HomeMy WebLinkAboutBYL 02-19Cfy �t
DICKERING
Report to
Executive Committee
Report Number: BYL 02-19
Date: December 2, 2019
From: Paul Bigioni
Director, Corporate Services & City Solicitor
Subject: Vehicle for Hire By-law
- File: L-2330-001-19
Recommendation:
1. That Report BYL 02-19 regarding the attached Vehicle for Hire By-law be received;
2. That Council enact the Vehicle for Hire By-law attached to this Report (Attachment No. 1);
and
3. That the appropriate City of Pickering officials be authorized to take the necessary actions as
indicated in this Report.
Executive Summary: Council Resolution # 342/17 authorized staff to conduct public
consultations regarding regulating the ride -sharing industry and develop by-law provisions to
license the vehicle for hire industry based on the feedback received.
The public consultation process indicated overwhelming public support to permit ride -sharing
services with the most common feedback concerning ensuring public safety. Taxicab industry
stakeholders expressed concerns regarding creating a level playing field of regulations for both
the ride -sharing and taxicab industries.
In addition to the above considerations, staff determined that developing strategies to improve and
support accessible taxicab services must also be a priority of this regulatory review.
The Taxicab Advisory Committee has also been involved in the entire process, receiving updates
on public feedback, regular presentations on the proposed regulations, updates on the public
consultation process for the proposed Vehicle for Hire By-law, a final meeting to present the by-
law and an overview of how the regulations impact the Taxicab industry.
The proposed Vehicle for Hire By-law (Attachment No. 1 to this Report) is the result of extensive
research into by-laws and fees in place in other jurisdictions, as well as a focus on the primary
purpose of regulating the vehicle for hire industry, being public safety and consumer protection.
The proposed Vehicle for Hire By-law provides a balanced approach to regulating both ride
sharing services (Personal Transportation Companies as defined in the by-law) and the taxicab
industry. It also creates an Accessible Service Supplement Fee applicable to all Vehicles for Hire
that do not provide accessible services.
BYL 02-19 December 2, 2019
Subject: Vehicle for Hire By-law Page 2
It is anticipated that an additional Municipal Law Enforcement Officer will be required to handle the
administrative and investigative work necessary to implement and enforce the new by-law.
Financial Implications: The introduction of licensing fees for Personal Transportation
Companies will generate fees of approximately $80,000.00 per year. The proposed Accessible
Service Supplement will result in approximately $28,000.00 in funding annually to provide
incentives to improve accessible vehicle for hire services.
During 2020 Budget deliberations, City staff will seek Council approval to add a Municipal Law
Enforcement Officer to the City's staff complement to administer and enforce the provisions of the
Vehicle for Hire By-law at an estimated cost of $98,660.00 annually, inclusive of salary and
benefits.
Discussion: Ride Sharing companies such as Uber and Lyft have changed the
public's expectations regarding the options they want available to meet their transportation needs.
As per Council's direction, City staff have undertaken various methods to engage the public in
providing feedback in relation to ride -sharing services. The on-line survey conducted by the City
in 2017 had 524 respondents, 97% of whom indicated they were in favour of ride sharing services.
Two public consultations were held on November 22, 2017, with only 2 people attending the
information sessions. The City has provided information on the attached proposed Vehicle for
Hire By-law on the City's website, through a media release, including articles in the local paper
and on local radio, digital signs, and social media, as well as e -mailing those who provided
comments on the initial survey in 2017. Only 22 comments were received on the draft by-law, 12
of which explicitly supported ride -sharing, and 4 seeking equal requirements for taxicabs and ride -
sharing. These comments were provided to the Taxicab Advisory Committee and were discussed
as part of the final review of the draft Vehicle for Hire By-law.
The Taxicab Advisory Committee has been included throughout the process of drafting the
proposed Vehicle for Hire By-law. Five separate presentations have been done to provide an
outline of staff's intentions for the proposed by-law, a review of the initial survey results, a
summary of specific by-law changes and fee comparisons, the final version of the draft by-law
being distributed for public comment and the actual comments received regarding the proposed
Vehicle for Hire By-law. At the final meeting to review comments regarding the draft Vehicle for
Hire By-law, members of the Committee submitted their own comments, which are outlined below
with staff responses.
Comments from Committee Members
Staff Responses
Permissable age of a taxicab should be
extended from 10 to 12 years depending on
the condition of the car.
Adopted in draft By-law Section 144.
Inclusion of more wheelchair accessible cars
on the road — (a) Are there not enough
accessible vans already on the road?
No, there are insufficient accessible taxicabs
to provide on -demand service, and needs will
continue to grow.
BYL 02-19
Subject: Vehicle for Hire By-law
December 2, 2019
Page 3
Inclusion of more wheelchair accessible cars
on the road — (b) Some of the accessible vans
are already doing pick ups of fares instead of
regular taxi cabs.
They are required to provide accessible
service as a priority and are otherwise
permitted to provide regular taxi service.
No other municipality has these conditions.
Many municipalities including Toronto, are
moving towards increasing accessible taxicab
service, as per the AODA.
It looks mainly to put small companies out of
business.
Existing plate owners will continue to be
permitted to operate non -accessible vehicles.
It is only new plates issued in the future that
must be affixed to an accessible vehicle, and
brokerages have the option to meet the
requirements for accessible vehicles or pay
the supplement.
Also you haven't mentioned any changes
being brought to private for hire taxis as Uber
Lyft, etc.
Part X of the By-law regulates Personal
Transportation Companies and imposes
Vehicle Requirements.
A discussion occurred at the final Taxicab Advisory Committee meeting concerning the age of
vehicles permitted as taxicabs. Staff had already incorporated the committee's previous
suggestion to increase the maximum vehicle age from 10 years to 12 years. Committee members
then discussed increasing the vehicle age to 15 years. Staff did not support this recommendation
and the By-law has not been adjusted to authorize this age limit.
Comments received from Uber and Lyft:
Both Uber and Lyft responded to the City's request for feedback on the proposed Vehicle for Hire
By-law. Their submissions are attached. (Attachment Nos. 2 and 3)
Uber expressed the concern that driver training requirements should be able to be addressed
through its driver education program. Questions were also raised regarding the insurance
information requested indicating it is not public information. However, as part of the application
process, PTC's will be required to provide proof of their corporate liability insurance in the amount
of $5,000,000.00. Uber also requested the elimination of the requirement for a vehicle identifier,
and requested 30 days to provide information requested by the City. However, staff do not
support either request. Finally, Uber questioned the licensing fees and the per driver fee of
$15.00/every driver that has had a trip originate in Pickering in the previous quarter. In the
interest of keeping driver requirements similar as between taxicabs and ride sharing, a fee of
$15/quarter/driver is approximately equivalent to the fee a taxicab driver pays for a 2 year licence.
Licensing fees are recommended based on the amount of administrative and enforcement work
that will be required to regulate PTC's. With Pickering Casino Resort opening in 2020,
transportation services in Pickering will expand considerably. Therefore, staff do not view these
fees as unreasonable.
BYL 02-19 December 2, 2019
Subject: Vehicle for Hire By-law Page 4
Lyft's comments indicated the by-law was consistent with other GTA municipalities and they did
not have any concerns at this time.
Also attached are comments received from the public regarding the proposed new By-law
(Attachment No. 4 to this Report).
The Municipal Act, 2001 provides municipalities with the ability to license businesses in order to
ensure public safety, consumer protection and security. During the process to develop regulations
applicable to ride sharing companies, City staff have also reviewed the regulations governing the
taxicab industry to identify areas where current licensing by—law regulations might be amended or
removed to lessen the regulatory burden and establish a "more level playing field" for all vehicle
for hire businesses.
The proposed Vehicle for Hire By-law includes regulations for both Taxicabs and Personal
Transportation Companies regarding the following:
• Licence application requirements
• Disqualification for a licence — both Taxicab and PTC Driver
• Testing and Training — both Taxicab and PTC Driver
• Taxicab and PTC Driver duties and restrictions
• Taxicab Plate Licences — Plate Licensee duties, Plate Licensee restrictions
• Limits to Number of Taxicab Plates, issuance of new City Plates and terms
• Accessible Taxicabs and issuance of additional Accessible Taxicab Plates
• Brokerages — duties and restrictions
• Personal Transportation Companies — restrictions and duties
• Vehicle Requirements and Unsafe vehicles
• Enforcement Provisions, Appeals, Fees
• Changes to the Vehicle for Hire Advisory Committee (previously the Taxicab Advisory
Committee) — powers, final and binding authority on appeals
• Introduction of Accessible Service Supplement to be paid by all vehicles for hire that do not
provide accessible service
Personal Transportation Company Regulations:
All PTC Licence applications shall include:
• A PTC Identifier for approval by the City
• Adequate demonstration that the platform has security measures in place to protect
personal data
• Documentation demonstrating the platform:
1. Provides the passenger with the PTC driver name and photo, the make, model and
licence plate of the vehicle, the surcharge if any, the total cost and the current location
of the PTC Vehicle.
2. Provides a link to rate or comment on the PTC Driver or Vehicle
3. Provides a process to allow the passenger to refuse the service prior to commencing
4. Provides a secure payment mechanism with an electronic receipt
BYL 02-19 December 2, 2019
Subject: Vehicle for Hire By-law Page 5
5. Includes a GPS which records all transportation services
• A list of every affiliated PTC Driver and PTC Vehicle, including the full name and address of
every PTC Driver and the make, model and licence plate
• Proof of insurance
• An outline of the training program provided to PTC Drivers prior to accessing the platform
Every PTC shall make available to the public on its platform, the following information:
• the insurance coverage required to be maintained by the PTC and its PTC Drivers
• the Transportation Services offered by PTC Drivers
• the applicable screening process for PTC Drivers and PTC Vehicles
• a link to rate or comment on the PTC Driver and PTC Vehicle
• that PTC Drivers can only provide transportation services that are prearranged using the
PTC platform and cannot accept street hails or pick up fares at taxi stands, and
• that PTC Drivers cannot accept cash payments
PTC Drivers:
• Must be authorized by a PTC to act as a PTC Driver through the annual submission and
review of a Criminal Information Report and Driver Abstract, must be at least 18 years of
age, have a valid G license or higher, have completed the PTC Driver training program and
consented to the release of their personal information to the City for the purposes of
administering and enforcing this by-law
• Must have a valid identification card issued by the PTC, maybe in an electronic format
• Must provide service to an individual with a service animal
• Must not carry more passengers than there are seatbelts for
• Must not smoke or allow the smoking of any equipment, product, cigar, cigarette, pipe,
hookah, vaping product, whether lit by flame or battery powered
• Must submit a valid Safety Standards Certificate annually, and their vehicle for inspection at
the request of an officer
Taxicab Regulations:
The following Taxicab Driver regulations have been eliminated:
• Requirement to keep a taxicab examination log
• Requirements to be civil, courteous, punctually keep all appointments, take care of property
entrusted to them, check taxi after each trip and return items left behind to police station
• Requirement to keep a street guide in the taxi
• Requirement to turn off radio, music, etc.
• Requirement for driver to be neat, clean, well-groomed, no sweatpants/shorts
• Requirement for driver to prohibit passengers from standing
• All requirements relating to emergency lights, activation
• Requirement to post the Passenger Rights and Responsibilities
BYL 02-19 December 2, 2019
Subject: Vehicle for Hire By-law Page 6
The following Taxicab Driver regulations remain:
• Licence applications require Criminal Information Report, Driver Abstract, and Class G
licence
• Testing and training as approved by the City
• Requirement to keep trip sheets and retain for at least 3 months
• Requirements to securely fasten all physically disabled persons, wheelchairs, and other
passenger aids
• Requirement to report any criminal conviction within 5 days
• Prohibition of greater number of passengers than seatbelts
• Prohibition to smoke or allow or permit smoking of any equipment or product including but
not limited to cigar, cigarette, pipe, hookah, or any vaping product, whether lit by flame or
battery powered
The following Taxicab Plate Licence regulations were removed:
• Minimum hours of operation weekly requirements
• Requirement to notify the City if the vehicle is out of service for 5 days
• Requirement to keep a maintenance log
The following Taxicab Plate Licence Regulations remain:
• Submit a valid Safety Standard Certificate annually and upon request of an officer
• Provide the City with a list of all drivers who are permitted to operate the taxicab
• Display the tariff card
Vehicle Standards:
Applicable to both Taxicabs and PTC Vehicles and require that every vehicle:
• be no more than 10 years old (unless extension application, 2 extra years)
• meet the standards for the issuance of a Safety Standards Certificate
• be clean, in good repair as to both interior and exterior
• have a heater & air conditioner in working order
Additional Taxicab Requirements — Meter, Roof light, fender numbers.
Additional PTC Vehicle Requirements — Vehicle Identifier.
Future Taxicab Plate Issuance:
The proposed Vehicle for Hire By-law adjusts the ratio of taxicab plates to population from 1:1500
to 1:2500. It continues with the policy adopted in the existing Taxicab Licensing By-law to have
the City retain ownership of any future plates issued, and prohibit the leasing or transfer of City
plates. The Plate Eligibility List will continue to be the method utilized to issue new City Plates.
BYL 02-19 December 2, 2019
Subject: Vehicle for Hire By-law Page 7
All new City Plate licences issued under this by-law will be required to be affixed to an accessible
taxicab vehicle.
The proposed Vehicle for Hire By-law also provides that the City can issue additional Accessible
Taxicab Plates to meet accessible service demands regardless of the plate to population ratio.
Additional Accessible Taxicab plates will remain the property of the City, be issued through the
Plate Eligibility List, require new taxicabs to be accessible vehicles, and must be operated a
minimum of 40 hours per week, 50 weeks per year.
Accessible Service Supplement:
The attached draft Vehicle for Hire By-law introduces an Accessible Service Supplement which
must be paid by all Vehicles for Hire that do not provide accessible service. This fee will be
charged on a per plate basis to Taxicab Plate Licensees. Taxicab Brokerages will be required to
pay the fee if they do not meet a minimum of 10% of their fleet as accessible service vehicles.
Personal Transportation Companies will pay a $0.30 cent per trip fee.
The proposed accessible service supplement may be used by the City to provide incentives to
increase the number of vehicles for hire providing accessible services. Options for its use include
providing a supplement for the purchase of accessible service vehicles, providing an annual
supplement to accessible taxicab drivers in recognition of the additional time spent providing
accessible service, developing training programs to increase accessible service standards, or
other recommendations from the Accessibility Advisory Committee or the industry. City staff have
been following the program introduced in Calgary, which offers annual supplements to all
accessible taxicab plate owners and drivers, with additional incentives based on meeting service
criteria.
Upon the enactment of the draft Vehicle for Hire By-law, staff will work with the Accessibility
Advisory Committee and the Vehicle for Hire Advisory Committee to implement an incentive
program to improve accessible service commencing in 2021.
Fees proposed in draft Vehicle for Hire By-law:
Taxicab Licence Fees
Taxicab Plate owner licence (one year)
Brokerage licence (one year)
Taxicab driver's licence (two years)
Plate owner licence — clean air cab (one year)
City plate licence (one year)
Accessible Taxicab Plate (private)
Accessible Taxicab Plate (1 year City owned)
Personal Transportation Company Fees
1 — 25 Drivers (one year)
25 - 99 Drivers (one year)
Greater than 100 Drivers (one year)
$250.00
150.00
100.00
125.00
1,000.00
125.00
1,000.00
$3,000.00
$9,500.00
$20,000.00
No Change
No Change
No Change
No Change
(Reduced $1,000.00)
(Reduced $125.00)
New
BYL 02-19
Subject: Vehicle for Hire By-law
December 2, 2019
Page 8
PTC Drivers (based on # of drivers with pick ups originating in Pickering within previous 3 months
- to be paid quarterly)
Accessible Service Supplement:
Taxicab Plate Licence (annually)
Brokerage (annually)
PTC (to be paid quarterly)
Taxicab Licensing Fee Comparison:
$15.00/driver
$75.00
$2,500.00
$ 0.30 per trip
Municipality
Taxicab
Driver's
Licence
Taxicab
Plate
Licence
Brokerage
Licence
PTC Licence
Pickering
$100/2 years
$250/year
$125/year
Clean Air &
Accessible
$150/year
Recommended 100+
$20,000/year +
$15/driver
+300/trip
Ajax
$100/year
$200/year
n/a
n/a
Whitby
$125/2 years
$120/year
(not owned)
$100/year
$25,000/year
Oshawa
$150/2 years
$250/year
$250/year
n/a
Scugog
$100/year
$200/year
$250/year
n/a
Clarington
$60/year
$60/year
$300/year
n/a
Markham
$98/year
$651.00
$520/year
n/a
Vaughan
$172/year
$332/year
$260/year
500 + $10,300+11 c/trip
100-499 $2575
+11 0/trip
Brampton
$94/year
$430/year
$475/year
$20,000. + 300/trip
Ottawa
$96/year
$545/year
$807/year
100+ cabs
same as PTC
100+
$7253/year + 110/trip
The Vehicle for Hire Advisory Committee:
The existing Taxicab Advisory Committee will become the Vehicle for Hire Advisory Committee.
In keeping with best practises adopted in other municipalities in relation to licensing appeal
tribunals, the proposed Vehicle for Hire By-law assigns the Vehicle for Hire Advisory Committee
BYL 02-19 December 2, 2019
Subject: Vehicle for Hire By-law Page 9
final and binding authority over Vehicle for Hire licensing appeal hearings. The committee will
also continue to make recommendations to Council on the Vehicle for Hire industry.
Staffing Requirements:
Enforcement of the current Taxicab Licensing By-law is undertaken by one of the existing
Municipal Law Enforcement Officers in addition to all of the other enforcement and administrative
functions associated with the position. Regulating Personal Transportation Companies will create
a significant increase in administrative reporting, payment remittance, auditing and enforcement
requirements. Staff recommend that another Municipal Law Enforcement Officer be added to the
staff complement to ensure adequate staffing resources are in place to administer and enforce the
new By-law. The projected cost for an additional MLEO is approximately $74,076.75 annually.
Staff recommend an ongoing review of the changes implemented in the draft Vehicle for Hire By-
law, including reporting on safety issues, customer concerns, and PTC compliance.
The Vehicle for Hire industry provides important services to both residents and visitors to
Pickering. As the Pickering Casino Resort is set to begin operations in early 2020, ensuring
regulations are in place to establish minimum acceptable standards for vehicle for hire services is
more important than ever. Pickering will see an entirely new wave of visitors that will expect to
have safe, clean, reliable transportation options available. The proposed Vehicle for Hire By-law
establishes regulations to require vehicles for hire to provide acceptable service levels, and
introduces a program to encourage the continued growth of accessible services as needs
continue to expand.
Attachments:
1. Draft Vehicle for Hire By-law
2. Comments Received from Uber
3. Comments received from Lyft
4. Comments received from the public
Prepared By: Ap
vedlEndorsed By:
Kimberly Thompson, CMM 111, CPSO Paul B
Manager, Municipal Law Enforcement Services Direct
KT:kt
rn,
r, Corpo
ate Services & City Solicitor
BYL 02-19 December 2, 2019
Subject: Vehicle for Hire By-law Page 10
Recommended for the consideration
of Pickering City Council
4.,ie
Tony Prevedel, P.Eng.
Chief Administrative Officer
cJ . iito9
Attachment #1 to Report BYL 02-19
Cty o1
DICKERING
Vehicle for Hire Licensing By-law
Being a by-law to license, regulate and govern taxicabs and personal transportation
companies within the City of Pickering
WHEREAS section 151 of the Municipal Act, 2001 provides that a local municipality
may license, regulate and govern any business wholly or partly carried on within the
municipality;
AND WHEREAS section 156 of the Municipal Act, 2001, provides further authority for
the licensing regulating and governing of the owners and drivers of taxicabs,
AND WHEREAS the City of Pickering wishes to license, regulate and govern vehicle for
hire businesses within the City.
NOW THEREFORE BE IT RESOLVED THAT the Council of the Corporation of the City
of Pickering enacts as follows:
PART I — INTERPRETATION
Definitions
1 In this by-law,
"accessible service" means a vehicle for hire that is used for the provision of
either taxicab or transportation services to persons with disabilities;
"accessible service supplement" means a surcharge to be paid by all vehicle
for hire license holders that do not provide accessible services.
"accessible taxicab" has the same meaning as in section 1 of R.R.O. 1990,
Regulation 629;
"accessible taxicab driver" means a taxicab driver who operates an accessible
taxicab that is primarily used to provide accessible service;
"accessible taxicab plate licence" means a licence issued by the City to permit
the operation of a specific vehicle as an accessible taxicab;
"accessible taxicab plate licensee" means a person to whom an accessible
taxicab plate licence has been issued;
"affiliated" means a person registered with a PTC or under contract to a
brokerage and "affiliation" has a corresponding meaning;
Vehicle for Hire By-law xxxx/19 Page 2
"applicant" means a person applying for a licence or a renewal of a licence and
"application" has a corresponding meaning;
"authorized vehicle inspection station" means a place designated by the City
to conduct vehicle safety inspections;
"auxiliary service" means a pre -arranged service calculated at an hourly rate
that, in addition to transportation, provides additional support and assistance to
the customer such as door-to-door accompaniment, attending appointments,
assisting with purchases or other special needs services;
"auxiliary service vehicle" means a vehicle involved in providing auxiliary
service as defined by this by-law.
"broker" means any person who carries on the business of accepting orders for,
or dispatching in any manner to, two or more licensed taxicabs and "brokerage"
has a corresponding meaning;
"brokerage licence" means a licence issued by the City to permit the operation
of a brokerage;
"CIR" means a Criminal Information Report containing the results of a search of
the Canadian Police Information Centre that includes a list of all criminal
convictions for which a pardon has not been received;
"City" means the geographical area of The City of Pickering or the Corporation
of the City of Pickering, as the context requires;
"City plate licence" means a licence issued by the City to permit the operation
of an approved vehicle as a taxicab;
"City plate licensee" means a person to whom a City plate licence has been
issued;
"clean air cab" means a taxicab that is a hybrid vehicle, or a vehicle that is
powered by propane, natural gas, bio -fuel, or electricity;
"Council" means the Council of the City;
"Designated Driver Service" means the transportation of a vehicle owner and
that person's passengers, if any, in the vehicle owner's vehicle from any place in
the City to any other place for payment of a fee;
"Disabled person" has the same meaning as in the Ontarians with Disabilities
Act S.O. 2001 C.32 section 2(1).
"dispatch" means to communicate orders or other information in any manner
between a broker and a driver;
Vehicle for Hire By-law xxxx/19 Page 3
"dispatcher" means a person who is in the employ of, or working under a
contract with, a broker and whose duties include accepting orders and/or
dispatching those orders to taxicab drivers;
"driver's abstract" means a Driver Record Search issued by the Ministry of
Transportation;
"fare" means the total amount charged to a person for a trip in accordance with
Schedule 2;
"facilitate" includes, but is not limited to, advertising, offering, operating,
receiving, relaying, authorizing, enabling, communicating or providing;
"fender numbers" means permanent lettering representing the taxicab plate
number of at least 15 cm in height, in a contrasting colour to the vehicle and
affixed on both front fenders in a location approved by the City;
"good condition" means all equipment is functional, there is no damage to the
interior or exterior, there is a well-maintained paint finish, the vehicle is clean
both inside and out, there are no warning lights on indicating service issues that
need to be addressed, and the vehicle has four matching rims or hub cabs;
"identification card" means information in written or accessible electronic form
providing the following:
(1) the first name and photograph of the PTC Driver;
(2 the make, model and licence plate number of the PTC Vehicle(s) used by
the PTC Driver
(3) the name and contact information of the PTC; and
(4) the Insurance policy coverage for the PTC Vehicle.
"industry participants" means personal transportation companies, PTC
Drivers, taxicab plate owners, taxicab drivers, dispatchers, taxicab plate
licensees, lessees and taxicab brokers;
"issued" means issued or renewed by the City under this by-law and
"issuance" has a corresponding meaning;
"lease" means an agreement between a taxicab plate owner and a taxicab
driver under which the plate owner authorizes the taxicab driver to use a taxicab
plate for a fee;
"lessee" means a taxicab driver who has entered into a lease;
"licence" means any licence of any kind issued pursuant to this by-law;
"licensed" means licensed under this by-law;
Vehicle for Hire By-law xxxx/19 Page 4
"licensing officer" means a City employee who has been delegated the task of
issuing licenses in relation to the requirements of this by-law;
"limousine" means a vehicle that is kept or used for hire for the conveyance of
persons solely on an hourly, daily or weekly basis, with a minimum fee or charge
of not less than fifty dollars for a single conveyance, that does not contain a
taxicab meter, roof light or two—way radio (or similar device);
"mechanical defect" means damage to, or failure of a part, component or
feature of, a vehicle;
"model year" means the year of the vehicle noted on the Ontario Motor Vehicle
Registration for the vehicle;
"officer" means a municipal law enforcement officer employed by the City, or a
police officer pursuant to subsection 42(1)(h) of the Police Services Act.
"operate", when used in reference to a vehicle for hire, includes driving a
taxicab or PTC Vehicle and making it available to the public in service as a
taxicab or for transportation service in relation to a PTC Vehicle and includes
when the PTC Driver is logged into or otherwise accessing the PTC platform, and
"operation" has a corresponding meaning;
"order", except where the term is used in Parts XII and XIV, means a request for
taxicab service received by a broker or a driver or a PTC Vehicle through the
PTC platform;
"passenger" means any person other than the driver seated in a taxicab or PTC
Vehicle or any person engaging or attempting to engage the services of a PTC
Vehicle or taxicab;
"person" means an individual, association, firm, partnership, corporation, trust,
organization, trustee, or agent, and includes the heirs, executors or legal
representatives of the person;
"Personal Transportation Company" and "PTC" each means a Person that, in
any manner, facilitates transportation services using a Platform to connect a
Passenger with a PTC Driver or a PTC Vehicle;
"Personal Transportation Company Driver" means a Person registered or
affiliated with a PTC that transports a Passenger using a PTC Platform and may
also be referred to as a "PTC Driver";
"Personal Transportation Company Identifier" means a sign, including a
decal, displaying the logo or name of the PTC, in a form approved by the City
and may also be referred to as a "PTC Identifier";
"Personal Transportation Company Licence" means a Licence issued under
this By-law to a PTC and may also be referred to as a "PTC Licence";
Vehicle for Hire By-law xxxx/19 Page 5
"Personal Transportation Company Vehicle" means a Motor Vehicle used by
a PTC Driver to provide transportation services to a Passenger using the PTC
Platform and may also be referred to as a "PTC Vehicle";
"platform" means any software, technology, or service, including a smartphone
application which permits passengers to obtain and pay for transportation;
"registered owner" means the owner of a vehicle according to the records
maintained by the Registrar of Motor Vehicles for the Province of Ontario;
"roof light" means an electronically illuminated roof sign that is securely
attached to the top of the taxicab in a manner approved by the City that works in
conjunction with the taxicab meter so that it is not illuminated when the meter is
engaged and is illuminated when the head lights are on and the meter is in a
vacant status;
"service animal" means an animal trained by a recognized school for service as
a guide dog for the blind or visually impaired, a guide dog for the deaf or hearing
impaired, or a special skills dog for other persons with a disability and includes
an animal used in therapy, registered with a recognized organization for that
purpose;
"solicit" means to appeal for a passenger by sound, words, signs or gestures
directed at any person, but does not include communication over a PTC platform;
"street hail" means to appeal for a ride by a person using sounds, words, signs
or gestures directed at a taxicab or PTC Driver, but does not include
communication over a PTC platform;
"tariff card" means a card issued by the City that shows the current fares as set
out in Schedule 2;
"taxicab" means any vehicle used for hire in the conveyance of persons from a
place within the City to any point inside or outside of the City, but does not
include a bus operated by Durham Region Transit or under license under the
Public Vehicles Act, a PTC vehicle, an auxiliary service vehicle, a vehicle used
by a Designated Driver Service, an ambulance, a funeral hearse, a limousine or
a vehicle described in subsection 156(2) of the Municipal Act, 2001;
"taxicab driver" means a person licensed to operate a taxicab;
"taxicab driver's licence" means a licence issued by the City to permit an
individual to operate a taxicab;
"taxicab meter" means a measuring device approved by the City and used in a
taxicab to calculate a fare;
Vehicle for Hire By-law xxxx/19 Page 6
"taxicab plate" means a metal plate bearing the taxicab plate number assigned
by the City;
"taxicab plate licence" means a taxicab plate owner licence, City plate licence,
and/or, accessible taxicab plate licence as the context requires;
"taxicab plate licensee" means a person to whom a taxicab plate licence has
been issued;
"taxicab plate eligibility list" means the list of applicants for a City plate licence
maintained by the City;
"taxicab plate owner" means a person who is the owner of a taxicab plate
according to City records;
"taxicab plate owner licence" means a licence issued by the City to a taxicab
plate owner to permit the operation of a specific vehicle as a taxicab;
"taxicab plate owner licensee" means a person to whom a taxicab plate owner
licence has been issued;
"transportation service" means a trip arranged through a platform commencing
when a passenger enters the PTC Vehicle, continuing for the period that the PTC
Vehicle is continuously occupied, and ending when all passengers exit the PTC
vehicle;
"trip" means the distance and time traveled or the distance and time to be
traveled, measured from the time and point at which the passenger first enters
the taxicab or when the taxicab meter is first engaged, to the time and point at
which the passenger finally leaves the taxicab or the taxicab meter is
disengaged;
"trip sheet" means a record of the details of all trips made by a taxicab during
each period of continuous operation (each shift) containing,
(a) the name of the driver, the date and the taxicab plate number;
(b) the time, location and destination of every trip made; and
(c) the amount of the fare collected for each trip
"vehicle" includes an automobile or any other device for the transportation of
persons or goods propelled or driven otherwise than by muscular power, but
does not include the cars of electric or steam railways or other motor vehicles
running only upon rails, or a motorized snow vehicle, traction engine, farm
tractor, self propelled implement of husbandry or road building machine within
the meaning of the Highway Traffic Act.
Vehicle for Hire By-law xxxx/19 Page 7
"vehicle for hire" means a motor vehicle that is conveying or available for
conveying one or more persons in exchange for a fee or other consideration and
includes without limitation a taxicab and a PTC Vehicle.
"Vehicle for Hire Advisory Committee" or "VHAC" means the advisory
committee delegated to hear appeals under this by-law and make
recommendations to Council regarding the regulation of the vehicle for hire
industry;
2 The following Schedules are attached to and form part of this by-law:
Schedule 1 - FEES
Schedule 2 - TARIFFS/RATES
3 Unless otherwise specified, references in this by-law to Parts, sections,
subsections, clauses and Schedules are references to Parts, sections,
subsections, clauses and Schedules in this by-law.
4 If a court of competent jurisdiction declares any section, or any part of any
section, of this by-law to be invalid, or to be of no force or effect, it is the intention
of the City that every other provision of this by-law be applied and enforced in
accordance with its terms to the extent possible according to law.
5 References in this by-law to any statute or statutory provision include references
to that statute or statutory provision as it may from time to time be amended,
extended or re-enacted.
6 This by-law shall be read with all changes in gender or number as the context
requires.
PART II - PURPOSES
7 The City considers it necessary to license, regulate and govern industry
participants for the following health and safety purposes:
(a) to enhance and encourage safe maintenance and operational practices;
(b) to ensure that only experienced, qualified and trustworthy industry
participants are providing services; and
(c) to promote accountability of industry participants for health and safety
issues.
8 The City considers it necessary to license, regulate and govern industry
participants for the following consumer protection purposes:
(a) to enhance and encourage equal, fair and courteous treatment amongst
industry participants and users of vehicle for hire services;
(b) to ensure consistency in the application of fares; and
Vehicle for Hire By-law xxxx/19 Page 8
(c) to promote accountability of industry participants for consumer protection.
PART III — APPLICATIONS
Submission of Applications — All Applicants
9 Applications shall be completed and submitted on forms provided by the City.
10 When submitting an application, every applicant shall provide all information
requested by the City including supporting documentation satisfactory to the City.
11 Every application shall be submitted with the applicable licence fee specified in
Schedule 1.
12 Receipt of an application and a licence fee by the City shall not represent
approval of the application nor shall it obligate the City to issue a licence.
13 If an applicant is a partnership, the applicant shall file with the application a
statutory declaration signed by all members of the partnership stating,
(a) the full name of every partner and their address of ordinary residence;
(b) the name or names under which the partnership carries on or intends to
carry on business;
(c) that the persons named are the only partners of the partnership; and
(d) the mailing address for the partnership.
14 Every corporation applying for a licence shall file with the application a copy of
the corporation's articles of incorporation or other incorporating documents and a
statutory declaration stating,
(a) the full name of every shareholder and their address of ordinary residence
(unless the applicant is a publicly traded corporation);
(b) the full name of every director and their address of ordinary residence;
(c) the name or names under which the corporation carries on or intends to
carry on business; and
(d) the mailing address for the corporation.
Vehicle for Hire By-law xxxx/19 Page 9
Issuance of Licenses
15 A licensing officer may issue a licence to an applicant only where all of the
information and documents that the applicant is required to provide under this by-
law have been provided and verified, and the licence fee has been paid.
Disqualifications
16 A licensing officer shall refuse to issue a licence if,
(a) the applicant has been convicted within the past ten years of an offence,
for which a pardon has not been granted, under Part III (Firearms and
Weapons), Part V (Sexual Offences, Public Morals and Disorderly
Conduct), Part VIII (Offences Against the Person and Reputation) or Part
IX (Offences Against Rights of Property) of the Criminal Code of Canada
or for the offence of Careless Driving or Stunt Driving under the Highway
Traffic Act;
(b) the applicant has submitted false information in support of the application;
(c) the issuance of the licence would contravene any of the provisions of this
by-law;
(d) the application is for a City plate licence which, if issued, would exceed the
maximum number of City plate licenses permitted under this by-law;
(e) the applicant fails to successfully complete any testing, training,
educational or awareness program required by the City; or
(f)
the licensing officer has reasonable grounds to believe that the applicant
will not operate in accordance with the law or with honesty and integrity.
17 A licensing officer may refuse to issue a licence if the applicant has failed to pay
fines imposed for previous convictions relating to contraventions of any municipal
by-laws.
18 The licensing officer may include in consideration of subsection 16 (f), whether
the applicant has permitted a PTC driver to access the PTC platform where a
criminal reference check discloses an outstanding criminal conviction, or any
record of offence that is less than ten (10) years and relevant to the nature of the
services of a PTC Driver, or any record of offence that directly affects the PTC
Driver's ability to competently and responsibly carry on the services of a PTC
Driver, including but not limited to: an offence under the Criminal Code, the
Narcotics Control Act, the Cannabis Act or the Food and Drug Act.
19 The licensing officer may refuse to issue a licence where the applicant has been
convicted of a criminal offence other than those set out in clause 16(a) or an
offence under the Controlled Drugs and Substances Act (Canada).
Vehicle for Hire By-law xxxx/19 Page 10
PART IV — TAXICAB DRIVER'S LICENSES
Obtaining a Licence
20 In addition to the requirements of Part III, every applicant for a taxicab driver's
licence shall submit to the City,
(a) a current valid Class 'G' (minimum) driver's licence issued by the Province
of Ontario which is in good standing according to the records of the
Ministry of Transportation,
(b) a driver's abstract dated within 30 days of the date of application, and
(c) an original CIR dated within 30 days of the date of application.
21 Every applicant for a taxicab driver's licence shall pose for an identification
photograph as part of the taxicab driver's licence issued by the City.
Testing and Training
22 Every applicant for a taxicab driver's licence shall successfully complete a
taxicab driver training and testing program approved by the City, at the driver's
expense, within a timeframe specified by the City.
23 The City may waive the requirement of section 22 for renewing applicants,
provided they have previously completed a taxicab driver training and testing
program approved by the City
24 Where the City has concerns regarding a driver's conduct or performance as a
result of a complaint or otherwise, the City may require such driver to appear
before the Vehicle for Hire Advisory Committee and/or attend a testing and
training program at the driver's expense.
Term of Taxicab Driver's Licence
25 Every taxicab driver's licence shall be valid for a period of two years from the
date of issuance.
Taxicab Driver Duties
26 Every taxicab driver shall,
(a) give a passenger a receipt in a form approved by the City showing the
driver's name, the taxicab plate number, the date and time of the trip,
place of pick up, place of discharge and the fare charged when requested
and whenever there is a dispute over the fare;
Vehicle for Hire By-law xxxx/19 Page 11
(b) subject to section 27, and except when there is a previous order or
engagement, serve the first person requiring the service of the taxicab at
any place within the City, at any time of day or night, unless the person,
(i) refuses to give their destination;
(ii) is in the possession of an animal other than a service animal;
(iii) has not paid a previous fare;
(iv) is, in the opinion of the driver, unable or unwilling to pay the fare and
has been unable or unwilling to satisfy the driver that he has the funds
to pay the fare;
(v) is an individual covered in an amount of dirt or other material so
excessive that if such individual is transported the interior of the
taxicab would be left in an unclean state;
(vi) is intoxicated or disorderly;
(vii) is eating or drinking any food or beverage;
(viii)is a person under the age of 12 years who is not accompanied by an
adult, or has not had the trip arranged by an adult;
(ix) refuses to wear a seat belt; or
(x) is intending to smoke or vape in the vehicle.
(c) take the most direct available route to the passenger's desired destination
unless the passenger requests otherwise;
(d) prepare trip sheets;
(e) retain all trip sheets for at least three (3) months and make them available
for inspection at the request of the City;
(f) subject to paragraph (g), engage the taxicab meter only when the
passenger enters the taxicab and keep it engaged throughout the trip;
(g) be allowed to engage the taxicab meter before the passenger enters the
taxicab only after the driver has notified the passenger of the arrival and
has waited a reasonable time after the due time of the order;
(h) securely fasten all physically disabled persons, wheelchairs and any other
passenger aids, including batteries, so that they are prevented from moving
while the taxicab is in motion; and
Vehicle for Hire By-law xxxx/19 Page 12
(i)
carry on his person a valid Ontario Driver's License, a certificate of
insurance and a copy of the vehicle ownership and provide to an officer
upon request.
27 When operating an accessible taxicab, every driver shall provide priority service
to physically disabled persons at all times, regardless of prior requests for service
from persons who are not physically disabled persons.
28 Every driver who has been convicted of an offence described in clause 16(a)
shall, within five (5) calendar days of being so convicted, report that fact to the
City.
29 The City may at any time, require a driver to provide a CIR or a driver's abstract.
Taxicab Driver Restrictions
30 a) No person shall operate a taxicab unless he has been issued a taxicab
driver's licence.
b) No person shall permit a vehicle to be operated as a taxicab by anyone
other than a taxicab driver.
31 No person shall charge a fare or fee to carry passengers or offer to carry
passengers for a fare or fee unless the vehicle used or to be used has a valid
City Plate Licence, Taxicab Plate Licence, or Accessible Taxicab Plate Licence
affixed to it.
32 No taxicab driver shall operate a taxicab without a taxicab plate affixed to the
rear of the vehicle and a taxicab plate licence for the vehicle.
33 No taxicab driver shall operate a taxicab unless it complies with all of the vehicle
requirements set out in Part XI.
34 No taxicab driver shall operate a taxicab with mechanical defects.
35 No taxicab driver shall display any sign, emblem, decal, ornament or
advertisement on or in a taxicab except as approved by the City.
36 No taxicab driver shall operate a taxicab unless the current tariff card is affixed to
the rear of the front seat or otherwise located so that it is plainly visible to
passengers in the back seat.
37 No taxicab driver shall operate a taxicab with a greater number of passengers
than seatbelts are available for.
38 No taxicab driver shall operate a taxicab for more than twelve (12) hours in any
period of twenty-four (24) hours, or for any period which is more than five (5)
consecutive hours at any time without a break of not less than twenty (20)
consecutive minutes.
Vehicle for Hire By-law xxxx/19 Page 13
39 (1) In this section, "written contract" means written contract for taxicab
services between a taxicab plate licensee and another person for a period
of six months or more, at an agreed rate or charge.
(2) No taxicab driver shall recover or receive any rate or charge from any
passenger or persons who made use of his services which is greater than
the fare set out in Schedule 2, other than a tip, gratuity or credit card
service charge or pursuant to a written contract.
40 No taxicab driver shall,
(c)
(d)
take or consume any intoxicants or take, consume or have in their
possession any alcohol, or drugs prohibited by the Controlled Drugs and
Substances Act (Canada) while they are operating a taxicab;
smoke or allow or permit the smoking of any equipment or product
including but not limited to cigar, cigarette, pipe, hookah or any other lit
smoking product or vaping product, whether lit by flame or battery
powered;
use any tariff card other than that obtained from the City; or
speak in an obscene, foul, boisterous, racist, loud, threatening or abusive
manner to any person, including a dispatcher, while operating a taxicab.
41 When a taxicab driver uses a taxicab for transportation of passengers for no gain
or reward or the taxicab is being tested or inspected, the taxicab driver shall
remove the roof light from the taxicab and place the taxicab meter in a non -
recording position.
42 If the taxicab driver and the passenger agree before the start of the trip to a flat
rate, the taxicab meter must, in any event, be in a recording position for the
duration of the trip.
PART V - TAXICAB PLATE LICENSES
Obtaining a Licence
43 In addition to the requirements of Part III, every applicant for a taxicab plate
licence shall,
(a) submit a copy of the current Ontario Ministry of Transportation Motor
Vehicle permit for the vehicle to which the taxicab plate will be attached in
good standing with the plate portion endorsed with a plate owner's or a
lessee's name;
(b) submit a copy of the current Ontario Standard Automobile Insurance
policy for the vehicle to which the taxicab plate will be attached, which
provides that the City shall be given at least fifteen (15) days' notice in
Vehicle for Hire By-law xxxx/19 Page 14
writing, prior to cancellation, expiration or change in the amount of the
policy and shall provide insurance in respect of any one accident a third
party liability limit of at least two million dollars ($2,000,000.00);
(c) submit a current Safety Standard Certificate issued by an authorized
vehicle inspection station for the vehicle to which the taxicab plate will be
attached;
(d) pay all fines, penalties, judgments and any other amounts, including
awards of legal costs and disbursements, owing to the City; and
(e) submit the vehicle to which the taxicab plate is to be attached for
inspection and registration by the City.
Term of Taxicab Plate Licence
44 Every taxicab plate licence shall be valid up to and including December 31St in
the year for which it was issued.
Taxicab Plate Licensee Duties
45 Every taxicab plate licensee shall file with the City at least five (5) working days
prior to the expiry date of any current insurance policy all insurance renewal
policies or certificates of insurance evidencing continued compliance with the
requirements of clause 43(b).
46 Every taxicab plate licensee shall,
(a) at all times keep copies of the following in the taxicab:
(i) the current Ontario Ministry of Transportation passenger motor
vehicle permit issued for that taxicab;
(ii) the current taxicab plate licence;
(iii) the certificate of liability insurance for the taxicab;
(b) employ or use only the services of licensed taxicab drivers;
(c) provide the City and, where applicable, any broker with whom they are
affiliated, with the names of all taxicab drivers who are permitted to
operate the taxicab;
(d) repair any mechanical defects in the taxicab reported to them by a taxicab
driver or the City;
(e) upon receipt of a notice of inspection from the City, obtain a current Safety
Standard Certificate issued by an authorized vehicle inspection station
and make the taxicab available for inspection at the appointed time and
place specified in the notice; and
Vehicle for Hire By-law xxxx/19 Page 15
(f) ensure a current tariff card is affixed to the rear of the front seat or
otherwise located so that it is plainly visible to passengers in the back
seat.
47 Every taxicab plate licensee shall provide accessible taxicab service, or pay an
accessible service supplement as outlined in Schedule 1.
48 (1) Every taxicab plate licensee shall maintain the taxicab in good condition at
all times.
(2) Without limiting the generality of subsection (1), every taxicab plate
licensee shall maintain all drive train components (including the engine,
transmission, suspension and braking system) in accordance with the
standards of Ontario Regulation 611 and maintain all factory and after-
market parts free of defects or damage.
Taxicab Plate Licensee Restrictions
49 No person shall permit a vehicle to be operated as a taxicab without a taxicab
plate affixed to the rear of the vehicle and a taxicab plate licence for the vehicle.
50 No person shall publish or cause to be published any representation that he is
licensed or hold himself out as being licensed if he is not licensed.
51 No taxicab plate licensee shall permit a taxicab to be operated unless it complies
with all of the vehicle requirements set out in Part XI.
52 No taxicab plate licensee shall permit a taxicab to be operated with mechanical
defects.
53 No taxicab plate licensee shall permit a taxicab to be operated with any sign,
emblem, decal, ornament or advertisement displayed on or in a taxicab except as
approved by the City.
54 No taxicab plate licensee shall permit a taxicab to be operated unless the current
tariff card is affixed to the rear of the front seat or is otherwise located so that it is
plainly visible to passengers in the back seat.
55 No taxicab plate licensee shall permit a taxicab to be operated in affiliation with a
broker who is not licensed.
Vehicle Registration
56 Prior to using any vehicle as a taxicab, every taxicab plate licensee shall submit
the vehicle to the City for inspection and registration.
57 No vehicle shall be registered as a taxicab unless it meets all of the requirements
of Part XI.
Vehicle for Hire By-law xxxx/19 Page 16
58 Where a taxicab plate licensee wishes to change the vehicle to which the taxicab
plate is affixed, he shall submit the new vehicle for inspection and, upon
registration of the new vehicle, shall pay the fee set out in Schedule 1.
Limitation on Number of Licenses
59 The City recognizes a total of seventy-eight (78) taxicab plate licences as having
been issued under By-law No. 6702/06, three (3) of which are accessible taxicab
plates.
60 (1) The total number of taxicab plate licenses issued at any given time shall
not exceed 78 or the number established by the ratio of one licence for
each 2,500 residents of the City, whichever is greater.
(2) For the purposes of subsection (1), the number of residents of the City
shall be as determined by the latest revised population figures available
from Statistics Canada.
(3)
The City may issue new City plate licenses within three months of receipt
of the population statistics from Statistics Canada if warranted under
subsection (1).
PART VI — PLATE OWNERS
Transfer of Plate Ownership
61 No taxicab plate owner shall transfer, sell or otherwise dispose of a taxicab plate
without the approval of the City.
62 The City shall not approve the transfer or sale of a taxicab plate unless the
taxicab plate owner,
(a) attends in person accompanied by the purchaser to complete and file with
the City a plate ownership transfer form and declaration;
(b) provides a fully executed contract of sale for the taxicab plate;
(c) returns to the City the taxicab plate that is being transferred; and
(d) pays the fee set out in Schedule 1.
63 The transfer of at least 51 percent of the voting shares of a corporation that is a
Taxicab Plate Owner constitutes a transfer for the purposes of sections 61 and
62.
Vehicle for Hire By-law xxxx/19 Page 17
Operation/Transfer of a Plate by an Estate
64 Within ninety (90) days following the death of a natural person who is a taxicab
plate owner, the executor or administrator of the estate shall file with the City
proof of death of the natural person and proof of the executor's or administrator's
capacity.
65 The executor or administrator may continue to hold the deceased's plate(s) for a
period of up to one (1) year following the date of death and may operate a
taxicab or permit a taxicab to be operated with the deceased's plate(s) attached
provided all of the requirements of this by-law are complied with during such
time.
66 (1) Where the executor or administrator cannot transfer the deceased's
plate(s) within one (1) year following the date of death, the executor or
administrator may apply to the VHAC to permit the executor or
administrator to continue to operate the taxicab or permit the taxicab to be
operated with the deceased's plate(s) attached for such further period of
time as the VHAC deems appropriate.
(2) If the executor or administrator does not or cannot transfer the deceased's
plate(s) within one (1) year following the date of death, or within such
further period of time as prescribed by the VHAC pursuant to subsection
(1), whichever is later, the deceased's plate(s) shall be deemed to be
cancelled and shall be returned to the City.
Leases of Taxicab Plates
67 (1) No taxicab plate owner shall permit its taxicab plate to be used for a
taxicab that the taxicab plate owner does not own except under the
authority of a lease that meets the requirements of this section.
(2) Copies of all leases shall be filed with the City.
(3) Leases shall be for a period of not less than one (1) year and not more
than three (3) years.
68 No lessee shall operate a taxicab except under the authority of a lease that
meets the requirements of section 67.
69 No lessee may sublease a taxicab plate.
Vehicle for Hire By-law xxxx/19 Page 18
PART VII — CITY PLATES
Obtaining a Licence
70 In addition to the requirements of Part III and Part V, every applicant for a City
plate licence shall meet the requirements of this Part.
71 All taxicab plates issued to City plate licensees shall remain the property of the
City.
72 All City Plates must be operated as accessible taxicabs and affixed to an
accessible taxicab vehicle.
73 Notwithstanding any other provision of this by-law, City plate licenses shall not be
transferred, leased or otherwise disposed of by the City plate licensee.
74 City plate licenses may only be used by City plate licensees and one alternate
taxicab driver whose name has been provided to the City in advance of any such
use.
Plate Eligibility List
75 The City shall maintain a plate eligibility list that contains the names of applicants
for a City plate licence in the order of the receipt of their application.
76 No person, by virtue of the submission of an application for a City plate licence or
by virtue of the placing of his name on the plate eligibility list, shall obtain a
vested right to a City plate licence, or to remain on the plate eligibility list.
77 The City shall issue City plate licenses as they become available to persons in
the order in which their names appear on the plate eligibility list.
78 (1) No applicant for a City plate licence shall have his name placed or
maintained on the plate eligibility list unless the applicant has,
(a) a taxicab driver's licence or a similar licence by another
municipality; or
(b) a taxicab plate licence or a similar licence by another municipality.
(2) When a person whose name appears on the plate eligibility list changes
his name, address or contact information, he shall notify the City in writing
within five (5) days of the change.
(3)
All persons whose names appeared on the plate eligibility list maintained
under By-law 6702/06 shall have their names maintained on the plate
eligibility list if they meet the requirements of subsection (1).
Vehicle for Hire By-law xxxx/19 Page 19
(4) The City shall review the plate eligibility list annually to determine whether
those persons listed on it continue to comply with the requirements of
subsection (1).
(5)
(a) Every person whose name appears on the plate eligibility list shall
be required to renew their application annually, within the timeframe
and in the form specified by the City, and pay the applicable fee as
set out in Schedule (1).
(b) Persons who fail to comply with clause (a) shall have their names
removed from the plate eligibility list.
(6) Any person whose name is on the plate eligibility list and who no longer
complies with subsection (1) shall have his name removed from the plate
eligibility list.
(7)
The City shall give notice to any person whose name is removed from the
plate eligibility list.
79 No person shall hold more than one position on the plate eligibility list at any one
time.
Registration
80 When a City plate licence is approved, the applicant shall, within 30 days of the
date of notification of such approval, register an accessible taxicab to that taxicab
plate and affix the taxicab plate to that accessible taxicab, failing which, the
applicant shall not be issued the City plate licence, the applicant's name shall be
removed from the plate eligibility list, and the City may proceed to issue the City
plate licence to another eligible applicant.
Death of City Plate Licensee
81 In the event of the death of a City Plate Licensee, the City Plate shall be returned
to the City for distribution to the next person on the Taxicab Plate Eligibility List.
PART VIII — ADDITIONAL ACCESSIBLE TAXICABS
Obtaining a Licence
82 In addition to the requirements of Part III and Part V, applicants for additional
accessible taxicab plate licenses shall meet the requirements of this Part.
83 (a) Notwithstanding sections 59 and 60, Council may issue additional
accessible taxicab plate licenses as may be required to meet accessible
service demands.
(b) All Accessible Taxicab Plates must be operated as accessible taxicabs
and affixed to an accessible taxicab vehicle.
Vehicle for Hire By-law xxxx/19 Page 20
84 All plates issued to accessible taxicab plate licensees under this by-law shall
remain the property of the City. Accessible taxicab plates issued under By-law
6702/06 shall remain the property of the taxicab plate licensee, provided such
licensee complies with the provisions of this by-law.
85 (a) Accessible taxicab plates are held by accessible taxicab plate licensees at
the pleasure of Council and may be revoked by the City, should the
requirements for accessible taxicab service or vehicle standards not be
complied with. Upon revocation, the accessible taxicab plate shall revert
to the City without compensation to the accessible taxicab plate licensee.
(b) Accessible taxicab plates are held by accessible taxicab plate licensees at
the pleasure of Council and may be revoked by the City, without cause,
following a period of five (5) years from the date of issuance, and upon
revocation, shall revert to the City without compensation to the accessible
taxicab plate licensee.
86 Accessible taxicab plate licenses may only be used by Accessible taxicab plate
licensees and two alternate taxicab drivers whose names have been provided to
the City in advance of any such use.
87 In addition to the requirements of Part Wand Part V, prior to the issuance of an
accessible taxicab plate licence, the applicant shall provide the City with a
current Safety Standard Certificate issued by an authorized vehicle inspection
station showing that the vehicle to which the accessible taxicab plate will be
attached meets the requirements for an accessible taxicab as set out in Ontario
Regulation 629.
88 Every accessible taxicab driver shall submit proof of training satisfactory to the
City, to confirm their ability to securely fasten all physically disabled persons,
wheelchairs and any other passenger aids, including batteries, so that they are
prevented from moving while the taxicab is in motion.
Accessible Taxicab Plate Licensee Duty
89 Every accessible taxicab plate licensee shall ensure that the taxicab is in
compliance with Ontario Regulation 629 at all times during operation of that
taxicab.
90 Every accessible taxicab plate licensee shall provide a minimum accessible
taxicab service of forty (40) hours per week, fifty (50) weeks per year.
91 Every accessible taxicab plate licensee shall ensure that the accessible taxicab
driver has submitted proof of training satisfactory to the City, to confirm their
ability to securely fasten all physically disabled persons, wheelchairs and any
other passenger aids, including batteries, so that they are prevented from moving
while the taxicab is in motion.
Vehicle for Hire By-law xxxx/19 Page 21
Accessible Taxicab Restrictions
92 a) No person shall operate, or permit to be operated, a vehicle as an accessible
taxicab without a taxicab plate affixed to the rear of the vehicle and a taxicab
plate licence for the vehicle.
b) Notwithstanding any other provision of this by-law, accessible taxicab plate
licenses shall not be transferred, leased or otherwise disposed of by the
accessible taxicab plate licensee.
Accessible Taxicab Incentive Program
93 a) The City will establish and implement an Accessible Taxicab Incentive
Program funded through the Accessible Service Supplement to ensure that
adequate accessible taxicab services are available.
b) The Accessible Taxicab Incentive Program may include, but is not limited to:
i) requirements for grant or incentive eligibility;
ii) criteria for receiving any incentive or grant;
iii) the amount and frequency of the disbursement of any incentive or
grant, including pro -rated or discretionary amounts;
iv) sanctions, including reductions in the amount of any incentive or grant
for non-compliance with the conditions of the program; and
v) reporting or auditing requirements for brokerages, PTCs, and Taxicab
Plate Licensees
PART IX - BROKERAGE LICENSES
Obtaining a Licence
94 In addition to the requirements of Part III, every applicant for a brokerage licence
shall submit to the City evidence of an affiliation with at least two taxicab plate
licensees and/or lessees.
Term of Licence
95 Every brokerage licence shall be valid up to and including December 31st in the
year for which it was issued.
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Broker Duties
96 Every broker shall,
(a) provide the City with a list, showing in numerical order by taxicab plate
number, the name of every driver operating any taxicab with which he has
entered into an arrangement for the provision of taxicab brokerage
services;
(b) notify the City within ten (10) days of any additions to or deletions from the
list provided under subsection (a);
(c) prepare and retain for a period of at least one year a record of the time
and date of each dispatch, the driver to whom the order was dispatched,
the taxicab plate number, the pickup location and the destination;
(d) carry on the brokerage twenty-four (24) hours a day;
(e) ensure all taxicabs dispatched by a brokerage bear either a roof light or
decals approved by the City identifying the taxicab's affiliation with the
brokerage;
(f) upon request, inform any person requesting taxicab service of the
anticipated length of time required for a taxicab to arrive at the pickup
location;
(g) when volume of business is such that service will be delayed to any
person requesting taxicab service, inform the person of the approximate
time of the delay before accepting the order;
(11) dispatch a taxicab to any person requesting service within the City unless
the person requesting service has not paid for a previous trip;
(i) carry on business only in the name in which the broker is licensed;
(j) provide accessible taxicab services, with a ratio of at least 10% of the
affiliated taxicabs in their fleet, (any fleet of less than 10 taxicabs must
provide 1 accessible taxicab) or pay an accessible service supplement;
(k) where the broker provides accessible taxicab service, provide proof of
driver training on proper methods to securely fasten all wheelchairs,
scooters, and any other passenger aids, including batteries, so that they
are prevented from moving while the taxicab is in motion;
(1) where the broker dispatches to accessible taxicabs, provide accessible
taxicab service 24 hours per day;
(m) where the broker dispatches to accessible taxicabs, and service is
requested by a disabled person, provide priority service for such person;
Vehicle for Hire By-law xxxx/19 Page 23
(n) promptly investigate any complaint brought to the broker's attention by an
officer against any taxicab driver or taxicab plate licensee and report the
findings to the officer and any action taken;
at the request of an officer, not dispatch calls to any taxicab until further
notification;
within 48 hours of a request from an officer, provide a record showing the
number of taxicabs available for service on any particular day, the time(s)
when each taxicab was available for service, and the calls dispatched to
each taxicab;
employ or use only the services of a taxicab plate licensee or a taxicab
driver; and
(r) maintain an affiliation with at least two taxicab plate licensees and/or
lessees.
Broker Restrictions
97 No broker shall,
(a) dispatch to an unlicensed taxicab or an unlicensed driver;
(b) dispatch to a vehicle that does not comply with the requirements of Part
XI;
(c) dispatch to a taxicab which is not on the list provided under clause 96(a),
and;
(d) dispatch to a taxicab that has been ordered removed from service, until
authorized by the City.
98 No person shall carry on business as a broker in the City unless he has been
issued a brokerage licence.
Part X - Personal Transportation Companies
Licence Application Requirements
99 In addition to the requirements of Part III, an application for a new PTC Licence
or a renewal of a PTC Licence shall be accompanied by:
(1) if the Applicant is a corporation, proof that it is legally entitled to operate in
Ontario, including but not limited to:
(a) a copy of the incorporating documents;
Vehicle for Hire By-law xxxx/19 Paae 24
(b) a copy of the last initial notice/notice of change which has been filed
with the appropriate government department; and
(c) a Certificate of Status issued by the applicable provincial or federal
government authority.
(2) the address and contact information of the PTC's registered business
address in the Province of Ontario, which is not a post office box, to which
the City may send during business hours any notice or documentation or
communication that may be required under this By-law and at which the
Applicant or the Applicant's agent will accept receipt of such notice,
documentation or communication together with the name, telephone, and
email contact information for the person authorized to receive and respond
on behalf of the PTC to any and all communications from the City relating
to the PTC's licence or the PTC's conduct of its business;
(3) a PTC Identifier for approval by the City;
(4) evidence satisfactory to the City that there are data security measures in
place to protect the personal data collected by the PTC relating to
passengers and PTC Drivers;
(5)
documentation demonstrating that the platform used:
(a) provides to the passenger requesting the transportation service, at the
time the transportation service is arranged:
(i) the PTC name and contact information;
(ii) the first name and a photograph of the PTC Driver;
(iii) the make, model and licence plate of the PTC vehicle;
(iv) the surcharge, if any;
(v) the total cost; and
(vi) the current location of the PTC Vehicle;
(b) provides a link to rate or comment on the PTC Driver and PTC
Vehicle.
(c) provides a process allowing the passenger to accept or refuse the
transportation service prior to it commencing and keeps a record of
such acceptance or refusal;
(d) provides a secure payment mechanism;
Vehicle for Hire By-law xxxx/19 Page 25
(e) provides a printed or electronic receipt to the passenger at the end of
the transportation service that includes the following information:
(i) the fee and any surcharges;
(ii) total amount paid;
(iii) date and time of pickup;
(iv) locations of pick up and drop off; and
(v) the first name of the PTC Driver;
(f) incorporates a global positioning system (GPS) in which all
Transportation Services are recorded; and
(g) is accessible for persons with disabilities.
(6) a list of every affiliated PTC Driver and PTC Vehicle that has operated in
the City in the previous 3 months, in a readily accessible format that
includes:
(i) the full name and address of every PTC Driver; and
(ii) the make, model and licence plate of every PTC Vehicle;
(7) proof of the insurance required under this Part to the satisfaction of the
City;
(8) payment of the appropriate Licence Fee as set out in Schedule 1 of the
By -Law;
(9)
an outline of the training program provided to PTC Drivers prior to
accessing the platform, and
(10) any other information required by the City.
100 Every PTC shall make available to the public on its Platform, and by any other
means of its choice, the following information:
(1) the insurance coverage required to be maintained by the PTC and by the
PTC Drivers;
(2) the Transportation Services offered by PTC Drivers;
(3) the applicable screening process for PTC Drivers and PTC Vehicles;
(4) a link to rate or comment on the PTC Driver and PTC Vehicle;
Vehicle for Hire By-law xxxx/19 Page 26
(5)
that PTC Drivers can only provide transportation services that are
prearranged using the platform of the PTC and not accept street hails or
pick up fares at taxi stands; and
(6) that PTC Drivers cannot accept cash payment for transportation services.
Insurance
For purposes of this Part, the following insurance requirements shall apply:
101 (1) Every PTC shall provide proof of commercial general liability insurance
against all claims for personal injury including bodily injury resulting in
death, and property damage with an inclusive limit of not less than five
million ($5,000,000.00) per occurrence insuring him or her against liability
imposed by law for any loss or damage resulting from the carrying on of
the business to which the licence relates.
(2) The commercial general Liability policy in subsection 101(1) shall be in the
name of the PTC and the City of Pickering shall be included as an
additional insured.
(3)
Every PTC shall obtain and maintain on behalf of every PTC Driver, at all
times during the provision of transportation services, Automobile Liability
Insurance for owned, non -owned, or leased PTC Vehicles, with limits of
not less than Two Million Dollars ($2,000,000.00) exclusive of costs and
interest, per occurrence for bodily injury, death, and loss or damage to
property occurring while in the post -acceptance period. The Automobile
Liability Insurance shall include the IPCF 6TN Permission to Carry Paying
Passengers for a Transportation Network endorsement or an equivalent
endorsement acceptable to the City.
(4) The insurance coverage required under subsection 101(1) and (3) shall
include a provision that requires the Insurer to provide the City with no
less than 10 days prior written notice of any cancellation or variation to the
policy.
102 The certificate of insurance issued in respect of the policy in Section 101(1) and
(3) shall be provided to the City prior to the issuance of the licence in the form of
proof acceptable to the City.
103 Every PTC shall keep such records of the PTC Driver's insurance coverage for a
period of 3 years after the PTC Driver ceases to be affiliated with the PTC.
104 Every PTC shall produce proof of any PTC Driver's insurance coverage to the
City upon demand.
Vehicle for Hire By-law xxxx/19 Page 27
105 The City may suspend the PTC licence if the PTC fails to comply with this Part
until such time as the PTC provides proof of insurance coverage to the
satisfaction of the City.
106 The PTC shall provide the City with such information as the City shall require,
from time to time upon demand, to demonstrate that this Part is being complied
with.
PTC Restrictions
In addition to any other provisions of this By -Law, for purposes of this Part:
107 No person shall facilitate transportation services unless authorized to do so by a
licence issued pursuant to this By-law.
108 No person shall permit, accept, or condone street hails for a ride with a PTC
Driver or in a PTC Vehicle, whether on the street or at a taxi stand or in any other
manner at any other location.
109 No person shall solicit or condone the solicitation of a passenger by a PTC Driver
or PTC Vehicle, whether on the street or at a taxi stand or in any other manner at
any other location.
110 No person shall facilitate a transportation service that does not comply with this
by-law.
111 No person shall obstruct the City's use of a platform to ensure compliance with
this By-law, including, but not limited to the creation and use of accounts as
either a passenger or PTC Driver.
112 No person shall permit a PTC Driver or a PTC Vehicle to provide transportation
services if the PTC Driver does not have the insurance required under this by-
law.
113 No person shall permit payment by cash for a transportation service.
114 No person shall smoke or allow or permit the smoking of any equipment or
product including but not limited to cigar, cigarette, pipe, hookah or any other lit
smoking product or vaping product, whether lit by flame or battery powered, in a
PTC Vehicle while it is providing transportation services.
PTC Driver Duties
115 No person shall hold himself or herself out as a PTC Driver unless he or she has
been authorized by a PTC to act as a PTC Driver.
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116 No PTC Driver shall refuse a request for transportation service by an individual
accompanied by a service animal.
117 No PTC Driver or PTC Vehicle shall provide transportation services unless they
hold a valid identification card issued by a PTC as required under section 134 of
this by-law.
118 No PTC Driver shall permit any PTC Vehicle to carry more passengers than
there are seatbelts available for.
119 Every PTC and PTC Driver shall ensure that a valid identification card required
under section 134 of this by-law is:
(1) in the PTC Vehicle at all times when transportation services affiliated with
the PTC are offered or provided; and
(2) is produced immediately upon demand of an Officer.
120 Every PTC Driver shall produce on demand of an Officer, the following
documents:
(1) the PTC Driver's identification card;
(2) proof of valid insurance that meets the requirements of this By-law; and
(3) any other information pertaining to the PTC Driver or the operation of the
PTC Vehicle as requested by the Officer.
121 Upon demand by an officer, every PTC Driver shall submit the PTC Vehicle for
inspection at a time and place as specified by the officer, with no fees or charges
applied to the City.
122 Every PTC Driver shall ensure that a PTC Vehicle meets the following
requirements at all times when providing a transportation service:
(1) the PTC Vehicle has a valid Ontario Ministry of Transportation Motor
Vehicle permit, prior to commencement of use as a PTC Vehicle, and
annually thereafter;
(2) the PTC Vehicle has a valid and current Ontario Ministry of Transportation
Safety Standards Certificate, prior to commencement of use as a PTC
Vehicle, and then annually thereafter; and
(3)
the PTC Vehicle complies with all of the vehicle requirements set out in
Part XI.
Vehicle for Hire By-law xxxx/19 Page 29
PTC Duties
123 Every PTC shall ensure that the City's use of the platform as either a passenger
or PTC Driver will not be obstructed and will not be subject to fees.
124 Every PTC shall keep an up-to-date list of every registered or affiliated PTC
Driver and PTC Vehicle authorized to provide service in the City in a readily
accessible format that includes, but is not limited to:
(1) the full name and address of every PTC Driver; and
(2) the make, model and licence plate of every PTC Vehicle.
125 Every PTC shall ensure that, prior to commencing as a PTC Driver and at all
times when providing transportation services, a registered PTC Driver:
(1) is at least 18 years of age;
(2) has a valid G licence or higher;
(3) has completed the associated PTC driver training program; and
(4) has been advised and consents in writing to their personal information
being provided to the City for the purposes of administering and enforcing
this by-law.
126 (1) Every PTC shall require a CIR and driving record abstract to be submitted
by the PTC Driver prior to providing transportation services and annually
thereafter, for as long as the PTC Driver is registered or affiliated with the
PTC.
(2) Every PTC shall obtain a CIR and a driving record abstract for each PTC
Driver as follows:
(3)
(a) the driving record abstract should be no older than 30 days from
the date the PTC Driver applied for affiliation with the PTC.
(b) the CIR should be no older than 30 days from the date the driver
applied for affiliation with the PTC.
Every PTC shall ensure that no PTC Driver shall be provided access to
the platform if the CIR exceeds the thresholds found in Section 16 —
Disqualifications for a licence under this By-law.
127 For the purposes of complying with sections 125 and 126, a PTC holding a valid
licence may, on behalf of a PTC Driver using its platform, submit and maintain
the required documents.
Vehicle for Hire By-law xxxx/19 Page 30
128 No PTC shall impose any mandatory arbitration clause on PTC Drivers or
Passengers whose transportation services are facilitated by the PTC.
129 Every PTC shall ensure there is a dispute resolution process for dealing with any
complaints regarding fees, customer service, or any other issues arising from the
provision of transportation services.
130 No PTC shall require that the law of any jurisdiction other than Ontario be applied
in relation to the use of the relevant PTC platform in the City by PTC Drivers or
passengers.
131 No PTC shall permit a PTC Driver's access to the platform immediately upon
being notified by the City that a PTC Driver has acted in a manner that is adverse
to the public interest, public safety or upon discovering that a PTC Driver is not
insured under section 101 (3) for so long as required by the City.
132 (1) Every PTC shall provide the City with such information as required to
demonstrate that section 125 and 126 is being complied with.
(2) Every PTC shall ensure that all affiliated PTC Drivers have an ongoing
duty to disclose:
(a) any charges listed in section 16,
(b) any suspension of their Ontario Driver's license,
(c) any change in insurance, and
(d) any accidents while operating as a PTC vehicle.
133 Every PTC shall ensure that a PTC Vehicle meets the following requirements at
all times when providing a transportation service:
(1) the PTC Vehicle has a valid Ontario Ministry of Transportation Motor
Vehicle permit, prior to commencement of use as a PTC Vehicle, and
annually thereafter;
(2) the PTC Vehicle, has a valid and current Ontario Ministry of
Transportation Safety Standards Certificate, prior to commencement of
use as a PTC Vehicle, and then annually thereafter;
(3)
the PTC Vehicle complies with all vehicle requirements set out in Part XI;
134 Every PTC shall issue to every affiliated PTC Driver an identification card in
written or accessible electronic form providing the following information:
(1) the first name and photograph of the PTC Driver;
(2) the make, model and licence plate number of the PTC Vehicle(s) used by
the PTC Driver
Vehicle for Hire By-law xxxx/19 Page 31
(3)
the name and contact information of the PTC; and
(4) the Insurance policy coverage for the PTC Vehicle.
135 Every PTC shall keep copies of the documents and information required under
this Part for 3 years.
136 Every PTC shall make available to the City the records or information required in
this Part within forty-eight (48) hours following a written demand by the City.
137 The City may refuse to grant or renew and may revoke or suspend a PTC
Licence if the PTC fails to comply with any provision of this By -Law.
138 (1) Every PTC shall submit to the City supporting documentation, in a format
acceptable to the City, and applicable fees quarterly in compliance with
the fees listed in Schedulel, in relation to per transportation service and
per driver fees.
(2) Every PTC that does not provide accessible transportation services will
pay an accessible service supplement as outlined in Schedule 1.
139 Every PTC shall, where the transportation service requested requires an
accessible vehicle, and the PTC is not able to provide such transportation
service, direct the person to an accessible taxicab service.
PART XI - VEHICLE REQUIREMENTS
Vehicle Standards
140 Every taxicab and PTC vehicle shall:
(a) be no more than ten (10) years old according to its model year;
(b) meet the standards for the issuance of a Safety Standard Certificate of
mechanical fitness;
(c) be clean, and in good repair as to its interior and exterior, and,
(d) have a heater and air conditioning system in proper working condition.
141 In addition to section 140, every taxicab shall be equipped with:
(a) fender numbers, and properly functioning roof light;
(b) a taxicab meter that,
(i) has been calibrated to reflect the current fares;
(ii) is in proper working order; and
Vehicle for Hire By-law xxxx/19 Page 32
(iii) has been tested and approved by an officer and mounted in a
position so that it is clearly visible to passengers in the front and
back seats of the taxicab.
142 In addition to section 140, every PTC vehicle shall have the PTC Identifier
displayed in the location approved by the City.
143 All taxicab equipment shall be of a type approved by the City and shall be
installed in locations approved by an officer.
144 Notwithstanding section 140 (a), a taxicab plate licensee or taxicab plate owner
may apply for an extension of up to 2 years on the vehicle model year for a
taxicab that is currently operating, provided the appropriate fee outlined in
Schedule 1 is paid, the taxicab meets the remaining vehicle standards required in
sections 140, 141, and 143, and the vehicle is inspected and approved by an
officer.
PART XII — INSPECTIONS and ORDERS
Rights of Inspection
145 The City shall inspect all taxicabs annually.
146 An officer may, at any time when a taxicab or PTC Vehicle is not engaged in the
transportation of passengers, enter and inspect the vehicle.
147 Every taxicab plate licensee, lessee or driver or PTC Driver shall submit or cause
his vehicle to be submitted for inspection when required to do so by an officer.
148 An officer may require that a taxicab plate licensee, lessee or driver or PTC
Driver submit his vehicle for inspection at an appointed time and place provided
notice of the required inspection is given.
149 (1) An officer may require from any person the production of any licence,
permit, trip sheet or any other document or electronic record in order to
ensure compliance with this by-law.
(2) An officer may remove any of the documents referred to in subsection (1)
for the purpose of photocopying provided a receipt is given and the
documents are returned within forty-eight (48) hours of removal.
150 No person shall prevent, hinder or interfere or attempt to prevent, hinder or
interfere with an inspection of a vehicle for hire by an officer or the collection of
information by an officer.
151 Any person operating a taxicab or providing transportation services with a PTC
Vehicle shall provide identification in the form of an Ontario Driver's License to an
officer upon request.
Vehicle for Hire By-law xxxx/19 Page 33
Orders
152 Where an officer finds that a taxicab or PTC Vehicle does not comply with any of
the vehicle requirements set out in Part XI, he may order the taxicab plate
licensee, driver and/or lessee of the taxicab, or the PTC Driver to remedy the
non-compliance.
153 All orders shall provide,
(a) the taxicab plate number of the taxicab, or the license plate number of the
PTC vehicle;
(b) reasonable particulars of the non-compliance;
(c) the date by which the non-compliance must be remedied; and
(d) the final date for appealing the order.
154 All orders shall be served in the manner set out in section 198.
155 (1) If an order is not complied with by the date specified, the taxicab plate
licence in respect of that taxicab shall be suspended and shall only be
reinstated if the City receives satisfactory evidence of compliance.
(2) If an order is not complied with by the date specified, the PTC shall be
directed to prohibit the PTC Driver's access to the platform and shall only
reinstate if the City receives satisfactory evidence of compliance.
156 No person shall fail to comply with an order.
Unsafe Vehicles
157 (1)
Where a taxicab is in a condition that poses a danger to the health or
safety of the public, including but not limited to, body damage with sharp
edges, holes in the floorboards, unserviceable tires, doors not closing
properly, wire protruding from the seat or any other mechanical defect that
would render the motor vehicle unsafe, an officer may take custody of the
taxicab plate affixed to the taxicab and order that the taxicab be
immediately removed from service.
(2) If an order has been issued pursuant to subsection (1), no person shall
operate or permit the operation of that taxicab until the danger has been
removed, and the taxicab has been inspected by an officer.
158 Where a PTC Vehicle is deemed to be mechanically unsafe, including but not
limited to body damage with sharp edges, holes in the floorboards, unserviceable
tires, doors not closing properly, wire protruding from the seat or any other
mechanical defect that would render the motor vehicle unsafe, the PTC shall be
directed to prohibit the PTC Driver's access to the platform and shall only
Vehicle for Hire By-law xxxx/19 Page 34
reinstate once the danger has been removed and the PTC Vehicle has been
inspected by an officer confirming compliance.
PART XIII — SUSPENSIONS, CANCELLATIONS and REVOCATIONS
Taxicab Driver's Licenses
159 An officer may suspend a taxicab driver's licence if the driver fails to comply with
any provision of this by-law and require the driver to appear before the Vehicle for
Hire Advisory Committee to review re -instatement of the license.
160 (1) When a taxicab driver has had his Ontario Driver's Licence suspended,
cancelled or revoked, the taxicab driver shall immediately report that fact
to the City and the taxicab driver's licence shall be deemed to be
suspended as of the date of such suspension, cancellation or revocation.
(2) A taxicab driver's licence that has been suspended under subsection (1)
shall not be reinstated unless the City receives written confirmation that
the Ontario Driver's Licence has been reinstated.
(3)
If the City does not receive written confirmation that the Ontario Driver's
Licence has been reinstated within sixty (60) days from the date of the
suspension, the taxicab driver's licence shall be revoked.
Taxicab Plate Licenses
161 An officer may suspend or revoke a taxicab plate licence if the taxicab plate
licensee fails to comply with any provision of this by-law and such non-
compliance is not remedied within seven (7) days following notice from the City
specifying the particulars of the non-compliance.
162 (1) When a taxicab plate licensee ceases to have a current valid Ontario
Standard Automobile Insurance Policy in good standing, his taxicab plate
licence shall be suspended as of the date on which such policy ceased to
be in effect.
(2) A taxicab plate licence that has been suspended under subsection (1)
shall not be reinstated unless the City receives written confirmation that
the insurance required by clause 43(b) is in place.
(3)
If the City does not receive written confirmation that the necessary
insurance is in place within sixty (60) days from the date of the
suspension, the taxicab plate licence shall be revoked.
163 (1) An officer may demand that a taxicab plate licensee or lessee file a
current Safety Standard Certificate issued by an authorized vehicle
inspection station for any taxicab registered to him, dated not prior to the
Vehicle for Hire By-law xxxx/19 Page 35
date of demand and may suspend a taxicab plate licence until the
certificate has been filed.
(2) Where the officer demands a Safety Standard Certificate pursuant to
subsection (1), the taxicab plate licensee or lessee shall provide it within
(3) three days.
(3) Where a taxicab plate licence has been suspended under subsection (1),
and where no certificate is filed with the City within sixty (60) days from the
date of the suspension, the taxicab plate licence shall be revoked.
Brokers
164 An officer may suspend or revoke a brokerage licence if the broker fails to
comply with any provision of this by-law and such non-compliance is not
remedied within seven (7) days following notice from the City specifying the
particulars of the non-compliance.
General
165 (1) When a taxicab driver's licence, taxicab plate licence or brokerage licence
has been suspended, cancelled or revoked, the holder of the licence shall
return it and, if applicable, the taxicab plate to the City within forty-eight
(48) hours of the suspension, cancellation or revocation.
(2) An officer may enter upon any business premises or into the taxicab of
any licensee whose licence has been suspended, cancelled or revoked for
the purpose of removing the licence and, if applicable, the taxicab plate.
166 No person shall refuse to deliver or in any way obstruct or prevent an officer from
obtaining a licence that has been suspended, cancelled or revoked.
167 No person shall operate a taxicab or permit the operation of a taxicab by a driver
whose taxicab driver's licence has been suspended, cancelled or revoked.
168 No person shall operate a taxicab or permit the operation of a taxicab in respect
of which the taxicab plate licence has been suspended, cancelled or revoked.
169 No person shall operate a brokerage in respect of which the brokerage licence
has been suspended, cancelled or revoked.
170 No person shall provide transportation services where the PTC has been
required under this by-law to remove access to the platform for that PTC Driver.
PART XIV — APPEALS
Appeal Rights
171 Any Applicant may appeal the City's refusal to issue a licence.
Vehicle for Hire By-law xxxx/19 Page 36
172 A person whose name has been removed from the plate eligibility list pursuant to
section 78(5)(b) may appeal that decision.
173 A taxicab driver whose taxicab driver's licence has been suspended or revoked
pursuant to section 159 may appeal that decision.
174 A taxicab plate licensee whose taxicab plate licence has been suspended or
revoked pursuant to section 161 may appeal that decision.
Filing of Appeal
175 All appeals must be submitted to the City within fourteen (14) days of the date of
the decision or order being appealed.
176 All appeals shall be in writing and shall include,
(a) the reason(s) for the appeal;
(b) an identification of the appellant and any other party;
(c) the name of any agent, representative or lawyer representing the
applicant;
(d) the municipal addresses, telephone numbers, and email addresses for
each person identified in clauses (b) and (c); and
(e) the appeal fee set out in Schedule 1.
Hearing
177 The Vehicle for Hire Advisory Committee shall hear all appeals under this by-law.
178 Upon receipt of an appeal, the City shall, as soon as is practicable, notify the
appellant and all other parties of the date, time and location of the hearing.
179 All hearings before the Vehicle for Hire Advisory Committee shall be conducted
in accordance with Terms of Reference approved by Council.
180 If an appellant fails to appear at a hearing, the decision or order appealed shall
be deemed to be in full force and effect as if no appeal had been filed.
Vehicle for Hire Advisory Committee Powers
181 On an appeal, the VHAC may make any decision that the officer could have
made and may make its decision subject to such conditions as it considers
advisable.
182 When making its decision on an appeal, the VHAC shall have regard to the
following matters (where applicable):
(a) the purposes of this by-law as set out in Part II;
Vehicle for Hire By-law xxxx/19 Page 37
(b) the matters set out in section 16;
(c) the appellant's record of complying or not complying with any of the
provisions of this by-law or any condition imposed on a licence;
(d) the results of any testing, training, educational or awareness program
completed or not completed by the appellant; and
(e) any other thing or matter relevant to the appellant's ability to hold a
licence.
183 The decision of the VHAC on an appeal shall be final and binding.
184 Notice of the decision of the VHAC shall be given to the appellant and any other
person present at the hearing.
185 The VHAC's decision shall take effect on the day that it is made.
PART XV - OFFENCES / PENALTIES
186 (1) Every person who contravenes any provision of this by-law, and every
director or officer of a corporation who concurs in such contravention by
the corporation, is guilty of an offence and, subject to subsection (2), upon
conviction is liable to a fine not exceeding $25,000.
(2) Where a corporation is convicted of an offence under subsection (1), the
maximum penalty that may be imposed on the corporation is $100,000.
187 No person shall make a false or intentionally misleading statement of fact,
statutory declaration, application or other document required by this by-law.
188 No person shall prevent, hinder or obstruct or attempt to prevent, hinder or
obstruct an officer in the enforcement of this By-law.
189 Where an officer has reasonable grounds to believe that an offence has been
committed by a person, the officer may require the name, address, and proof of
identity of that person, and no person shall fail to provide the requested
information.
PART XVI - GENERAL
Plate Replacement
190 When a taxicab plate is defaced, destroyed or lost, the taxicab plate licensee
shall apply to the City for a replacement and shall pay the appropriate fee under
Schedule 1 within 14 calendar days of the damage, loss or destruction.
Vehicle for Hire By-law xxxx/19 Page 38
191 Where the taxicab plate is lost or destroyed, the taxicab plate licensee shall file a
police report detailing the circumstances of the loss or destruction and the City
shall issue a replacement plate.
Compliance with Other Laws
192 In addition to every other requirement imposed by this by-law, every licence is
issued subject to the condition that all federal, provincial and municipal laws, by-
laws, rules, regulations, orders, approvals, permits, standards, and all other
governmental requirements applicable to the operation of the business so
licensed must be complied with.
Changes
193 When a licensee changes his name or address or any information relating to his
licence, he shall notify the City within forty-eight (48) hours of the change.
194 Where there is to be a change in the composition of a licensed partnership, the
proposed change must be registered with the City.
195 Where there is to be a change in the composition or the controlling interest of a
licensed corporation, the proposed change must be registered with the City.
Fees
196 Persons receiving a service listed in Schedule 1 shall pay the fee set out in
Schedule 1 for that service.
Fare Adjustments
197 The fares set out in Schedule 2 shall be reviewed as needed by the Vehicle for
Hire Advisory Committee to determine whether to recommend a change to
Council.
Notice
198 Any notice required to be given under this by-law or any order served under Part
XII shall be in writing and shall be sufficiently given or served if delivered in
person or sent by registered mail to the last address on file with the City.
199 Each notice given or order served shall be deemed to have been received on the
day it was delivered or on the third business day after it was mailed, as the case
may be, whether or not it is actually received.
Repeal
200 By-law No. 6702/06 is repealed.
Vehicle for Hire By-law xxxx/19 Page 39
Short Title
201 This by-law may be cited as the Vehicle for Hire Licensing By-law.
Effective Date
202 This by-law shall come into effect on January 1, 2020.
BY-LAW enacted this day of December, 2019.
(original signed by)
David Ryan, Mayor
(original signed by)
Susan Cassel, City Clerk
Vehicle for Hire By-law xxxx/19 Page 40
SCHEDULE 1
FEES
Taxicab Licence Fees
Taxicab Plate owner licence (one year)
Brokerage licence (one year)
Taxicab driver's licence (two years)
Plate owner licence — clean air cab (one year)
City plate licence (one year)
Accessible Taxicab Plate (private)
Accessible Taxicab Plate (one year City owned)
Personal Transportation Company Fees
1 — 25 Drivers (one year)
25-99 Drivers (one year)
Greater than 100 Drivers (one year)
$ 250.00
150.00
100.00
125.00
1,000.00
$125.00
1,000.00
$3,000.00
$9,500.00
$20,000/year
PTC Drivers (based on the number of drivers with pick ups $15.00/driver
originating in Pickering within previous 3 months - to be paid quarterly)
Other Fees
Transfer of taxicab plate ownership
Filing an appeal
Replacement of taxicab driver's licence
Replacement of each tariff card
Change of registered vehicle
Re -inspection without taxicab meter
Re -inspection with taxicab meter
Lease filing
Late Cancellation/No Show for Inspection
Plate eligibility list application (every year)
Extension of Vehicle Model Year
Accessible Service Supplement:
Taxicab Plate Licence (annually)
Brokerage (annually)
PTC (payable quarterly)
$ 500.00
250.00
20.00
10.00
100.00
25.00
50.00
50.00
50.00
75.00
125.00
75.00
2,500.00
30 Cents/Trip
Vehicle for Hire By-law xxxx/19 Page 41
SCHEDULE 2
TARIFFS/FARES
1. For the first one-eighth kilometer or part thereof $3.15 (incl. HST)
2. For each additional one-eighth kilometer or part
thereof $0.25 (incl. HST)
3. For waiting time while under engagement, per minute $0.40 (incl. HST)
Attachment #2 to Report BYL 02-19
Uber
September 18, 2019
City of Pickering
One The Esplanade
Pickering, Ontario
Canada L1V 6K7
RE: Vehicle for Hire Licensing By-law/Taxicab Licensing By-law 6702/06
Dear Kimberly Thompson,
We are pleased to see the inclusion of the ridesharing industry in Pickering's Vehicle -For -Hire
By-law review. In light of the upcoming review, I provide the following submission directly to you
with respect to proposed new By-law that you may wish to consider as part of your
deliberations.
In summary (in no particular order):
1. Clarification from Uber under PTC Duties, Section 119 and 134
2. Clarification to Uber under PART I — INTERPRETATION, Definitions, "Operate"
3. Amendment to Part X - Personal Transportation Companies Licence Application
Requirements, Section 99, (5 e (i) and 5 g) and clarification from Uber under Section 99
(9)
4. Amendment to Part X - Personal Transportation Companies Licence Application
Requirements, Section 99, 9
5. Amendment to Part X - Personal Transportation Companies Licence Application
Requirements, Section 100
6. Amendment to Section 122 (7), PTC Driver Duties
7. Amendment to Section 125 (3), under PTC Duties
8. Amendment to Section 126 (2, a) and (2, b)
9. Amendment to Section 133 (1), under PTC Duties
10. Amendment to Section 136, under PTC Duties
11. Amendment to Section 139, under PTC Duties
12. Recommendations regarding PTC fees
Uber
1. Clarification under PTC Duties, Section 119 and 134
Clarifying that this information is provided in the Uber Driver App in electronic form. No
amendments required, but we would like to provide clarification for your records that this
information sits within the App flow, and not in a physical or electronic "Card" format.
2. Clarification to Uber under PART I — INTERPRETATION, Definitions, "Operate"
Uber only provides trip data, not when driver -partners are online and not on trip. We would also
like clarification from staff on what is being referred to by "or otherwise accessing the PTC
platform".
3. Amendment to Part X - Personal Transportation Companies Licence Application
Requirements, Section 99 (5 e (i) and clarification under Section 99 (5 g)
Recommended amendment to Section 99 (5 e (i): the farc ratc and/or surcharges.
This wording is not relevant given upfront pricing in the Uber app.
In reference to Section 99 (5 g), information on the accessibility of the Uber app is here:
https://help.uber.com/riders/article/how-to-request-a-ride-with-voiceover?nodeld=fffObbd5-4930-
4fff-8783-66d4558d3b47
Additionally, below are Uber's policies and products as it relates to accessibility:
• Uber's Community Guidelines: We want Uber to be enjoyable and safe for everyone.
Our community guidelines lay out our policies as it relates to safety and accessibility.
These ground rules are designed to ensure that riders and driver -partners are safe and
respectful. Drivers and riders could lose access to the Uber platform if they violate these
policies. See here: https://www.uber.com/ca/en/safety/uber-community-guidelines/
• Uber's Service Animal Policy: Uber has a Service Animal policy to reduce and
hopefully eliminate instances of denial of service to a rider with a service animal and to
ensure Uber driver -partners are fully aware of their obligations and consequences for
failing to provide service to an individual with a service animal. See here for the policy:
https://www. uber. com/en-CA/legal/policies/service-animal-policy/en-ca/
o It is both against Canadian laws and Uber's Non -Discrimination policy to deny an
individual a ride in an Uber because they are traveling with a service animal.
Under this policy, a confirmed denial of service will lead to an Uber driver -partner
losing service to Uber's platform.
Uber
o We also have a blocking feature to our App, which will require Uber
driver -partners to click to confirm acknowledgement and understanding of this
animal service policy. All Uber driver -partners receive the in -app prompt in their
first few days on the Uber platform. We also release ongoing education via email
each quarter.
• Blind and Low -Vision: With VoiceOver and wireless braille display compatibility, the
Uber App provides a safe and reliable transportation option for the blind and visually
impaired community.
• Deaf & Hard -of -hearing: Uber designed product innovations to further economic
opportunity for our deaf and hard of hearing driver -partners. Visible and vibrating alerts
aid deaf and hard of hearing riders, and in -app features such as the ability to enter
destination ensure effective communication from the rider to the driver -partner.
4. Amendment to Part X - Personal Transportation Companies Licence Application
Requirements, Section 99, 9
Recommended amendment: an outline of the trarnmg program information provided to PTC
Drivers prior to accessing the platform.
5. Amendment to Part X - Personal Transportation Companies Licence Application
Requirements, Section 100 (1)
Uber makes available to the public the insurance required hereunder that we maintain on behalf
of driver-partners(101(3)). We do not make available our own CGL insurance (101(1)). We
recommend removing this requirement.
6. Amendment to Section 122 (7), PTC Driver Duties
We recommend against the use of identifiers for safety reasons as there is potential for fraud.
As an example, the City of Mississauga recently decided to move away from identifiers (see the
staff report here) stating that identifiers provide a "false sense of security and runs counter to
the public safety goals of the [Mississauga] Pilot Project', and "only 8% of rideshare users
checked the TNC Identifier before entering a vehicle (91% verified their trip via car description,
licence plate, driver rating system, driver name/photo and vehicle condition).
Additionally, Uber encourages passengers to check the license plate before getting into the
vehicle. There is a "Check Your Ride" function in -app where passengers are notified of the
license plate and make and model of the vehicle via push notification. See images below:
USER E
1' Your driver is arriving
David is arriving soon in a GMC Acadia (CCDM69Q). After
arriving, they'll wait 2 minutes before charges begin or 1...
'tar
workers and...
HOW
Meet at the pickup point for Hare
Fionn MacCool's
9
Start
0 e1Qo5 5tE
Meet Driver )
(
Now Textur
uc 5 Rogers
David has arrived
4.97*
CCDM69n
OMC Acadia
Any pickup notes?
0
Uber
1 min away
Arrive by 2 07 PM
David has arrived
CCDM690
GMC Acadia
Any pickup notes?
Always check the license plate, car details,am,
and match the driver's photo.
7. Amendment to Section 125 (3), under PTC Duties
We recommend this requirement be removed. Uber does not have a mandatory training
program in place for Uber driver -partners. Instead, Uber provides information and education to
driver -partners that they are required to receive before accessing the Uber platform (i.e. as it
relates to accessibility, customer service etc.) Uber provided this information to the City of
Pickering in a previous conversation.
Uber has a global Incident Response Team (IRT), which manages cases as it relates to safety
on the Uber platform. IRT works closely with local law enforcement to investigate and adjudicate
on serious incidents to make a determination on access to the Uber platform. See attachment 1
and 2 for more information on reporting a safety incident and Uber's work with law enforcement.
See also attachment 3 and 4 for more information on safety features in the Uber app. We would
be happy to explore this more fully in conversation/meeting with you.
Uber
8. Amendment to Section 126 (2, a) and (2, b)
To increase flexibility of the platform, individuals who are interested in becoming driver -partners
with Uber are able to complete different parts of the sign-up process at their convenience. This
means that they may express interest in becoming a partner, i.e. sign up for an account, but not
upload any or all of the required documents (e.g. driver's licence, vehicle registration) until
months later. Only when all required documents are provided to and adjudicated by Uber are
these individuals provided access to the platform. As such, driving record abstracts and criminal
record searches may not be provided to Uber within 30 days of signing up, but they will be
completed and provided to Uber prior to their first trip. We recommend removing the 30 -day
requirement.
The databases accessed by a criminal record search are available to police services
nationwide. As such, it is not necessary to require that the criminal record search be conducted
by a police service within the province of Ontario. We recommend removing this requirement.
9. Amendment to Section 133 (1) under PTC duties
There is no way for Uber to know this information as it is managed by the Ministry of
Transportation. To add, this is already a provincial requirement imposed on all drivers on the
road. We recommend removing this requirement.
10. Amendment to Section 136 under PTC duties
Recommended amendment: With respect to any PTC information or records requested by
Municipal Law Enforcement Services for investigative or audit purposes, a PTC shall provide
the requested records, or any reports based on the information requested in a format approved
by the Manager, Municipal Law Enforcement Services within 30 days of the receipt of the
request, unless the Manager requires the records or reports within 48 hours.
11. Amendment to Section 139, under PTC Duties
Uber cannot provide information about specific taxicab service in the Uber app. We recommend
removing this requirement.
12. Recommendations regarding PTC fees:
Uber supports governments recouping the costs of regulatory compliance. However, municipal
fees should be based on cost recovery. The proposed fees exceeds that of most comparable
jurisdictions across Canada. No municipality or province in Canada that does not individually
Uber
license drivers have a per driver fee. We recommend fees similar to the City of Vaughan (i.e.
one-time licensing fee of $10,000 + $0.11 per trip fee).
See a few examples below for reference:
Municipality
Licensing Fee
Per Driver Fee
Per Trip Fee
Accessibility
Fee
City of Toronto
$20,000
$15/driver
$0.30
None
City of Ottawa
$7,253
None
$0.11
$0.07
City of
Mississauga
$20,000
None
$0.30
None
City of Guelph
$7,253
None
$0.11
$0.07
City of
Brampton
$20,000
None
$0.11
None
Town of Whitby
$25,000
None
None
None
City of Vaughan
$10,300
None
$0.11
None
Province of
Alberta
$20,000
None
$0.30
None
Province of
Quebec
$20,000
None
$0.30
None
Attachment #3 to Report BYL 02-19
From: Jeff Brandt
Sent: Friday, October 4, 2019 3:21 PM
To: Litoborski, Jason
Cc: Thompson, Kim D. ; Funsho Owolabi ; Melanie Goggins
Subject: Re: Vehicle for Hire Licensing
Jason,
We've reviewed the proposed bylaw. Given that it is largely consistent with communities around the GTA, we
do not have any comments at this time. I am heading on leave, but have copied my colleague Melanie Goggins,
in case you have follow up questions.
Jeff
On Thu, Sep 19, 2019 at 5:22 PM Jeff Brandt <jbrandt@lyft.com> wrote:
Hi Jason,
Thank you. You can consider myself and my colleague Funsho (from Lyft's Public Policy team) as points of
contact. We will take a look at the draft and provide comments as soon as we can. Thank you for reaching out.
Best,
Jeff
On Thu, Sep 19, 2019 at 5:39 AM Litoborski, Jason <jlitoborski@pickering.ca> wrote:
Jeff,
Thank you for getting back to me so quickly. The previous contact I was given was Dan Moulton, I never heard back
from him and understand he is no longer with Lyft. I also had tried emailing the enforcement team but also never
received any response. The City would appreciated Lyft's comments and input, as we only recently received your
contact information from a neighboring municipality the timeline for comments is reduced. They City undertook a
public consultation which has now closed but if we could get Lyft's comments in the next 2 weeks that would be
appreciated.
Take care,
Jason Litoborski c.P.s.o.
Municipal Law Enforcement Officer II 1 Corporate Services Division
905.420.4660 ext. 2045 1 1.866.683.2760
jlitoborskipickerinq.ca
1
From: Jeff Brandt <jbrandt@lyft.com>
Sent: Wednesday, September 18, 2019 7:13 PM
To: Litoborski, Jason <jlitoborski@pickering.ca>
Cc: Thompson, Kim D. <kthompson@pickering.ca>; Funsho Owolabi <funsho@lyft.com>
Subject: Re: Vehicle for Hire Licensing
Hi Jason,
Who have you previously reached out to at Lyft regarding this matter --I want to be sure that no action has
previously been taken. Otherwise, we can review the draft bylaw. What is the timeline for providing input on
the draft?
Thanks,
Jeff
On Wed, Sep 18, 2019 at 11:06 AM Litoborski, Jason <jlitoborski@pickering.ca> wrote:
The City of Pickering has been trying to contact Lyft with regards to licensing and regulation of the
ride sharing industry in the City of Pickering. I have been provided your name as a contact for Lyft
with regards to municipal licensing, the City of Pickering has prepared a draft bylaw and has
conducted a public consolation regarding the draft Vehicle for Hire By-law. The City would like to
have Lyft review the draft by-law and provide comments as soon as possible, the shortcut to the
webpage is : www.pickering.ca/VFH. I have also attached a copy of the draft by-law with this email.
We look forward to your input and comments.
Jason Litoborski c.P.s.o.
Municipal Law Enforcement Officer II 1 Corporate Services Division
905.420.4660 ext. 2045 1 1.866.683.2760
jlitoborski@pickering.ca
2
Attachment #4 to Report BYL 02-19
Proposed Vehicle for Hire By-law
Public comments received through online form
June, July, August 2019
Ajax, Ontario L1S 1R4
Email:
Phone Number:
Industry Member? Yes
Date Submitted: 8/24/2019
Comments:
My stand allways the same please bring law equal for all system democratic system
allow equal opportunity me being the stake holder it is a matter of time as a company
when it will be impossible to sustain every one comes in kicks us weather it is the city or
the consumer and now the insurance company it is hard to keep affording the high
prices of insurance i understand you have studied the industries and see what the
surrounding city has done please whatever u do keep those things in mind
Proposed Vehicle for Hire By-law
Public comments received through online form
June, July, August 2019
Pickering, ON L1W 3H6
Email:
Phone Number:
Industry Member? No
Date Submitted: 8/13/2019
Comments:
I'm in favour of Personal Transportation Companies such as UBER, Lyft etc operating in
Pickering under the proposed bylaw.
Proposed Vehicle for Hire By-law
Public comments received through online form
June, July, August 2019
Pickering, Ontario L1V 3B9
Email:
Phone Number:
Industry Member? No
Date Submitted: 8/13/2019
Comments:
Hello
I find the services like Uber to be far superior to regular taxis, price wise and safer.
Proposed Vehicle for Hire By-law
Public comments received through online form
June, July, August 2019
Pickering, ON L1V6N4
Email:
Phone Number:
Industry Member? No
Date Submitted: 8/13/2019
Comments:
I believe that in the suburbs, it's so important to have a competitive market in the
options for transit around the city. With Pickering's (and durham region's) transit system
being less than reliable, having the ride share option for those quick trips to the store or
mall or to the GO station is so important. While taxi's may be a decent option for some,
in 2019, we need companies who utilize cashless and touchless payment options that
are quick and easy to use, such as Lyft and Uber. While not perfect services, they have
been extremely helpful to get around the city when my car has been out of service or if I
planned on going out for dinner (while having a drink or two) where I would absolutely
not drive. We definitely need these services so please do not make it harder for them to
operate.
Proposed Vehicle for Hire By-law
Public comments received through online form
June, July, August 2019
PICKERING, ON L1V5K9
Email:
Phone Number:
Industry Member? No
Date Submitted: 7/25/2019
Comments:
I one day will drive for uber or Lyft & I think their services will be needed esp. when we
get the casino & airport up and running. Taxi's alone will not suffice the needs for the
City of Pickering.
Make it happen! We are growing in the right direction!
Thx
Proposed Vehicle for Hire By-law
Public comments received through online form
June, July, August 2019
Pickering, Ontario L1w1h4
Email:
Phone Number:
Industry Member? No
Date Submitted: 7/19/2019
Comments:
Uber and Lyft are the best things since sliced bread. I don't drive and now I am able to
get around. Taxi cabs are not not convenient or affordable and is way more expensive
in Pickering than in Toronto.
Things are fine the way they are so there is no need to over regulate and mess up a
good thing.
Also good job to Durham Region Transit for offering summer fares for students and free
rides for children. That also helps me to get around. These are good moves. Adding
further regulation to Uber is not. Please leave it alone.
Proposed Vehicle for Hire By-law
Public comments received through online form
June, July, August 2019
Pickering, Ontario L1v2y3
Email:
Phone Number:
Industry Member? No
Date Submitted: 7/18/2019
Comments:
We need a level field where taxi and personal transportation can compete effectively
Maintenance and licensing requirements should be equal. Rates for personal
transportation should not be allowed to be tripled when increased usage is needed
(such as go train stoppage or snow storms).back ground checks should be the same for
all to ensure public safety.
Proposed Vehicle for Hire By-law
Public comments received through online form
June, July, August 2019
Pickering, ON L1 W 1 G3
Email:
Phone Number:
Industry Member? No
Date Submitted: 7/18/2019
Comments:
I haven't been able to find the draft by-law anywhere.
Proposed Vehicle for Hire By-law
Public comments received through online form
June, July, August 2019
Pickering, ON L1V5C9
Email:
Phone Number:
Industry Member? No
Date Submitted: 7/18/2019
Comments:
I think if you are going to provide a taxi or taxi like service, all must abide by the same
rules vis a vis insurance, training, etc. It is unfair to expect cab drivers and companies
to pay extra fees and insurance costs and then still be able to compete with a the likes
of Uber and other rideshare apps who chronically underpay their drivers while having
none of the costs associated with essentially being a taxi.
Proposed Vehicle for Hire By-law
Public comments received through online form
June, July, August 2019
PICKERING, Ontario L1W2Z3
Email:
Phone Number:
Industry Member? No
Date Submitted: 6/29/2019
Comments:
This is an important initiative. Right now, Lift and Uber drivers have an unfair advantage
over taxi drivers, since they are not subject to the rigorous regulations that taxi drivers
are required to adhere to.
Also, this is important to ensure the safety and protect of our community. I can't see any
reasonable arguments to oppose this idea. This makes sense and I hope the council
follows through on it.
Proposed Vehicle for Hire By-law
Public comments received through online form
June, July, August 2019
Pickering, Ontario L1V 7G7
Email:
Phone Number:
Industry Member? No
Date Submitted: 6/26/2019
Comments:
i use Uber on a regular basis and have never had a bad experience. I bring my 4 year
old daughter in the car and bring her car seat too and no one has ever given me any
problems. As someone who does not have a car and takes public transit everyday, I
need Uber as a back up in case I need to leave work in Pickering and pick up my
daughter from school in Ajax immediately if she is sick or injured. Also I use Uber on the
weekends when buses do not run frequently enough or when it is nighttime. I feel safer
in an Uber than I do on public transit.
Proposed Vehicle for Hire By-law
Public comments received through online form
June, July, August 2019
Pickering, ON L1X)b6
Email:
Phone Number:
Industry Member? No
Date Submitted: 6/24/2019
Comments:
Requiring drivers to obtain licenses to drive in a for -hire situation is contradictory to the
way online services such as Uber and Lyft operate. These companies have safety
measure in place to help prevent crime and issues during a ride. They are the future of
for -hire rides. Taxis are dying.
By requiring drivers to obtain a local license, you are discouraging those (who even
know about this bylaw) to drive, which increases prices for riders. These are the exact
people you are serving. Overall, City revenues will fall due to fewer licenses and riders
will be forced to pay higher prices given there will be fewer drivers. This is a lose -lose
proposal.
Proposed Vehicle for Hire By-law
Public comments received through online form
June, July, August 2019
Pickering, Ontario L1W2V4
Email:
Phone Number:
Industry Member? No
Date Submitted: 6/22/2019
Comments:
There should be a mandatory course for the foreign taxi drivers & their business owners
on MANNERS & RESPECT towards customers. I worked for a local taxi company and
they treated their drivers like crap & did not care about fixing the cabs. They
disrespected the customers. Each & every driver should care immensely about
customers especially with Uber & Lyfte now.
The Uber & Lyfte drivers should have to be checked for a police check! every few
months & a drivers abstract.
Proposed Vehicle for Hire By-law
Public comments received through online form
June, July, August 2019
Greenwood, Ontario LOH 1H0
Email:
Phone Number
Industry Member? No
Date Submitted: 6/20/2019
Comments:
There are too many rules. Enough laws, just put this into educating the public.
Proposed Vehicle for Hire By-law
Public comments received through online form
June, July, August 2019
Pickering, ON L1V 1E8
Email:
Phone Number:
Industry Member? No
Date Submitted: 6/15/2019
Comments:
Allow Uber, Lyft and other PTC providers to operate in the city of Pickering with minimal
restrictions. It really makes sense for us commuters since the public transportation
system in Pickering is extremely limited.
I request that the City of Pickering should not bow down to the pressure tactics of Taxi
companies
Proposed Vehicle for Hire By-law
Public comments received through online form
June, July, August 2019
Pickering, Ontario L1V 6S9
Email:
Phone Number:
Industry Member? No
Date Submitted: 6/13/2019
Comments:
I agree with the proposed vehicle for hire by-law.
Proposed Vehicle for Hire By-law
Public comments received through online form
June, July, August 2019
Pickering, Ont LoB1A0
Email:
Phone Number
Industry Member? No
Date Submitted: 6/13/2019
Comments:
My comments here may not be what you're referring to but for over 1/4 century ,
CLASSIQUE Van Service has provided our family with airport rides of excellence.
I'm distressed to hear that they are suffering in part from inferior, cheaper competition .
Please try to come to their aid.
Their vans, drivers and administration are the icing on every trip as they provide clean,
safe, efficient , worry -free care at either end of every adventure. .
Proposed Vehicle for Hire By-law
Public comments received through online form
June, July, August 2019
PICKERING, ON
Email
Phone Number:
Industry Member? No
Date Submitted: 6/13/2019
Comments:
Kim: the issues of car sharing for example Zipcar and scooter sharing for example Bird
are impacting Public Works and the road allowances that they may be parked on or left
in place. Is there any thought to include in this by-law or introduce another one to
address this burgeoning issues. Thanks=
Proposed Vehicle for Hire By-law
Public comments received through online form
June, July, August 2019
Pickering, Ontario L1W2W4
Email:
Phone Number:
Industry Member? No
Date Submitted: 6/11/2019
Comments:
I support Uber's business model and operation in Pickering.
My family has used it continuously for many year without incident.
If the City feels its needs to have some sort of bylaw in place then it should do so with
limited interference to Uber's existing model.
Proposed Vehicle for Hire By-law
Public comments received through online form
June, July, August 2019
Pickering, ON L1V3A5
Email:
Phone Number:
Industry Member? No
Date Submitted: 6/11/2019
Comments:
I use ride -sharing services (Lyft, primarily) at least once a week.The convenience
offered by the services (and the prices) are secondary to the fact that these services
have eliminated all of the problems I used to have with legacy cab companies. In the
past, I'd had drivers reject rides because they were too short, have broken debit
machines and insist that I pay cash, had horrible drivers who didn't know their way
around - or worse, aggressive dangerous drivers. It's time for the industry to adapt to
the on -demand economy that has been created. It's more than just transportation -
disruption is happening in food services, home services and more. I strongly support the
introduction of new services and technology and would support anything the city or
region can do to make ride -sharing services like Lyft or Uber more affordable, easier to
operate, and more accessible to the public.
Proposed Vehicle for Hire By-law
Public comments received through online form
June, July, August 2019
Pickering, On L1 W 1 G9
Email:
Phone Number:
Industry Member? No
Date Submitted: 6/11/2019
Comments:
Please, please, please do not do away with our ability to use ride -sharing companies
OR taxis. As a consumer, I should have the ability to choose my provider, so long as
they are safe. Competition is a good thing. Please be forward thinking. I work in the
insurance industry, and if we are able to support this industry, I think government should
be able to as well.
Thank you