Total participant hours for every 1,000 person in the City, registered, drop in and permitted recreation programs and activities was used in this calculation. CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT PARKS AND RECREATION 10.6 HECTARES OF OPENS SPACE AND HECTARES OF OPEN SPACE PER 1,000 PERSONS 2004 (NEW) 7.527 HA Effectiveness Measure Hectares of open space per 1,000 person. Objective Effectiveness of open space Detailed Comments This is a new measure for the year 2004 reporting. in the City was used in this calculation. Hectares of open space per 1,000 person CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT PARKS AND RECREATION 10.7 TOTAL KILOMETRES OF TRAILS AND TOTAL KILOMETRES OF TRAILS PER 1,000 PERSON 2004 (NEW) .372 K Effectiveness Measure Kilometres of trails per 1,000 person Objective Effectiveness of trails in the City Detailed Comments This is a new measure for the year 2004 reporting. resident was used in the calculation of this measure. Total kilometres of trails per every 1,000 CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT PARKS AND RECREATION 10.8 SQUARE METRES OF RECREATION FACILITY SPACE AND SQUARE METRES OF RECREATION FACILITY SPACE PER 1,000 PERSON 2004 (NEW) 43O.786 SQ M Effectiveness Measure Square metres of recreation facility space per 1,000 person Objective Square metres of recreation space in the City Detailed Comments This is a new measure for the year 2004 reporting. Total square meters of community recreation facility space for every 1,000 person in the City was used in this calculation. CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT LIBRARY SERVICES 11.1 OPERATING COSTS FOR LIBRARY SERVICES PER PERSON 2004 (NEW) $46.20 Efficiency Measure Operating costs for library per person. Objective Efficient operations of Libraries in the City Detailed Comments This is a new measure for the year 2004 reporting. The City has five locations servicing its residents. The cost of all five locations is included in the calculation of this measure. It includes wages, benefits and all other operating costs. CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT LIBRARY SERVICES 11.2 OPERATING COSTS FOR LIBRARY SERVICES PER USE 2004 (NEW) $1.67 Efficiency Measure Operating costs for Library services per use. Objective Efficient use of Library services Detailed Comments This is a new measure for the year 2004 reporting. The City has five locations servicing its residents. Total usage of the five locations was included in the calculation of this measure. CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT LIBRARY SERVICES 11.3 LIBRARY USES PER PERSON 2004 (NEW) 27.712 Effectiveness Measure Library uses per person. Objective Effectiveness of Library uses Detailed Comments This is a new measure for the year 2004 reporting. Total usage of all five locations was used together with the total population of the City in calculation of this measure. CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT LIBRARY SERVICES 11.4 ELECTRONIC LIBRARY USES AS A PERCENTAGE OF TOTAL LIBRARY USES 2004 (NEW) 25% Effectiveness Measure Electronic Library uses as a percentage of total library uses. Objective Effectiveness of total library uses Detailed Comments This is a new measure for represents the five locations. the year 2004 reporting. The pementage of electronic use CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT LIBRARY SERVICES 11.5 NON ELECTRONIC LIBRARY USES AS A PERCENTAGE OF TOTAL LIBRARY USES 2004 (NEW) 75% Effectiveness Measure Non-electronic Library uses as a percentage of total library uses. Objective Effective percentage of non-electronic Library uses Detailed Comments This is a new measure for the year 2004 reporting. represents the five locations The percentage of non-electronic use CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT LAND PLANNING USE 12.1 PERCENTAGE OF NEW DEVELOPMENT 2004 2003 100% 100% Effectiveness Measure Percentage of new lots, blocks and/or units with final approval which are located within the settlement areas. Objective New lot creation is occurring in the settlement area Detailed Comments The City of Pickering is responsible for approving all plans. All approved new lots were located within the settlement areas. CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT LAND PLANNING USE 12.2 PRESERVATION OF ARGICULTURAL LANDS 2004 2003 100% 100% Effectiveness Measure Percentage of land designated for agricultural purposes which was not re-designated for other uses during 2004. Objective Preservation of agricultural lands Detailed Comments The City of Pickering did not re-designate any agricultural lands in the reporting year 2004. CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT LAND PLANNING USE 12.3 PRESERVATION OF AGRICULTURAL LAND RELATIVE TO 2000 2O04 2003 99.80% 99.83% Effectiveness Measure Percentage of land designated for agricultural purposes which was not re-designated for other uses relative to the base year of 2000. Objective Preserve agricultural land Detailed Comments This represents land that was re-designated during the year 2000. CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT LAND PLANNING USE 10.4 HECTARES AGRICULTURAL LAND (DURING REPORTING YEAR) 20040 I 20030 Effectiveness Measure Number of hectares of land originally designated for agricultural purposes which was re- designated for other uses during 2004. Objective Preserve agricultural land Detailed Comments No agricultural lands were re-designated in the reporting year. CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT LAND PLANNING USE 10.5 CHANGE IN AGRICULTURAL LAND (SINCE 2000) 2004 2003 15 15 Effectiveness Measure Number of hectares of land originally designated for agricultural purposes which was re- designated for other uses since January 1,2000. Objective Preserve agricultural land Detailed Comments These lands were redesignated during 2000. Comparability Table - Reporting Year 2004 Operating costs for governance and corporate Comparable to 2003 General Government management as a percentage of total municipal categories developed by operating costs OMBI in use since 2002. Operating cost for fire services per 1,000 of Comparable to 2003 The required data collection assessment for this measure did not change in 2004. Operating costs for paved (hard top) roads per lane Not Comparable to 2003 Refinement of the data and kilometre the kilometres of roads was changed in 2004 for this measure. Operating costs for unpaved (loose top) roads per Not Comparable to 2003 Refinement of the data lane kilometre collected for this measurement was undertaken in the year 2004. Operating costs for winter maintenance of roadways Not Comparable to 2003 Refinement of the data per lane kilometre maintained in winter collected for this measurement was undertaken in the year 2004. Percentage of paved lane kilometres where the Comparable to 2003 The percentage of paved condition is rated as good to very good lanes was consistently rated as good. ~t~r~ ~. wate~ ;Syst~ .. ~ Operating costs for urban storm water management Not Comparable to 2003 Refinement of the data plus the inventory of pipes in the ground was done in 2004 Operating cost for rural storm water management Not Comparable to 2003 Refinement of the data plus the inventory of pipes in the ground was done in 2004 p~E~ and Re~e~fi~ Cost of operating parks per person Not Comparable to 2003 New measure Cost of recreation programs per person Not Comparable to 2003 New measure Cost of operating recreation facilities per person Not Comparable to 2003 New measure Total cost per person of operating parks, recreation Not Comparable to 2003 New measure programs and recreation facilities per person Total participant hours for recreation programs Not Comparable to 2003 New measure Hectares of open space in the City Not Comparable to 2003 New measure Kilometres of trails in the Municipality Not Comparable to 2003 New measure Square metres of space available for recreation Not Comparable to 2003 New measure Comparability Table - Reporting Year 2004 Cost of library services per person Not Comparable to 2003 New measure Cost per use of library service Not Comparable to 2003 New measure Percentage or electronic use Not Comparable to 2003 New measure Percentage of non-electronic uses Not Comparable to 2003 New measure Tra~sl .~,, .... , , Operating cost for Conventional Transit Comparable to 2003 The 2004 results represent the operating costs and service area for the amalgamation of both Pickering and Ajax transit divisions. Number of conventional transit passenger trips per Comparable to 2003 The 2004 results represent person in the service are in a year the operating costs and service area for the amalgamation of both Pickering and Ajax transit divisions. Epnd use Planrang ,. : ~, Percentage of new lots, blocks and/or units with final Comparable to 2003 100% of new lots, blocks approval which are located within the settlement and/or units with final areas approval by the City were located within the settlement areas. Percentage of land designated for agricultural Comparable to 2003 No agricultural lands were purposes which was not re-designated for other uses re-designated during 2004 during 2004 Percentage of land designated for agricultural Comparable to 2003 purposes, which was not re-designated for other uses relative to the base year of 2000. Number of hectares of land originally designated for Comparable to 2003 No agricultural lands were agricultural purposes which was re-designated for re-designated during 2004 other uses during the reporting year 2004 Number of hectares land originally designated for Comparable to 2003 agricultural purposes which was re-designated for other uses since January 1,2000 ATTACHMENT# TO REPORT# ( 5-q- ,'g5 General Government - Efficiency Operating costs for governance and corporate management as % of total municipal operating costs Protection Services - Fire Services Efficiency Operating cost for fire services per $1,000 of assessment 7.40% 5.80% $ 1.18 $ 1.24 Transportation Services - Roadways Efficiency Operating cost for paved roads per lane kilometer Operating cost for unpaved roads per lane kilometer Operating cost for winter control maintenance per lane kilometer Transportation Services - Roadways Effectiveness Percentage of paved lane kilometer rated good to very good Percentage of winter event response that met or exceeded municipal road maintenance standards Transit Services - Transit Efficiency Operating costs for conventional transit per regular service passenger trip Transit Services - Transit Effectiveness Number of conventional transit passenger trips per person in the service area in a year Environmental Services - Sewer System Efficiency Operating costs for urban storm water management (collection, treatment and disposal) per kilometer of drainage system (URBAN) Operating costs for rural storm water management (collection, treatment and disposal) per kilometer of drainage system (RURAL) Environmental Services - Solid Waste Management Efficiency Operating costs for solid waste collection per tonne Environmental Services - Solid Waste Management Effectiveness Number of complaints in a year concerning garbage collection per tonne collected Number of complaints in year concerning garbage collection and recycled material per 1,000 household Environmental Services - Recycling Efficiency Operating costs for solid waste diversion per tonne Environmental Services - Recycling Effectiveness Percentage of residential solid waste diverted Planning and Development ~ Land Use Planning - Effectiveness Percentage of new lots approved which are located in settlement areas Percentage of lands designated for agricultural purposes which was not re-designated for other uses during the reporting year Percentage of land designated for agricultural purposes which was not re-designated for other uses relative to the base year of 2000. Number of hectares of land originally designated for agricultural purposes which was re-designated for other uses during the reporting year Number of hectares of land originally designated for agricultural purposes which was re-designated for other uses since January 1, 2000. $ 787.39 $ 663.82 $ 3,580.81 $ 6,456.69 $ 1,144.21 $ 1,385.46 75.10% 75.10% 100% 100% $ 4.24 $ 4.08 13.26 13.47 $ 678.71 $ 1,196.59 $ 1,340.06 $ 238.51 * n/a $ 59.60 * n/a n/a * n/a 31 * n/a $ 179.06 * Wa 11% 100% 100% 100% 100% 99.80% 99.83% 0 0 15 15 Parks & Recreation - Efficient Operation of Parks Operating cost for parks per person NEW 26.46 Recreation Programs - Efficient Operation of Recreation Programs Operating cost for recreation programs per person NEW 34.21 Recreation Facilities - Efficient Operation of Recreation Facilities Operating cost for recreation facility per person NEW 58.14 Parks, Recreation Programs & Recreation Facilities - Efficient Operations of Parks, Recreation Programs and Recreation Facilities Operating cost for parks, recreation programs and recreation facilities per person NEW 118.91 Parks & Recreation - Open Space is adequate for population Hectares of Open Space per 1,000 person NEW 7.527 ha Trails - To provide recreational opportunities Total kilometers of trails per 1,000 person NEW 0.372 k Participant Hours for Recreation Programs - How Effective the City is in servicing the needs of residents for Recreation Programs Total hours for registered programs NEW 195,420 hrs Recreation Facility Space - Recreation facility space is adequate for population Square metres of recreation facility space per 1,000 person NEW 430.786 sq m. Library - Efficient Library Services Operating cost for library service per person NEW 46.20 Library Services - Efficient Library Services Operating cost for library service per use NEW 1.67 Library Services - Efficient Library Services Library uses per person NEW 27.712 Percentage of Electronic Library uses Percentage of Non - Electronic Library uses NEW NEW 25% 75% * n/a - Responsibility of the Region of Durham in 2004 CHI CITY OF PICKERING YEAR 2004 PERFORMANCE MEASUREMENT REPORT The Performance Measures required to be reported publicly under the Provincially mandated Performance Measurement Program will be available on the City of Pickering's website cityofpickerin.q.com as of September 30, 2005 or available at the Corporate Services Department, ~,nd Floor, Pickering Civic Complex.