HomeMy WebLinkAboutCS 27-19Cf� ei?
DICKERING
Report to
Executive Committee
Report Number: CS 27-19
Date: October 7, 2019
From: Marisa Carpino
Director, Community Services
Subject: Age Friendly Community Plan
- Endorsement
- File: A-1400
Recommendation:
1. That the City of Pickering Age Friendly Community Plan be endorsed in principle; and,
2. That the appropriate officials of the City of Pickering be authorized to take the necessary
actions as indicated in this report.
Executive Summary: In 2018, the City of Pickering embarked on the journey to create an
Age Friendly Community Plan. To that end, an Age Friendly Community staff project team and an
Age Friendly Community Steering Committee were established in early 2018 and immediately
began their important work to develop an action plan to meet that goal.
As part of that action plan, the City secured the consulting services of Urbanmetrics Inc., a
consultant specializing in the creation of Age Friendly and Older Adult Strategies, to develop an
Age Friendly Community Plan for the City of Pickering. After an extensive review of census data
and demographics, trend analysis, relevant policies, procedures and practices and the
implementation of a comprehensive community consultation program, a City of Pickering Age
Friendly Community Plan has been completed as per Attachment No. 1 to this report.
The City of Pickering Age Friendly Community Plan provides a road map to ensure that local
policies, community programs and services and municipal infrastructure are in line with the needs
of our older adult community. Nearly 70 recommended actions are identified in the Age Friendly
Community Plan that spans across all 8 dimensions that, as defined by the World Health
Organization (WHO), contribute to the actualization of an Age Friendly Community. These
dimensions include Transportation, Housing, Social Participation, Respect & Social Inclusion,
Civic Participation & Employment, Communication & Information, Community Support & Health
Services and Outdoor Spaces & Buildings.
The Age Friendly Community Plan provides a clear framework, over the next five years, which is
categorized by dimension, objective, action item, timeframe and costing range. The top four
priorities to improve age friendliness in Pickering are applicable to the dimensions of Housing,
Community Support & Health Services, Transportation and Communication & Information. This
presents an interesting challenge to City staff because lower tier municipalities, like Pickering, are
not directly responsible for providing three of the four services identified as priorities in our
community. In this way, the challenge for City staff will not only be to develop and implement
CS 27-19 October 7, 2019
Subject: Age Friendly Community Plan Page 2
creative solutions and opportunities that address recommended actions within our area of
responsibility but to also work collaboratively with our provincial, regional and local agencies and
organizations to champion change that addresses recommended actions that fall outside of our
direct mandate.
At this time, City staff seek Council's endorsement of the Age Friendly Community Plan in
principle. The recommendations within the plan will be used by City staff and the Age Friendly
Committee Steering Committee to implement strategies, policies, programs and/or services to
meet the needs of our older adult community.
Financial Implications: Financial implications will be further evaluated by City staff in
consultation with the Director, Finance & Treasurer. The implementation for each project will
depend on when sufficient funds will be available to undertake such work.
Financing and implementation of recommended projects will be brought back to Council for
consideration and final approval.
Discussion: The City of Pickering is committed to developing its first ever Age Friendly
Community Plan, as reflected in the 2018 Current Budget. The intended outcome of the Age
Friendly Community Plan is to develop and nurture an age friendly City which:
• recognizes the great diversity among older persons;
• promotes their inclusion and contribution in all areas of community life;
• respects their decisions and lifestyle choices; and,
• anticipates and responds flexibly to aging -related needs and preferences.
To that end, the City of Pickering created an Age Friendly Community Steering Committee of
interested stakeholders to guide and oversee the development and implementation of the plan.
Applications for this Steering Committee, which were publically promoted, was accepted by staff in
2018. After interviews were conducted, 12 applicants were selected to be part of the AFC Steering
Committee. Consisting of impassioned Pickering residents and representative of seniors
associations/residences, they represent a cross section of our community.
In May 2018, the City also secured a consultant who, with the support of City staff and the Age
Friendly Steering Committee, was responsible to:
a) complete an inventory and review of existing seniors related policies, services and
programs;
b) develop and implement a needs assessment based on extensive public consultation
(through surveys, focus group sessions, interviews, charrettes etc.);
c) compile results and identify gaps/successes; and,
d) develop a five year comprehensive action plan with timelines, responsible
persons/agencies, and estimated costs (if any) to address any deficiencies or further
improve on our strengths.
CS 27-19 October 7, 2019
Subject: Age Friendly Community Plan Page 3
An extensive community consultation campaign was launched from September 2018 to November
2018 (inclusive) that included two public open houses, online public survey, public workshops,
community stakeholder consultation sessions (which invited government agencies, service
agencies, seniors residences and seniors clubs), Council interviews and staff focus group
sessions. The community consultation campaign was promoted in a variety of ways including
newsprint advertisement, eNewsletters, eblasts, roadside signs, electronic facility signs, facility
banners/posters/display boards, social media (Facebook, twitter and Instagram), dedicated
webpage, media release, and the Family Calendar. Over 650 people directly participated in
consultations. Their ideas collectively helped shape the recommendations in the Age Friendly
Community Plan.
The Age Friendly Community Plan reflects the eight features established by WHO in their
document entitled "Essential Features of Age -Friendly Cities". These eight features are widely
recognized as necessary for a community to support independent and active aging for its
residents, and include:
• Outdoor Spaces & Public Buildings — removing barriers to access, enhancing public
streetscapes, parks and open spaces.
• Transportation — ensuring public transit is available and affordable, improving signage,
crosswalks, sidewalks and lighting, implementing large signs, beeping crosswalks, etc.
• Housing — ensuring a mix of affordable housing types while implementing universal and
accessible design within neighbourhoods to improve movement and access.
• Social Participation — providing opportunities for participation in leisure, social, cultural
and spiritual activities in the community, as well as with the family which allows older
people to continue to exercise their competence, to enjoy respect and esteem, and to
maintain or establish supportive and caring relationships. Social participation and social
support are strongly connected to good health and well-being throughout life.
• Respect & Social Inclusion — providing accessible services which are integrated within
the community.
• Civic Participation & Employment — providing volunteer and work locations for retired
and aging members of the community as well as information for those interested in work.
• Communication & Information — making information available and up to date in a format
which is understandable including the provision of age -friendly technology options.
• Community Support & Health Services — providing a range of health services which are
readily accessible as well as community services which promote both active and passive
uses.
The City's Age Friendly Community Plan identifies the following objectives in order of priority:
Housing: The City of Pickering will strive to implement local policies and act as an advocate for
access to a variety of accessible and affordable housing options for older adults.
Community Support & Health Services: The City of Pickering will work collaboratively with
various community partners to improve convenient access to a complete range of community
support and health service for older adults.
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Subject: Age Friendly Community Plan Page 4
Transportation: The City of Pickering will work in partnership with Durham Region Transit and
Metrolinx to ensure that safe, accessible and convenient transit alternatives are available
throughout the local community.
Community & Information: The City of Pickering will deliver clear and concise communications
in multiple formats to ensure that residents of all ages have access to information about programs
and services available locally.
Social Participation: The City of Pickering will provide a diverse range of opportunities for older
adult residents to participate in leisure, recreational, educational and cultural activities to help
strengthen personal connections to the local community and avoid isolation.
Respect & Social Inclusion: The City of Pickering will advocate respect and inclusion by
celebrating inclusivity and diversity.
Civic Participation & Employment: The City of Pickering will demonstrate leadership with
respect to employment and volunteerism by identifying meaningful opportunities for older adults to
work with the City and/or community partners.
Outdoor Spaces & Buildings: The City of Pickering will employ sustainable community planning
and infrastructure management to ensure that parks, community centres, and public buildings are
accessible for all residents.
At this time, City staff seek Council's endorsement of the Age Friendly Community Plan in
principle. The recommendations within the plan will be used by City staff and the Age Friendly
Steering Committee to implement strategies, policies, programs and/or services to meet the needs
of our older adult community.
Attachments:
1. Age Friendly Community Plan
CS 2719 October 7, 2019
Subject: Age Friendly Community Plan Page 5
Prepared By: Approved/Endorsed By:
Marisa Carpir'Fo'
Director, Community Services
:mc
Richard Ho
recto
Paul Big
Director, orpo ate Services & City Solicitor
Orn
ngineering Services
Kyle Bentley
Director, City Development
Recommended for the consideration
of Pickering City Council
agoil
Tony Prevedel, P.Eng.
Chief Administrative Officer
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Attachment #1 to Report CS 27-19
61,4
DICKERING
PICKERING AGE FRIENDLY
COMMUNITY PLAN
Final Report
Pickering, Ontario
September 12, 2019
Prepared by:
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market, economic and strategic advisors
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market, economic and strategic advisors
This document is available in alternative formats upon request by contacting:
info@urbanMetrics.ca
416-351-8585 (1-800-505-8755)
Contents
1.0 Background 3
1.1 Introduction 4
1.2 Goals 6
1.3 Profile of Older Adults in Pickering 7
2.0 Methodology 10
3.0 Research Findings 13
3.1 Inventory of Existing Municipal Programs for Older Adults 14
3.2 Review of Background Documents 14
3.3 Marketing Practices 20
3.4 Funding Options 20
3.5 Allocation of Fees 22
3.6 Age Friendly Best Practices 24
4.0 Consultation Overview 27
4.1 Consultation Approach 28
4.2 Consultation Findings 29
5.0 Age Friendly Community Plan 38
5.1 Vision & Guiding Principles 39
5.2 Structure, Timeframe & Costing 39
5.3 Age Friendly Goals & Recommended Actions 41
6.0 Conclusions 55
Appendix A Inventory of Existing Municipal Programs for Older Adults 57
Appendix B References 58
Figures
Figure 1-1: Age Friendly Community Dimensions 5
Figure 1-2: Pickering Existing & Future Older Adult Population by Age 7
Figure 1-3: Map of Pickering Older Adult (55+) Population by Neighbourhood 8
Figure 2-1: Methodology Overview 11
Figure 3-1: 55+ Aging Well Together Newsletter 20
Figure 4-1: Consultation Approach Overview 28
Figure 5-1: Timeframe for Recommended Actions 40
Figure 5-2: Order of Magnitude Costing for Recommended Actions 40
Pickering Age Friendly Community Plan — Final Report (Pickering, Ontario) 1 1
Executive Summary
The Age Friendly Community Plan ("AFCP") provides a road map for the City of Pickering to
ensure that local policies, community programs and services, and municipal infrastructure are
attuned to the needs of an aging population base.
The AFCP is an innovative and inclusive approach to planning for the needs of the aging
population, which establishes a framework to help older adults maintain their independence
and age in place — in their homes and in their communities — for as long as possible. There is
a shared understanding that policies and programs that are deliberately designed to support
the day-to-day needs for older adults in corners of our community lead to more enriching, and
indeed healthier outcomes for all generations.
The foundations of this plan are built upon collaboration and extensive community
consultation. The consultation undertaken as part of the AFCP has included input from local
residents, community service organizations, municipal staff and elected officials. The AFCP
builds on a variety of existing local, regional and provincial initiatives and recognizes that a
collaborative approach is essential to optimize programs and services for older adults in order
to make Pickering an age friendly community.
The term "older adults" — which is used widely in this report - refers to individuals who are 55
years of age, or older. We recognize that "older adults" are not a single, homogeneous
demographic grouping, and there is significant diversity — and intergenerational differences
within this population segment.
Older adults currently represent the fastest growing segment of the local population in
Pickering and older adults are forecast to represent an increasing share of the population in
Pickering over the next decade. As of 2016, older adults represented approximately 30% of
the total population in Pickering, and by 2032 older adults are forecast to account for
approximately 43% of the total population in Pickering. Therefore, it is necessary for the City
of Pickering to be proactive to ensure that the appropriate policies, programs, services and
infrastructure are in place to address the current and future needs of older adults in Pickering.
According to the World Health Organization ("WHO"), there are eight specific "dimensions"
which contribute to the actualization of a truly Age -Friendly community. These include:
1) Transportation
2) Housing
3) Social Participation
4) Respect & Social Inclusion
5) Civic Participation & Employment
6) Communication & Information
7) Community Support & Health Services
8) Outdoor Spaces & Buildings
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Inclusivity and accessibility in all aspects of community life are the key foundations which
support age friendly community planning.
Based on extensive background research and consultation with residents and local
stakeholders, the top priorities to improve age friendliness in Pickering relate specifically the
following four community dimensions:
1) Housing
2) Community Support & Health Services
3) Transportation
4) Communication & Information
While these four dimensions should be viewed as priority areas where staff and elected
officials will provide leadership, guidance and support, the municipality will continue to
improve and refine policies, programs and services connected to all eight WHO -defined
community dimensions.
The Age Friendly Community Plan has been structured to include an overall objective for
each of the age -friendly community dimensions, and a series of recommended actions (68 in
total) that the City of Pickering will actively champion to achieve more age -friendly community
outcomes in all parts of the City.
Each recommended action in this document has been classified according to the expected
timeframe for implementation along with an estimated order of magnitude cost.
The goals and recommended actions outlined in this document have drawn on many other
local, regional and provincial policies and published reports, and have been reviewed and
vetted by members of the project steering.
The overall timeframe for the Age Friendly Community Plan extends until 2023 (5 years).
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Pickering Age Friendly Community Plan — Final Report (Pickering, Ontario) 1 3
1.0 Background
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1.1 Introduction
For the first time in history, older adults (age 55+) in Canada now outnumber youth.
In Pickering, like many communities across the county, older adults now represent the fastest
growing segment of the population. This trend is projected to continue over the next decade,
with older adults representing a growing share of the population in Pickering. Cities like
Pickering need to be proactive to ensure that local policies, programs, services and spaces
are available to, and aligned with, the diverse and changing needs of the community.
In 2002, the World Health Organization ("WHO") released the Policy Framework on Active
Ageing, a document designed to help support and enhance the quality of life for older adults
in communities around the world by encouraging locally -rooted policy changes that promote
healthy lifestyles and active civic participation.
Building on this framework, the WHO formally launched the Global Age Friendly Cities Project
in 2006. Since that time, communities of all sizes around the world have taken up the
challenge to realign, and in some cases, redesign their decision-making efforts to better
support the needs of all residents, including older adults.
By definition, age friendly communities deliver policies, programs, services and infrastructure
that enable residents to maintain their independence as they age. Inclusivity and accessibility
in all aspects of community life are the two fundamental pillars of age friendly communities.
The age friendly movement was initiated with a clear recognition that when communities
provide the appropriate policies, programs, services and infrastructure for older adults, all
residents directly benefit — regardless of age.
All age friendly communities support active aging as follows':
• Recognizing the wide range of capacities and resources among older adults;
• Anticipating and responding flexibly to aging -related needs and preferences;
• Respecting the decisions and lifestyle choices of older adults;
• Protecting older adults who are most vulnerable; and,
• Promoting the inclusion and contribution of older adults in all areas of community
life.
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Pickering Age Friendly Community Plan — Final Report (Pickering, Ontario) 1 5
The WHO Global Age Friendly Cities Project encompasses eight community dimensions, as
summarized in Figure 1-1.
Figure 1-1: Age Friendly Community Dimensions
0
SOCIAL
PARTICIPATION
AGE FRIENDLY COMMUNITY DIMENSIONS
SOURCE: urbanMetrics inc. based on WHO Age Friendly Cities: A Guide.
The City of Pickering is directly responsible for the delivery of a wide variety of age friendly
programs and services, including those available in community centres, parks and libraries
across the City. The City also maintains a suite of specific programs and services designed
to help older adults in their homes, such as snow removal and fire safety education.
The City, however, is not the only provider of age -friendly programs and services. The needs
and interests of older adults are supported by a large and diverse network of not-for-profit
groups, community organizations, faith groups, clubs and private organizations that enrich the
lives of older adults in many ways. The Regional Municipality of Durham ("Durham Region")
and the Province of Ontario ("the Province") also play a key role in delivering programs and
services to older adult residents.
The Pickering Age Friendly Community Plan builds on the Age Friendly Durham Strategy and
Action Plan (2017), given that certain programs and services that support the needs of older
adults in Pickering — Transportation, Housing and Community Support and Health Services —
are delivered by Durham Region.
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Recognizing that the City of Pickering is not the exclusive provider of all programs and
services for older adults, collaboration, outreach and partnerships will be fundamental to
the success of the Pickering Age Friendly Community Plan.
For programs and services that the City of Pickering is not directly involved with, there is still
an important advocacy role to identify and address issues impacting older adults in Pickering,
and to help support clearer, more effective communication about programs and services
available for Pickering residents, including those offered by other community partners.
1.2 Goals
The AFCP is intended to serve as a guide for establishing an inclusive and innovative
approach to policy development, service delivery and community partnerships that will
transform Pickering into an age friendly community.
The goals of the Age Friendly Community Plan are to:
1) Create a vision that aligns with Council priorities and the needs of older adults in
Pickering.
2) Infuse principles of sustainability, accessibility and integration into the development of
age -friendly policies, programs, services and infrastructure.
3) Assess strengths, weaknesses, opportunities and threats relating to age -friendliness in
Pickering.
4) Identify and assess the diverse needs of older adults, service providers, community
service organizations, etc.
5) Enhance community cooperation and partnerships.
6) Promote civic engagement, healthy living and physical activity among older adults.
7) Build a stronger sense of community through enhanced branding and marketing.
8) Enhance overall quality of life for older adults.
9) Incorporate new technologies and emerging trends that address the needs of older
adults.
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1.3 Profile of Older Adults in Pickering
Based on the most recent Census, the population of older adults in Pickering was 27,185 as
of 2016. This represents approximately 30% of the total population of Pickering.
Going forward, significant population growth is projected for older adults in Pickering. By
2022, the size of the older adult population in Pickering is projected to reach approximately
46,000, or approximately 38% of the total population. By 2032, the older adult population in
Pickering is projected to reach approximately 68,300, which represents approximately 43% of
the total population.
Figure 1-2 illustrates the existing and future distribution of older adults in Pickering according
to age.
80,000
70,000
60,000
50,000
40,000
30,000
20,000
10,000
0
Figure 1-2: Pickering Existing & Future Older Adult Population by Age
100%, 27,035
2016
100%, 45,976
23%, 10,458
32%, 14,535
46%, 20,983
2022
100%, 68,290
35%, 24,226
33%, 22,809
2032
■ 55 - 64 Population ■ 65 - 74 Population 75+ Population
SOURCE: urbanMetrics inc. 2016 population based on 2016 Statistics Canada Census data. 2022 and 2032
population based on Ontario Ministry of Finance Ontario Population Projections Update, 2017 — 2041 and the
City of Pickering 20 Year Population Forecast.
Figure 1-3 illustrates that the neighbourhoods in Pickering that account for the largest
concentrations of older adult residents include: Liverpool, Amberlea, City Centre and West
Shore.
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The City Centre has, by far, the highest older adult population density of any neighbourhood
in Pickering, with older adults representing close to 50% of the total population base. The
City Centre neighbourhood also accounts for the greatest concentration of residents who are
75 years of age or older. The rapidly growing older adult population is creating increased
demand for programs and services in Pickering.
Figure 1-3: Map of Pickering Older Adult (55+) Population by Neighbourhood
OTHER PICKERING
THOMPSON'S CORNERS
INNOVATION CORRIDOR
WILSON MEADOWS
MOUNT. PLEASANT_ 'BROOK•
AUNTiON
EIGHTS
BROCK RIDGE
LIVERPOOL
ROUGE PARK
LAGE EAST
.ENTRE
DUNBARTON
AMBERLEA
WOODLANDS
El 6,000 — 10,000
❑ 4,000 — 6,000
❑ 2,000 — 4,000
❑ 1,000 - 2,000
[ o-1,000
BROCK INDUSTRIAL
BAY RIDGES
RvUGy EMOUNT
ORE
ROSEBANK
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kilometres
Scale: 1:111,000
SOURCE: urbanMetrics inc. based on the City of Pickering Open Data Portal: Pickering
Neighbourhoods and Statistics Canada 2016 Census data.
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Pickering Age Friendly Community Plan — Final Report (Pickering, Ontario) 1 9
In Pickering, females account for approximately 53% of the older adult population.
Recognizing that women have a higher life expectancy compared to men, females represent
an increasing share of the older adult population and the gender bias is more pronounced as
age increases"; with females representing 65% of the older adult population in Pickering that
is 85 years of age or older.
Living as a couple, either with a spouse or common-law partner, is the most common living
arrangement for older adults in Pickering, however, many live alone, and are, therefore, more
vulnerable to social isolation. The percentage of older adults living alone is particularly high in
the City Centre and Liverpool neighbourhoods, due to the composition of the housing stock.
For example, approximately 75% of the housing stock in the City Centre neighbourhood is
comprised of high-density apartment units, compared to just 9% for Pickering as a whole.
In general, the current generation of older adults maintains greater wealth than previous
generations"', however, many older adults still depend on fixed incomes, and many retirees
face precarious financial security. The growing number of older adults using food banks, for
example, is a reflection of the financial vulnerability of many older adults face and exemplifies
the increasing daily costs of living, particularly in the Greater Toronto Area. "' In Pickering,
there are several neighbourhoods which demonstrate a high concentration of low-income
seniors, namely: Liverpool, City Centre, Bay Ridges, Village East, Amberlea and West Shore.
In terms of ethnic origins, Pickering has historically had a strong concentration of residents
with English-speaking European backgrounds (e.g. English; Scottish; Irish). Over the past
twenty years however, the city's population has become increasingly more diverse, with a
growing proportion of residents with Asian and Middle Eastern backgrounds. Going forward,
an increasing proportion of Pickering's older adults will be represented by visible minorities
and more culturally diverse groups. This will, most certainly, have implications with respect to
the design and delivery of City -run programs and services targeting older adult residents.
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2.0 Methodology
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Pickering Age Friendly Community Plan — Final Report (Pickering, Ontario) 1 11
The Pickering AFCP has been built upon extensive community engagement with local
residents, community service organizations, municipal staff and elected officials.
The actions identified in this plan are based on the insights and involvement of more than 500
older adults, including information gathered through an online survey and direct face-to-face
workshops with community leaders and engaged citizens.
Launch
Figure 2-1: Methodology Overview
• Established project team relations/reporting
• Clarified project objectives
• Identified key stakeholders
• Reviewed primary issues for local older adults
• Identified data gaps
• Reviewed parallel studies and policies
• Established communication protocols
Investigate\(.Revieweci background materials
•
Established demographic profile of older adults
• Developed comprehensive inventory of older adult programs
and services
• Identified best practices and benchmarks
• Identified existing resources and gaps
• Prepared SWOT analysis for older adult programs and
J` services
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SOURCE: urbanMetrics inc.
• Conducted in -the -field research, including:
• Seniors Active Living Fair — 140 participants
• Online survey — 478 fully completed survey responses
• Key stakeholder interviews — Mayor and Council
• Internal and external stakeholder focus group sessions — 8
meetings
• Consolidated research findings related to background
materials, demographics, inventory, best practices, etc.
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Refine
Report
Figure 2-1: Methodology Overview
• Conducted public workshops to validate survey research
findings
• Established strategic priorities to address the needs of older
adults
• Identified resources and partnerships required to implement
strategic priorities
• Established core elements of Age Friendly Community Plan
• Translated input from background research and consultations
into Age Friendly Community Plan that includes clear
outcomes
SOURCE: urbanMetrics inc.
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3.0 Research Findings
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3.1 Inventory of Existing Municipal
Programs for Older Adults
An inventory of existing community resources for older adults that are operated by the City of
Pickering was assembled by the Age Friendly Community Plan project team. While it is
recognized that the City of Pickering is not the exclusive provider of all programs and services
for older adults, this inventory has been assembled to confirm the existing range of programs
and services available for older adults in Pickering and help to identify where the allocation of
municipal resources would help to improve age -friendliness.
More than 60 existing programs and services for older adults in Pickering, which are
operated by the City have been identified. The full inventory has been provided in Appendix
A, and indicates potential opportunities and future directions, which have been considered as
part of the recommended actions presented later in this report.
3.2 Review of Background Documents
The goals and recommended actions outlined in the Age Friendly Community Plan have
drawn on many other local, regional and provincial policy documents and published reports
including, but not limited to, the following:
• WHO Essential Features of
Age Friendly Cities
• WHO Age -Friendly Cities
Project Methodology
• Region of Durham
Transportation Master Plan
• At Home in Durham: Region
of Durham Housing Plan
• City of Pickering Official Plan
(Edition 7)
• City of Pickering Cultural
Strategic Plan
• City of Pickering Recreation
and Parks Master Plan
• City of Pickering Integrated
Transportation Master Plan
• City of Pickering Current
Budget
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• Finding the Right Fit: Age -
Friendly Community Planning
• Metrolinx Regional
Transportation Plan
• Region of Durham Age
Friendly Durham Plan
• Seaton Sustainable Place -
Making Guidelines
• Pickering City Centre Urban
Design Guidelines
• City of Pickering Accessibility
Plan
• Pickering Public Library
Master Plan
• City of Pickering Seniors
Business Plan
• City of Pickering Capital
Budget
Pickering Age Friendly Community Plan — Final Report (Pickering, Ontario) 1 15
Focusing on background documents prepared by, or on behalf of the City of Pickering, the
policies and recommendations pertaining to older adults and/or seniors from a number of the
key background documents noted above have been summarized in the following subsections.
City of Pickering Official Plan
The City of Pickering Official Plan (Edition 8) provides an overarching policy
framework for building complete communities for people of all ages and
abilities.
PICKERINC
Pickering Official Plan
Edition 8
Section 6.4(c), for example, encourages the provisions of affordable and
supportive housing options for individuals with special needs, including low-
income residents and seniors.
Section 7.8(g) encourages the location of new seniors' centre in the City Centre
neighbourhood. Furthermore, Section 7.9 indicates that there is an opportunity for new
community facilities to be designed as multi-purpose facilities designed to meet the needs of
seniors, youth and other population segments. The new community centre planned in
downtown Pickering, which will be dedicated to programming for youth and seniors, reflects
these policies.
Future updates to the City of Pickering Official Plan should consider more emphasis on older
adults and age -friendliness, recognizing that the older adult population is growing at a rapid
pace, and that by making improvements to enhance the quality of life for local older adults,
there are benefits shared by residents of all ages.
City of Pickering Cultural Strategic Plan
The City of Pickering Cultural Strategic Plan indicates that an inclusive
approach to cultural planning and development must address the needs of
seniors. The plan identifies the preferred cultural and leisure activities of
seniors, restrictions or barriers to participation in cultural events/activities
and gaps with respect to the cultural programs and services available in
Pickering. Input collected from focus group sessions with local seniors
informed the analysis and recommendations.
Section 3.2.5 indicates that "housing developments should be designed to
support residents through their lifespan and not segregate seniors, but integrate them in the
community."
Section 3.2.7 indicates that the most important cultural activities for local seniors include,
crafts, heritage activities (e.g. Scottish and Irish celebrations), music, theatre, computer
education, graphics and honour library. Notable gaps in Pickering include, dancing (e.g. line,
clog, etc.), Zumba, Tai Chi, art classes, indoor walking club.
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Future updates to the City of Pickering Cultural Strategic Plan should place greater emphasis
on the increasing diversity of older adults and/or seniors in Pickering and identifying the types
of programs and services that would encourage community engagement and social
participation, regardless of cultural background.
City of Pickering Recreation and Parks Master Plan
City of Pickering y.w•vo
Recreation & Parks Master Plan
PICKERiNG
The City of Pickering Recreation and Parks Master Plan acknowledges the
large and rapidly growing population of older adults, and the corresponding
increase in demand for health and wellness programs, arts and cultural
programs and programs that encourage social interaction and cognitive
stimulation. Providing a dedicated space for older adults and seniors was
identified as one of the top 5 priorities for public spending on recreation and
parks facilities in Pickering. This new facility is intended to replace the aging
East Shore Community Centre, which was identified as being in poor condition. The new
facility is planned to include a full-size gymnasium, dedicated spaces specifically for seniors
and youth and multi-purpose spaces.
The City of Pickering Recreation and Parks Master Plan highlights a number of promising
practices with respect to recreational opportunities for older adults, including:
• Lack of amenities such as shade, seating, washrooms and water fountains act as a
barrier to participation;
• Seniors' housing facilities and/or older adult clubs are expanding function as
community hubs, which offer a comprehensive array of programs and services (e.g.
financial planning; health care; housing; recreation; etc.); and,
• Parks and Recreation Ontario has developed a framework referred to as HIGH FIVE,
which is intended to encourage widespread participation amongst older adults.
Pickering is currently well-positioned with respect to older adults and/or seniors, in relation to
the City's parks and recreation planning. Going forward, it will be important to ensure that
age -friendly considerations continue to be embedded in future updates.
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City of Pickering Integrated Transportation Master Plan
The City of Pickering Integrated Transit Master Plan, which is currently
ongoing, is intended to provide strategic direction with respect to the policies,
programs and infrastructure improvements required to address existing and
future transportation needs in Pickering. Phase 1 of the City of Pickering
Integrated Transit Master Plan summarizes the findings from public
engagement workshops. Approximately 29% of survey respondents for
Phase 1 were older adults. Public input received at public engagement
workshops indicated that improved transportation options are needed for
seniors, and bus stops must be located closer to recreation facilities.
Examples of key issues identified through the consultation process with older adults include:
• Limited connections between public transit services and population destinations, such
as shopping and seniors' centres;
• Frequency of public transit services is inconvenient (e.g. 30 -minute service);
• Lack of coordination and integration between Durham Region Transit, GO Transit and
Toronto Transit Commission;
• Not enough existing bus shelters and more information and seating amenities are
required;
• Lack of mid -block pedestrian connections;
• Maintenance, accessibility and safety of sidewalks require improvements;
• Limited parking options in the City Centre neighbourhood and along the waterfront;
and,
• Traffic and congestion along major roads (e.g. Kingston Road, Brock Road).
Pickering is currently well-positioned with respect to older adults and/or seniors, in relation to
the City's transportation planning, with a number of policies and recommendations in place to
address issues commonly faced by local residents. Going forward, it will be important to
ensure that age -friendly considerations continue to be embedded in future updates, and that
emerging transportation trends (e.g. autonomous vehicles, ridehailing services) are
considered.
City of Pickering Accessibility Plan
The City of Pickering Accessibility Plan establishes a framework to guide the
accessibility standards for the municipality to ensure compliance with
Provincial regulations. The Plan provides integrated accessibility standards
with respect to the built environment, transportation, employment, information
and communications.
.221116 Putensltllilly Plan
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Pickering is currently well-positioned, with the majority of the policies and recommendations
included in the City of Pickering Accessibility Plan intended to address the needs of local
seniors and/or older adults.
City of Pickering Capital Budget & Current Budget
The City of Pickering Capital Budget indicates that as of 2018, $26,950,000
was allocated for the development of new seniors' and youth community
centre planned in the City Centre neighbourhood. It also indicates that a total
of $27,705,000 is allocated to this project between 2018 and 2022.
The City of Pickering Current Budget indicates that the following budget items
were included for the following initiatives related specifically to seniors and/or
older adults:
PICKERING
2018
Draft
Capit I Budget
PICKERING
2018
Draft
Current Budget
• Age Friendly Community Plan
• OACAO Active Living Fair/Aging Well Expo & Speaker Series
• June Seniors' Month Celebration
• Seniors Snow Removal Program
• Low Income Seniors/Persons with Disabilities Property Tax Grant
• Grants to Seniors' Clubs (e.g. PROBUS, South Pickering Seniors Club)
Recognizing the significant ongoing and future older adult population growth in Pickering,
greater resources should be allocated to serve this demographic going forward.
Pickering City Centre Urban Design Guidelines
The Pickering City Centre Urban Design Guidelines establishes a framework
to guide the development of the City Centre neighbourhood, and reinforce
this area as the heart of the community. Demonstrating commitment to
innovative design of a barrier -free and accessible City Centre is among the
guiding principles. One of the central features planned for the City Centre in
future years is the seniors and youth community centre.
Although intended to benefit all people, the Pickering City Centre Urban
Design Guidelines also include guidelines and recommendations that especially address the
needs of older adults and seniors. For example, Section 3.4.3 indicates that "transit stops
shall be located next to uses that generate high transit use such as seniors residences..."
The Pickering City Centre Urban Design Guidelines should include additional guidelines to
make the built environment in the City Centre more age friendly, recognizing that seniors
and/or older adults account for the majority of the population in this area. Currently, the only
guidelines that relate specifically to seniors and/or older adults are related to transit. There
Pickering City Centre
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should be greater emphasis on older adults and age -friendliness, recognizing the related
benefits that would be shared by residents of all ages.
City of Pickering Adults 55+ Business Plan
The City of Pickering Adults 55+ Business Plan establishes a plan to ensure
that high quality leisure facilities, programs and events are available to older
adults (i.e. 55 years of age or older) in Pickering, recognizing the growing
population and increased demand for programs and services.
PICK?RING
Adults 55+
Business Plan
The goals of the Plan include:
• To share information and maintain regular and open communication with older adults in
Pickering to assess and meet their leisure service needs.
• To review existing programs and implement new programs to provide high quality
leisure opportunities for adults in accessible locations.
• To provide support with activities, communications and trips for existing Seniors Clubs
operating in Pickering.
• To effectively market programs and events to Pickering residents.
• To optimize the use of existing recreational facilities.
• To establish a new multi -use facility in the City Centre neighbourhood.
• To establish a new multi -use facility to serve future residents living in Seaton.
The City's Adults 55+ Business Plan should be revisited and revised periodically to monitor
progress and ensure that strategic directions are up-to-date and reflect the prevailing needs
of the local older adult population.
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3.3 Marketing Practices
Although a variety of methods are currently used by the City to
market programs and services for older adults, 47% of local
residents who responded to the public survey undertaken as
part of this study do not believe that marketing materials and
communications are reaching all residents. This suggests that
current marketing strategies employed by the City should be
reconsidered and adapted accordingly to ensure that there is
greater awareness of the programs and services available for
older adults in Pickering.
There are a number of inherent challenges related to the
delivery of marketing materials and communications targeted at
older adults (e.g. delivering communications in urban and rural
settings; delivering communications to isolated and/or highly
vulnerable older adults; etc.). Most notably, there is a
generational divide within the older adult population segment,
whereby those who 75 years of age or greater generally have
less familiarity and more limited access to technology, compared to those who are under 75
years of age. Both familiarity and access to technology are important determinants of
communication preferences.
While many older adults still rely on traditional information sources to access information
about programs and services available locally, going forward, more and more older adults will
be comfortable with technology and electronic communications. Recognizing that a transition
period is underway with respect to the preferred marketing and communications preferences
of older adults, communications targeted at older adults must continue to be delivered in more
traditional formats (e.g. newspapers; community bulletin boards; hard -copy information
guides; etc.), in addition to more modern formats (e.g. email; social media; etc.). Going
forward, it is anticipated that trend towards more electronic communications will continue, as
suggested by survey respondents; with approximately 40% of survey respondents having
indicated that their preferred method of receiving communications was via email.
Figure 3-1: 55+ Aging
Well Together Newsletter
55+
PICKERING Aging Well Together
Big Band Events
159u,W. North 24
aW pm 466 pm
Paixrlrg Aes complex
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June is Seniors Month!
3.4 Funding Options
Coln us on Sunday, lune 9 at the Pbkedrg Recreation Complexae
we celebrate Seniors Mm1h and theCnly olpickning5 Sen'mr grim
Year. George lake kg Band will perform Ioryour listening andfor
dancing pleasure.
Lght reneshments will be available.
For more Information on this or other events please call
n5_420.6593 or elolt our website as pickenngsaMdults55plus
peuedilmirW,(Lr-aeeewr sird-redrd.w.
pickenng.cafadults55plus 905.420.6588 Aging hell Lrgerher
Despite the need for additional funding to support programs and services for older adults, the
range of existing funding options for the implementation of programs and services for older
adults is very limited in Pickering, elsewhere in Durham Region and throughout the Province.
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Historically, the City of Pickering has been quite successful in securing grants to provide
funding for older adult programs and services. For example, the City has been successful in
securing the following grants on an annual basis:
Type Description
Number of
Seniors Impacted
Annually
Seniors Community
Grant
City applies for annual grant of $8,000
to organize a free Active Living Fair,
which provides information about
programs and services for older adults.
The event includes information booths,
a luncheon and guest speakers focusing
relevant topics for older adults.
1,000+
New Horizons for
Seniors Grant
City applies for annual grant up to
$25,000 to start a new recreational
program and purchase supplies as
required; with the requirement that the
program needs to be sustainable after
the initial grant year.
5,000+
Seniors Active Living
Centres Grant
City applies for annual grant to provide
funding for programs at the East Shore
Community Centre ($42,700 in 2018)
and the George Ashe Library and
Community Centre ($42,700 in 2018).
There is also a Special Grant, which can
provide up to $15,000 of additional
funding for both facilities. The funding is
generally used for facility upgrades,
staffing, maintenance, supplies and
other miscellaneous costs.
1,500+
Going forward it will be important to continue to apply for these grants, recognizing that the
pool of federal and provincial funding available for older adult programs and services is
currently very limited, while the demand is growing in -step with significant older adult
population growth. The Provincial government provides an inventory of grants by sector
(http://www.grants.qov.on.ca/GrantsPortal/en/OntarioGrants/GrantOpportunities/GrantsbySec
for/index.htrr ), including grants for seniors. However, the funding window for many
government grant programs is limited (e.g. two years), and funding is not available in
perpetuity. Going forward, it will be important to explore new grants and funding sources as
they emerge based on Provincial and Federal mandates and budgets.
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3.5 Allocation of Fees
The City currently utilizes three different lenses to determine eligibility for subsidized
programs and services for older adults in Pickering. These include: age, income and
physical limitations. However, these three lenses are not universally applied to all
programs, nor are they consistent across all City departments.
For most existing City programs and services for older adults, age is currently the primary
determinant of eligibility for discounts and subsidies. However, there are varying definitions of
older adults between City departments, and even within departments. For example, there are
specific recreation programs that are provided at discounted rates for residents who are 55
years of age or older, however, residents who are 65 years of age or older are able to
participate in any City program at a discounted rate.
The inconsistencies within the current approach to delivering discounted programming to
older adults leads to confusion and a lack of awareness about eligibility. Recognizing the
substantial growth forecast with respect to Pickering's older adult population, an eligibility
model that universally delivers subsidies based on age, and age alone is simply not financially
feasible going forward. Future growth rates and increases in the demand for municipal
programs and services amongst older adults will greatly outpace future budget increases in
Pickering. Therefore, changes are required to ensure that the City can continue to deliver
vital programs and services at the highest level possible.
From a policy perspective, the pervasive use of discounts and subsidies for people of a
certain age is quickly proving to be an unsustainable delivery model for programs and
services delivered by governments of all types. Instead, the adoption of a delivery model
based on ability -to -pay is becoming more prevalent.
To maintain consistency, it is recommended that the City of Pickering create a harmonized
definition of older adults, applicable across all City departments and for all seniors clubs
supported by the City (e.g. Greenwood Seniors Club, Claremont Seniors Club, St. Martins
Seniors Club, Rouge Hill Seniors Club, South Pickering Seniors Club, etc.). Harmonizing the
age definition of older adults across all City departments, would help to minimize confusion
and improve the clarity of communications for older adults in Pickering.
To alleviate the growing financial strains of delivering City -operated programs and services,
and to help ensure that all households have equitable access to programs and services —
regardless of age, income, or other factors — the City of Pickering should consider introducing
an ability -to -pay model, whereby eligibility for subsidized services would be determined
based on residents' needs and financial capacity to pay for programs and services, rather
than age. Many communities in Ontario (e.g. City of Mississauga, Town of Halton Hills, City of
Kingston, etc.) have successfully implemented `ability -to -pay programs' designed to ensure
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that all residents, including low-income older adults are able to access municipal programs
and services.
Recognizing the rapid pace of growth amongst the older adult population in Pickering (see
Figure 1-2), there will undoubtedly be a notable increase in terms of the demand for municipal
programs and services. However, municipal resources are limited and future growth rates
among older adults will significantly outpace future budget increases in Pickering. Therefore,
changes are necessary to ensure that the City of Pickering can continue to deliver high quality
programs and services to all local residents, without placing additional financial burden on all
taxpayers, for example, through an increase in property taxes. The implementation of an
ability -to -pay framework would help to ensure equitable access to programs and services for
Pickering residents, by prioritizing subsidies for those with the greatest financial need. It
would also help to ensure that the City does not impose an unfair financial burden on low-
income residents with limited financial means.
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3.6 Age Friendly Best Practices
Since the release of the WHO age -friendly planning framework in 2006, many communities
across Canada, have undertaken age friendly planning initiatives. The City of Pickering is
now among 80+ municipalities in Ontario committed to the global age friendly initiative."
Age friendly policy measures from other communities across Canada have been researched
to provide examples of potential actions that could be undertaken to improve age friendliness
in Pickering. Examples of best practices that have been implemented in communities across
Canada have been highlighted for each age friendly community dimension.
Transportation
Edmonton, AB — Edmonton Transit Service has launched an outreach program used to
educated and familiarize older adults with the local transit network. As part of the program,
ETS has also developed a training program that equips all transit operators with the tools and
supports they need to respond better to the needs of older adult riders, including those with
mobility challenges.
Ottawa, ON — The City of Ottawa has introduced audible pedestrian signals, pedestrian
countdown timers and infrared pedestrian detection sensors in targeted neighbourhoods with
high concentrations of older adult residents.
Kingston, ON — Kingston Transit offer Transit Traveling Training for those interested in
learning about the services of Kingston Transit and Kingston Access Bus.
Housing
Barrie, ON — The City of Barrie's Property Tax Deferral Program allows eligible property
owners (e.g. any property owner aged 65 or older and/or any individual who is currently
receiving benefits under the Ontario Disability Support Program) to have their property taxes
"frozen" at the base level from the year prior to the application, without any interest accrual
until the property is sold or otherwise changes ownership.
Toronto, ON — The City of Toronto's HomeShare Pilot Project matches older adults with
university and college students. Typically, 5-7 hours of household chores or services (e.g.
gardening; household cleaning; shopping; pet care; meal preparation; companionship; etc.)
are provided on a weekly basis in exchange for reduced rent. This type of program provides
an opportunity for companionship, helps to reduce isolation and enhances safety/security for
older adults. It also provides an opportunity to improve housing affordability and reduce
maintenance, allowing older adults to remain in their homes for longer.
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°Social Participation
London, ON — The City of London's Seniors' Hub & Satellite Service Model was established
to create neighbourhood social and recreational programs that are separate and distinct from
programs offered at the City's primary facilities for older adults. Programs at satellite facilities
help to improve access to opportunities for social participation by delivering social and
recreational programs at a neighbourhood level, helping to ensure that older adults remain
active and engaged. As part of this program, a Seniors' Satellites Tool Kit has been
developed to guide other communities in developing a similar service delivery model.
OA) Respect & Social Inclusion
Calgary, AB — The City of Calgary's Age Friendly Business Checklist was established to help
seniors identify businesses and organizations with services and amenities that can
accommodate their needs using an interactive map. There is also a checklist for businesses
to self -assess their current age -friendly characteristics. Items included in the checklist are
related to: entrances, signage, materials, stairways, flooring, washrooms, etc.
Rossburn, MB — The Town of Rossburn's Age Friendly Access Awareness Event is hosted
to educate youth and local businesses about the challenges older adults encounter when
doing regular daily activities to help eliminate barriers for older adults.
Civic Participation & Employment
Peterborough, ON — The Best Before Date media campaign was launched to combat
discrimination based on age, and to educate the local community about the value of the aging
population. This program was intended to demonstrate the valuable knowledge and
experience that older adults can offer in the workplace and ensure that older adults are
respected for their contributions in the community.
Communication & Information
Toronto, ON — The Toronto Central Local Health Integration Network (TC LIHN) operates the
Community Navigation & Access Program ("CNAP") as a one-stop, central online information
source for over 30 local community health and support services organizations to help improve
coordination of service delivery and access to services. This program involves the
coordination of intake and referrals to help connect older adults to the appropriate local
services. The Toronto Seniors Helpline has also been established as part of CNAP.
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a Community Support & Health Services
pp
Ottawa, ON — Household Assistance and Demand Diversion Program was established to
connect with individuals on the waiting list for long-term care spaces at the Glebe Centre to
understand their current challenges (e.g. managing daily needs) to determine if there are
strategies that can be implemented to avoid, or delay the need for placement in a long-term
care facility.
E� a
Outdoor Space & Buildings
London, ON — The City of London developed an age friendly parks revitalization checklist in
partnership with Western University as a means to score and evaluate the age -friendliness of
local parks in terms of walkability, seating, washrooms, water fountains, park amenities,
signage, safety and accessibility. The checklist provides a standardized measurement
system that helps to prioritize park upgrades with respect to accessibility features, amenities
etc.
Ottawa, ON — The City of Ottawa has implemented a new program to install age -friendly
benches in various locations (e.g. along sidewalks; in areas with high concentrations of older
adults; near amenities frequented by older adults) validated through a focus group workshop
with older adults. Specific design parameters for age -friendly rest areas include"':
• Shade;
• Unobstructed floor area;
• Seating with armrests and backrests; and,
• Appropriate seating height (e.g. 50± cm).
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4.0 Consultation Overview
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4.1 Consultation Approach
The consultation strategy for the Age Friendly Community Plan involved three primary
audiences. The approach used to collect input about age friendly considerations in Pickering
involved a variety of consultation initiatives, which have been summarized in Figure 4-1.
Figure 4-1: Consultation Approach Overview
r Residents
(Public
Internal
rn l
Stakeholders
•
•
External
Stakeholders
•
•n D •
M j
SOURCE: urbanMetrics inc.
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Active Living Fair October 24, 2018
• Format: Live audience polling
• Total Participants:
Public Survey November 1 — 30, 2018
• Format: Online and hard -copy public survey
• Total Participants:
Public Workshops November 27, 2018
• Format: Live audience polling (x2)
• Total Participants:
Focus Group Meetings November 6, 2018
• Format: Round -table discussions (x2)
• Participants: Age Friendly Steering Committee;
Seniors Council
Focus Group Meetings November 13, 2018
• Format: Round -table discussions (x4)
• Participants: Municipal Staff; Senior Management
Team
Mayor & Council Interviews November 6, 8 and 20, 2018
• Format: In-person interviews (x3)
Focus Group Meetings November 22, 2018
• Format: Round -table discussions (x4)
• Participants: Government Agencies; Service
Agencies; Seniors Residences; Seniors Clubs
Pickering Age Friendly Community Plan — Final Report (Pickering, Ontario) 1 29
4.2 Consultation Findings
Overall, the majority of older adults are satisfied with the existing policies, programs, services
and infrastructure in Pickering. Some highlights of existing strengths with respect to age -
friendliness in Pickering include:
• Engaged and motivated Seniors Council
• Many popular recreational programs (e.g. aquatics; pickleball)
• Expansive open spaces for participating in outdoor recreational activities
• Vibrant neighbourhoods and active grassroots community organizations for older
adults
• Approachable and accessible customer service provided by City staff
• Innovative new recreation facility for seniors and youth planned in the City Centre
• Pickering Recreation Complex offers almost 250,000 square feet of multi-purpose
recreational space in a central location
Nevertheless, a variety of actions could be implemented to make Pickering more age friendly.
The key issues from the consultation initiatives outlined in Figure 4-1 have been detailed on
the following pages and categorized according to the respective WHO Age Friendly
Community Dimensions. These key issues consider age friendly improvements that are
required in Pickering. The top four priorities to improve age friendliness in Pickering are
related to the following community dimensions:
1 2 3
Housing
Community
Support & Health
Services
4
qq)
Transportation Communication &
Information
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Housing
This age friendly dimension refers to the availability of appropriate,
affordable housing for older adults that incorporates flexibility
through adaptive features and a variety of styles and locations.
What We Heard from the Community:
Key Issues
• The supply of housing types that are most suitable
for older adults and have the greatest demand are
very scarce (e.g. bungalows).
• New housing developments generally don't meet
the demands of older adults (e.g. too many stairs).
• Limited rental housing options are available for
older adults in Pickering.
• There is insufficient capacity and long waiting
periods for rent -geared -to -income and long-term
care type units.
• Affordability is declining as housing prices, property
taxes, maintenance costs and/or rental rates rise.
• Limited programs and services are available to
support independence for older adults who choose
to age in their own homes.
Examples of Initiatives Already Underway
"MPAC recently reassessed
our home and the assessed
value has skyrocketed. We
live on our pension so the
taxes are becoming
increasingly difficult to pay.
Our income is not rising but
our property taxes are."
Survey Respondent
• Two new long-term care facilities (Orchard Villa; Bay Ridges).
• Four new retirement homes (Chartwell Parkway Retirement Residence; Chartwell
Pickering City Centre Retirement Residence; VIVA Pickering Retirement Community;
Abbeylawn Manor).
• Four new social housing facilities that accept seniors (Fairport Lodge; St. Martin's
Centre; Villa Valeau; William Peak Co-op).
• World's first fully accessible condominium approved by Council (Axess Condos).
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Community Support & Health Services
This age friendly dimension refers to the availability of community -
related services delivered by charitable organizations, faith groups,
cultural organizations, private sector businesses and other community
partners that support independence, physical health and mental well-
being.
What We Heard from the Community:
Key Issues
• There is a general lack of awareness about the
programs and services available locally, and where
this information can be accessed.
• The process of navigating the wide range of
community support and health services is complex
and overwhelming for older adults and caregivers.
• High costs of community support and health
services often hinders access to timely and
appropriate care for older adults.
• There is limited capacity to accept more clients or
expand variety of programming for community
support and health services for older adults who
can't leave their homes.
33%
Responded that they have
difficulty finding information
about community health and
support services they require.
Examples of Initiatives Already Underway
• Seniors Snow Removal Program offers discounted snow clearing services for local
seniors and persons with disabilities with physical limitations.
• Youth Snow Removal Program is offered to older adult residents (i.e. 55+) who are
matched with a youth residing in the same neighbourhood who receive volunteer hours
for shoveling snow.
• Carea Community Health Centre recently opened a new full-service facility in Pickering
to address growing demand for community support and health services, with an
emphasis on serving older adults to reflect the demographic composition of the
surrounding area.
• The Durham Health Connection Line offers information regarding a range of health-
related issues, provided by Durham Region public health staff who respond to
telephone inquiries, and make referrals to community support and health services.
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Transportation
This age friendly dimension refers to the condition and design of
_ transportation -related infrastructure such as signage, traffic lights
and sidewalks. Affordability and accessibility are also key
considerations.
What We Heard from the Community:
Key Issues
• Public transit schedules and the frequency of
service on some routes are not convenient (e.g.
30+ minute service).
• There is inequality in terms of access to public
transit throughout the entire City.
• Information about public transit services is
confusing and there are misconceptions about
service coverage.
• The distribution of bus shelters throughout the City
is limited and not all bus shelters are accessible.
• There is a lack of coordination between Durham
Region Transit and other public transit providers in
nearby communities (e.g. Toronto Transit
Commission).
• On-demand/specialized transit services are
unreliable and the registration process can be
difficult for older adults.
• The maintenance and design of roads and
sidewalks creates hazards for older adults.
• • • •
"Going to major locations such
as Pickering Town Centre or
the Pickering Recreation
Complex by bus should not
take 1 hour when it takes 10
minutes by car."
Survey Respondent
"The transit schedules are
difficult to read and very
confusing for me."
Survey Respondent
Examples of Initiatives Already Underway
• Durham Region Transit offers discounted fares for individuals 65 years of age or older.
• Pilot project launched at Pickering Parkway Terminal to enhance wayfinding,
navigation and accessibility.
• DRT conducts outreach to older adults, including hosting information events at
retirement homes and other locations.
• The City's transportation grant enables members of local Seniors Clubs access to
transportation at a subsidized rate to attend activities.
• Expanded DRT Pulse service along Kingston Road.
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Communication & Information
This age friendly dimension refers to the availability and accessibility of
information about community events and services in formats that are
appropriate for older adults. Targeted outreach initiatives to vulnerable
population segments are also key considerations.
What We Heard from the Community:
Key Issues
• There is confusion regarding eligibility requirements
for "age -friendly" and "seniors" programs.
• No centralized information resource or database for
older adult programs and services available locally.
• Significant variation exists in terms of the
communication preferences of older adults.
• Outreach to those who are isolated and/or most
vulnerable is challenging.
• There is a lack of coordination with private
businesses, community organizations and other
community partners.
• There are not enough public forums where
important information is shared with the community.
• The information shared in public communications
can often be confusing for older adults.
ayr&ae ����eWmter 2019
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7 5 %
Responded that information
does not reach all residents.
Examples of Initiatives Already Underway
• Font size tool embedded in City of Pickering webpages allows zoom in option.
• Adults 55+ webpage used by City staff to share relevant information to older adults.
• Public WiFi is provided at all City of Pickering facilities, Millennium Square and
Kinsmen Park, which allows older adults to connect online to friends and family using
mobile devices.
• Virtual town hall meetings provide older adults an opportunity to ask Mayor Ryan
questions from the comfort of their own homes.
• Coffee chats provide older adults an opportunity to meet Mayor Ryan and ask
community -related questions in a small, informal setting.
• Enlarged font size on the 55+ pages of the City's Leisure Guide.
• Promotional campaign and newsletters prepared by the City's Seniors Council.
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Social Participation
This age friendly dimension refers to opportunities for regular
interaction with family and friends to support mental health and
community awareness.
What We Heard from the Community:
Key Issues
• There is significant variation in the ability of older
adults to pay for programs and the need for
financial assistance.
• Infrequent communications and incomplete or
inaccurate information about programs and
services negatively impact social participation.
• There is a wide spectrum of ages, abilities,
interests, needs and expectations amongst older
adults.
• Scheduling for recreation and leisure activities is
not flexible, particularly for older adults who are
employed.
• There is significant competition for access to space
to deliver programs and services that encourage
social participation among older adults.
1
• • • •
MI MI
"Membership and programs at
the Pickering Recreation
Complex are too expensive for
retirees on a fixed income who
are not yet 65."
Survey Respondent
Examples of Initiatives Already Underway
• Numerous free programs and events operated by Pickering Library (e.g. seniors social;
library home service; etc.)
• Numerous low cost/no cost programs and events operated by the Community Services
Department (e.g. pickleball; aquatics; aquamotion; concerts in the park, etc.)
• Several active grassroots community organizations for older adults (e.g. Durham Tamil
Association Seniors' Group; Indo Canadian Cultural Association of Durham Seniors'
Group; Greenwood Seniors Club; Claremont Seniors Club; St. Martins Seniors Club;
South Pickering Seniors Club; Rouge Hill Seniors Club; Pickering Lawn Bowling Club;
Royal Canadian Legion; Pickering Soccer Club)
• Securing funding through grants (e.g. seniors community grant; new horizons for
seniors grant; seniors active living centre grant; transportation grant)
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Pickering Age Friendly Community Plan — Final Report (Pickering, Ontario) 1 35
Respect & Social Inclusion
This age friendly dimension refers to community attitudes, such as
a general feeling of respect, refuting ageism and recognizing the
important role that older adults play in society.
What We Heard from the Community:
Key Issues
• There are limited opportunities for older adults to
provide input on public issues.
• Customer service does not always meet the needs
of older adults, which are becoming increasingly
diverse.
• Older adults are not always valued or appropriately
recognized for their contributions in Pickering.
• Older adults have limited representation of boards
and committees.
•
••••
iO
"Provide activities that also
encourage a mixed age
interactive experience so that
different generations are more
familiar with each other leading
to a better understand and
more respectful relationship"
Survey Respondent
Examples of Initiatives Already Underway
• 55+ Advisory Council provides strategic advice to the Community Services
Department.
• Civic awards program delivers formal recognition to older adults that make an
outstanding contribution to their community.
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c')
Civic Participation & Employment
This age friendly dimension refers to opportunities to be involved in
aspects of community life that extend beyond typical day-to-day
activities. Employment opportunities for older adults and
recognition of valuable experience that older adult employees can
bring to the workplace.
What We Heard from the Community:
Key Issues
• There is a lack of awareness about volunteer
opportunities available in Pickering and where to
find information about how to get involved.
• Older adults do not have equal access to
employment.
• There are misconceptions about the skills and
capabilities of older adults in the workforce.
• Older adults are often overlooked by community
organizations seeking volunteers.
• There is a lack of volunteer training available for
older adults.
15%
Responded that older adults
are not made aware of
volunteer opportunities.
Examples of Initiatives Already Underway
• Pickering Museum Village volunteer program provides opportunities for older adults to
share and develop skills, interact and socialize, and connect with all generations
through program delivery.
• Online voting that provides voters with more flexibility and convenience, reduces wait
times at voting locations, delivers quick and accurate results, allows students and
vacationers to vote from "anywhere" and provides voters with accessibility needs
greater independence when casting their ballot.
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Outdoor Spaces & Buildings
This age friendly dimension refers to condition, design and
accessibility of public spaces such as parks, community centres,
municipal offices, etc.
What We Heard from the Community:
Key Issues
• Coverage of sidewalks, lighting and pedestrian
crossings is limited in certain locations throughout
the City.
• Pathway design improvements are required for
safety, accessibility and year-round access.
• There are not enough pedestrian connections from
residential neighbourhoods to the primary public
transit corridors.
• The availability of seating and rest areas is limited
throughout the City.
• There is a lack of public washrooms, particularly in
parks and other outdoor areas.
• Older adults face increased accessibility challenges
that impact comfort and safety when using outdoor
spaces.
• No existing age friendly urban design standards are
available to guide existing and future development.
• Regardless of personal mobility considerations,
many older adults struggle with parking
accessibility.
• • • •
=minim
"Park and street benches
would encourage and benefit
seniors if they are out walking.
Sometimes we need to stop
and rest!"
Survey Respondent
Examples of Initiatives Already Underway
• Sidewalk installations are planned according to the City's Five Year Accessibility Plan
• Accessibility renovations/upgrades at Civic Complex, Pickering Recreation Complex
• Improved accessibility at the Pickering Museum Village and northern community
centres
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5.0 Age Friendly
Community Plan
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5.1 Vision & Guiding Principles
Vision
Pickering is an accessible, responsive and inclusive municipality where policies, programs,
services and infrastructure are in place to ensure that all residents enjoy a high quality of life
and remain connected to the local community as they age.
Guiding Principles
The intended outcome of the Age Friendly Community Plan is to develop and nurture an age
friendly city that:
1) Recognizes the great diversity among older persons;
2) Promotes their inclusion and contribution in all areas of community life;
3) Respects their decisions and lifestyle choices; and,
4) Anticipates and responds flexibly to aging -related needs and preferences.
5.2 Structure, Timeframe & Costing
The Age Friendly Community Plan has been structured as follows:
• Objectives: Based on input from local residents and stakeholders, several objectives
have been established for each of the eight age friendly community dimensions.
• Recommended Actions: A series of recommended actions have been identified to
provide a roadmap for how each objective can be achieved in order to help improve
age friendliness in Pickering.
A total of 68 recommended actions have been included as part of the Age Friendly
Community Plan.
The timeframe for the Age Friendly Community Plan is intended to extend until 2023 and the
recommended actions have been categorized as illustrated in Figure 5-1. The timeframe has
been identified for each recommended action as part of the Age Friendly Community Plan.
046 04604
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Figure 5-1: Timeframe for Recommended Actions
1-2 YEARS 3-4 YEARS
SHORT-TERM
SOURCE: urbanMetrics inc.
LONG-TERM
Each recommended action has also been categorized according to the estimated cost for
implementation. Figure 5-2 illustrates the order of magnitude costing for the recommended
actions.
•
Figure 5-2: Order of Magnitude Costing for Recommended Actions
<$10,000
Nammi-
IIIINF
+$10,000
+$25,000
LOW COST
SOURCE: urbanMetrics inc.
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Pickering Age Friendly Community Plan — Final Report (Pickering, Ontario) 1 41
5.3 Age Friendly Goals & Recommended
Actions
Housing
This age friendly dimension refers to the availability of appropriate,
affordable housing for older adults that incorporates flexibility
through adaptive features and a variety of styles and locations.
Objective: The City of Pickering will strive to implement local policies and act as an advocate
for access to a variety of accessible and affordable housing options for older adults.
Action
1.1 The City should develop a comprehensive housing strategy
that focuses on the need for delivering more lifecycle
housing options, including affordable and accessible units to
support changing demographic conditions.
1.2 I Advocate for additional funding for supportive housing and
long-term care facilities for older adults.
Timeframe Costing
1.3 Evaluate and consider financial implications of implementing
a "freeze" on property taxes for older adults with lower
incomes.
1.4
Consider partnering with local high schools to establish a
new intergenerational program, where students provide in-
home assistance for older adults in exchange for fulfillment
of compulsory volunteer participation.
1.5 Create a centralized database of age -friendly home -
maintenance services providers in Pickering. This
information would be available would be available along -side
other information relevant to older adults (see action 4.4)
1.6 Explore options for partnering with other community and
social service agencies for the creation and deliver of an
education program that provides assistance for older adults
and caregivers to access grants, rebates and other benefits
related to home modifications, accessibility devices, etc.
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Action
Timeframe
Costing
1.7
Explore the possibility of partnering with post- secondary
institutions such as Centennial College and Durham College
to undertake a home sharing pilot project that connects older
adults wishing to rent out space in their homes with students
in search of affordable housing.
1.8 Explore the possibility of partnering with the Region of
Durham, and/or other social service agencies to develop a
diversion program that identifies a range of available
supports that would enable older adults to safely remain in
their own homes for as long as possible before moving into
a long-term care facility.
1.9
Building on the recommendation of At Home in Durham:
Durham Housing Plan 2014-2024, explore the feasibility of
providing financial incentives for residential developers who
deliver a specified percentage of affordable rental housing
units for older adults with low and moderate incomes.
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E3-4 YEARS
Timeframe Costing
M1-2 YEARS
0
M1-2 YEARS
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Pickering Age Friendly Community Plan — Final Report (Pickering, Ontario) 1 43
Community Support & Health Services
This age friendly dimension refers to the availability of community -
related services delivered by charitable organizations, faith groups,
cultural organizations, private sector businesses and other
community partners that support independence, physical health and
mental well-being.
Objective: The City of Pickering will work collaboratively with various community partners to
improve convenient access to a complete range of community support and health services
for older adults.
Action
2.1 ' Partner with a local community support and health services
providers to launch a marketing campaign targeted at
caregivers, to enhance care coordination and improve public
awareness of local programs and services available for older
adults, as well as resources available to support caregivers
(e.g. education and respite programs).
2.2 Investigate establishing a rating/pre-qualification system to
recognize local charitable organizations, agencies, religious
groups, cultural organizations, private sector businesses,
etc. as recognized age -friendly organizations.
2.3 Create a database of support and health services available
in Pickering that are delivered by certified age friendly
organizations. This database should function as a "one stop
shop" where information about community support and
health services for older adults can be accessed in the same
location(s) as information about other types of programs and
services for older adults in Pickering (see action 4.4).
2.4 Advocate for additional funding for community support and
health services to add new programs and expand the
capacity of existing programs for older adults and
caregivers, including holistic and psychological programs, as
indicated in Community Care Durham: Strategic Plan 2018-
2023.
2.5 ' Advocate for additional funding for community support and
health services to establish a care coordinator position, to
help navigate the complex range of programs and services
available locally.
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2.6 Partner with local charitable organizations, agencies,
religious groups, cultural organizations, private sector
businesses, and others to establish an older adult
knowledge network to share resources, avoid duplication
and minimize service gaps related to community support
and health services.
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Pickering Age Friendly Community Plan — Final Report (Pickering, Ontario) 1 45
Transportation
This age friendly dimension refers to the condition and design of
transportation -related infrastructure such as signage, traffic lights
and sidewalks. Affordability and accessibility are also key
considerations.
Objective: The City of Pickering will work in partnership with the Durham Region Transit and
Metrolinx to ensure that safe, accessible and convenient transit alternatives are available
throughout the local community.
Action
Timeframe Costing
3.1 Coordinate educational programming and workshops for
seniors to better understand service adjustments and
regional fare -integration systems (Presto). Learning
modules could also be developed to familiarize older adults
with ridesharing platforms such as Uber and Lyft, and other
local ridesharing services, where available.
3.2 Support community partnership(s) which bring together
transportation resources from local service organizations,
private businesses, and volunteers to facilitate personal
transportation options for older adults throughout Pickering.
3.3 Identify opportunities to create and improve pedestrian
connections between residential neighbourhoods and
major transit corridors to improve accessibility.
3.4 I Ensure that all planned sidewalk investments identified in
the City's Five -Year Accessibility Plan incorporate age
friendly design, including grade adjustments and tactile
paving at intersections.
M1-2 YEARS
O
0
3.5 Prioritize snow clearing and maintenance for transit stops,
sidewalks, trails and pathways, particularly in
neighbourhoods with high concentrations of older adults.
3.6 Expand Seniors and Persons with Disabilities Snow
Clearing Program and Seniors Snow Removal Program.
M1-2 YEARS
M1-2 YEARS
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Action Timeframe
3.7 � Advocate for more frequent public transit service,
particularly in neighbourhoods with high concentrations of
older adults.
3.8 Work with local community care organizations to facilitate
the recruitment of volunteer drivers to assist older adults
with personal transportation for medical appointments,
groceries, errands, events, etc.
3.9 In collaboration with Durham Region, install smart timers
and/or extended crosswalk timers at key pedestrian
crossing in areas of Pickering with the highest
concentrations of older adults (e.g. Liverpool; City Centre;
Amberlea; Westshore).
3.10 Request that Durham Regional Transit explore options to
expand the capacity and/or fleet size for on -demand/
specialized transit service vehicles.
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E3-4 YEARS
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E3-4 YEARS
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Pickering Age Friendly Community Plan — Final Report (Pickering, Ontario) 1 47
Communication & Information
This age friendly dimension refers to the availability and
accessibility of information about community events and services in
formats that are appropriate for older adults. Targeted outreach
initiatives to vulnerable population segments are also key
considerations.
Objective: The City of Pickering will deliver clear and concise communications in multiple
formats to ensure that residents of all ages have access to information about programs and
services available locally.
Action
4.1 I Ensure that all corporate communications, information
guides, registration forms, etc. are user-friendly and
consistent between print and online information sources.
4.2 Ensure that all communications delivered by the City are
available in multiple formats, meet or exceed AODA
compliance standards and indicate the availability of
alternate formats, as directed by the City's Five -Year
Accessibility Plan.
4.3 Encourage information sharing and cross -promotional
activities between the City and community partners to
increase public awareness and knowledge about the full
range of programs and services for older adults in
Pickering.
Timeframe
Costing
4.4 ' Work toward establishing a new comprehensive,
sustainable and user-friendly information guide which
clearly outlines all programs and services available for
older adults in Pickering (e.g. transportation, housing,
community services, health, recreation, etc.). This new and
expanded guide system should include a simplified
classification system to help identify and categorize
programs and services for the benefit of both users and
local service providers.
4.5 ' Create a webpage with an embedded search tool in
conformity with the World Wide Web Content Accessibility
Guidelines (WCAG) that functions as the central online
information resource for older adults, detailing information
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Action Timeframe Costin
about all of the programs and services included in the
toolkit (see action 4.4).
4.6 Periodically consult with community partners to help
identify best practices and successful strategies for
communication and outreach with older adult audiences.
4.7
Partner with the Pickering Public Library and Durham
Region to offer one-on-one customer service to help
direct older adults to various programs and services
available in Pickering (including those delivered by the
City, local agencies, community organizations, private
sector businesses, among others). Ensure customer
service protocols for older adults are consistent with the
City's Five -Year Accessibility Plan.
4.8 Offer one-on-one or small group guidance in partnership
with Pickering Public Library, Durham Region and
relevant external partners/subject matter experts, to
provide assistance with financial literacy and to raise
awareness of local resources for financial matters.
4.9
Partner with Pickering Public Library to expand computer
and technology education programs, some of which are
currently led by members of the City's Seniors Council.
4.10 Implement a communication campaign in partnership with
Durham Region and/or local agencies, community
organizations, private sector businesses, etc. to articulate
the City of Pickering's commitment to adopt "age -friendly"
community development.
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Pickering Age Friendly Community Plan — Final Report (Pickering, Ontario) 1 49
Social Participation
This age friendly dimension refers to opportunities for regular
interaction with family and friends to support mental health and
community awareness.
Objective: The City of Pickering will provide a diverse range of opportunities for older adult
residents to participate in leisure, recreational, educational, and cultural activities to help
strengthen personal connections to the local community and avoid isolation.
Action Timeframe Costing
5.1 I Establish a "buddy" program that connects older adult
ambassadors with their peers to help encourage their
participation in social and recreational activities.
5.2 Consult directly with older adults with respect to designing,
programming, scheduling, communicating new recreation
and library programs as indicated in the City's Adults 55+
Business Plan (see action 6.1).
5.3
Investigate sponsorship opportunities to cover cost of new
programs for older adults.
5.4 Introduce enhanced programming geared towards specific
cultural, ethnic and religious groups based on consultation
with local cultural organizations, in accordance with the
strategic directions established in the City's Recreation &
Parks Master Plan.
5.5
Work with older adult clubs to enhance flexibility and
support for innovative new recreational programs for older
adults at City operated facilities, including to expand:
• Daytime and evening programs
• Drop-in programs
• Programs targeted at those who are 55 — 69 years
of age
• Programs targeted at those who are 70+ years of
age
5.6 Leverage private facilities (e.g. places of worship; schools;
private recreation facilities) in Pickering to supplement City
operated recreation facilities and programs by adding new
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Timeframe
Costing
satellite programs to fill gaps in terms of access to
recreational programs and services.
5.7 Explore options for partnering with local agencies,
community organizations, private sector businesses, etc. to
implement a home check-up/outreach program that
identifies and provides specialized recreation programs to
isolated, homebound, older adults and/or individuals with
limited mobility.
5.8 I Explore opportunities to partner with Durham Region and
other neighbouring municipalities to harmonize eligibility
criteria for key programs and services.
5.9 Evaluate the feasibility of establishing a new staff position
to function as an advocate or champion to support the
overall delivery of programs and services for older adults
and to ensure that programs and services are strategically
aligned with the Age Friendly Community Plan.
5.10 I Ensure that older adults who register for programs and
services by mail, drop-off, fax, or in-person, have equal
access to programs and services as residents who register
online.
5.11 Ensure that the design of the proposed Seaton community
centre incorporates, where possible, flexibility to convert
multi-purpose rooms to a dedicated space for older adults.
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Respect & Social Inclusion
)This age friendly dimension refers to community attitudes, such as
a general feeling of respect, refuting ageism and recognizing the
important role that older adults play in society.
Objective: The City of Pickering will advocate respect and social inclusion by celebrating
inclusivity and diversity.
Action
Timeframe Costing
6.1
Consult regularly with older adults in Pickering to
evaluate changing needs and preferences, in accordance
with the City's Adults 55+ Business Plan.
6.2 Continue to recognize the contributions of older adults
through the Senior of the Year Award. Consider renaming
to Older Adult of the Year Award and reducing the age
requirement to include all residents 55 years of age or
older.
6.3 Establish and promote a repository of community service
providers and private businesses that offer discounts for
older adults.
6.4 Establish partnership with the Canadian Network for
Prevention of Elder Abuse ("CNPEA") to introduce public
education program for older adults, to provide information
and resources related to elder abuse, telephone
frauds/scams, online frauds/scams etc.
6.5
Create and implement new interactive events targeted to a
variety of age groups that promote familiarity,
understanding and respect between generations.
6.6 Ensure that all events hosted by the City welcoming and
inclusive for older adult residents, regardless of cultural
background, religion, sexual orientation, gender identity,
etc.
6.7
Partner with Durham Region and other lower -tier
municipalities in Region that have undertaken similar age
friendly planning studies to establish a joint planning
roundtable on age -friendly communities.
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Timeframe
Costing
6.8 I Consider establishing age -friendly training and orientation
programs for private businesses, accompanied by a
checklist of age -friendly considerations, and create
directory of all age friendly businesses in Pickering.
6.9
Create an award to recognize local businesses that have
helped to make Pickering an age friendly community.
6.10 Establish new customer service and sensitivity training
program to educate City Staff about the diverse customer
service needs of older adults and to recognize limitations in
terms hearing, vision, language, mobility, etc.
6.11
Ensure that older adults are considered in future updates
to the City's Official Plan, including increased emphasis on
accessibility.
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Pickering Age Friendly Community Plan — Final Report (Pickering, Ontario) 1 53
430 -
Civic Participation & Employment
This age friendly dimension refers to opportunities to be involved in
aspects of community life that extend beyond typical day-to-day
activities. Employment opportunities for older adults and
recognition of valuable experience that older adult employees can
bring to the workplace.
Objective: The City of Pickering will demonstrate leadership with respect to employment and
volunteerism by identifying meaningful opportunities for older adults to work with the City
and/or community partners.
Action
7.1 In partnership with Durham Region, local community
service organizations, private businesses, etc. assemble a
roster of volunteer agencies, service organizations, etc.
where older adults can volunteer in Pickering.
7.2 I Establish partnership with Community Care Durham,
housing facilities for older adults and seniors' clubs to
launch a program for recruitment, training and connecting
older adults with volunteer opportunities with the City and
elsewhere in Pickering.
7.3 Launch marketing campaign in partnership with Durham
Region to highlight the benefits of employing older adults,
fight ageism and counteract stigma.
7.4 Provide education for self-employment and
entrepreneurship in partnership with Pickering Library,
Ajax -Pickering Board of Trade and other local economic
development organizations and business associations.
Timeframe Costin
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Outdoor Spaces & Buildings
This age friendly dimension refers to the condition, design and
accessibility of all public spaces such as parks, community centres,
municipal offices, etc.
Objective: The City of Pickering will employ sustainable community planning and
infrastructure management to ensure that parks, community centres and public buildings are
accessible for all residents.
Action
8.1
Engage the Accessibility Advisory Committee to provide
input on the design and location of new public washrooms,
seating and rest areas.
8.2 Make public washroom hours of operation consistent with
operating hours for City facilities and community parks.
Where feasible, and practical, identify public washrooms
which could be open year-round.
8.3 Where feasible, add new seating and rest areas in parks,
along trails and pathways, at public transit stops and inside
community facilities. Retrofit existing rest areas to ensure
that there is:
• Shade
• Seating with armrests and backrests
• Appropriate seating height (i.e. 45 — 50 cm)
• Clear floor area for mobility aids, service animals,
strollers, etc.
8.4 Add new public washrooms at recreation facilities, libraries
and community parks, where possible, building on the
City's Recreation and Parks Master Plan.
Timeframe
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6.0 Conclusions
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The older adults (55+) segment of Pickering's population is growing. Undoubtedly this will
have major implications with respect to the demand for programs and services in the City, and
elsewhere across Durham Region.
Recognizing the ongoing demographic shifts that are already well underway, the Age Friendly
Community Plan is essential in order to establish a coordinated and proactive strategy for
addressing the needs of older adults in Pickering, both now, and in future years.
The AFCP provides a guide for how Pickering will respond to the needs of the growing older
adult population, by ensuring that policies, programs, services and infrastructure are
optimized to support changing needs of its residents. The AFCP is intended to enhance the
City's capacity to design, plan, facilitate and deliver age friendly initiatives.
Going forward, it will be important to encourage participation and develop programs that help
to keep residents active and connected with the local community, regardless of age, income,
culture or other factors. It will also be important to continually monitor demographics,
preferences and prevailing trends amongst older adults to ensure that the programs and
services available in the local community accurately reflect the dynamic needs of Pickering
residents. As part of the AFCP, it will also be important to monitor future progress to ensure
that Pickering remains committed to promoting age friendliness.
Effective communication will be crucial to the successful implementation of the AFCP.
Communication must be delivered in formats that promote inclusion and equitable access to
programs and services, recognizing the increasingly diverse nature of the local population.
Collaboration with Durham Region will also be essential to ensure successful implementation
of the AFCP, recognizing that many crucial services for older adults in Pickering are
administered by the Region and thereby impact the City's ability to deliver innovative
programs and services that meet the needs of local older adults.
This report summarizes the key community engagement findings and recommended actions
to transform Pickering into an age friendly community. The next step is implementation. The
implementation stage will be used to assess available resources and to confirm timelines for
the execution of recommended actions over the next 5 years.
Going forward, the AFCP will serve as a vital tool to assist the City with advocacy, outreach
and the establishment of new partnerships to deliver programs and services that are
responsive to the needs of older adult residents in Pickering.
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Appendix A Inventory of Existing Municipal
Programs for Older Adults
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Appendix B References
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' World Health Organization. 2010. Ageing and life -course: Global Age Friendly Cities Project.
Retrieved from https://www.who.int/ageing/projects/age friendly cities/en/.
" Statistics Canada. (2017). Age and sex, and type of dwelling data: Key results from the
2016 Census. Statistics Canada Catalogue no. 11-001-X. Retrieved from
https://www150.statcan.gc.ca/n 1 /daily-quotidien/170503/dq 170503a-eng.htm.
"' Sarlo, Christopher A. (2017). Understanding Wealth Inequality in Canada. Fraser Institute.
Retrieved from https://www.fraserinstitute.orq/sites/default/files/understanding-wealth-
inequality-in-canada.pdf.
'v Daily Bread Food Bank. (2018). Who's Hungry: A Profile of Hunger in Toronto. Daily Bread
Food Bank and North York Harvest Food Bank. Retrieved from
https://www.dailybread.ca/wp-content/uploads/2018/10/Whos-Hungry-2018-full-3.pdf.
Centre for Studies in Aging and Health. (2018). Snapshot of Age Friendly Progress in
Ontario [PowerPoint Slides]. Seniors Health Knowledge Network. Retrieved from
https://shrtn.on.ca/sites/default/files/dav/sites/default/Outreach%20Program%20Snapshot%2
OPublished.pdf.
vi Global Alliance on Accessible Technologies and Environments. (2014). Illustrated
Technical Guide to the Design of Public Space: Rest Areas. Retrieved from
https://gaates.orq/DOPS/section 2 1 4.php.
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