HomeMy WebLinkAboutSeptember 20, 2023Agenda
Accessibility Advisory Committee
September 20, 2023
7:00 pm
Electronic Meeting
For information related to accessibility requirements please contact:
Committee Coordinator
905.420.4611
clerks@pickering.ca
Members of the public may observe the meeting proceedings by viewing the livestream.
Page
1.Review and Approval of Agenda T. Higgins
2.Disclosure of Interest T. Higgins
3.Approval of Minutes T. Higgins
3.1 June 21, 2023 Meeting Minutes 1
4.Presentations/Delegations
5.New Business
5.1 Lebovic Homes – Accessibility Considerations
-Accessibility Advisory Committee - Lebovic
Discussion Resources
Tyler Barnett
Glen Easton
Harry Lebovic
Jason R. Cherniak
Walter Botter
7:05 – 7:45 pm
8
5.2 Community Safety & Well Being Elaine Knox
7:45 – 8:05 pm
10
5.3 Corporate Strategic Plan Shauna Muir
8:05 – 8:30 pm
25
5.4 2023 AODA Compliance Report
-2023 Accessibility Compliance Questions
Tim Higgins
8:30 – 8:40 pm
40
5.5 Accessibility Advisory Committee meeting format,
2024 meeting schedule and member recruitment
-Proposed Meeting Dates - 2024
All
8:40 – 8:50 pm
45
6.Correspondence
7.Other Business
Agenda
Accessibility Advisory Committee
September 20, 2023
7:00 pm
Electronic Meeting
For information related to accessibility requirements please contact:
Committee Coordinator
905.420.4611
clerks@pickering.ca
8.AAC Member Roundtable Updates
9.Next Meeting – October 18, 2023
10.Adjournment
Page 1 of 7
Minutes/Meeting Summary
Accessibility Advisory Committee
June 21, 2023
Electronic Meeting
7:00 pm
Attendees: S. Fatima
S.Snyders
B. Ferguson
A. Khan
C. Rudberg-Chin
P. Milton
I. Janton, Senior Planner - Site Planning
T. Higgins, Accessibility Coordinator (Staff Liaison)
A. MacGillivray, Committee Coordinator (Recording Secretary)
J. Currie, Legislative Coordinator (Recording Secretary)
Councillor M. Brenner
Councillor S. Butt
Councillor M. Nagy
Absent: M. Thorpe Ross
J. McLellan, Ajax-Pickering Board of Trade
D. Currie
T. Lyle-Gravlev
R. Rizvi
Item/
Ref #
Details & Discussion & Conclusion
(summary of discussion)
Action Items/Status
(include deadline as
appropriate)
1. Review and Approval of Agenda
T. Higgins reviewed the agenda items and
suggested the correction of administrative errors
pertaining to the time slots.
Agenda approved as amended.
2. Disclosure of Interest
No disclosures of interest were noted.
3. Approval of Minutes
Moved by B. Ferguson
Seconded by S. Snyders
- 1 -
Page 2 of 7
Item/
Ref #
Details & Discussion & Conclusion
(summary of discussion)
Action Items/Status
(include deadline as
appropriate)
That the Minutes of the May 17, 2023 Meeting of the
Accessibility Advisory Committee be approved.
Carried
4. Presentations/Delegations
There were no presentations or delegations.
5. New Business
5.1 Welcome Councillors Brenner and Nagy
Councillor M. Brenner and Councillor M. Nagy
provided introductory remarks and noted the
importance of going above and beyond minimum
standards of accessibility and their commitment
as supporters of the Accessibility Advisory
Committee.
5.2 Accessible Housing
Councillor S. Butt provided an overview of issues
regarding accessibility that are being raised by
Pickering residents. He stated that new housing is
being built without accessibility in mind and that
aging residents are growing increasingly
uncomfortable in their homes. Councillor Butt
noted that he is working with staff on a motion to
push the province to build quality homes for
quality people, encouraging builders to plan
developments with accessibility at the forefront.
Discussion ensued with Committee Members
regarding:
• how the Committee can work to improve
the area of accessible housing;
• whether there were criteria for developers
to include accessibility as part of their
plans;
• how accessibility should be considered
prior to coming to being reviewed by the
Committee;
• the need for units that are both affordable
and accessible; and,
• the importance of rental units to create
more affordability and housing options.
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Page 3 of 7
Item/
Ref #
Details & Discussion & Conclusion
(summary of discussion)
Action Items/Status
(include deadline as
appropriate)
5.3 Museum Accessibility Plan
T. Higgins provided an overview of the Museum
Accessibility Plan, and noted that it is important to
have in place and that it is a requirement of the
Pickering Heritage & Community Centre grant
funding. He also noted that the objective is to
ensure it mirrors the City’s Accessibility Plan.
K. Pyke describes and highlights various aspects
of the new plan, including providing wellness
opportunities, employment opportunities and use
of green energy. She noted that accessibility is
considered throughout process of planning for
capital repairs at Pickering Museum.
Moved by B. Ferguson
Seconded by C. Rudberg-Chin
That the Accessibility Advisory Committee
endorse the Museum Accessibility Plan.
Carried
5.4 Internship Grant Proposal
T. Higgins outlined the proposed Internship
Program and its goal to allow the City to employ
graduates living with disabilities from Durham
College and Ontario Tech University in Oshawa.
He noted that the proposal would seek to include
six internships that are six months in duration, and
that this program would give an opportunity for
students to transition from the learning
environment to the workforce. T. Higgins indicated
that the City applied for this grant opportunity but
was unsuccessful. He noted that the City intends
to apply again and that the deadline for the grant
submission being at the end of June.
Moved by P. Milton
Seconded by C. Rudberg-Chin
That the Accessibility Advisory Committee
endorse the application for the Internship Grant
Proposal.
T. Higgins to investigate
recognizing the project
during National Accessibility
Awareness Week.
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Page 4 of 7
Item/
Ref #
Details & Discussion & Conclusion
(summary of discussion)
Action Items/Status
(include deadline as
appropriate)
Carried
5.5 Review of Site Plans
S 04/90(R23) – 1920 Silicone Drive
I Janton provided an overview of the Site Plan for
proposed industrial warehouse at 1920 Silicone
Drive.
Discussion ensued with Committee Members
regarding:
• the purpose of viewing site plans is to
provide feedback from the perspective of
people with lived disability experience;
• the Committee mandate to review site
plans;
• whether there were ramps leading to
sidewalks from accessible parking spaces;
• whether accessibility features were
considered for employees (e.g. loading
dock areas); and,
• whether this property is accessible by
public transit.
S 08/23 - 1786 & 1790 Liverpool Road
I Janton provided an overview of the Site Plan
for proposed mixed use development at 1786 &
1790 Liverpool Road.
Discussion ensued with Committee Members
regarding:
• whether a chair lift/ramp could be
considered for the pool;
• whether there is ample space for mobility
devices to navigate around the pool;
• concerns around the pool enclosure gate
and whether it can be made accessible;
• whether accessible BBQ stations could
be considered; and,
• whether tree and plant allergies can be
considered in the landscaping features.
S 10/23 - Pickering Town Centre - Block 1 &
2
- 4 -
Page 5 of 7
Item/
Ref #
Details & Discussion & Conclusion
(summary of discussion)
Action Items/Status
(include deadline as
appropriate)
I. Janton provided an overview of the Site Plan
for the proposed mixed use towers and the
phasing of the project.
Discussion ensued with Committee Members
regarding:
• accessible parking for residents, as well
as visitors;
• the number of accessible units proposed;
and,
• the Ontario Building Code mandate to
provide 15% of units to be accessible
ready.
S 09/23 - 2610 & 2630 Brock Road
I Janton provided an overview of the Site Plan
for proposed stacked townhomes at 2610 &
2630 Brock Road.
Discussion ensued with Committee Members
regarding:
• the challenges of stacked townhomes
and their lack of accessible features;
• the provisions for accessible parking
spaces despite the units being
inaccessible;
• whether there is an opportunity to invite
the applicant to a future Committee
meeting to discuss concerns; and,
• the need to examine processes and
expectations for all developers.
5.6 Canada Day – Final Plan
T. Higgins provided an overview of the Committee
hosting a large tent at the City’s upcoming
Canada Day Event. He spoke to the Committee
Members that have scheduled themselves for the
event and encouraged those who have not
already, to indicate whether or not they will be
available to assist. T. Higgins also noted the
accessible bus service that will be available to and
from the event that evening.
5.7 2023 AODA Compliance Report
- 5 -
Page 6 of 7
Item/
Ref #
Details & Discussion & Conclusion
(summary of discussion)
Action Items/Status
(include deadline as
appropriate)
T. Higgins provided an update regarding the 2023
AODA Compliance Report that City must submit
by December 2023. He indicated that the Report
will be reviewed by Accessibility Core Staff Team,
the Accessibility Advisory Committee, and then
forwarded to Council for approval before being
submitted to the Province.
5.8 LEAD Project Update
T. Higgins spoke to reports from the LEAD project
team and encouraged Members to review. He
also spoke to the anticipated six month timeline to
respond to recommendations and creation of an
action plan.
6. Correspondence
There were no items of correspondence.
7. Other Business
7.1 Equity, Diversity & Inclusion (EDI)
Community Working Group
T. Higgins informed the Committee that one or two
volunteers are being solicited to represent the
Committee for the City’s Equity, Diversity &
Inclusion (EDI) Community Working Group.
7.2 Regional Accessibility Awards
T. Higgins spoke to an opportunity for the
Committee to provide nominations for the
Regional Accessibility Award.
7.3 National Research Grant
T. Higgins spoke to research on accessibility
topics, T. Higgins will reach out for ideas of what
kinds of topics we can propose for this grant.
T. Higgins to send
correspondence to Members
regarding the EDI
Community Working Group
opportunity.
T. Higgins to send
correspondence to Members
regarding the Regional
Accessibility Award
nomination opportunity.
8. AAC Member Roundtable Updates
T. Higgins solicited Committee member for updates,
no action items noted.
9. Next Meeting – September 20, 2023
- 6 -
Page 7 of 7
Item/
Ref #
Details & Discussion & Conclusion
(summary of discussion)
Action Items/Status
(include deadline as
appropriate)
10. Adjournment
Quorum lost at 9:06 pm. The meeting was adjourned.
Meeting Adjourned: 9:06 pm
- 7 -
1
Accessible Residential Development
Issue
Independent living is one of the most critical elements of accessibility. Accessibility
barriers within a person’s home, where they spend most of their time, are imperative to
address.
Background
Ontario recently passed a housing bill intended to spur development because Ontario is
facing a "severe" housing crisis and bold solutions are required. The Ontario
Government’s housing push seeks to get 1.5 million homes built in 10 years amidst high
inflation and interest rates. Critics say this initiative will not actually make homes more
affordable or accessible.
Beyond the AODA’s Design of Public Spaces standard, other requirements for the Built
Environment are found in Ontario’s Building Code, which has included barrier -free
design provisions since 1990. The Ontario Building Code (OBC) regulates most aspects
of the construction of buildings and other structures within the Province of Ontario.
Enhanced accessibility standards covering most new construction and extensive
renovations of buildings were incorporated into the Building Code effective January 1,
2015. The amendments update requirements in such areas as: visual fire alarms and
smoke alarms; elevator access between stories in most buildings; barrier-free path of
travel throughout buildings, including power doors at entrances to a wider range of
buildings; and the minimum number of visitable suites in apartment buildings, which was
raised from 10 per cent to 15 per cent. The Building Code does not apply to existing
buildings where no work is planned, and most accessibility requirements do not affect
houses.
In the absence of comprehensive residential accessibility standards, homebuilders may
not prioritize accessibility features/options in their product offerings. Tall, narrow
townhomes with many stairs, narrow garages and corridors have proliferated in recent
years, and Pickering seniors are unable to find housing options to age in place.
The province is expediting home-building aiming to make home ownership more
affordable through increased supply. If accessibility is overlooked by this provincial
initiative, inaccessible homes built may last over 50 years, and Ontario’s inventory of
accessible residential properties will remain low far into the future.
The City of Pickering has recommended to Ontario’s Fourth AODA Review that OBC
and AODA standards be expanded to comprehensively prescribe accessibility
requirements for residential property development prior to initiating large -scale home
development in the province.
- 8 -
2
Resources
Some relevant resources/links to inform discussions are provided below:
• Lebovic Homes
• AccessibleHousingNetwork.org
• Amid a countrywide housing shortage, what will it take to build more accessible
homes?
• Dwelling satisfaction among older adults: Dwelling characteristics and their
influence on satisfaction
• Residential dwelling unit accessibility guidelines and standards are addressed
under many U.S. laws, including the Architectural Barriers Act (ABA), the
Americans with Disabilities Act (ADA), the Fair Housing Act, and Section 504 of
the Rehabilitation Act, to ensure these facilities are accessible to people with
disabilities.
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pickering.ca
Draft Plan
Pickering
Community Safety
& Well-Being
- 10 -
pickering.capickering.ca
4
3
2
1
Agenda
History & Purpose
Plan Overview
Action Items
Questions & Comments
- 11 -
pickering.ca
•Police Services Act mandate
•Durham Region Community Safety &
We ll -Being Plan
•Emerged as a multi-sector
responsibility
•Umbrella document to guide regional,
municipal, and community levels with a
core set of goals aligned.
History
Mental Health
Substance Use
Homelessness
& Basic Needs
Criminal
Involvement
Victimization
Social Isolation
Experiences of
Racism
- 12 -
pickering.ca
Key Responsibilities
Regional
•Health services
•Planning and economic development
•Housing services
•Children’s services
•Family services
•Income and employment support
•Long term care and services for seniors
•Transit
•Police services
•Regional road maintenance
•Public works including water and waste management
Municipal
•City Development –Building Services, Planning and Design
•Maintenance of the local roads and sidewalks, including snow removal
•Library services
•Fire services
•Animal services and municipal law enforcement
•Parks
•Recreation
•Arts and Culture
•Economic Development
•Property Tax collection
•Stormwater management
- 13 -
pickering.ca
•Prioritize community safety and well-being
•Guide to support individual safety, and build on sense
of community
•Partner with stakeholders to enhance training and
access to services in the community
•Create safer, more inclusive spaces for residents
•Support and enhance Durham Region’s Community
Safety & Well-Being Plan
Purpose
- 14 -
pickering.ca
•Research & Development
•Internal Working Team
•Advisory Committee
•Priority Areas identified
•Survey Results
•Phase 2 Consultation
Review
Plan OverviewLearning,
Education, &
Creative
Communities
Community
Vitality
Statistics
Canada
Improve
Living
Standards
Promote
Inclusion,
Diversity,
& Equity
Support
Basic Needs
Create Safe &
Welcoming
Neighborhoods
Physical
Health &
Mental
Wellness
- 15 -
pickering.ca
Current Programs & Initiatives
•Community Services
•Fire Services
•Library Services
•Engineering Services
•City Development
•By-Law Services
•Customer Care
•Advisory Committees
•Office of the CAO
- 16 -
pickering.ca
Top Survey Initiative: Have opportunities that connect me with others in my neighbourhood (Neighbourhood
Watch, Street Parties, knowing my neighbours)
Draft Plan Action Items:
•Increased volunteer opportunities
•Increased programs to our socially isolated residents
•Expanding services, programs and events to underserved and rural communities
•Commitment to community consultation for isolated residents, vulnerable populations, and youth-specific
initiatives
Priority 1:
- 17 -
pickering.ca
Top Survey Initiative: Know about Crime Prevention initiatives
Draft Plan Action Items:
•Community partnerships with Regional Providers
•Providing training to the community and City of Pickering staff
•Establish a youth-specific strategy for engagement and empowerment
•Provide community and staff training on Intimate Partner Violence
•Provide fire safety programs and public education campaigns
Priority 2:
- 18 -
pickering.ca
Top Survey Initiative: You feel safe walking home alone in your community
Draft Plan Action Items:
•Providing opportunities for residents to participate in garden and park initiatives
•Expansion of Pickering’s Security Camera program
•Installation of new benches and lighting along trails
•Enhance public spaces through public art, interactive displays, rainbow crosswalks
•Road Safety improvements
•Enhance youth-dedicated spaces within our community centres
•Safety signage and lighting integration with new city developments
Priority 3:
- 19 -
pickering.ca
Top Survey Initiative: You have local access to health services
Draft Plan Action Items:
•Assessment of residents access to culture, recreation, programs and events
•Develop and expand programs that provide food security
•Undertake a Recreation and Parks Master Plan refresh
•Undertake a City of Pickering Arena Strategy
•Expansion of Community Gardens
•Provide community listening sessions
Priority 4:
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pickering.ca
Top Survey Initiative: Snow clearing is prioritized for seniors and people living with disabilities
Draft Plan Action Items:
•Expand snow clearing for seniors and individuals living with disabilities
•Implementation of a Housing Strategy
•Enhanced Accessibility
•Investigate and assess participation in the Durham Region Physician Recruitment Initiative
•Participate in the creation of Durham Regional Police Encampment Strategy
•Enhanced employment workshops
Priority 5:
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pickering.ca
Top Survey Initiative: Overnight shelters are available in Pickering during extreme weather conditions
Draft Plan Action Items:
•Access to basic hygiene products and showers in community centres
•Participate in the Hope’s Cradle program at Fire Hall No.1
•Policy and procedure enhancement
•Warming and cooling centres
•Support urban farming initiatives
•Providing lunch services and outreach for housing insecure residents
Priority 6:
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pickering.ca
Top Survey Initiative: People from all backgrounds are valued and respected in Pickering
Draft Plan Action Items:
•Creation of an Equity, Diversity, and Inclusion Strategy
•Continued work with advisory committees and taskforces that can advise
•Create opportunities for racialized residents to contribute to human-centred design
Priority 7:
- 23 -
pickering.ca
Elaine Knox
Community Safety & Well-Being Advisor
Community Services
905.420.4660 ext. 1137
eknox@pickering.ca
Questions & Comments
- 24 -
Plan the City of Pickering's
future with us!
Community Information Session
Learn more and provide your
feedback, comments, and questions!
- 25 -
Shauna Muir
Supervisor, Public Affairs
& Corporate Communications
Project Team
Karen Wianecki
Director of Practice at Planning
Solutions Inc.
Nicole Hann
Coordinator, Public Affairs
& Corporate Communications
- 26 -
Overview of the process
Project activities to date
Opportunity for Feedback
Proposed Goal Areas
What we'll be covering
Next steps
- 27 -
A Strategic Plan is a long-range document that acts as a
roadmap for the future.
It will define where the City of Pickering, as an organization, is
going, and how it will get there.
It is an important tool to bring residents, Council and staff
together to develop a shared Vision, direction and goals for
our community.
What is a Corporate
Strategic Plan?
- 28 -
Project activities to date
February 2023
Preliminary planning and
research to define project
scope and details
March 2023
Council Workshop (development
of a collaborative set of Council-
endorsed priorities)
June-September 2023
Community awareness
and feedback opportunities
October 2023
Development of Draft Corporate
Strategic Plan and final feedback
opportunity
November 2023
Report to Council For Final
Endorsement of the Corporate
Strategic Plan
- 29 -
Has anyone taken the Community
Survey?
- 30 -
Goal Areas
Economic Growth & Opportunity
Community Safety & Well-Being
Environmental Leadership
Infrastructure Investment & Renewal
Good Governance
Strong Community Partnerships
The City’s strategic planning process began with a
Special Meeting of Council in March 2023. Six draft
goal areas were identified and include:
- 31 -
Economic Growth &
Opportunity
Attract and retain quality employment opportunities
Promote and support the agricultural community
Further develop and promote the film production
industry as a key business sector
Promote and support employment for youth
Promote and support opportunities for non-
residential property tax revenue streams
- 32 -
Community Safety
& Well-Being
Advocate for improved access to medical facilities and
services as well as healthcare staff
Promote and support opportunities for affordable
housing
Promote and implement initiatives that support an
equitable, diverse, and inclusive community that fosters
a sense of belonging, empowerment and respect
among all community members
Promote and support the City’s emergency
preparedness efforts including the core services of
Pickering Fire Services
- 33 -
Environmental
Leadership
Preserve, protect, and enhance Pickering’s natural heritage
features , including trails, parks and open spaces, urban
forests, watercourses, and Pickering’s Waterfront
Demonstrate innovation in green building design,
corporately, and work with the development community to
promote the same principles throughout the city
Promote active and environmentally-friendly modes of
transportation and infrastructure
Transition the City’s fleet and equipment to electric and
energy efficient, where appropriate
- 34 -
Advance the Integrated Transportation Master Plan to
develop a safe and well-connected transportation system
that offers inclusive mobility, supports complete and
sustainable communities, and facilitates continued economic
growth
Provide safe and reliable municipal infrastructure (roads,
sidewalks, bridges, facilities) through timely and cost-effective
investment of maintenance, rehabilitation and replacement
activities
Invest in and ensure that current and future facilities, parks, and
amenities (and uses and programs provided within) are
responsive to the diverse needs of Pickering’s growing
community
Infrastructure
Investment & Renewal
- 35 -
Good Governance
Advance digital service delivery and citizen experience
that is accessible, trustworthy, and convenient and that
supports Pickering’s diverse population and growth
Introduce systems to improve the safety and
security of municipal facilities and assets
Ensure fiscal sustainability and competitive levels
of taxation
Promote and implement initiatives that support an
equitable, diverse, and inclusive work space for all
employees
- 36 -
Strong Community
Partnerships
Promote and support industry and community partnerships
Promote and support partnerships with other levels of
government on opportunities related to economic
development, Infrastructure, funding, and educating and
engaging with the community
Support partnerships with key stakeholders who
promote the retainment and attraction of businesses to
Pickering
Expand opportunities for community consultation,
engagement, and education
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Do you have one big idea for
Pickering's Strategic Plan?
- 38 -
Thank you.
Your feedback is key. Input received from the
community will help inform the City's plan and
related recommendations, which will be
presented to Council in late 2023.
- 39 -
1
2023 Accessibility Compliance Reporting to the Ministry of Seniors and Accessibility
Compliance
Question
Number
Question Link to e laws URL Link to Compliance
assistance URL
1. Has your organization created and implemented written policies on how to
achieve accessibility by meeting all applicable accessibility requirements in the
IASR?
https://www.ontario.ca/laws/regu
lation/110191#BK3
https://www.ontario.ca/page/h
ow-create-accessibility-plan-
and-policy
2. Has your organization established and implemented a multi-year accessibility
plan?
(If Yes, please answer additional questions)
https://www.ontario.ca/laws/regu
lation/110191#BK4
https://www.ontario.ca/page/h
ow-create-accessibility-plan-
and-policy
2a. Does your organization have a website?
(If Yes, please answer additional questions)
https://www.ontario.ca/laws/regu
lation/110191#BK4
https://www.ontario.ca/page/h
ow-create-accessibility-plan-
and-policy
2a.i Is your organization’s accessibility plan posted on your organization’s website? https://www.ontario.ca/laws/regu
lation/110191#BK4
https://www.ontario.ca/page/h
ow-create-accessibility-plan-
and-policy
2a.ii Does your organization provide the accessibility plan in an accessible format
when requested?
https://www.ontario.ca/laws/regu
lation/110191#BK4
https://www.ontario.ca/page/h
ow-create-accessibility-plan-
and-policy
2b. Does your organization update the accessibility plan at least once every 5
years?
https://www.ontario.ca/laws/regu
lation/110191#BK4
https://www.ontario.ca/page/h
ow-create-accessibility-plan-
and-policy
3. Does your organization provide training on:
The AODA Integrated Accessibility Standards Regulation?
https://www.ontario.ca/laws/regu
lation/110191#BK7
https://www.ontario.ca/page/h
ow-train-your-staff-
accessibility
3a. Does your organization provide training on:
- 40 -
2
The Human Rights Code as it pertains to people with disabilities?
https://www.ontario.ca/laws/regu
lation/110191#BK7
https://www.ontario.ca/page/h
ow-train-your-staff-
accessibility
4. Does your organization have a process for receiving and responding to feedback
that is accessible to people with disabilities? Note: This requirement is
applicable regardless of whether customers are permitted on your premises
(If Yes, please answer an additional question)
https://www.ontario.ca/laws/regu
lation/110191#BK11
https://www.ontario.ca/page/h
ow-make-information-
accessible
4a. Does your organization notify the public about the availability of accessible
formats and communication supports with respect to the feedback process?
Note this requirement is applicable regardless of whether customers are
permitted on your premises.
https://www.ontario.ca/laws/regu
lation/110191#BK11
https://www.ontario.ca/page/h
ow-make-information-
accessible
5. Does your organization have one (or more) website(s) which it controls directly
or indirectly (‘controls’ means that your organization is able to add, remove
and/or modify content and functionality of the website)? *
(If Yes, please answer an additional question)
https://www.ontario.ca/laws/regu
lation/110191#BK14
https://www.ontario.ca/page/h
ow-make-websites-accessible
5a. Do all your organization’s internet websites conform to World Wide Web
Consortium Web Content Accessibility Guidelines 2.0 Level AA (except for live
captions and pre-recorded audio descriptions)? In the comments box, please list
the complete names and addresses of your publicly available web content,
including websites, social media pages, and apps. *
https://www.ontario.ca/laws/regu
lation/110191#BK14
https://www.ontario.ca/page/h
ow-make-websites-accessible
6. Does your organization provide training about providing goods, services or
facilities to persons with disabilities to the following?
• Staff and volunteers
• People involved in developing accessibility policies
• People providing goods, services or facilities on behalf of the organization
(If Yes, please answer an additional question)
https://www.ontario.ca/laws/regu
lation/110191#BK153
https://www.ontario.ca/page/h
ow-make-customer-service-
accessible
6a. Does the training include all of the following: *
• A review of the purposes of the AODA?
https://www.ontario.ca/laws/regu
lation/110191#BK153
- 41 -
3
• A review of the purposes of the Customer Service Standards?
• How to interact and communicate with persons with various types of disability?
• How to interact with persons with disabilities who use an assistive device or
require the assistance of a guide dog or other service animal or the assistance of
a support person?
• How to use equipment or devices available on the provider’s premises or
otherwise provided by the provider that may help with the provision of goods,
services or facilities to a person with a disability?
• What to do if a person with a particular type of disability is having difficulty
accessing the provider’s goods, services or facilities?
https://www.ontario.ca/page/h
ow-make-customer-service-
accessible
7. Does your organization provide information in an accessible format? *
( If Yes, please answer additional questions)
https://www.ontario.ca/laws/regu
lation/110191#BK155
https://www.ontario.ca/page/h
ow-make-information-
accessible
7a. Is the provision of information in accessible format done so in a timely manner
that takes into account the individual’s disability?
https://www.ontario.ca/laws/regu
lation/110191#BK155
https://www.ontario.ca/page/h
ow-make-information-
accessible
7b. Is the provision of information in accessible format at a cost no more than
the regular cost charged to other persons
https://www.ontario.ca/laws/regu
lation/110191#BK155
https://www.ontario.ca/page/h
ow-make-information-
accessible
8. Does your organization ever require a person with a disability to be
accompanied by a support person when on your premises? *
(If Yes, please answer an additional question)
https://www.ontario.ca/laws/regu
lation/110191#BK151
https://www.ontario.ca/page/h
ow-make-customer-service-
accessible
8a. Does your organization do all of the following before requiring a person with a
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4
disability to be accompanied by a support person on your premises:
• Consult with the person with a disability?
• Determine a support person is necessary to protect the health or safety of the
person with a disability or others on premises?
• Determine that there is no other way to protect the health or safety of the
person with a disability or others on premises?
https://www.ontario.ca/laws/regu
lation/110191#BK151
https://www.ontario.ca/page/h
ow-make-customer-service-
accessible
9. Does your organization employ any persons with disabilities for whom you have
provided individualized workplace emergency response information? *
(If Yes, please answer additional questions)
https://www.ontario.ca/laws/regu
lation/110191#BK28
https://www.ontario.ca/page/h
ow-provide-accessible-
emergency-information-staff
9a. Does your organization review the individualized workplace emergency
response information for all of the following? *
• When the employee moves to a different location in the organization?
• When the employee’s overall accommodation needs or plans are reviewed?
• When your organization reviews its general emergency policies?
https://www.ontario.ca/laws/regu
lation/110191#BK28
https://www.ontario.ca/page/h
ow-provide-accessible-
emergency-information-staff
9b. Do any of the employees for whom your organization has provided individualized
workplace emergency response information require assistance? *
(If Yes, please answer additional questions)
https://www.ontario.ca/laws/regu
lation/110191#BK28
https://www.ontario.ca/page/h
ow-provide-accessible-
emergency-information-staff
9b.i Has your organization, with the employee’s consent, provided the workplace
emergency response information to the person designated to provide
assistance to the employee?
https://www.ontario.ca/laws/regu
lation/110191#BK28
https://www.ontario.ca/page/h
ow-provide-accessible-
emergency-information-staff
9b.ii Was the individualized workplace emergency response information provided as
soon as practicable after your organization became aware of the need for
accommodation due to the employee’s disability?
https://www.ontario.ca/laws/regu
lation/110191#BK28
https://www.ontario.ca/page/h
ow-provide-accessible-
emergency-information-staff
10. Since January 1, 2017, has your organization constructed new or redeveloped
any of the following items?
• Outdoor public use eating areas
• Outdoor play space
• Off-street parking
• Service counter
• Fixed queuing guides
• Waiting areas
(If Yes, please answer additional questions)
https://www.ontario.ca/laws/regu
lation/110191#BK91
https://www.ontario.ca/page/h
ow-make-public-spaces-
accessible
10a.
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5
Where applicable, do the newly constructed or redeveloped items meet the
general requirements as outlined in the Design of Public Spaces Standards?
https://www.ontario.ca/laws/regu
lation/110191#BK91
https://www.ontario.ca/page/h
ow-make-public-spaces-
accessible
10b. Does your organization’s multi-year accessibility plan include procedures for
preventative and emergency maintenance of the accessible elements in public
spaces, and for dealing with temporary disruptions when accessible elements
are not in working order?
https://www.ontario.ca/laws/regu
lation/110191#BK147
https://www.ontario.ca/page/h
ow-make-public-spaces-
accessible
11. Is your organization a municipality with population of 10,000 or more? *
(If Yes, please answer additional questions)
https://www.ontario.ca/laws/stat
ute/05a11#BK38
https://www.ontario.ca/page/
municipal-accessibility-
advisory-committees
11a. Has your organization established an accessibility advisory committee as
described in Section 29 of the AODA?
(If yes, please answer additional questions)
https://www.ontario.ca/laws/stat
ute/05a11#BK38
https://www.ontario.ca/page/
municipal-accessibility-
advisory-committees
11a.i Is the majority of members in the committee persons with disabilities? https://www.ontario.ca/laws/stat
ute/05a11#BK38
https://www.ontario.ca/page/
municipal-accessibility-
advisory-committees
12. Has the committee provided advice to council about site plans and drawings (as
described in Section 41 of the Planning Act) as well as advice on the
requirements and implementation of accessibility standards?
https://www.ontario.ca/laws/stat
ute/05a11#BK38
https://www.ontario.ca/page/
municipal-accessibility-
advisory-committees
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1
Proposed AAC 2024 Meeting Dates
3rd Wednesday of each month, from 7:00 to 9:00 pm
•January 17, 2024
•February 21, 2024
•March 20, 2024
•April 17, 2024
•May 15, 2024
•June 19, 2024
•September 18, 2024
•October 16, 2024
•November 20, 2024
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