Loading...
HomeMy WebLinkAboutADM 260-001 Graffiti Reporting for City Facilities and Properties Procedure Procedure Title: Graffiti Reporting for City Facilities and/or Properties Procedure Number ADM 260-001 Reference ADM 260 Respectful Conduct Policy Date Originated (m/d/y) December 24, 2025 Date Revised (m/d/y) Pages 4 Approval: Chief Administrative Officer Point of Contact Manager, Parks & Property Manager, Facilities Maintenance Supervisor, Safety & Security Strategic Initiatives & Corporate Priorities Advisor Index Section/ Section/Subsection Title Subsection Procedure Objective Required Competencies 01 Definitions 02 Procedures Appendix 1 Security Incident Report Procedure Objective The purpose of this procedure is to establish a process by which staff report and respond to an occurrence of graffiti found on municipally owned facilities and/or its property. Upon realizing that a facility and/or property has been tagged or damaged, it is imperative that authorized staff report it to their Supervisor/Manager immediately so that it can be documented to Durham Regional Polices Services (DRPS) and/or covered up appropriately. Required Competencies All staff will be authorized to monitor and report any incidents of graffiti on or around City of Pickering facilities, while conducting regular facility checks while on shift. Staff will be confident with the required knowledge of what to do and how to report it for timely results, based on the type. If the graffiti in question is offensive, it will need to be documented, immediately covered, Procedure Title: Graffiti Reporting Procedures for City Facilities and/or Properties Page 2 of 4 Procedure Number: ADM 260-001 and reported to DRPS in a timely manner. If the graffiti is not offensive, it will need to be reported and covered immediately. 01 Definitions 01.01 Graffiti – means one or more letters, symbols, numbers, etchings, inscriptions, pictorial representations, or other markings that disfigure or deface property made on or otherwise affixed to the property. 01.02 Offensive – insulting, insolent, derogatory, disrespectful, hurtful, racist, discriminatory, sexual, profane, hateful, gang related, abusive in nature, or that violates a protected ground under the Human Rights Act. 01.03 Nuisance – thing or circumstance causing inconvenience or annoyance. 01.04 Security Incident Report – an internal security report accessible from the City’s intranet. 01.05 Authorized staff – staff specifically assigned with the responsibility to secure and care for the respective facility or property including but not limited to on-call personnel (i.e., foreperson, lead hand, facility operator, facility/arena attendance, facility maintenance person, facility coordinator, on-call staff, etc.). 01.06 Report – make a formal statement or complaint via phone call, text or email to the necessary authority. 02 Procedures 02.01 Authorized staff routinely inspect City facilities and properties during their shifts, focusing on key areas such as walls, windows, floors, equipment, and signage to ensure they are clean, safe, and functioning properly. Graffiti on City of Pickering facilities or property may be reported by the public or Customer Care and forwarded to authorized staff or their Supervisor/Manager for follow-up. 02.02 When Graffiti is discovered on or near City property, staff must report the incident to their Supervisor/Manager. The Supervisor/Manager is responsible for assessing the situation and notifying Customer Care so that a Service Request can be created for tracking purposes, where feasible. 02.03 A photograph of the Graffiti must accompany the report. Regardless of whether the Graffiti is considered a nuisance or offensive, it should be covered immediately where feasible to prevent public exposure and potential offense. 02.04 Authorized staff must also submit a Security Incident Report (Appendix 1) by the next business day, including a photograph of the Graffiti, using the designated security incident reporting system. Procedure Title: Graffiti Reporting Procedures for City Facilities and/or Properties Page 3 of 4 Procedure Number: ADM 260-001 02.05 After the Supervisor/Manager reviews the report and confirms that the Graffiti is not offensive, they must inform the appropriate Facilities or Parks staff. Once notified, those staff can proceed to permanently remove or paint over the Graffiti. i. If Graffiti is found in a City facility, contact Lead Hand number at 289.200.9740 to remove it by washing it off or painting over it. ii. If Graffiti is found in other City property (i.e., City parks), Parks staff will be notified, via their immediate supervisor, to remove it by power washing or painting over it. iii. If Graffiti is found on public art, authorized staff must contact the Lead Hand at 289.200.9740. The Lead Hand will then notify and coordinate with the Curator, Public Art to determine the most appropriate method for Graffiti removal. 02.06 If the Graffiti is offensive, the Supervisor/Manager of the authorized staff must use their judgment to promptly report the incident to the DRPS non -emergency line at 888.579.1520. If there is any uncertainty, it is recommended to contact the Police regardless. 02.07 Once the Supervisor/Manager receives confirmation from DRPS that all necessary evidence has been collected, they will notify Facilities or Parks staff that the offensive Graffiti can be permanently removed or painted over. 02.08 When offensive Graffiti is identified by City staff, the Supervisor, Safety & Security must notify the Supervisor, Equity, Diversity & Inclusion. The Supervisor, Equity, Diversity & Inclusion will assess whether it is necessary to inform human rights or other appropriate organizations, in accordance with Council Resolution #671/25. 02.09 If staff witness someone actively committing Graffiti within a City facility, they must submit a Security Incident Report (Appendix 1) with as much detail as possible, including the date, time, and location of the incident. Individuals involved may be suspended or banned from City of Pickering facilities and/or programs in accordance with the Respectful Conduct Policy (ADM 260). 02.10 If the individual responsible for placing graffiti on City of Pickering property is identified or identifiable, the Supervisor, Safety & Security must also report the incident to Municipal Law Enforcement Services (MLES). MLES will conduct an investigation, and if sufficient evidence is available, charges may be laid under Graffiti By-law 6711/06. Appendix 1 Security Incident Report Procedure Title: Graffiti Reporting Procedures for City Facilities and/or Properties Page 4 of 4 Procedure Number: ADM 260-001 Appendix 1