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Home My WebLink AboutCAO 20-25Report to Executive Committee Report Number: CAO 20-25 Date: November 3, 2025 From: Marisa Carpino Chief Administrative Officer Subject: 2025 Accessibility for Ontarians with Disability Act Compliance Report File: A-1440 Recommendation: 1. That Report CAO 20-25 regarding the 2025 Accessibility for Ontarians with Disability Act Compliance Report be received; 2. That Council approve the City of Pickering’s Report of full Accessibility for Ontarians with Disability Act Compliance, as set out in Attachments 1 and 2, subject to minor revisions as may be required by the Chief Administrative Officer; 3. That staff be directed to submit the Compliance Report and the required electronic reporting documents to Ministry for Seniors and Accessibility before Wednesday December 31, 2025; and 4. That the appropriate officials of the City of Pickering be authorized to take the actions necessary to implement the recommendations in this report. Executive Summary: The purpose of this report is to seek Council’s approval to submit a 2025 Accessibility for Ontarians with Disability Act (AODA) Compliance Report to the Ministry for Seniors and Accessibility (MSAA) indicating that the City of Pickering is in full compliance with the requirements of the AODA and the Integrated Accessibility Standards Regulation. The Accessibility Advisory Committee endorsed the City’s AODA Compliance Report at their meeting of October 15, 2025. Relationship to the Pickering Strategic Plan: The recommendations in this report respond to the Pickering Strategic Plan Priorities of Advocate for an Inclusive, Welcoming, Safe & Healthy Community. Financial Implications: None. Discussion: The AODA is a law that was enacted in 2005 that sets out a process for developing and enforcing accessibility standards. Through the AODA’s Regulation, five sets of accessibility standards have been established that obligated organizations must comply with. CAO 20-25 November 3, 2025 Page 2 These standards address: customer service; information and communications; transportation; employment; and the design of public spaces. As well, there are general requirements that must be met. Municipalities, as obligated organizations, are required to file AODA Accessibility Compliance Reports with the MSAA every two years. The City of Pickering’s next compliance report is required to be filed, jointly with the Pickering Public Library, by Dece mber 31, 2025. Each reporting year, the MSAA provides a standard electronic compliance questionnaire to be completed and submitted by each municipality. Prior to 2025 these questionnaires have asked approximately 20 to 30 focused questions. The 2025 compliance report, however, is shorter and less specific than in the past. The 2025 AODA compliance report questionnaire (Attachment 1) contains a list of six high- level questions asking for confirmation of the organization’s compliance or non -compliance with the AODA standards including: general accessibility; customer service; information and communications; transportation; employment; and the design of public spaces. Any single “no” response or exception cited to any of the six questions will result in the City being considered “not in compliance” by the Ministry. To provide assurance to Council, the Accessibility Core Staff Team (ACST) has conducted extensive pre-verification work to confirm Pickering’s compliance status, and to identify documentation should evidence of compliance be requested by the MSAA in the future. Staff has observed that recent MSAA audits of municipalities seem more frequent and intense than in prior years. A comprehensive 2025 AODA compliance reporting pre-verification tool (Attachment 2) was developed by the Accessibility Coordinator to support, guide and document the ACST’s pre- verification work. This spreadsheet provided extensive links to the AODA legislation, regulations, as well as implementation guidelines and other reference information . Attachments: 1. 2025 AODA Compliance Report - Questions and Recommended Responses 2. AODA Compliance Pre-Verification Summary Spreadsheet CAO 20-25 November 3, 2025 Page 3 Prepared By: Approved/Endorsed By: Timothy Higgins Mark Guinto Accessibility Coordinator Division Head, Public Affairs & Corporate Communications TH:th Recommended for the consideration of Pickering City Council Marisa Carpino, M.A. Chief Administrative Officer Original Signed By:Original Signed By Kristen Fox for: Original Signed By: # AODA Compliance Report Question Legislation Reference Description Details (Examples) Recommended 2025 AODA Compliance Status (Yes or No) Is your organization in compliance with all applicable requirements of the Employment Standards? 4 Is your organization in compliance with all applicable requirements of the Transportation Standards? O.Reg.191/11, Part 4: Transportation Transportation section includes: - all conventional and specialized transportation providers - available information on accessibility of equipment - accommodate persons when accessibility equipment is non- functioning - accessibility training for employees and volunteers - emergency preparedness and response policies - fares and identification of need for support persons - tranisiton of existing contracts and vehicles Yes General section includes: - establishment of accessibility policies - provision of training on AODA Standards and Human Rights Code - establish, implement, maintain and report on the MYAP - procured/acquired goods and services - self-service kiosks Yes Yes Yes O.Reg. 191/11, Part 4.2: Customer Service Standards Customer Service Standards section includes: - establishment of policies - use of service animals and support persons - notice of temporary distruptions - training for staff and volunteers on provision of goods, services or facilities on AODA and requirments (including how to interact and use equipment/devices) - feedback process accessible to persons with disabilities - format of documents in a timely manner at cost no more than regular cost - in consultation with requesting person 3 O.Reg.191/11, Part 3: Employment Employment section includes: - Recruitment selection, assessment or selection (notification of accommodations) - Notice to successful applicants (policies on accommodation) - Informing employees of supports (updated information on accommodations and accessibility) - Workplace emergency response information (in place and updated) - Documented individual accommodation plans - Return to work process (account for accessibility needs) - Performance management, career advancement and re- deployment (takes into account accessibility needs) Yes Yes Is your organization in compliance with all applicable requirements of the Design of Public Space Standards? 5 O.Reg.191/11, Part 4.1: Design of Public Spaces Design of Public Spaces section includes: Design/construction of new/redeveloped spaces,including technical requirements, consultation and demonstration of any expections for: - recreational trails and beach access routes - outdoor public use eating areas - exterior paths of travel (i.e. ramps, stairs, curb ramps, depressed curbs, pedistrian control signals, rest areas, etc.) - outdoor public eating areas and play spaces - accessible parking and aisles (including minimum number, type and signage) - on-street parking spaces - service counters, fixed queing guides and waiting areas Preventative and emergency maintenance of accessible elements in public spaces - procedure for dealing with temporary disruptions 2 Is your organization in compliance with all applicable requirements of the Information and Communications Standards? O.Reg. 191/11, Part 2: Information and Communications Standards Information and Communications section includes: - accessibile formats and communication supports - accessibile websites and web content - emergency procedure, plans and public safety information (in place and updated) - education and training resources in accessible formats 1 Is your organization in compliance with all applicable requirements of the General Section? O.Reg.191/11, Part 1: General 6 Is your organization in compliance with all applicable requirements of the Customer Service Standards? $WWDFKPHQWWR5HSRUW&$2 2025 AODA Compliance Report - Questions and Recommended ResponseV ID Regulations and Policies Description Links to: AODA Act and IASR Regulation Resources from the Ministry -how to documents Other Resources Conclusion AODA III 14 Accessibility report https://www.ontario.ca/laws/statu https://www.ontario.ca/page/accessi 1.1 te/05a11#BK19 bility-rules-public-sector- organizations Compliant -TH AODA VII 29 Municipal Accessibility https://www.ontario.ca/laws/statu https://www.ontario.ca/page/municip 1.2 Advisory Committees te/05a11#BK38 al-accessibility-advisory-committees Compliant -TH IASR I General Establishment of https://www.ontario.ca/laws/regul https://www.ontario.ca/page/how- 3 accessibility policies ation/110191#BK3 create-accessibility-plan-and-policy 2.1 Compliant -PP IASR I General Accessibility plans https://www.ontario.ca/laws/regul https://www.ontario.ca/page/how- 4 ation/110191#BK4 create-accessibility-plan-and-policy 2.2 Compliant -TH IASR I General Procuring or acquiring https://www.ontario.ca/laws/regul https://www.ontario.ca/page/accessi 5 goods, services or facilities ation/110191#BK5 bility-rules-procurement 2.3 Compliant -CB IASR I General Self-service kiosks https://www.ontario.ca/laws/regul https://www.ontario.ca/page/how- 6 (Maintenance and retrofit, ation/110191#BK6 make-self-service-kiosks-accessible 2.4 infrastructure issues) Compliant -KF Attachment 2 to Report CAO 20-25 2.5 IASR I General 7 Self-service kiosks https://www.ontario.ca/laws/regul ation/110191#BK7 https://www.ontario.ca/page/how- make-self-service-kiosks-accessible Compliant -KF 2.6 IASR I General 8 Self-service kiosks (Recreation) https://www.ontario.ca/laws/regul ation/110191#BK8 https://www.ontario.ca/page/how- make-self-service-kiosks-accessible Compliant -KF 2.7 IASR I General 7 Training https://www.ontario.ca/laws/regul ation/110191#BK7 https://www.ontario.ca/page/how- train-your-staff-accessibility Compliant -PP 3.1 IASR II Information & Communicatio n 11 Feedback https://www.ontario.ca/laws/regul ation/110191#BK11 https://www.ontario.ca/page/how- make-information-accessible Compliant -KF and TH 3.2 IASR II Information & Communicatio n 12 Accessible formats and communication supports https://www.ontario.ca/laws/regul ation/110191#BK12 https://www.ontario.ca/page/how- make-information-accessible Compliant -NJ 3.3 IASR II Information & Communicatio n 13 Emergency procedure, plans or public safety information (accessible format) https://www.ontario.ca/laws/regul ation/110191#BK13 https://www.ontario.ca/page/how- make-information-accessible Compliant -TH 3.4 IASR II Information & Communicatio n 14 Accessible websites and web content https://www.ontario.ca/laws/regul ation/110191#BK14 https://www.ontario.ca/page/how- make-websites-accessible Compliant -NJ 3.5 IASR II Information & Communicatio n 19 Public libraries https://www.ontario.ca/laws/regul ation/110191#BK19 https://www.ontario.ca/page/how- make-information-accessible Compliant -ES 4.1 IASR III Employment 22 Recruitment, general https://www.ontario.ca/laws/regul ation/110191#BK22 https://www.ontario.ca/page/accessi ble-workplaces Compliant -PP 4.2 IASR III Employment 23 Recruitment, assessment or selection process https://www.ontario.ca/laws/regul ation/110191#BK23 https://www.ontario.ca/page/accessi ble-workplaces Compliant -PP 4.3 IASR III Employment 24 Notice to successful applicants https://www.ontario.ca/laws/regul ation/110191#BK24 https://www.ontario.ca/page/accessi ble-workplaces Compliant -PP 4.4 IASR III Employment 25 Informing employees of supports https://www.ontario.ca/laws/regul ation/110191#BK25 https://www.ontario.ca/page/accessi ble-workplaces Compliant -PP 4.5 IASR III Employment 26 Accessible formats and communication supports for employees https://www.ontario.ca/laws/regul ation/110191#BK26 https://www.ontario.ca/page/accessi ble-workplaces Compliant -PP 4.6 IASR III Employment 27 Workplace emergency response information (all Town facilities) https://www.ontario.ca/laws/regul ation/110191#BK27 https://www.ontario.ca/page/how- provide-accessible-emergency- information-staff Compliant -PP 4.7 IASR III Employment 28 Documented individual accommodation plans (emergency response?) https://www.ontario.ca/laws/regul ation/110191#BK29 https://www.ontario.ca/page/how- provide-accessible-emergency- information-staff Compliant -PP 4.8 IASR III Employment 29 Return to work process https://www.ontario.ca/laws/regul ation/110191#BK30 https://www.ontario.ca/page/accessi ble-workplaces Compliant -PP 4.9 IASR III Employment 30 Performance management https://www.ontario.ca/laws/regul ation/110191#BK30 https://www.ontario.ca/page/accessi ble-workplaces Compliant -PP 4.1 IASR III Employment 31 Career development and advancement https://www.ontario.ca/laws/regul ation/110191#BK31 https://www.ontario.ca/page/accessi ble-workplaces Compliant -PP 4.1 IASR III Employment 32 Redeployment https://www.ontario.ca/laws/regul ation/110191#BK32 https://www.ontario.ca/page/accessi ble-workplaces Compliant -PP 5.1 IASR IV Transportation Duties of Municipalities & Taxicabs 78 Duties of municipalities, general https://www.ontario.ca/laws/regul ation/110191#BK86 Compliant -JL 5.2 IASR IV Transportation Duties of Municipalities & Taxicabs 79 Duties of municipalities, accessible taxicabs https://www.ontario.ca/laws/regul ation/110191#BK89 Compliant -JL 5.3 IASR IV Transportation Duties of Municipalities & Taxicabs 80 Duties of municipalities, taxicabs https://www.ontario.ca/laws/regul ation/110191#BK90 Compliant -JL 6.1 IASR IV.1 Public Spaces - Recreational Trails & Beach Access Routes, General 80.6 Trails https://www.ontario.ca/laws/regul ation/110191#BK99 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -AM 6.2 IASR IV.1 Public Spaces - Recreational Trails & Beach Access Routes, General 80.7 Beach access routes https://www.ontario.ca/laws/regul ation/110191#BK100 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -AM 6.3 IASR IV.1 Public Spaces - Recreational Trails & Beach Access Routes, General 80.8 Consultation, recreational trails https://www.ontario.ca/laws/regul ation/110191#BK101 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -AM 6.4 IASR IV.1 Public Spaces - Technical Requirements for Recreational Trails 80.9 Technical requirements for trails, general https://www.ontario.ca/laws/regul ation/110191#BK103 https://www.ontario.ca/page/how- make-public-spaces-accessible www.oakville.c a/getmedia/9b 0a4abc-bd2f- 454e-8ad2- 37f391d0cd0f/ parks- recreational- trail- accessibility- audit.pdf Compliant -AM 6.5 IASR IV.1 Public Spaces - Technical Requirements for Beach Access Routes 80.10 Technical requirements for beach access routes, general https://www.ontario.ca/laws/regul ation/110191#BK105 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -AM 6.6 IASR IV.1 Public Spaces - Technical Requirements for Beach Access Routes 80.11 Common technical requirements, general https://www.ontario.ca/laws/regul ation/110191#BK107 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -AM 6.7 IASR IV.1 Public Spaces - Technical Requirements for Beach Access Routes 80.12 Boardwalks https://www.ontario.ca/laws/regul ation/110191#BK108 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -AM 6.8 IASR IV.1 Public Spaces - Technical Requirements for Beach Access Routes 80.13 Ramps https://www.ontario.ca/laws/regul ation/110191#BK109 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -AM 6.9 IASR IV.1 Public Spaces - Outdoor Public Use Eating Areas 80.16 Outdoor public use eating areas, application https://www.ontario.ca/laws/regul ation/110191#BK114 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -TH 6.1 IASR IV.1 Public Spaces - Outdoor Public Use Eating Areas 80.17 Outdoor public use eating areas, general requirements https://www.ontario.ca/laws/regul ation/110191#BK114 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -TH 6.1 IASR IV.1 Public Spaces - Outdoor Play Spaces 80.18 Outdoor play spaces, application https://www.ontario.ca/laws/regul ation/110191#BK114 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -AM 6.1 IASR IV.1 Public Spaces - Outdoor Play Spaces 80.19 Outdoor play spaces, consultation requirements https://www.ontario.ca/laws/regul ation/110191#BK115 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -AM 6.1 IASR IV.1 Public Spaces - Outdoor Play Spaces 80.20 Outdoor play spaces, accessibility in design https://www.ontario.ca/laws/regul ation/110191#BK116 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -AM 6.1 IASR IV.1 Public Spaces - Exterior Paths of Travel 80.21 Exterior paths of travel, application https://www.ontario.ca/laws/regul ation/110191#BK118 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -AM 6.2 IASR IV.1 Public Spaces - Exterior Paths of Travel 80.22 Exterior paths of travel, general obligation https://www.ontario.ca/laws/regul ation/110191#BK119 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -AM 6.2 IASR IV.1 Public Spaces - Exterior Paths of Travel 80.23 Exterior paths of travel, technical requirements https://www.ontario.ca/laws/regul ation/110191#BK120 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -AM 6.2 IASR IV.1 Public Spaces - Exterior Paths of Travel 80.24 Exterior paths of travel, ramps https://www.ontario.ca/laws/regul ation/110191#BK123 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -AM 6.2 IASR IV.1 Public Spaces - Exterior Paths of Travel 80.25 Exterior paths of travel, stairs https://www.ontario.ca/laws/regul ation/110191#BK125 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -AM 6.2 IASR IV.1 Public Spaces - Exterior Paths of Travel 80.26 Exterior paths of travel, curb ramps https://www.ontario.ca/laws/regul ation/110191#BK125 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -KH 6.2 IASR IV.1 Public Spaces - Exterior Paths of Travel 80.27 Exterior paths of travel, depressed curbs https://www.ontario.ca/laws/regul ation/110191#BK126 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -KH 6.2 IASR IV.1 Public Spaces - Exterior Paths of Travel 80.28 Exterior paths of travel, accessible pedestrian control signals https://www.ontario.ca/laws/regul ation/110191#BK127 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -KH 6.2 IASR IV.1 Public Spaces - Exterior Paths of Travel 80.29 Exterior paths of travel, rest areas https://www.ontario.ca/laws/regul ation/110191#BK128 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -KH 6.2 IASR IV.1 Public Spaces - Exterior Paths of Travel 80.30 Exceptions, limitations https://www.ontario.ca/laws/regul ation/110191#BK128 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -AM 6.2 IASR IV.1 Public Spaces - Exterior Paths of Travel 80.31 Exceptions, general https://www.ontario.ca/laws/regul ation/110191#BK129 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -AM 6.3 IASR IV.1 Public Spaces - Accessible Parking 80.32 Application, off-street parking https://www.ontario.ca/laws/regul ation/110191#BK130 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -JL, TH 6.3 IASR IV.1 Public Spaces - Accessible Parking 80.33 Exceptions https://www.ontario.ca/laws/regul ation/110191#BK131 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -JL, TH 6.3 IASR IV.1 Public Spaces - Accessible Parking 80.34 Types of accessible parking spaces https://www.ontario.ca/laws/regul ation/110191#BK132 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -JL, TH 6.3 IASR IV.1 Public Spaces - Accessible Parking 80.35 Access aisles https://www.ontario.ca/laws/regul ation/110191#BK132 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -JL, TH 6.3 IASR IV.1 Public Spaces - Accessible Parking 80.36 Minimum number and type of accessible parking spaces https://www.ontario.ca/laws/regul ation/110191#BK134 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -JL, TH 6.3 IASR IV.1 Public Spaces - Accessible Parking 80.37 Signage https://www.ontario.ca/laws/regul ation/110191#BK137 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -JL, TH 6.3 IASR IV.1 Public Spaces - Accessible Parking 80.38 Exception https://www.ontario.ca/laws/regul ation/110191#BK138 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -JL, TH 6.3 IASR IV.1 Public Spaces - Accessible Parking 80.39 On-street parking spaces https://www.ontario.ca/laws/regul ation/110191#BK139 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -TH 6.3 IASR IV.1 Public Spaces - Obtaining Services 80.40 Application https://www.ontario.ca/laws/regul ation/110191#BK140 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -TH 6.3 IASR IV.1 Public Spaces - Obtaining Services 80.41 Service counters https://www.ontario.ca/laws/regul ation/110191#BK140 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -TH 6.4 IASR IV.1 Public Spaces - Obtaining Services 80.42 Fixed queuing guides https://www.ontario.ca/laws/regul ation/110191#BK141 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -KF & TH 6.4 IASR IV.1 Public Spaces - Obtaining Services 80.43 Waiting areas https://www.ontario.ca/laws/regul ation/110191#BK142 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -KF & TH 6.4 IASR IV.1 Public Spaces - Maintenance 80.44 Maintenance of accessible elements https://www.ontario.ca/laws/regul ation/110191#BK143 https://www.ontario.ca/page/how- make-public-spaces-accessible Compliant -TH 7.1 IASR IV.2 Customer Service - 80.45 Scope and interpretation https://www.ontario.ca/laws/regul ation/110191#BK144 https://www.ontario.ca/page/how- make-customer-service-accessible Compliant -KB & KF 7.2 IASR IV.2 Customer Service - 80.46 Establishment of policies https://www.ontario.ca/laws/regul ation/110191#BK148 https://www.ontario.ca/page/how- make-customer-service-accessible Compliant -KB, KF & TH 7.3 IASR IV.2 Customer Service - 80.47 Use of service animals and support persons https://www.ontario.ca/laws/regul ation/110191#BK150 https://www.ontario.ca/page/how- make-customer-service-accessible Compliant -KB, KF & TH 7.4 IASR IV.2 Customer Service - 80.48 Notice of temporary disruptions https://www.ontario.ca/laws/regul ation/110191#BK151 https://www.ontario.ca/page/how- make-customer-service-accessible Compliant -KB & KF 7.5 IASR IV.2 Customer Service - 80.49 Training for staff, etc. https://www.ontario.ca/laws/regul ation/110191#BK152 https://www.ontario.ca/page/how- train-your-staff-accessibility Compliant -KF & TH 7.6 IASR IV.2 Customer Service - 80.50 Feedback process required https://www.ontario.ca/laws/regul ation/110191#BK153 https://www.ontario.ca/page/how- make-customer-service-accessible Compliant TH & KF 7.7 IASR IV.2 Customer Service - 80.51 Format of documents https://www.ontario.ca/laws/regul ation/110191#BK154 https://www.ontario.ca/page/how- make-information-accessible Compliant -NJ & KF 8.1 Integrated Accessibility Standards Regulation (IASR) V Compliance 86.1 Accessibility reports https://www.ontario.ca/laws/regul ation/110191#BK159 https://www.ontario.ca/page/accessi bility-rules-public-sector- organizations Compliant -TH