HomeMy WebLinkAboutFIN 15-14 C'ay 4 Report to
,, 41i' = Executive Committee
I
KERIN Report Number: FIN 15-14
Date: July 7, 2014
From: Paul Bigioni
Director, Corporate Services & City Solicitor
Subject: 2013 Municipal Performance Measurement Program — Provincially
Mandated Public Reporting of Performance Measures•
Recommendation: That Report FIN 15-14 from the Director, Corporate Services &
City Solicitor be received for information.
Executive Summary: The City is mandated by the Province of Ontario to report
yearly Performance Measures on specific key service areas provided to the public. This
reporting system supports local government transparency and provides the City with
useful data to make informed service level decisions while optimizing resources . The
collection and reporting of these efficiency and effectiveness measures is derived from
the Financial Information Return filed by the City with the Ministry of Municipal Affairs
and Housing of Ontario. These measures are being submitted and reported by the City
Treasurer under the direction of Provincial authority.
Each year, measures for reporting are refined, altered and added onto, making year
over year comparison complicated. Over the years, the number of measures to be
reported from different service areas has increased significantly. For 2013, six new
measures were added onto the list and three measures were revised for reporting
purposes. Overall, this brings the total measure for reporting to 129. As in prior years,
not all measures are applicable to the City and some are for optional reporting only. For
measures whose parameters were revised in 2013, results are not comparable with '
prior years' calculations.
The attached Municipal Performance Measurement Program (MPMP) results for 2013
and a supplemental information package will be made available to the public on the
City's website. The package includes a comparison of the 2013 measures against 2012,
if applicable, and a copy of the Public Notice that will appear in the News Advertiser
anytime before September 30, 2014.
Financial Implications: This report does not contain any financial implications.
Discussion: Attachment 1 is the 2013 information mandated by the Province to be
reported to the public by September 30, 2014. Note that all measures are from service
areas that the City provides to the public. Other service areas not provided by the City
300
Report: FIN 15-14 Date: July 7, 2014
Subject: 2013 Municipal Performance Measurement Program Page 2
like police services, transit, waste water, drinking water and solid waste are not included
in the report.
The set of measures required for public reporting changes every year as identified by
the Minister of Municipal Affairs and.Housing. Comments pertaining to the compilation
and interpretation of City data,have been included to aid in the explanation and
understanding of what is being reported.
Every year, these measures continue to evolve as existing ones are revised and new
ones added as feedback from municipalities are received and taken into consideration
by the Province. In addition, there are continuous refinements to the way measures are
defined and calculated especially in the areas of Roadways, Parks, Recreation and
lately, on Building Services, where new and modified measures are being reported.
Municipalities also continue to improve on their data collection methods in an effort to
ensure consistency and accuracy in year-over-year reporting. This leads to improving
the measures to better serve the interests of the public and support municipal needs for
evaluating the efficiency and effectiveness of services provided to the'municipality.
However, caution must still be taken against municipality-to-municipality comparisons
due to the fact that no two municipalities are identical in their geography, rural vs. urban
mix, the level of service provided and treatment of information for data collection. It is
only through continuous efforts, ongoing experience, further clarifications from the
Province and consistent reporting formulas that year-to-year comparisons within the
municipality and possibly across municipalities will become meaningful.
The 2013 measures will be posted on the City's website for public access on or before
September 30, 2014 as mandated by the Province. A.notice to this effect, per
Attachment 3, will be included in the "Community Page" of the local newspaper. The
information will also be available to anyone wishing to pick up a copy at City Hall.
Attachments:
1. 2013 Municipal Performance Measurement Program — Public Reporting
2. Comparison of 2013 and 2012 Performance Measures
3. Public Notice to be included in the Community Page of the News Advertiser
Prepared By: Approved/Endorsed By:
4411W 7214-7 '
Dennis P. Arboleda, CPA, CMA Stan Karwowski
Supervisor, Accounting Services Division Head, Finance &Treasurer
301
•
Report: FIN 15-14 Date: July 7, 2014
Subject: 2013 Municipal Performance Measurement Program Page 3
Paul Bigion'
Director, C•rpo at:-Services & City Solicitor
Recommended for the consideration
of Pickering City Council
A4(g 20, Zoi4
Tony Prevedel, P.Eng.
Chief Administrative Officer
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302
ATTACHMENT# 1 TO REPORT#FiNi 6-1U
City of Pickering
Year 2013 Performance Measurement Report
Overview
All municipal decision makers want an efficient and effective delivery of local services.
Regardless of the current economic condition, taxpayers need to know how their tax
dollars are spent and how services compare both year-over-year and in reference to
other municipalities.
To convey this information to the public, governments choose performance
measurement to assess how well an organization performs when providing goods and
services. By setting clear and measurable targets, performance measurement
strengthens accountability, helps improve performance, stimulates productivity and
creativity and improves the budget process.
Starting in year 2000, municipalities across Ontario have participated in the Municipal
Performance Measurement Program (MPMP). Every year, the Minister of Municipal
Affairs and Housing sends out a list of measures that requires municipalities to collect
effectiveness and efficiency data on key service areas and report these measures to the
province and the public. This initiative is designed to provide stakeholders with useful
information on service delivery and provide municipalities with a tool to improve on
those services over time. As municipalities evolve, existing performance measures are
continuously refined and new measures are introduced depending on the value and
importance for public information.
In reporting the results to the public, each measure is accompanied by comments
regarding aspects of the calculation. The'comments are an integral part in the
interpretation of the results. These results should not be compared across
municipalities without consideration of the comments that impact the calculation of each
measure. Also, influencing factors in the collection of data or refinements while the
measures are still evolving could affect the current year's results and the year over year
comparability..
In the last few years, the number of performance measures required for reporting has
drastically increased to reflect the need for information. For the 2013 reporting year, six
new measures were added on to the list including one classified as optional for
reporting. In addition, calculation parameters on three previously existing measures
were revised making them non-comparable to prior years' results.
For the calculation of measures pertaining to a per person or per 1,000 persons bases,
the City population in 2013 was estimated at 94,883. An increase of about 0.9% from
94,022 in 2012.
Below are the measures required for reporting from service areas provided by the City
grouped by categories.
•
303
City of Pickering
Year 2013 Performance Measurement Report
General Government
1.1a Operating Costs for Governance and Corporate Management
2013 2012
7.00% 6.60%
Efficiency Measure
Operating costs for governance and corporate management as a percentage of total
municipal operating costs.
Objective
To determine the efficiency of municipal management.
General Comments
•
The following factors can influence the above result:
• One-off significant/large legal or corporate matters that may arise year over year.
• The extent that cost centers directly relate to the functions included under the
governance and corporate management categories.
Detailed Comments
Calculation of this measure includes the total of the operating costs from related
categories for governance, corporate management and allocation of program
support expenditures net of tax write-offs and revenue from other municipalities over
total municipal operating costs.
The increase in the resulting measure over prior year is attributable to an increase in
corporate related professional fees with regard to Seaton development. Part of these
costs were funded by development charges.
•
304
City of Pickering
Year 2013 Performance Measurement Report
General Government
1.1b Total Cost for Governance and Corporate Management
2013 2012
6.10% 5.60%
Efficiency Measure
Total costs for governance and corporate management as a percentage of total
municipal costs.
Objective
To determine the efficiency of municipal management.
General Comments
The following factors can influence the above results:
• One-off significant/large legal or corporate matters that may arise year over year.
• The extent that cost centers within municipalities directly relate to the functions
included under the governance and corporate management categories.
Detailed Comments
Calculation of this measure includes the total operating costs for governance and
corporate management, related interest on long term debt and amortization net of
revenue received from other municipalities on tangible capital assets over total
municipal cost.
There are no interest on long term debt and amortization amounts allocated to
corporate management in 2013, same as in prior years. The increase in the resulting
measure was from the increase in total operating cost as calculated in 1.1a above.
•
305
' City of Pickering
Year 2013 Performance Measurement Report •
Fire Services
2.1a Operating Costs for Fire Services
2013 2012
$1.40 $1.36
Efficiency Measure
Operating costs for fire services per $1,000 of property assessment.
Objective
Provide efficient municipal fire services.
General Comments
The following factors can influence the above result across municipalities:
• Emergency response times
• Number and location of fire halls
• Urban/rural mix of properties as well as density of buildings
• Geographic size of municipality
•
Detailed Comments
Assessment value does not necessarily correlate to the operating costs for fire
services. Given the same operating costs on a year-over-year comparison, the
resulting measures will still vary. The higher the assessment value, the lower the
operating costs for fire per $1,000 of assessment and vice versa.
The factors that determine the need for fire services which directly affect operating
costs include the frequency of emergency responses, the urban and rural mix of the
municipality, the number and geographic location of fire halls in relation to the size of
the municipality.
The slight increase in the resulting measure in 2013 was a net result of the increase
in both total operating cost (numerator) and property assessment (denominator).
Increase in operating cost in 2013 were mostly from staffs salaries and materials
usage.
306
City of Pickering
Year 2013 Performance Measurement Report
Fire Services
2.1 b Total Cost for Fire Services
2013 2012
$1.45 $1.43
Efficiency Measure
Total cost for fire services per$1,000 of property assessment.
Objective •
Provide efficient municipal fire services.
General Comments
The following factors can influence the above measure across municipalities:
•
• Emergency response times
• Number and location of fire halls
• Urban/rural mix of properties as well as density of buildings
• Geographic size of municipality
• Capital costs and interest on long term debt
•
Detailed Comments
The numerator in the-calculation of this measure adds interest on long term debt and
amortization to the total operating costs for Fire Services. Like in the previous
measure, the assessment value which is the denominator does not necessarily
correlate to the total cost for fire services. The higher the assessment value, the
lower the cost per $1,000 of assessment.
Interest on long term debt and amortization actually decreased in 2013 as compared
to 2012. The increase in the resulting measure was mainly due to the increase in
operating costs as calculated from 2.1a.
307
City of Pickering
Year 2013 Performance Measurement Report
Fire Services
2.2 Residential Fire Related Civilian Injuries
201.3 2012
0.074 0.021
Effectiveness Measure
Number of residential fire related civilian injuries per 1,000 persons.
Objective
Minimize the number of civilian injuries in residential fires.
General Comments
The following factors can influence the above results across municipalities:
• Number of residential fires
• Emergency response times
• Number and location of fire halls
• Geographic size of-municipality
Detailed Comments
This measure calculates the total number of residential fire related civilian injuries as
reported by the fire department to the Office of the Fire Marshal (OFM) in the OFM
Standard Incident Report per 1,000 persons. The result measures the effectiveness
of fire protection services provided to the public.
In 2013, there were seven residential fire related civilian injuries reported to the OFM
over a population of 94,883 compared to two in 2012 over a population of 94,022.
308
City of Pickering
Year 2013 Performance Measurement Report
Fire Services
2.3 Residential Fire Related Civilian Injuries — 5 Year Average
2013 2012
0.021 0.011
Effectiveness Measure
Total number of residential fire related civilian injuries averaged over 5 years from
2009 to 2013 per 1,000 persons.
Objective
Minimize the number of civilian injuries in residential fires.
General Comments
The following factors can influence the above results across municipalities:
• Number of residential fires
• Emergency response times
• Number and location of fire halls
• Geographic size of municipality
Detailed Comments
This measure presents the number of residential fire related civilian injuries as
reported by the fire department to the Office of the Fire Marshal (OFM) in the OFM
Standard Incident Report from 2009 to 2013 averaged over 5 years per 1,000
persons.
The fire department reportedan average of two residential fire related civilian injuries
to the OFM per year from 2009 to 2013 on a population of 94,883 as compared to an
average of one injury per year from 2008 to 2012 on a population of 94,022.
•
309
City of Pickering
Year 2013 Performance Measurement Report
Fire S ervices
2.4 Residential Fire Related Civilian Fatalities
2013 2012
0.000 0.000
Effectiveness Measure
Number of residential fire related civilian fatalities per 1,000 persons.
Objective
Minimize the number of civilian fatalities in residential fires.
General Comments
The following factors can influence the above results across municipalities:
• Number of residential fires
• Emergency response times
• Number and location of fire halls
• Geographic size of municipality
Detailed Comments
This measure presents the number of residential fire related civilian fatalities during
the reporting year as determined by the Office of the Fire Marshal (OFM) per 1,000
persons.
In 2013, no residential fire related civilian fatality was reported to the OFM. The same
as in 2012.
310
City of Pickering
Year 2013 Performance Measurement Report
Fire Services
2.5 Residential Fire Related Civilian Fatalities —5 Year Average
2013 2012
0.000 0.000
Effectiveness•Measure •
Number of residential fire related civilian fatalities averaged over 5 years per 1,000
persons.
Objective
Minimize the number of civilian fatalities in residential fires.
General Comments
The following factors can influence the above results across municipalities:
• Number of residential fires
• Emergency response times
• Number and location of fire halls
• Geographic size of municipality
Detailed Comments
This measure presents the total number of residential fire related civilian fatalities as
determined by the Office of the Fire Marshal (OFM) averaged over 5 years from 2008
to 2012 per 1,000 persons.
The average residential fire related civilian fatality per year for 5 years from 2009 to
2013 is rounded to a nil. Fatalities per year for the period are as follows: 2009-1,
2010-0, 2011-0, 2012-0, 2013 —0.
•
311
City of Pickering
Year 2013 Performance Measurement Report
Fire Services
2.6 Number of Residential Structural Fires
2013 2012
0.391 0.864
Effectiveness Measure
Number of residential structural fires per 1,000 households.
Objective
Minimize the number of residential structural fires.
General Comments
The following factors can influence the above results across municipalities:
• Number of residential fires
• Emergency response times
. • Number and location of fire halls
• Geographic size of municipality
•
Detailed Comments
This measure presents the total number of residential structural fires and explosions
reported by the fire department to the Office of the Fire Marshal (OFM) in the OFM
Standard Incident Report per 1,000 households.
In 2013, there were 12 residential structural fires reported on a total household of
30,681 compared to prior year's 26 on a total household of 30,099. For both years,
the City experienced less than one residential fire incident for every 1,000 homes.
The effectiveness of fire prevention and safety programs by the fire department
indirectly affects the result of this measure. Note however, that conditions
surrounding each fire situation are always different.
312
City of Pickering
Year 2013 Performance Measurement Report
Building Services
4.1a Operating Costs for Building Permits and Inspection Services (Revised)
2013
$5.44
Efficiency Measure
Operating costs for building permits and inspection services per $1,000 of
construction activity (based on permits issued during the reporting year).
Objective
Provide efficient building permit review and inspection services.
General Comments
The following factors can influence the above results:
•
• Staff training
• Number and type of permit applications
• Compliance to Ontario building code and other applicable laws
• General economic activity
Detailed Comments
The calculation of this measure was revised for 2013 reporting making it not
comparable to prior years' measure. For 2013, the construction value (denominator)
is averaged over three years instead of using the actual value for the reporting year.
The three year moving average is used,to smooth out fluctuations that may occur
from year to year.
The costs for building permit and inspection services include activities undertaken by
the Building Services Division that relate to the issuance of permits for the
construction, renovation or demolition of buildings under Subsection 8(1) of the
Building Code Act, 1992. These services include: administration, assessment of
applicable law compliance, plans review, site inspections, building code enforcement
activities including issuing orders, processing/screening of permit applications and
issuing permits,prosecutions, record keeping and reporting obligations, staff training,
other building permits and inspection services.
The schedule used by the City to determine total construction value was the Toronto
Area Chief Building Officials Committee (TACBOC) Construction Value Standard.
313 "
City of Pickering
Year 2013 Performance Measurement Report
Building Services
4.1b Total Costs for Building. Permits and Inspection Services (Revised)
2013
$5.44
Efficiency Measure
Total costs for building permits and inspection services per$1,000 of construction
activity (based on permits issued)
Objective
Provide efficient process to undertake building permit review and inspection services.
General Comments •
The following factors can influence the above results:
• Staff training
• Number and type of permit applications
• Compliance to Ontario building code and other applicable laws
• General economic activity
Detailed Comments
Total cost is calculated by adding the total operating costs, interest on long term debt
and amortization less revenue from other municipalities for tangible capital assets.
Since there were no related interest on long term debt and amortization in 2013, the
resulting measure is the same with that of 4.1a above..
314
City of Pickering
Year 2013 Performance Measurement Report
Building Services
4.2 Review of Complete Permit Applications
Effectiveness Measure
Median number of working days to review a complete building permit application and
issue a permit or not issue a permit, and provide all reasons for refusal.
Objective
To process complete building permit applications quickly and accurately.
General Comments
The following factors can influence the above results:
• Building category where the application falls under
• Scope of proposed construction work/extent of plans review necessary
• Number and type of permit applications
• Compliance to Ontario building codes and other applicable laws
• Completeness of application
• General economic activity
To be considered a complete application, a permit application must be made by the
owner or authorized agent on a form approved by the Minister of Municipal Affairs
and Housing. All applicable fields and schedules must be completed on the
application and fees must be paid in reference to the applicable municipal by-law,
resolution or regulation made under clause 7(1)(c) of the Building Code Act.
4.2a Category 1: Houses
2013 2012
Median number of days achieved: Median number of days achieved:
11 days 9 days
Detailed Comments
Includes residential buildings not exceeding three storeys or 600 square meters such
as:
- A detached house, semi-detached house, townhouse, or row house where no
dwelling unit is located above another dwelling unit.
- A detached structure that serves a building listed above, that does not exceed
55 square meters in building area.
- A tent to which section 3.14 of Division B of the Building Code applies.
- A sign to which section 3.15 of Division B of the Building Code applies.
The provincial standard period for a building permit to be issued or refused is 10
working days.
Median number of days reported for 2013 was higher than normal due to the
significant volume of permit applications received for subdivisions while undergoing
staffing changes.
315
City of Pickering
Year 2013 Performance Measurement Report
4.2b Category 2: Small Buildings
2013 2012
Median number of days achieved: Median number of days achieved:
16 days 11 days
Detailed Comments
Include buildings with three or fewer storeys in height, not exceeding 600 square
meters in area and used for major occupancies, such as:
- Group C, residential occupancies
- Group D, business and personal services occupancies
- Group E, mercantile occupancies
- Group F, Divisions 2 and 3, medium and low hazard industrial occupancies.
The provincial standard period for a building permit to be issued or refused in this
category is 15 working days.
In 2013, the median number of days to review permits took longer basically due to
the higher than normal volume of applications received while undergoing staff
changes.
•
316
City of Pickering
Year 2013 Performance Measurement Report
4.2c Category 3: Large Buildings
2013 2012
Median number of days achieved: Median number of days achieved:
15 days 13 days
Detailed Comments
Include large residential, commercial, industrial and institutional buildings used for
major occupancies classified as:
- Group A, assembly occupancies
- Group B, care or detention occupancies, or
- Group F, Division 1, high hazard industrial occupancies.
Buildings exceeding 600 square meters in building area or exceeding three storeys in
height and used for major occupancies such as:
- Group C, residential occupancies
- Group D, business and personal services occupancies
- Group E, mercantile occupancies
- Group F, Divisions 2 and 3
Also include farm buildings that exceed 600 square meters in building area.
The provincial standard period for a building permit to be issued or refused in this
category is 15 working days.
In 2013, the provincial standard period for review was met. However, processing still
took longer compared to previous year due to the higher than normal volume of
applications received while undergoing staff changes.
•
317
City of Pickering
Year 2013 Performance Measurement Report
4.2d Category 4: Complex Buildings
2013 2012
Median number of days achieved: Median number of days achieved:
35 days 10 days
Detailed Comments
Complex buildings include:
1) Post disaster buildings such as hospitals, emergency treatment facilities, blood
banks, telephone exchanges, power generating stations, electrical
substations, control centres for land transportation, public water treatment and
storage facilities, water and sewage pumping stations, emergency response
facilities, fire, rescue and police stations, storage facilities for vehicles or boats
(used for fire, rescue and police purposes) and communication facilities
including radio and television stations;
2) High buildings to which provisions of subsection 3.2.6 of Division B of the
• Building Code apply; and
3) Complex buildings with mezzanines to which provisions of Articles 3.2.8.3 to
3.2.8.11 of Division B of the Building Code apply.
The provincial standard period for a building permit to be issued or refused in this
category is 30 working days.
For this reporting year, staff took more time to review applications due to the
complexity of submissions received in 2013.
318
City of Pickering
Year 2013 Performance Measurement Report
Building Services
4.3 Monitoring the number and percentage of permit applications (New)
Effectiveness Measure
a) The number and percentage of building permit applications submitted and
accepted by the municipality as both complete and incomplete applications, by
category, and
b) the subtotal for the number of complete and incomplete building permit
applications, by category.
Objective
To monitor the number and percentage of building permit applications which are
submitted and accepted by the municipality, by category.
General Comments
The following factors can influence the above results:
• Building category where the application falls under
• Scope of proposed construction work/extent of plans review necessary
• Number and type of permit applications
• Compliance to Ontario building codes and other applicable laws
• Completeness of application
• General economic activity
To be considered complete, a permit application must be made by the owner or
authorized agent on a form approved by the Minister of Municipal Affairs and
Housing. All applicable fields and schedules must be completed on the application.
All fees must be paid in reference to the applicable municipal by-law, resolution or
regulation made under clause 7(1)(c) of the Building Code Act.
Below are the numbers and percentages of permit applications reviewed in 2013
grouped in four categories.
319
City of Pickering
Year 2013 Performance Measurement Report. •
4.3 Category 1: Houses
9
Number Percentage
Complete Applications 397 67.0%
Incomplete Applications 196 33.0%
Total Applications 593 100.0%
Category 1: houses not exceeding 3-storeys /600 square meters.
4.3 Category 2: Small Buildings
Number Percentage
Complete Applications 15 62.5%
Incomplete Applications 9 37.5%
Total Applications 24 100.0%
Category 2: small commercial/industrial not exceeding 3-storeys/600 square
meters.
4.3 Category 3: Large Buildings
Number Percentage
Complete Applications 75 62.0%
Incomplete Applications 46 38.0%
Total Applications 121 100.0%
Category 3: large residential /commercial / industrial / institutional.
4.3 Category 4: Complex Buildings
Number Percentage
Complete Applications 5 83.3%
Incomplete Applications 1 16.7%
Total Applications 6 100.0%
Category 4: post disaster buildings, including hospitals, power/water, fire/police/EMS,
communications
320
City of Pickering
Year 2013 Performance Measurement Report
Building Services
4.4 Total number of building permit applications for all categories
Complete and Incomplete 2013 (New)
Number Percentage
Complete Applications 492 66.1%
Incomplete Applications 252 33.9%
Total Applications 744 100.0%
Effectiveness Measure
The total number and percentage of building permit applications accepted by the
municipality.
Objective
To monitor the number of building permit applications accepted by the municipality.
General Comments
The following factors can influence the above results:
•
• Number and type of permit applications
• Completeness of each permit application
• General economic activity
To be considered a complete.application, a permit application must be made by the
owner or authorized agent on a form approved by the Minister of Municipal Affairs
and Housing. All applicable fields and schedules must be completed on the
application. All fees must be paid in reference to the applicable municipal by-law,
resolution or regulation made under clause 7(1)(c) of the Building Code Act.
Detailed Comments
The total number of building permit applications provides a measure of
volume for the processing of building permit applications. Municipalities
interested in comparing their results may wish to consider the volume
and application status (complete/incomplete) of building permit
applications in selecting comparators.
321
City of Pickering
Year 2013 Performance Measurement Report
Road Services
5.1a Operating Costs for Paved Roads
2013 2012
$1,738.26 $1,479.03
Efficiency Measure
Operating costs for paved (hard top) roads per lane kilometer.
Objective
Provide efficient maintenance services on paved roads.
General Comments
The following factors can influence the above results across municipalities:
• Use of roads by heavy equipment.
• The municipality's standard for road conditions in comparison with comparable
municipalities.
• Kilometers of paved roads in the municipality.
• The method of allocating overhead costs (such as office supplies, telephone,
advertising, subscriptions, insurance, general repairs and maintenance, other
indirect costs) used in the determination of the numerator when there is not a
separate cost centre.
Detailed Comments
Paved (hard top) roads include roads with asphalt surface, concrete surface,
composite pavement, Portland cement or surface treatment.
Maintenance include frost heave/base/utility cut repair, cold and hot mix patching,
shoulder and surface maintenance, surface sweeping and flushing.
The City maintains separate accounts to track material costs related to roads. The
costs of administration and other indirect costs have been allocated to paved roads
based on management's best estimate on the proportion of responsibility dedicated
to the road functions.
In 2013, the City maintained 734 lane kilometers of paved road compared to 723 lane
kilometers in 2012 and undertook more repairs in 2013 than 2012. As a result,
related operating costs on salaries and wages, materials and contracted services
increased.
322
City of Pickering
• Year 2013 Performance Measurement Report
Road Services
• 5.1b Total Costs for Paved Roads
2013 . 2012
$5,580.19 $5,292.98
Efficiency Measure
Total costs for paved (hard top) roads per lane kilometer.
Objective
Provide efficient maintenance of paved roads.
General Comments
The following factors can influence the above results across municipalities:
• Use of roads by heavy equipment.
• The municipality's standard for road conditions in comparison with comparable
municipalities.
• Kilometers of paved roads in the municipality.
• The method of allocating overhead costs (such as office supplies, telephone,
advertising, subscriptions, insurance, general repairs and maintenance, other
indirect costs) used in the determination of the numerator when there is not a
separate cost centre.
• Interest on long term debt and amortization of capital costs.
• Revenue received from other municipalities related to tangible capital assets.
Detailed Comments
The total cost is calculated by adding the operating costs, interest on long term debt
and amortization net of revenue received from other municipalities related to tangible
capital assets. Note that no related revenue was received in 2013.
The increase in the resulting measure from 2012 to 2013 was largely due to the
increase in operating costs maintaining all of the paved roads.
The City maintained 734 lane kilometers of paved road in 2013 compared to 723 lane
kilometers in 2012.
323
City of Pickering
Year 2013 Performance Measurement Report
Road Services
5.2a Operating Costs for Unpaved Roads
2013 2012
$5,928.37 $6,991.76
Efficiency Measure'
Operating costs for unpaved (loose top) roads per lane kilometer.
Objective
Provide efficient maintenance of unpaved roads.
General Comments
The following factors can influence the above results across municipalities:
• Use of roads by heavy equipment.
• The municipality's standard for road conditions in comparison with comparable •
municipalities.
• The kilometers of unpaved roads in the municipality in comparison with
comparable municipalities.
• Locations of the unpaved roads. •
• The method of allocating overhead costs (that includes office supplies, telephone,
advertising, subscriptions, insurance, general repairs and maintenance, other
indirect costs) used in the determination of the numerator when there is not a
separate cost centre.
Detailed Comments
Unpaved (loose top) roads include roads with a gravel, stone or other loose surface.
The operating costs of maintaining the City's unpaved roads include employee wages
& benefits, amount of granular materials used, administering dust suppressants,
program support, contracted services, rental of heavy equipment, grading, repairs,
road patrol and surface inspections.
The City maintained 213 kilometers of unpaved roads in 2013. The same distance in
2012.
The decrease in the resulting measure in 2013 was due to a drier summer which
resulted in a lesser requirement for maintenance activities and materials usage.
324
City of Pickering
Year 2013 Performance Measurement Report
Road Services
5.2b Total Costs for Unpaved Roads
2013 2012
$5,987.73. $7,048.82
Efficiency Measure
Total costs for unpaved (loose top) roads per lane kilometre.
Objective
Provide efficient maintenance of unpaved roads.
General Comments
The following factors can influence the above results across municipalities:
• Use of the roads by heavy equipment.
• The municipality's standard for road conditions in comparison with comparable
municipalities.
• The kilometers of unpaved roads in the municipality in comparison with
comparable municipalities.
• Locations of the unpaved lanes.
• The method of allocating overhead costs (that includes office supplies, telephone,
• advertising, subscriptions, insurance, general repairs and maintenance, other
indirect costs) used in the determination of the numerator when there is not a
separate cost centre. •
• Interest on long term debt and amortization on capital costs.
Detailed Comments
Calculation of total costs include the sum of the total operating cost, interest on long
term debt and amortization on.capital costs net of revenue received from other
municipalities related to tangible capital assets.
The decrease in 2013 from 2012 is reflective of the decrease in the operating cost
calculated from 5.2a. Interest on long term debt and amortization in 2013 were
relatively the same as in 2012.
•
325
City of Pickering
• Year 2013 Performance Measurement Report
Road Services
5.3a Operating Costs for Bridges and Culverts
2013 2012
$0.00 $0.00
Efficiency Measure
Operating costs for bridges and culverts per square metre of surface area.
Objective
Provide efficient maintenance of bridges and culverts.
General Comments
The following factors can influence the above results across municipalities:
• Use of bridges and causeways.
• Location and age of bridges and culverts.
• The method of allocating overhead costs (that includes office supplies, telephone,
advertising, subscriptions, insurance, general repairs and maintenance, other
indirect costs) used in the determination of the numerator when there is not a
separate cost centre.
Detailed Comments
The operating costs of maintaining the City's bridges and culverts include employees'
wages and benefits, materials used for repairs & maintenance, contracted services,
rental of equipment, program support less revenue from other municipalities.
In 2013, the City has no reported operating costs related to the repairs and
maintenance of the primary components of bridges and culverts as in 2012.
The 9,763 square meters total surface area of bridges and culverts maintained in
2013 was the same in 2012.
326
City of Pickering
Year 2013 Performance Measurement Report
Road Services
5.3b Total Costs for Bridges and Culverts
2013 2012
$19.56 $19.56
Efficiency Measure
Total costs for bridges and culverts per square metre of surface area.
Objective
Provide efficient maintenance of bridges and culverts.
General Comments
The following factors can influence the above results.across municipalities:
• Use of bridges and causeways.
• Locations and age of bridges and culverts.
• The method of allocating overhead costs (that includes office supplies, telephone,
advertising, subscriptions, insurance, general repairs and maintenance, other
indirect costs) used in the determination of the numerator when there is not a -
separate cost centre.
Detailed Comments
The total costs of maintaining the City's bridges and culverts is the sum of the total
operating cost, interest on long term debt and amortization less revenue from other
municipalities.
The only cost included in the 2013 calculation was the amortization on capital assets.
The amount was relatively the same as in 2012.
327
City of Pickering
Year 2013 Performance Measurement Report
Road Services
5.4a Operating Costs for Winter Maintenance of Roads
2013 2012
$2,076.58 $1,154.70
Efficiency Measure
Operating costs for winter maintenance of roadways per lane kilometre.
Objective
Provide efficient winter maintenance of roadways.
General Comments
The following factors can influence the above results:
• The municipality's standard service levels for road conditions.
• The kilometers of paved and unpaved roads in the municipality in comparison with
comparable municipalities.
• The method of allocating overhead costs (that includes office supplies, travel,
telephone, advertising, subscriptions, insurance, general repairs and maintenance,
other indirect costs) used in the determination of the numerator when there is not a
separate cost centre.
Detailed Comments
Since 2004 the City of Pickering has maintained a separate account to track material
costs that are directly related to winter control of roadways. The costs of
administration and other indirect costs however have been allocated based on
management's best estimate on the proportion of responsibility dedicated to the road
function for winter control.
The total operating cost of the City's winter control maintenance includes related
employee wages & benefits, salt, sand & other materials, program support, equipment
rental and culvert thawing. This amount is directly related to the winter condition during
the reporting year.
The increase in the resulting measure in 2013 from 2012 was.due to an increase in
winter control activities during the latter half of 2013 resulting to an increase in
materials usage, contracted services and salaries &wages. The increase in total lane
kilometres of roads maintained in 2013 from 2012 also contributed to the increase in
operating costs. The City maintained 948 lane kilometres of total road types in 2013
compared to 936 in 2012.
The measure is directly related to weather severity and duration (see 5.7 for total
winter events) during the reporting year.
•
328
City of Pickering
Year 2013 Performance Measurement Report
Road Services
5.4b Total Costs for Winter Maintenance of Roads
2013 2012
$2,076.58 $1,154.70
Efficiency Measure
Total costs for winter maintenance of roadways per lane kilometre maintained in
winter.
Objective
• Provide efficient winter control operation.
General Comments
The following factors can influence the above results:
• The municipality's standard service levels for road conditions.
• The kilometers of paved and unpaved roads in the municipality in comparison with
comparable municipalities.
• The method of allocating overhead costs (that includes office supplies, travel,
telephone, advertising, subscriptions, insurance, general repairs and maintenance,
other indirect costs) used in the determination of the numerator when there is not a
separate cost centre.
Detailed Comments
The total cost for winter maintenance of roads is calculated as the sum of the total
operating cost, interest on long term debt and amortization on related assets net of
revenue from other municipalities related to tangible capital assets.
In 2013, no interest and amortization costs were allocated to equipment used for winter
maintenance of roadways, as was in 2012. Therefore, the resulting measure is the
same as the calculated result showing on 5.4a.
329
City of Pickering
Year 2013 Performance Measurement Report
-Road Services
5.5 Adequacy of Roads
2013 2012
87.7% 87.1%
Effectiveness Measure
Percentage of paved lane kilometres where the condition is rated as good to very good.
Objective
Provide a paved road system that has a pavement condition that meets municipal
standards.
General Comments
The following factors can influence the above results:
• The municipality's standard service levels for road conditions.
• The kilometres of paved roads in the municipality in comparison with comparable
municipalities.
• Volume of traffic.
Detailed Comments
City staff uses their best estimates to establish the percentage of roads that are rated as
good to very good. The City's road patrols, the public, employees and the Roads Needs
Study are other sources providing feedback on road conditions. As new roads are
added and existing roads are reconstructed, repaired and rehabilitated, the rating
steadily improves to a higher level year after year.
In 2013, 644 out of 734 kilometers (87.7%) of paved lane was rated to be in good to
very good condition as compared.to 630 out of 723 kilometers (87.1%) in 2012.
330
City of Pickering
Year 2013 Performance Measurement Report
Road Services
5.6 Adequacy of Bridges and Culverts
2013 2012
54.1% 54.1%
Effectiveness Measure
Percentage of bridges and culverts where the condition is rated as good to very good.
Objective
Maintain safe bridges and culverts.
General Comments
The following factors can influence the above results across municipalities:
• Use of bridges and causeways.
• Maintenance of bridges and causeways as required to meet standards.
• Locations of bridges and culverts.
Detailed Comments
The condition of a bridge or culvert in this performance measure means the condition of
only the primary components which are the main load carrying components of the
structure. This includes: decks, beams, girders, abutments, foundations, etc. Any other
components used to distribute loads such as sidewalks, curbs, sway braces and wing
walls are excluded.
In 2013, a total of 33 bridges and culverts were rated as good to very good out of 61
(54.1%). The same rating result in 2012.
•
331
City of Pickering
Year 2013 Performance Measurement Report
Road Services
5.7 Winter Event Response
2013 2012
100% 100%
Effectiveness Measure
Percentage of winter events where the response met or exceeded locally determined
road municipal service levels for road maintenance.
Objective
Provide an appropriate response to winter storm events.
General Comments
The following factors can influence the above results:
• The municipality's standard service levels for road conditions.
• The frequency and severity of the winter weather.
• The kilometers of paved and unpaved roads in the municipality in comparison with
comparable municipalities.
• Hours of Service regulations under the Highway Traffic Act.
Detailed Comments
Roads are cleaned and cleared usually within 24 hours after the end of a snowfall when
adequate resources are available in accordance with hours of service regulations. In
2013, as was in prior years, the City did not experience a winter event where staff was
not able to meet or exceed road maintenance standards including the December 22nd
ice storm.
The City defines an event as 2-3 cm of snowfall or ice-covered roads caused by freezing
rains. Once the crews are mobilized, they work (within regulations) until the snow event
is controlled. This duration is variable depending on weather severity.
The City responded to 43 winter storm events in 2013 compared to 28 in 2012. All
responses met or exceeded the municipal standard winter control maintenance levels.
332
City of Pickering
Year 2013 Performance Measurement Report
Storm Water Management
8.1a Operating Costs-for Urban Storm Water Management
2013 2012
$1,442.22 $1,166.19
Efficiency Measure
Operating costs for urban storm water management (collection, treatment, and
disposal) per kilometer of drainage system.
Objective
Provide efficient storm water management.
General Comments
The following factors can influence the efficiency rate of urban storm water -
management:
• Geography of the City
• Extent and age of the drainage system
• Inventory of pipes in the Municipality
Detailed Comments
Storm-water management has become increasingly important in the urban area as the
City continues to develop and intensify. Impacts such as flooding, erosion and poor
water quality are being addressed through watershed wide controls thus reducing the
pressures that are put on watercourses and Frenchman's Bay.
An urban storm water system consists primarily of closed drains but may include
ditches, especially where the urban area has grown up around a rural area
This performance measure identifies direct costs related to the efficient collection,
treatment and conveyance of stormwater from urban areas against total kilometers of
urban drainage systems. Direct costs include salaries/wages/benefits, contracted
services and materials, storm pipe cleaning, flushing, video inspection, catch
basin/manhole repairs, storm pipe repairs, cleaning of specialized oil and grit
separators.
The 23.67% increase in the resulting measure from 2012 to 2013 was a result of an
increase in the use of contracted services (consulting services) to develop a
comprehensive urban storm water management plan. Slight increase in both salaries &
wages and cost of materials used were also contributory factors to the increase in the
calculated measure.
The City maintained 306 kilometers of urban drainage system in 2013 compared to
301 in 2012.
333
City of Pickering
Year 2013 Performance Measurement Report
Storm Water Management
8.1b Total Cost for Urban Storm Water Management
2013 2012
$8,351.21 $7,992.36
Effectiveness Measure
Total costs for urban storm water management (collection, treatment, and disposal) per
kilometre of drainage system.
Objective
Provide efficient storm water management.
General Comments
The following factors can influence the efficiency rate of urban storm water
management:
• The geography of the City
• The extent and age of the drainage system
• The inventory of pipes in the Municipality
Detailed Comments
The total cost for urban storm water management is calculated as the sum of the total
operating cost, interest on long term debt and amortization on related assets net of
revenue from other municipalities related to tangible capital assets.
In 2013, interest and amortization costs on related assets was not that much different
from 2012. The increase in the resulting measure was largely due to the increase in the
total operating costs (see 8.1a).
334
City of Pickering
Year 2013 Performance Measurement Report
Storm Water Management
8.2a Operating Costs for Rural Storm Water Management
2013 2012
$2,737.40 $3,787.85
Efficiency Measure
Operating costs for rural storm water management (collection, treatment, and disposal)
per kilometer of drainage system.
Objective
Provide efficient rural storm water management.
General Comments
The following factors can influence the efficiency rate of rural storm water
management:
• The geography, size and nature of the rural area. •
• Land erosion control.
• The frequency and time devoted to the maintenance of the rural drainage system.
Detailed Comments
A rural stormwater system is one where storm water is conveyed primarily along the
side of roadways normally with open ditches located in areas defined on rural
Pickering's Official Plan. A rural system may also include storm sewers and catch
basins.
The total operating cost sums up all related salaries/wages/benefits, contracted
services, materials, other direct costs such as culvert repairs and maintenance,
ditching, bank repair and other day-to-day maintenance activities, rentals,
interfunctional adjustments and program support over a total kilometers of drainage
system.
The decrease in the resulting measure in 2013 was largely due to the longer dry
season experienced during the year. This projected to a lower than expected materials
usage and rental costs. The City maintained 351 kilometers of rural storm water
drainage network in 2013. The same distance maintained in prior years.
•
335
•
City of Pickering
Year 2013 Performance Measurement Report
Storm Water Management
8.2b Total Costs for Rural Storm Water Management
2013 2012
$2,790.76 $3,847.99
Efficiency Measure
Total costs for rural storm water management (collection, treatment, and disposal) per
kilometer of drainage system.-
•
Objective
Provide efficient rural storm water management. •
General Comments
The following factors can influence the efficiency rate of rural storm water
management:
• The geography, size and nature of the rural area.
• Land erosion control.
• The frequency and time devoted to the maintenance of the rural drainage system.
• Interest on long term debt and amortization.
Detailed Comments
This measure calculates the sum of operating costs, interest on long term debt and
related amortization for rural storm water management over total kilometers of rural
drainage system plus 0.005 kilometers times the number of catch basins. It provides a
picture of the cost spent in maintaining a rural drainage system on a per kilometer
basis.
Amortization in 2013 was relatively the same compared to prior year and no interest on
long term debt was recorded in 2013 and 2012. The difference in the resulting
measure was from the decrease in operating costs as calculated in the previous
measure (8.2a).
336
City of Pickering
Year 2013 Performance Measurement Report
Parks and Recreation
11.1a Operating Cost for Parks per Person
2013 2012
$46.22 $47.59
Efficiency Measure
Operating costs for maintaining the parks per person.
Objective
Provide efficient operation of parks.
General Comments
Operating costs in maintaining outdoor open spaces including parks, parkettes, flower
gardens, natural areas, playgrounds, public squares, skateboard parks, outdoor skating
rinks, sports fields, splash pads, trails and similar spaces are included in the determination
of this measure. To calculate this measure, the total operating cost is divided by the total
City population.
Detailed Comments
The City maintains the parks on a daily basis during summer. The scheduled grass cutting
cycle of 5 to 10 days is maintained to control growth and keep all parks available and safe
for public use at all times during the summer months. However, the amount of precipitation
received during this time directly affects the grass cutting cycle.
The slight decrease in the resulting measure from 2012 to 2013 was due to the decrease in
wages required to maintain all parks and a slight increase in reported population.
•
337
City of Pickering
Year 2013 Performance Measurement Report
Parks and Recreation
11.1b Total Cost for Parks per Person
2013 2012
$55.27 $56.86
Efficiency Measure
Total costs for maintaining the parks per person.
Objective
Provide efficient operations of parks.
Detailed Comments
Total cost calculation sums up the total operating cost, interest on long term debt and
amortization on capital assets related to parks, divided by the total population.
This measure provides a picture of how much overall the City spent in maintaining the
parks on a per person basis. The decrease in the resulting measure from 2012 to 2013
was largely due to the decrease in operating costs (11.1a) and increase in population.
•
•
338
• City of Pickering
Year 2013 Performance Measurement Report
Parks and Recreation
11.2a Operating Costs for Recreation Programs per Person
2013 2012
$50.38 $51.01
Efficiency Measure
Operating costs for recreation programs per person.
Objective
Provide efficient operation of recreation programs.
Detailed Comments
Recreation programs include a wide range of programs, services and activities offered by the
City to the public in a municipally owned or leased facility area. It include both registered
programs and unregistered drop-in programs or clubs.
This measure is calculated by dividing the total operating cost in running the programs with
total population. Total operating cost includes salaries, wages, benefits, materials, contracted
services, rents, transfers and adjustments.
Throughout the year, recreation programs are continuously reviewed and changed depending
on public demand as determined by number of attendees. Seasonality of activities also affects
the type and frequency of program offerings.
In 2013, the difference in operating cost comparison between 2012 and 2013 was marginal.
The slight decrease in the calculated measure was primarily due to the increase in population
count in 2013 (denominator).
339
City of Pickering
Year 2013 Performance Measurement Report
Parks and Recreation
11.2b Total Costs for Recreation Programs per Person
2013 2012
$50.38 $51.01
Efficiency Measure
Total cost for the operation of recreation programs per person.
Objective
Provide efficient operation of recreation programs.
Detailed Comments
The total cost is calculated as the sum of operating cost, interest on long term debt and
amortization related to recreation programs. In 2013, like in prior years, no interest and
amortization related to recreation programs were allocated. Hence, the total cost per person is
the same as the operating cost per person reported in 11.2a above.
•
•
340
City of Pickering
Year 2013 Performance Measurement Report
Parks and Recreation
11.3a Operating Costs for Recreation Facilities per Person
2013 2012
$88.77 - $85.86
Efficiency Measure
Operating costs for recreation facilities per person.
Objective
Provide efficient operation of recreation facilities.
Detailed Comments •
Recreation facilities include built or enclosed structures used for the purposes of community
recreation and leisure. These facilities normally involve some form of operating function either
mechanical, electrical or both and some form of controlled access. Recreation facilities include
community centres, gymnasiums, arenas, fitness centres, indoor skating rinks, indoor and
outdoor swimming pools, lawn bowling greens, tennis courts, youth/senior centres, wading
pools, etc..
Included in the calculation of this measure are salaries/wages/benefits, materials, contracted
services, rents, transfers and adjustments related to the operation of all recreation facilities,
divided by the total population.
•
The higher cost of materials and contracted services used in 2013 resulted to the increase in
the calculated measure compared to 2012.
•
341
City of Pickering
Year 2013 Performance Measurement Report
Parks and Recreation
11.3b Total Costs for Recreation Facilities per Person
2013 2012
$103.70 $100.37
•
Efficiency,Measure
Total cost for recreation facilities per person.
Objective
Provide efficient operation of the City's recreation facilities.
Detailed Comments
Total cost includes operating cost, interest on long term debt and amortization, 'less revenue
from other municipalities for tangible capital assets related to the operation of all recreation
programs and facilities.
An increase in the amortization expense in 2013 compared to 2012 resulted to the increase in
the calculation of this measure. Miscellaneous equipment installation across recreation
facilities in 2013 contributed to this increase in amortization expense.
342
City of Pickering
Year 2013 Performance Measurement Report
Parks and Recreation
11.4a Operating Costs for Recreation Programs and Recreation Facilities per Person
(Subtotal)
2013 2012
$139.16 $136.88
Efficiency Measure •
Operating costs for recreation programs and recreation facilities per person.
Objective
Provide efficient operation of the City's recreation programs and facilities.
Detailed Comments
Included in this measure is the cost of salaries/wages/benefits and all other direct costs related
to the operation of recreational programs and facilities. This is the sum of the measures as
calculated in 11.2a and 11.3a above. The difference in the calculated measure was primarily
from the increase in operating costs for recreation facilities in 2013 from 2012.
343
City of Pickering
Year 2013 Performance Measurement Report
Parks and Recreation
11.4b Total Costs for Recreation Programs and Recreation Facilities per Person
(Subtotal)
2013 2012
$154.08 $151.38
Efficiency Measure
Total costs for recreation programs and recreation facilities per person.
Objective
Provide efficient operation of the City's programs and recreation facilities
Detailed Comments
Total costs include the operating costs calculated in 11.4a above plus the interest on long term
debt and amortization per person related to the operation of recreation programs and
maintenance of facilities less revenue from other municipalities for tangible capital assets
related to programs and facilities. This is the sum of items 11.2b and 11.3b above.
•
•
344
City of Pickering
Year 2013 Performance Measurement Report
Parks and Recreation
11.5 Total Kilometres of Trails and Total Kilometres of Trails per 1,000 Persons
2013 2012
16 km 16 km
0.169 km/1,000 persons 0.170 km/1,000 persons
Effectiveness Measure
Kilometres of trails per 1,000 persons
Objective
Measure the effectiveness of trails in the City that provide recreation opportunities.
Detailed Comments
Total kilometres of trails owned by the City plus trails owned by third parties where the City has
a formal lease contract, joint use agreement or reciprocal use agreement for every 1,000
residents were used in the calculation of this measure. This include all trails that fall under
City's responsibility or control and made available for motorized or non-motorized recreational
public use.
The City maintained 16 kilometres of trail in both 2013 and 2012. The decrease in the
km/1000 persons calculation for 2013 was a result of the higher reported population compared
to 2012.
•
•
•
345
City of Pickering
Year 2013 Performance Measurement Report
Parks and Recreation
11.6 Hectares of Open Space and Hectares of Open Space per 1,000 Persons
2013 2012
221 ha 219 ha
2.329 ha/1,000 persons 2.329 ha/1,000 persons
Effectiveness Measure
Hectares of open space (City owned) per 1,000 person.
Objective
•
Measure the adequacy of open space for the population.
Detailed Comments
Total hectares of City owned open space over total population was used in this calculation.
Open space includes all outdoor open spaces that provide opportunities and benefits for
active, passive and programmed community recreation and leisure that are accessible to the
public. This includes but not limited to allotments, horticultural areas, natural areas, parks and
parkettes, playgrounds, public squares, skateboard parks, sports fields and trails.
The City maintained 221 hectares of municipally owned open space in 2013 compared to 219
hectares in 2012. The approximately two hectares of additional open space came from the
Duffin Heights village green and Creekside park. Calculation of total hectares/1000 persons in
2013 came out the same with 2012 primarily due to the increase in population count for 2013.
•
•
•
•
346
City of Pickering
Year 2013 Performance Measurement Report
Parks and Recreation
11.7 Total Participant Hours for Recreation Programs _
2013 2012
21,404 hrs/1,000 persons 21,493 hrs/1,000 persons
Effectiveness Measure
Total participant hours for recreation programs per 1,000 persons.
Objective
Measure the effectiveness of programs provided by the City.
Detailed Comments
Participant hours are based only on the number of active registrants or participants in a
program. Total hours for special events is not part of this measure.
Total participant hours for every 1,000 person in the City including registered, drop-in and
permitted recreation programs and activities were used in this calculation.
In 2013, there was actually a marginal increase in total participant hours for recreation
programs from 2012. However, due to the higher population (denominator) in 2013 compared
to 2012, the resulting measure decreased by 89 hrs per 1,000 persons in 2013.
•
347
City of Pickering
Year 2013 Performance Measurement Report
Parks and Recreation
11.8 Square Metres of Indoor Recreation Facilities and Square Metres of Indoor
Recreation Facilities per 1,000 Persons (Municipally Owned)
2013 2012
462 sqm/1,000 persons 437 sqm/1,000 persons
Effectiveness Measure
Square metres of indoor recreation facilities per 1,000 persons.
Objective
Determine the adequacy of indoor recreation facility space available to the public.
Detailed Comments
City owned indoor recreation facilities include built or enclosed structures used for the
purposes of community recreation and leisure.
A floor area review of all indoor recreation facilities were conducted by staff in 2013. Results
showed that previously reported areas from different facilities were inaccurate and had to be
updated. Total corrected area of indoor recreation facilities in 2013 was 43,860 square meters.
Previous total was 41,099 square meters.
348
City of Pickering
Year 2013 Performance Measurement Report
Parks and Recreation
11.9 Square Metres of Outdoor Recreation Facility Space and Square Metres of Outdoor
Recreation Facility Space per 1,000 Persons (Municipally Owned)
2013 2012
305 sqm/1,000 persons 283 sqm/1,000 persons
Effectiveness Measure
Square metres of outdoor recreation facility space per 1,000 persons.
Objective
Determine the adequacy of outdoor recreation facility space available to the public.
Detailed Comments
Total area in square metres of municipally owned outdoor recreation facility space with
controlled access and electrical or mechanical functions per 1,000 persons were used in this
• calculation.
The City maintained 28,901 square metres of outdoor space in 2013 compared to 26,589
square meters in 2012. The 2,312 square meters increase came from the second lawn bowling
green at East Shore Community Centre which should have been added in 2012 after
construction. However, the green was not in use the first year due to issues with turf
consistency. The problem was resolved and the green was opened for use in 2013.
•
349
City of Pickering
Year 2013 Performance Measurement Report
Libra ry Services
12.1a Operating Costs for Library Services per Person
2013 2012
$60.75 $57.83
Efficiency Measure
Operating costs for library services per person.
Objective •
Provide efficient library services to the public.
Detailed Comments
The City now has four library locations servicing its residents in 2013. The Whitevale branch
closed its doors at the end of 2012 due to dwindling use. The cost for the remaining four
locations is included in the calculation of this measure, which includes salaries, wages,
benefits, materials, rent and all other operating costs divided by the total population.
The increase in operating cost per person in 2013 was primarily due to the increase in total
salaries and wages and library materials acquisitions compared to 2012.
•
350
City of Pickering
Year 2013 Performance Measurement Report
Library Services
12.1b Total Costs for Library Services per Person
2013 2012
$67.37 $63.97
Efficiency Measure
Total costs for library services per person.
Objective
Provide efficient library services to the public.
Detailed Comments
Total cost for this measure is the sum of the operating costs, interest on long term debt and
amortization of related capital assets divided by total population.
The resulting measure increased in 2013 from 2012 due to the increase in operating cost as
noted in the previous measure (12.1a) and an increase in amortization related to the increased
materials purchased in 2013.
•
•
351
City of Pickering
Year 2013 Performance Measurement Report
Libra ry Services
12.2a Operating Costs for Library Services per Use
2013 2012
$1.79 $1.69
Efficiency Measure
Operating costs for library services per use.
Objective
Provide efficient library services to the public.
Detailed Comments
The City has four locations servicing its residents in 2013. The total operating costs for all four
locations and the total library uses was used in the calculation of this measure.
In 2013, there was an increase in the total operating cost compared to 2012. Total library uses
(denominator) also increased in 2013 but almost negligible. This resulted to a slightly higher
calculated operating cost for library service per use compared to 2012.
352
City of Pickering
Year 2013 Performance Measurement Report
Library Services
12.2b Total Costs for Library Services per Use
2013 2012
$1.98 $1.87
Efficiency Measure
Total costs for library services per use.
Objective
Provide efficient library services to the public.
Detailed Comments
•
The total costs for all four library locations in 2013 was used in the calculation of this measure
against total library uses. The total costs include the sum Of the operating costs, interest on
long term debt and amortization of related capital assets. The increase in the calculated
measure for 2013 was due to a higher amortization costs on library materials compared to
2012.
353
City of Pickering
Year 2013 Performance Measurement Report
•
•
- Library Services
12.3 Library Uses per Person
2013 2012
34.03 34.14
Effectiveness Measure
Library uses per person.
Objective
Increased use of library services.
General Comment
Although population changes impact the resulting measure, it does not necessarily affect the
level of service provided. A change in usage alone is a satisfactory indicator of service levels.
Detailed Comments
Total electronic and non electronic library uses from all four locations together with the total
population of the City were used in the calculation of this measure.
Library use per person was slightly down in 2013 compared to 2012. It is important to note
however, that total use for 2013 was slightly up by about 0.6% from 2012. But with an almost
1% increase in reported population in 2013 from 2012, there was a slight decrease in the
reported measure.
•
354
City of Pickering
Year 2013 Performance Measurement Report
Library Services •
12.4 Electronic Library Uses as a Percentage of Total Library Uses
2013 2012
37.2% 35.8%
Effectiveness Measure
Electronic library uses as a percentage of total library uses.
Objective
Effectiveness of information on library usage.
Detailed Comments
The percentage of electronic uses includes 2013 data from the four library locations. Uses
include the number of people using on-site library computers, number of times electronic
collections (e-books, etc.) are accessed, number of users of wireless connection, number of
information communication technology (software and social media) support requests and
number of electronic visits to the library's website.
As the library continuous to make its materials and services electronically accessible and with
the technology to access this becomes more available to the public through e-readers, smart
phones and tablets, electronic library uses was expected to go up in 2013 and beyond.
355
City of Pickering
Year 2013 Performance Measurement Report
Library Services
12.5 Non Electronic Library Uses as a Percentage of Total Library Uses
2013 2012
62.8% 64.2%
Effectiveness Measure
Non-electronic Library uses as a percentage of total library uses.
Objective
Effectiveness of information on library usage.
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Detailed Comments
Non-electronic uses includes data from the four library locations in 2013. Uses include
program attendance, in-library materials use, number of standard reference transactions,
number of reader's advisor transactions and number of in-person visits to the library.
In contrast to the increasing trend in the number of electronic library uses, the number of non-
electronic library uses was expected to be on the downward trend as reflected on the resulting
measure from 2012 to 2013.
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City of Pickering
Year 2013 Performance Measurement Report
Land Use Planning
13.1 Percentage of New Residential Units Located Within Settlement Areas
2013 2012
100.0% 100.0%
Effectiveness Measure
Percentage of new residential units located within settlement areas.
Objective
New residential development is occurring within settlement areas.
Detailed Comments
The number of new residential units in detached houses, semi-detached houses, row
/town houses and apartments/condo apartments within the settlement areas are used for
the calculation of this measure as a percentage of the total number of new residential
units created within the entire City. Settlement areas include areas within the City which
have been designated for residential development in an approved municipal official plan.
In 2013, there were 344 new dwelling units within the City compared to 286 in 2012. All
units were located within the designated settlement areas.
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City of Pickering
Year 2013 Performance Measurement Report
Land Use Planning
13.2 Preservation of Agricultural Lands
2013 2012
100.0% 100.0%
Effectiveness Measure
Percentage of land designated for agricultural purposes which was not re-designated for
other uses during the reporting year.
Objective
Preservation of agricultural land.
Detailed Comments
The City maintained 8,823 hectares of land designated for agricultural purposes in both
2013 and 2012. No area was re-designated to other uses in the reporting year.
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358
City of Pickering
Year 2013 Performance Measurement Report
Land Use Planning
13.3 Preservation of A ricultural Lands Relative to 2000
2013 2012
99.5% 99.5%
Effectiveness Measure
Percentage of land designated for agricultural purposes which was not re-designated for other
uses relative to the base year of 2000.
Objective
Preservation of agricultural land.
Detailed Comments
A total of 8,865 hectares of agricultural land was originally designated for agricultural purposes
in the official plan as of January 1, 2000. A total of 42 hectares has been re-designated since
then.
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359
City of Pickering
Year 2013 Performance Measurement Report
Land Use Planning
13.4 Hectares of Agricultural Land which was Re-designated for Other Uses During
the Reporting Year
2013 2012
0 0
Effectiveness Measure
• Number of hectares of land originally designated for agricultural purposes which was re-
designated for other uses during the reporting year.
Objective
Preservation of agricultural land.
Detailed Comments
No agricultural land was re-designated to other classifications in 2013.
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360
City of Pickering
Year 2013 Performance Measurement Report
Land Use Planning
13.5 Hectares of Agricultural Lands which was Re-designated for Other Uses Since
2000
2013 2012
42 ha 42 ha
Effectiveness Measure
Number of hectares of land originally designated for agricultural purposes which was re-.
designated for other uses since January 1, 2000.
Objective
Preservation of agricultural land.
Detailed Comments
A total of 42 hectares of agricultural land was re-designated to other uses since 2000.
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ATTACHMENT#(1 TO REPORT#f,4 IS I
CITY OF PICKERING PERFORMANCE MEASUREMENT
COMPARISON OF 2013 &2012 MEASURES
Performance Measures 2013 2012
General Government-Efficiency
-Operating cost for governance and corporate management 7.00% 6.60%
as%age of total municipal operating costs
-Total cost for governance and corporate management
as%age of total municipal costs 6.10% 5.60%
Protection Services-Efficiency&Effectiveness of Fire Services
-Operating cost for fire services per$1,000 of assessment $ 1.40 $ 1.36
-Total cost for fire services per$1,000 of assessment $ 1.45 $ 1.43
-Number of residential fire related civilian injuries per 1,000 persons 0.074 0.021
-Residential fire related civilian injuries-5 year average per 1,000 persons 0.021 0.011
-Residential fire related civilian fatalities per 1,000 persons 0.000 0.000 •
-Residential fire related civilian fatalities-5 year average per 1,000 persons 0.000 0.000
-Number of residential structural fires per 1,000 households 0..391 0.864
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Building Services-Efficiency&Effectiveness
-Operating cost for building permits and inspection services(Revised) $ 5.44 $ -
Not comparable to 2012
-Total cost for building permits and inspection services(Revised) $ 5.44 $ -
Not comparable to 2012
-Median number of days to process a complete building permit application
-Category 1: Houses 11 days 9 days
-Category 2:Small buildings 16 days 11 days
-Category 3: Large buildings 15 days 13 days
-Category 4:Complex buildings 35 days 10 days
-Monitoring the number and percentage of building permit applications(New)
-Category 1: Houses
-Complete applications • 397- 66.9% -
-Incomplete applications 196-33.1% -
-Total applications 593-100% -
-Category 2:Small buildings
-Complete applications 15-62.5% -
-Incomplete applications 9-37.5% -
-Total applications 24-100% -
-Category 3: Large buildings
-Complete applications 75-62.0% -
-Incomplete applications 46-38.0% -
-Total applications 121 -100% -
-Category 4:Complex buildings
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-Complete applications 5-83.3% -
-Incomplete applications 1 -16.7% -
-Total applications 6-100% -
-Total number of building permit applications(complete and incomplete)
-Complete applications 492-66.1% -
-Incomplete applications 252-33.9% -
-Total applications 744-100% -
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Transportation Services-Efficiency of Roadways
-Operating cost for paved roads per lane kilometer $ 1,738.26 $ 1,479.03
-Total cost for paved roads per lane kilometer $ 5,580.19 $ 5,292.98
-Operating cost for unpaved roads per lane kilometer $ 5,928.37 $ 6,991.76
-Total cost for unpaved roads per lane kilometer $ 5,987.73 $ 7,048.82
-Operating cost for bridges&culverts per sq m of surface area $ - $ -
-Total cost for bridges&culverts per sq m of surface area $ 19.56 $ 19.56
-Operating cost for winter control maintenance of roads per lane kilometer $ 2,076.58 $ 1,154.70
-Total cost for winter control maintenance of roads per lane kilometer $ 2,076.58 * $ 1,154.70
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CITY OF PICKERING PERFORMANCE MEASUREMENT
COMPARISON OF 2013 &2012 MEASURES
Performance Measures 2013 2012
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Tranportation Services-Effectiveness of Roadways
-Percentage of paved lane kilometer rated as good to very good 87.70% 87.10%
-Percentage of bridges&culverts rated as good to very good 54.10% 54.10%
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-Percentage of winter event response that met or exceeded set standards 100.00% 100.00%
Environmental Services-Efficiency of Storm Water System
-Operating cost for urban storm water management(collection,treatment
and disposal)per kilometer of drainage system(URBAN) $ 1,442.22 $ 1,166.19
-Total cost for urban storm water management(collection,treatment
and disposal)per kilometer of drainage system(URBAN) $ 8,351.21 $ 7,992.36
-Operating cost for rural storm water management(collection,treatment .
and disposal)per kilometer of drainage system(RURAL) $ 2,737.40 $ 3,787.85
-Total cost for rural storm water management(collection,treatment
and disposal)per kilometer of drainage system(RURAL) $ 2,790.76 $ 3,847.99
Parks&Recreation-Efficiency of Parks Operation
-Operating cost for parks per person $ • 46.22 $ 47.59
-Total cost for parks per person $ 55.27 $ 58.86
Recreation Programs-Efficiency in the Operation of Recreation Programs
-Operating cost for recreation progams per person $ 50.38 $ 51.01
-Total cost for recreation progams per person $ 50.38 $ 51.01
Recreation Facilities-Efficiency in the Operation of Recreation Facilities
-Operating cost for recreation facility per person $ 88.77 $ 85.86
-Total cost for recreation facility per person $ 103.70 $ 100.37
Parks,Recreation Programs&Recreation Facilities-Operations of Parks,
Recreation Programs and Recreation Facilities Efficiency
-Operating cost for recreation programs and recreation facilities
per person(subtotal) $ 139.16 $ 136.88
-Total cost for recreation programs and recreation facilities
per person(subtotal) $ 154.08 $ 151.38
Trails -Provide recreational opportunities
-Total kilometers of trails and total kilometers of trails per 1,000 person 0.169.km 0.170 km •
Parks&Recreation-Adequate Open Space for the population
-Hectares of Open Space per 1,000 person 2.329 ha 2.329 ha
Participant Hours for Recreation Programs-How Effective the City
is in servicing the needs of residents for Recreation Programs
-Total participant hours for recreation programs per 1,000 person 21,404 hrs 21,493 hrs
Recreation Facility Space-Recreation facility space is adequate for
population(municipally owned)
-Square metres of indoor recreation facility space per 1,000 person 462.254 sq.m. 437.121 sq.m.
-Square metres of outdoor recreation facility space per 1,000 person 304.596 sq.m. 282.796 sq.m.
Library Services-Efficiency
-Operating cost for library service per person $ 60.75 $ 57.83
-Total cost for library service per person $ 67.37 $ 63.97
-Operating cost for library service per use $ 1.79 $ 1.69
•-Total cost for library service per use $ 1.98 $ 1.87
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CITY OF PICKERING PERFORMANCE MEASUREMENT
COMPARISON OF 2013 &2012 MEASURES
Performance Measures 2013 2012
Library Services-Library Services Effectiveness
- Library uses per person 34.031 34.141
- Percentage of Electronic Library uses • 37.20% 35.80%
- Percentage of Non-Electronic Library uses 62.80% 64.20%
Planning and Development-Effectiveness of Land Use Planning
- Percentage of new residential units located in settlement areas - 100.00% 100.00%
- Percentage of lands designated for agricultural purposes which was not
re-designated for other uses during the.reporting year 100.00% 100.00%
- Percentage of land designated for argicultural purposes which was not
re-designated for other uses relative to the base year of 2000. 99.50% 99.50%
- Number of hectares of land originally designated for agricultural purposes
which was re-designated for other uses during the reporting year 0 • 0
- Number of-hectares of land originally designated for agricultural purposes
which was re-designated for other uses since January 1,2000. 42 ha 42 ha •
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ATTACHMENT# TO REPORT# d IS- I q
City of Pickering
2013 Performance Measurement Report
The Performance Measures required to be reported publicly under the Provincially
mandated Performance Measurement Program will be available on the City of
Pickering's website pickering.ca as of July 31, 2014 or available at the Corporate
Services Department, 2nd Floor, Pickering Civic Complex.
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