HomeMy WebLinkAboutCS 35-09
i
eitq 00 REPORT TO
EXECUTIVE COMMITTEE
PICKERING Report Number: CS 35-09
7
Date: September 14, 2009,
From: Gillis A. Paterson
Director, Corporate Services & Treasurer
Subject: Municipal Performance Measurement Program - Provincially Mandated
Public Reporting of Performance Measures
Recommendation:
That Report CS 35-09 from the Director, Corporate Services & Treasurer be received
for information.
Executive Summary: The City is mandated by the Province of Ontario to report on
Performance Measures for specific key service areas. The collection and reporting of
these measures is derived from the Financial Information Return filed by the City with
the Ministry of Municipal Affairs and Housing. These measurements are being
submitted and reported by the Treasurer under the direction of Provincial authority.
Attached are the Municipal Performance Measurement Program (MPMP) results for
2008 together with a supplemental information package which will be provided on the
City's website, a comparison to the 2007 Measures and a copy of the Public Notice that
will appear in the News Advertiser at the end of September.
Financial Implications: None
Sustainability Implications: This report contains no information pertaining to
sustainability.
Background: Attachment 1 is the information mandated by the Province to be
reported to the public by September 30, 2009. Comments pertaining to the compilation
and interpretation of the data have been included to aid in the explanation and
understanding of what is being reported. The Province has made provision for these
comments and encourages their inclusion, as many municipalities do.
Report CS 35-09 _ Date:September 14, 2009
Subject: Municipal Performance Measurement Program - Provincially Page 2
68 Mandated Public Reporting of Performance Measures
Even though this is the ninth year of Performance Measurement reporting, these
measures continue to evolve as existing ones are being revised and with new ones
being added as feedback from municipalities are received and are taken into
consideration by the Province. In addition there are continual refinements to the way
measures are defined and calculated especially in the Parks and Recreation area,
where new and modified measures are being reported within the last few years.
Municipalities also continue to improve on their methods of data collection in attempts
to ensure consistency with reporting. This leads to improving the measures to better
serve the interests of the public and municipal needs for evaluating the efficiency and
effectiveness of the services we provide in the municipality. However I must still
caution against municipality-to-municipality comparisons due to the fact that no two
municipalities are identical in their geography, rural vs. urban mix or the level of service
provided.
It will only be through continuing efforts, ongoing experience, further clarifications from
the Province and consistent reporting formulas that year-to-year comparisons within the
municipality and across, municipalities will become meaningful.
Attachment 2 provides a comparison of the results for the two years. However, note that
as reported measures evolve year over year, some from prior years may not be
comparable to the current.
The information will be posted on the City's website, as was the case in past years, and
a notice to this effect, per Attachment 3, will- be included in the "Community Page" of the
local newspaper. The information will also be available to anyone wishing to pick up a
copy at City Hall.
Attachments:
1. 2008 Provincial Performance Measurement Program - Public Reporting
2. Comparison of 2008 and 2007 Performance Measures
3. Public Notice to be included in the Community Page of the News Advertiser
Report CS 35-09 Date:September 14, 2009
Subject: Municipal Performance Measurement Program - Provincially Page 3
Mandated Public Reporting of Performance Measures 69
Prepared By: Approved / Endorsed By:
Dennis Arboleda illis A. Paterson
Supervisor, Accounting Services Director, Corporate Services & Treasurer
GAP:da
Copy: Chief Administrative Officer
Recommended for the consideration of
Pickering City ou rz~'~
as I Quinlan, DM , CMM 11
Chief Administr ve Officer
O CITY OF PICKERIN~TTACHMENT#._.J-TO REPORT s-07
YEAR 2008 PERFORMANCE MEASUREMENT REPORT
OVERVIEW
As required by the Ontario Government's Municipal Performance Measurement
Program (MPMP), the Treasurer of the City of Pickering, as part of its 2008 Financial
Information Return (FIR) package, has submitted financial and related service
performance measurements to the Province.
This program was announced in 2000 by the Ontario Government, which requires
municipalities to collect data on measures of effectiveness and efficiency in key service
areas and report these measures to the Province and the Public.
The objective of the Province is: to enhance accountability by reporting to taxpayers; to
increase taxpayer awareness on service plans, standards and costs; and to improve
local service delivery by sharing best practices with comparable municipalities. As
municipalities change and grow, its citizens expect to receive quality, cost effective
services. Performance measurements are a means of benchmarking these services
that will allow the City to review and improve their delivery. Existing measures are
continuously refined and new measures are introduced depending on the value and
importance for public imformation.
In reporting the results to the public, each measure is accompanied by comments
regarding aspects of the measurements. The comments are an integral part in the
interpretation of the performance measure results. These results should not be
compared across municipalities without consideration of the comments that impact on
interpreting and understanding the results. In addition, influencing factors in the
collection of data or refinements while the measures are still evolving could affect the
results and year over year comparability.
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i
CITY OF PICKERING 71
YEAR 2008 PERFORMANCE MEASUREMENT REPORT
GENERAL GOVERNMENT
1.1 OPERATING COSTS FOR GOVERNANCE AND CORPORATE
MANAGEMENT
2008 2007
7.30% 7.00%
Efficiency Measure
Operating costs for governance and corporate management as a percentage of total
municipal operating costs.
Objective
To determine the efficiency of municipal management.
General Comments
The following factors can influence the above results:
• The extent that cost centers within municipalities directly relate to the functions
included under the governance and corporate management categories.
• The level of service provided to the corporation and the public.
Detailed Comments
Calculation of this measure includes governance, corporate management and
related allocation from program support expenditures over total municipal operating
costs.
The overall marginal increase in 2008 from 2007 was in line with the overall
inflationary increase in the general operating costs for governance and corporate
management in relation to the total municipal operating costs.
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CITY OF PICKERING
7 1 YEAR 2008 PERFORMANCE MEASUREMENT REPORT
FIRE SERVICES
2.1 OPERATING COSTS FOR FIRE SERVICES
2008 2007
$1.27 $1.33
Efficiency Measure
Operating costs for fire services per $1,000 of assessment.
Objective
Provide efficient municipal fire services.
General Comments
The following factors can influence the above results across municipalities:
• Emergency response times
• Number and location of fire halls
• Urban/rural mix of properties as well as density of buildings
• Geographic size of municipality
Detailed Comments
Assessment value does not necessarily correlate to operating cost for fire services.
The higher the assessment value, the lower the cost per $1,000 assessment.
Conversely the urban/rural mix of the community affects the results as the size and
-type of commercial/industrial establishments.
Number of households, response time and urban/rural mix of the municipality are
factors that determine the need for fire services and not necessarily the property
value.
For 2008, the operating costs per $1,000 of property assessment decreased as
expected by 4.5% from 2007. The 2007 measure included retroactive salaries and
wages paid out to staff per collective bargaining agreement by the City with the
Firefighters Association. The 0.8% increase on property assessment value
(denominator) in 2008 from 2007 had a minimal impact on the resulting measure.
I
CITY OF PICKERING 73
YEAR 2008 PERFORMANCE MEASUREMENT REPORT
ROAD SERVICES
4.1 OPERATING COSTS FOR PAVED ROADS
2008 2007
$706.57 $857.16
Efficiency Measure
Operating costs for paved (hard top) roads per lane kilometer.
Objective
Provide efficient maintenance of paved roads.
General Comments
The following factors can influence the above results across municipalities:
• Use of the roads by heavy equipment.
• The municipality's standard for road conditions in comparison with comparable
municipalities.
• Kilometers of paved roads in the municipality.
• The method of allocating overhead costs (such as office supplies, telephone,
advertising, subscriptions, insurance, general repairs and maintenance, other
indirect costs) used in the determination of the numerator when there is not a
separate cost centre.
Detailed Comments
Paved (hard top) roads include roads with asphalt, concrete and composite surfaces.
The City of Pickering maintains separate accounts to track material costs related to
roads. However, the costs for administration and other indirect costs have been
allocated to the cost for paved roads based on management's best estimate of the
proportion of responsibility dedicated to the road functions such as maintenance of
paved and unpaved roads and winter control.
The identified costs attributable to this function include employee wages & benefits,
asphalt, program support, rental of heavy equipment and shoulder maintenance.
The levels in 2008 are more in line with costs from 2006. As noted, 2007 saw a spike
due to asphalt costs and additional repairs due to result of winter conditions. The
2008 asphalt repair program was undertaken late in 2008 but invoices were not
received in time to be allocated to 2008 ledger.
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7 4 CITY OF PICKERING
YEAR 2008 PERFORMANCE MEASUREMENT REPORT
ROAD SERVICES
4.2 OPERATING COSTS FOR UNPAVED ROADS
2008 2007
$5,991.63 $3,993.81
Efficiency Measure
Operating costs for unpaved (loose top) roads per lane kilometre.
Objective
Provide efficient maintenance of unpaved roads.
General Comments
The following factors can influence the above results across municipalities:
• Use of the roads by heavy equipment.
The kilometres of unpaved roads in the municipality in comparison with
comparable municipalities.
• Locations of the unpaved lanes.
• The method of allocating overhead costs (that includes office supplies, telephone,
advertising, subscriptions, insurance, general repairs and maintenance, other
indirect costs) used in the determination of the numerator when there is not a
separate cost centre.
Detailed Comments
Unpaved (loose top) roads include roads with gravel, stone or other loose surface.
The City of Pickering maintains separate accounts to track material costs related to
roads. However, the cost for administration and other indirect costs have been
allocated to the cost for unpaved roads based on management's best estimate of the
proportion or responsibility dedicated to the road functions such as maintenance of
paved and unpaved roads and winter control.
The operating cost of 'maintaining the City's unpaved roads includes employee
wages & benefits, granular materials, administering calcium programs, program
support, rental of heavy equipment, grading, wash out repair and shoulder
maintenance.
In 2008, the City budgeted additional funds for granular materials due to higher than
usual washouts in the spring of 2008 and the need to spread additional gravel on
many roads due to excessive ploughing.
CITY OF PICKERING 7
YEAR 2008 PERFORMANCE MEASUREMENT REPORT .
ROAD SERVICES
4.3 OPERATING COSTS FOR WINTER MAINTENANCE OF ROADS
2008 2007
$2,121.71 $1,434.59
Efficiency Measure
Operating costs for winter maintenance of roadways per lane kilometre maintained in
winter.
Objective
Provide efficient winter control operation.
General Comments
The following factors can influence the above results:
• The municipality's standard service levels for road conditions.
• The kilometres of paved and unpaved roads in the municipality in comparison with
comparable municipalities.
• The method of allocating overhead costs (that includes office supplies, travel,
telephone, advertising, subscriptions, insurance, general repairs and maintenance,
other indirect costs) used in the determination of the numerator when there is not a
separate cost centre.
Detailed Comments
Since 2004 the City of Pickering has maintained a separate account to track material
costs that are directly related to winter control. The costs for administration and other
indirect costs have been allocated to the cost for winter control based on
management's best estimate of the proportion of responsibility dedicated to the road
function of winter control.
The operating cost of the City's winter control maintenance includes employee wages
& benefits, salt, sand, program support, equipment rental and culvert thawing.
The increase in costs for winter maintenance of roads in 2008 over 2007 is again due
to the severe winter conditions. The frequency of storms in 2008 required frequent
salting of roads, overtime to provide services, cost and high volume of materials and
contracted services for snow removal.
7 6 CITY OF PICKERING
YEAR 2008 PERFORMANCE MEASUREMENT REPORT
ROAD SERVICES
4.4 CONDITION OF PAVED ROADS,
2008 2007
84.90% 84.00%
Effectiveness Measure
Percentage of paved lane kilometres where the condition is rated as good to very good.
Objective
Provide a paved lane system that has a pavement condition that meets municipal
standards.
General Comments
The following factors can influence the above results:
• The municipality's standard service levels for road conditions.
• The kilometres of paved and unpaved roads in the municipality in comparison with
comparable municipalities.
• Amount of traffic.
Detailed Comments
The City's staff uses their best estimates to establish the percentage of roads that are
rated as good. The City's road patrols, the public, employees and the recent Roads
Needs Study (2005 Update) are other sources providing feedback on road conditions.
As existing roads are reconstructed and rehabilitated the rating will move up to a higher
level.
In 2008 several small repaving/hard surfacing projects were completed that allowed a
slight improvement in the overall road condition from 2007.
CITY OF PICKERING 7 7
YEAR 2008 PERFORMANCE MEASUREMENT REPORT
ROAD SERVICES
4.5 WINTER EVENT RESPONSE
2008 2007
100% 100%
Effectiveness Measure
Percentage of winter events where the response met or exceeded locally determined
road maintenance standards.
Objective
Provide an appropriate response to winter events.
General Comments
The following factors can influence the above results:
• The municipality's standard service levels for road conditions.
• The frequency and severity of the winter weather.
• The kilometres of paved and unpaved roads in the municipality in comparison with
comparable municipalities.
• Hours of Service regulations under the Highway Traffic Act.
Detailed Comments
Roads are cleaned and cleared usually within 24 hours of a snowfall when adequate
resources are available in accordance with hours of service regulations. The City did
not experience a winter event which. staff was not able to meet or exceed road
maintenance standards.
The City responded to 47 winter events in 2008 compared to 53 in 2007.
7 8 CITY OF PICKERING
YEAR 2008 PERFORMANCE MEASUREMENT REPORT
STORM WATER MANAGEMENT
7.1 OPERATING COSTS FOR URBAN STORM WATER MANAGEMENT
2008 2007
$817.18 $759.56
Efficiency Measure
Operating costs for urban storm water management (collection, treatment, and
disposal) per kilometre of drainage system.
Objective
Provide efficient storm water system.
General Comments
The following factors can influence the efficiency rate of urban storm water
management:
• The geography of the City
• The extent and age of the drainage system
• The inventory of pipes in the Municipality
Detailed Comments
The measure identifies direct costs such as contracted services and materials, storm
pipe cleaning, flushing, video inspection, catch basin/manhole repairs, storm pipe
repairs, cleaning of specialized oil and grit separators.
Storm water management is increasingly important as the City continues to develop
and intensify pressures that are put on watercourses and Frenchman's Bay.
The City maintained 291 km of urban drainage system in 2008, slightly shorter in
length by 7 km in 2007 at 298 due to increased accuracy of inventory. In 2008, the
City continued its program of cleaning and flushing of existing storm sewers and catch
basins to meet its service responsibilities.
A smaller denominator and increase in costs of services resulted in the overall
increase in operating costs for 2008.
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CITY OF PICKERING 7 9
YEAR 2008 PERFORMANCE MEASUREMENT REPORT
STORM WATER
7.2 OPERATING COSTS FOR RURAL STORM WATER MANAGEMENT
2008 2007
$1,592.50 $2,117.96
Efficiency Measure
Operating costs for rural storm water management (collection, treatment, and
disposal) per kilometre of drainage system.
Objective
Provide efficient storm water system.
General Comments
The following factors can influence the efficiency rate of urban storm water
management:
• The geography of the City, size and nature of the rural area.
• Land erosion control.
• The frequency and time devoted to the maintenance of the rural drainage system.
Detailed Comments
This measure includes Storm Water Management and the accounts were structured to
more accurately identify direct costs such as contracted services and materials, storm
canal dredging, culvert repairs and maintenance, ditching and other day-to-day
maintenance measures.
Storm water management is increasingly important as the City continues to develop
and intensify supports from pressures on watercourses and Frenchman's Bay.
The City maintained a total of 351 km of rural drainage system in 2008, as compared
to 348 km in 2007.
The reduction of operating costs in 2008 can be attributed to less ditching activities,
culver replacements and requirement for clean up of third party material spills in the
rural storm water management system.
8 0 CITY OF PICKERING
YEAR 2008 PERFORMANCE MEASUREMENT REPORT
PARKS AND RECREATION
10.1 OPERATING COST FOR PARKS PER PERSON
2008 2007
$36.33 $34.54
Efficiency Measure
Operating costs for parks per person.!
Objective
Provide efficient operations of parks.
Detailed Comments
The City efficiently maintains the parks on a daily basis in the summer. Grass is
scheduled for cutting on a 5 to 10 day cycle so as to control growth and keep the park
available and safe for public use at all times during the summer months. However, the
grass cutting cycle is directly affected by the amount of precipitation received during this
time.
The marginal increase can be attributed to cost increases in materials, labour and
contracted services incurred in the year.
CITY OF PICKERING 81
YEAR 2008 PERFORMANCE MEASUREMENT REPORT
PARKS AND RECREATION
10.2 OPERATING COSTS FOR RECREATION PROGRAMS PER PERSON
2008 2007
$41.24 $39.88
Efficiency Measure
Operating costs for recreation programs per person.
Objective
Provide efficient operation of recreation programs.
Detailed Comments
Included in this measure is the cost of wages, benefits and operating costs for the operation of
a broad range of recreational programs and activities.
The increase in the number of recreation programs offered in 2008 incurred a comensurate
increase in the overall operating costs to run the programs.
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8 2 CITY OF PICKERING
YEAR 2008 PERFORMANCE MEASUREMENT REPORT
PARKS AND RECREATION
10.3 OPERATING COSTS FOR RECREATION FACILITIES PER PERSON
2008 2007
$73.78 $71.66
Efficiency Measure
Operating costs for recreation facilities per person.
Objective
Provide efficient operation of the City's recreation facilities.
Detailed Comments
Included in this measure is the. cost of wages, benefits and operating costs for community
recreation facilities.
General increase in the cost of maintaining the facilities in 2008 contributed to the 3.0% overall
increase on the resulting measure from 2007.
CITY OF PICKERING 8 3
YEAR 2008 PERFORMANCE MEASUREMENT REPORT
PARKS AND RECREATION
10.4. OPERATING COSTS FOR RECREATION PROGRAMS AND RECREATION
FACILITIES PER PERSON SUBTOTAL
2008 2007
$115.03 $111.54
Efficiency Measure
Operating costs for recreation programs and recreation facilities per person.
Objective
Provide efficient operation of the City's programs and recreation facilities.
Detailed Comments
Included in this measure is the cost of wages, benefits and operating costs for the operation of
recreational programs and facilities.
General increase in the cost of operating the programs and maintaining the facilities
contributed to the 3.1 % overall increase on the resulting measure from 2007.
8 4 CITY OF PICKERING
YEAR 2008 PERFORMANCE MEASUREMENT REPORT
PARKS AND RECREATION
10.5 TOTAL KILOMETRES OF TRAILS AND TOTAL KILOMETRES OF
TRAILS PER 1,000 PERSONS
2008 2007
0.162 KM 0.163 KM*
Effectiveness Measure
Kilometres of trails per 1,000 persons
Objective
Measure the effectiveness of trails in the City that provide recreation opportunities.
Detailed Comments
Total kilometres of trails owned by the City plus trails owned by third parties where the City has
a formal lease contract, joint use agreement or reciprocal use agreement for every 1,000
resident were used in the calculation of this measure.
The decrease on this measure in 2008 was a result of the slight increase in population
(denominator). .
*The total kilometres of trails reported in 2007 was adjusted to be consistent with the definition
of this measure.
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CITY OF PICKERING
YEAR 2008 PERFORMANCE MEASUREMENT REPORT 8 5
PARKS AND RECREATION
10.6 HECTARES OF OPENS SPACE AND HECTARES OF OPEN SPACE PER 1,000
PERSONS
2008 2007
7.651 HA 7.726 HA
Effectiveness Measure
Hectares of open space (City owned) per 1,000 person.
Objective
Measure the adequacy of open space for the population.
Detailed Comments
Hectares of municipally owned open space per 1,000 person in the City were used in this
calculation.. Open space includes all outdoor open spaces that provide opportunities and
.benefits for active, passive and programmed community recreation and leisure that are
accessible to the public.
Total hectares of open space reported in 2008 were the same as in the previous year. The
decrease on this measure is a result of the slight increase in population (denominator).
8 6 CITY OF PICKERING
YEAR 2008 PERFORMANCE MEASUREMENT REPORT
PARKS AND RECREATION
10.7 TOTAL PARTICIPANT HOURS FOR RECREATION PROGRAMS PER 1,000 PERSONS
2008 2007
17,385 HRS 15,432 HRS
Effectiveness Measure
Total participant hours for.recreation programs per 1,000 persons.
Objective
Measure the effectiveness of programs provided by the City.
Detailed Comments
Total participant hours for every 1,000 person in the City, registered, drop-in and permitted
recreation programs and activities was used in this calculation. Participant hours are based
only on the number of active registrants or participants in a program. Hours for special events
are not included in the measure.
An increase in participation in drop-in and permitted recreation programs and activities in 2008
contributed to the 12.7% overall increase on the resulting measure from 2007.
CITY OF PICKERING 8 7
YEAR 2008 PERFORMANCE MEASUREMENT REPORT
PARKS AND RECREATION
10.8 SQUARE METERS OF INDOOR RECREATION FACILITIES AND SQUARE METERS
OF INDOOR RECREATION FACILITIES PER 1,000 PERSONS MUNICIPALLY OWNED
2008 2007
436.860 SQM 441.181 SQM
Effectiveness Measure
Square meters of indoor recreation facilities per 1,000 persons.
Objective
Determine the adequacy of indoor recreation facility space available to the public.
Detailed Comments
Indoor recreation facilities- include 40,541 square meters of City owned enclosed structures
used for the purposes of community recreation and leisure. This is the same size as reported
the previous year. The difference in the measure this year as compared to the prior year is a
result of the slight increase in population count (denominator) used in the computation.
8 8 CITY OF PICKERING
YEAR 2008 PERFORMANCE MEASUREMENT REPORT
PARKS AND RECREATION
10.9 SQUARE METERS OF OUTDOOR RECREATION FACILITY SPACE AND SQUARE
METERS OF OUTDOOR RECREATION FACILITY SPACE PER 1,000 PERSONS
MUNICIPALLY OWNED
2008 2007
286.516 SQM 318.428 SQM
Effectiveness Measure
Square meters of outdoor recreation facility space per 1,000 persons.
Objective
Determine the adequacy of outdoor recreation facility space available to the public.
Detailed Comments
Total area in square metres of municipally owned outdoor recreation facility space with
controlled access and electrical or mechanical functions-was used in this calculation.
The reduction in area reported in 2008 is a result of more. refined and accurate accounting of
outdoor recreation facility space in accordance with the definition for this measure.
CITY OF PICKERING 8 9
YEAR 2008 PERFORMANCE MEASUREMENT REPORT
LIBRARY SERVICES
11.1 OPERATING COSTS FOR LIBRARY SERVICES PER PERSON
2008 2007
$54.72 $53.25
Efficiency Measure
Operating costs for library services per person.
Objective
Provide efficient library services to the public.
Detailed Comments
The City has five locations servicing its residents. The cost for all five locations is included in
the calculation of this measure, which includes wages benefits and all other operating costs.
The increase in library operating costs is largely due to an increase in salaries and an increase
in repair and maintenance related to aging facilities. Population constitutes the other side of
this equation. Given the low growth in Pickering, it is inevitable that this measure will mostly
reflect the increase in operating costs. Accordingly, this measure shows an increase of 2.7%
from 2007.
This indicates that the Library's costs are being reasonably contained in a no-growth
environment.
9 0 CITY OF PICKERING
YEAR 2008 PERFORMANCE MEASUREMENT REPORT
LIBRARY SERVICES
11.2 OPERATING COSTS FOR LIBRARY SERVICES PER USE
2008 2007
$1.77 $1.83
Efficiency Measure
Operating costs for library services per use.
Objective
Provide efficient library services to the public.
Detailed Comments
The City has five locations servicing its residents. The total operating costs for all five locations
and the total library uses was included in the calculation of this measure.
Operating costs have gone down in 2008 from 1.83 to 1.77. While total operating costs for
Library services in 2008 have increased 3.8% from 2007, the total library uses have increased
by 7.5% resulting in a decrease of 3.3% in the overall cost per use.
This is a positive measure of library service efficiency.
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CITY OF PICKERING 9 1
YEAR 2008 PERFORMANCE MEASUREMENT REPORT
LIBRARY SERVICES
11.3 LIBRARY USES PER PERSON
2008 2007
30.879 29.017
Effectiveness Measure
Library uses per person.
Objective
Increased use of library services.
General Comment
Although population changes impact the resulting measure, it does not necessarily affect the
level of service provided. Just a change in usage alone is a satisfactory indicator of service
levels.
Detailed Comments
Total library uses from all five locations together with the total population of the City were used
in the calculation of this measure.
Total usage per person has increased by 6.4% in 2008. This increase in usage is due to an
increase in visits to Library branches as well as visits to the Library web site along with an
increase in use of the Library's electronic collections such as ebooks and audiobooks.
This is a positive measure. of Library success and use by the community.
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9 2 CITY OF PICKERING
YEAR 2008 PERFORMANCE MEASUREMENT REPORT
LIBRARY SERVICES
11.4 ELECTRONIC LIBRARY USES AS A PERCENTAGE OF TOTAL LIBRARY USES
2008 2007
33.7% 27.2%
Effectiveness Measure
Electronic library uses as a percentage of total library uses.
Objective
Effectiveness of information on library usage.
Detailed Comments
The percentage of electronic uses includes data from the five library locations. Uses include
the number of people using on-site library computers, number of times electronic collections
(e-books, etc.) are accessed, number of electronic reference transactions, and number of
electronic visits to the library.
Electronic library uses in 2008 have increased by 6.5 percentage points from 2007. This
measure indicates that electronic use of the library is becoming more popular among our
clients.
This measure indicates the success of the Library. in meeting our clients' electronic needs
through efficient purchasing of electronic resources and successful promotion of these
resources to the community.
CITY OF PICKERING
YEAR 2008 PERFORMANCE MEASUREMENT REPORT 93
LIBRARY SERVICES
11.5 NON ELECTRONIC LIBRARY USES AS A PERCENTAGE OF TOTAL LIBRARY USES
2008 2007
66.3% 72.8%
Effectiveness Measure
Non-electronic Library uses as a percentage of total library uses.
Objective
Effectiveness of information on library usage.
Detailed Comments
The percentage of non-electronic uses includes data from the five library locations. Uses
included total annual circulation, program attendance, in-library materials, number of standard
reference transactions and number of in-person visits to the library.
The percentage of library uses which are electronic, have increased by 6.5 percentage points.
Correspondingly, the percentage of uses which are non-electronic would have to reduce by
that same number considering a low population growth environment.
This measure indicates a change in the way library services are being delivered and the
success of the Pickering library in responding to this change.
9 4 CITY OF PICKERING
YEAR 2008 PERFORMANCE MEASUREMENT REPORT
LAND PLANNING USE
12.1 PERCENTAGE OF NEW RESIDENTIAL UNITS LOCATED WITHIN
SETTLEMENT AREAS
2008 2007
99.2% 99.3%
Effectiveness Measure
Percentage of new residential units located within settlement areas.
Objective
New residential development occurring within settlement areas.
Detailed Comments
The number of new residential units in detached houses, semi-detached houses, row
houses/town houses and apartments/multiple unit buildings within the settlement areas
are used for the calculation of this measure as a percentage of the total number of new
residential units within the entire City.
All new residential units in 2008 are located within the settlement area.
Settlement areas include areas within the City which has been designated for
development in an approved municipal plan.
CITY OF PICKERING 9 5
YEAR 2008 PERFORMANCE MEASUREMENT REPORT
LAND PLANNING USE
12.2 PRESERVATION OF ARGICULTURAL LANDS
2008 2007
100% 100%
Effectiveness Measure
Percentage of land designated for agricultural purposes which was not re-designated for
other uses during 2008.
Objective
Preservation of agricultural lands.
Detailed Comments
The City of Pickering did not re-designate any agricultural lands in the reporting year 2008.
Same are was reported the prior year.
9 6 CITY OF PICKERING
YEAR 2008 PERFORMANCE MEASUREMENT REPORT
LAND PLANNING USE
12.3 PRESERVATION OF AGRICULTURAL LAND RELATIVE TO 2000
2008 2007
99.80% 99.80%
Effectiveness Measure
Percentage of land designated for agricultural purposes which was not re-designated for other
uses relative to the base year of 2000.
Objective
Preservation of agricultural lands in 2008.
Detailed Comments .
Total hectares of land designated for agricultural purposes in the Official Plan as of 2008 and
the total hectares of land designated for agricultural purposes in the Official Plan as of 2000
are used in the calculation of this measure. Same areas were reported the prior year.
CITY OF PICKERING
YEAR 2008 PERFORMANCE MEASUREMENT REPORT 97
LAND PLANNING USE
12.4 HECTARES OF AGRICULTURAL LAND WHICH WAS REDESIGNATED FOR
OTHER USES DURING REPORTING THE YEAR
2008 2007
0 0
Effectiveness Measure
Number of hectares of land originally designated for agricultural purposes which was re-
designated for other uses during 2008.
Objective
Preservation of agricultural land.
Detailed Comments
No agricultural lands were re-designated to other uses during 2008.
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9 8 CITY OF PICKERING
YEAR 2008 PERFORMANCE MEASUREMENT REPORT
LAND PLANNING USE
12.5 HECTARES OF AGRICULTURAL LAND WHICH WAS REDESIGNATED FOR
OTHER USES SINCE 2000
2008 2007
15 15
Effectiveness Measure
Number of hectares of land originally designated for agricultural purposes which was re-
designated for other uses since January 1, 2000.
Objective
Preservation of agricultural land.
Detailed Comments
These lands were redesignated during 2000.
ATTACHMENT #-,:2--TO REPORT
CITY OF PICKERING PERFORMANCE MEASUREMENT 99
COMPARISON OF 2008 & 2007 MEASURES
Performance Measurements 2008 2007
General Government - Efficiency
Operating costs for governance and corporate management 7.30% 7.00%
as % of total municipal operating costs
Protection Services - Fire Services Efficiency
Operating cost for fire services per $1,000 of assessment $ 1.27 $ 1.33
Transportation Services - Roadways Efficiency
Operating cost for paved roads per lane kilometer $ 706.57 $ 857.16
Operating cost for unpaved roads per lane kilometer $ 5,991.63 $ 3,993.81
Operating cost for winter control maintenance per lane kilometer $ 2,121.71 $ 1,434.59
Tranportation Services - Roadways Effectiveness
Percentage of paved lane kilometer rated good to very good 84.90% 84.00%
Percentage of winter event response that met or exceeded 100% 100.00%
municipal road maintenance standards
Environmental Services - Storm Water System Efficiency
Operating costs for urban storm water management (collection, treatment $ 817.18 $ 759.56
and disposal) per kilometer of drainage system (URBAN)
Operating costs for rural storm water management (collection, treatment $ 1,592.50 $ 2,117.96
and disposal) per kilometer of drainage system (RURAL)
Parks & Recreation - Operation of Parks Efficiency
Operating cost for parks per person $ 36.33 $ 34.54
Recreation Programs - Operation of Recreation Programs Efficiency
Operating cost for recreation pro gams per person $ 41.24 $ 39.88
Recreation Facilities - Operation of Recreation Facilities Efficiency
O erain cost for recreation facility per person $ 73.78 $ 71.66
Parks, Recreation Programs & Recreation Facilities - Operations of Parks,
Recreation Programs and Recreation Facilities Efficiency
Operating cost for parks, recreation programs and recreation
facilities per person (subtotal)
Operating costs for recreation programs and recreation facilities per
person (subtotal) $ 115.03 $ 111.54
Participant Hours for Recreation Programs - How Effective the City
is in servicing the needs of residents for Recreation Programs
Total participant hours for recreation programs per 1,000 person 17,385 hrs 15,432 hrs
Trails - To provide recreational opportunities
Total kilometers of trails and total kilometers of trails per 1,000 person 0.162 km 0.163 km
Parks & Recreation - Open Space is adequate for population
Hectres of Open Space per 1,000 person 7.651 ha 7.726 ha
Recreation Facility Space - Recreation facility space is adequate for
population (municipally owned)
Square metres of indoor recreation facility space per 1,000 person 436.860 sq.m. 441.181 sq m.
Square metres of outdoor recreation facility space per 1,000 person 286.516 sq.m. 318.428 sq m.
Library - Library Services Efficiency
Operating cost for library service per person $ 54.72 $ 53.25
Library Services - Library Services Efficiency
Operating cost for library service per use $ 1.77 $ 1.83
CITY OF PICKERING PERFORMANCE MEASUREMENT
COMPARISON OF 2008 & 2007 MEASURES
Performance Measurements 2008 2007
Library Services - Library Services Effectiveness
Library uses per person 30.879 29.019
Percentage of Electronic Library uses 33.70% 27.20%
Percentage of Non - Electronic Libra uses 66.30% 72.80%
Planning and Development - Land Use Planning - Effectiveness
Percentage of new lots approved which are located in settlement areas
Percentage of new residential units located in settlement areas 99.20% 99.30%
Percentage of lands designated for agricultural purposes which was not
re-designated for other uses during the reporting year 100.00% 100.00%
Percentage of land designated for argicultural purposes which was not
re-designated for other uses relative to the base year of 2000. 99.80% 99.80%
Number of hectares of land originally designated for agricultural purposes
which was re-designated for other uses during the reporting year 0 0
Number of hectares of land originally designated for agricultural purposes
which was re-designated for other uses since January 1, 2000. 15 15
* Revised figure based on adjusted kilometers of trails consistent with the definition.
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ATTACHMENT #-a-TO REPORT #LL35 f
101 1
CITY OF PICKERING
YEAR 2008 PERFORMANCE MEASUREMENT REPORT
The Performance Measures required to be reported publicly under the Provincially
mandated Performance Measurement Program will be available on the City of
Pickering's website cityofpickering.com as of September 30, 2009 or available at the
Corporate Services Department, 2nd Floor, Pickering Civic Complex.